I drove from Orlando to shop at this dealership after about a week of searching for a car under…read more$6k. They had several that met my budget and mileage desire listed on autotrader. I showed up just before dusk and walked the whole lot without being pressured or bothered. After I found the vehicles I was there to see I asked to test drive the one I thought was the best fit. I was allowed to test drive the vehicle like at any other lot I've been to. I had read reviews about people not being allowed to test drive vehicles at this lot, I didn't experience that. After test driving I asked for the total price out the door after taxes and tag transfer. The total was a little more than the cash I had allocated to spend. I told them and they worked with me on that. I left with a good deal on a decent car. I'm well aware the engine could blow up tomorrow. It's a used car and that's a gamble no matter where you buy. The 5 star review is for the simplicity of the process and the respectfulness of the staff.

Bought 1 or 2 cars there in the past years, and everything went well. Recently went on to check out…read morea car and salesman couldn't have been any ruder. Without getting into a lot of details, he didn't want to hear anything, price of car was firm although had been wrecked and had salvage title. He kept making up excuses, I finally walked out and will never be back.

Buyer Beware I…read morepurchased a vehicle from AUTO BY TOM INC, and the car broke down immediately as I was leaving the dealership. I returned it the very same day and formally requested a full cancellation of the contract. The vehicle has remained at the dealership since that day -- I do not have possession of it. Rather than resolving the issue fairly, I was informed that the contract would only be canceled if I paid $3,500. I do not have this money, and I do not believe I should be required to pay thousands of dollars to cancel a deal on a vehicle that failed immediately and was returned the same day. I contacted the financing company and was told that only the dealership has the authority to cancel the contract. I have made multiple good-faith attempts to resolve this matter amicably, but I have consistently been told that cancellation will only occur if I make this payment. This situation has caused me severe stress and emotional distress. I am currently seeking psychological support due to the impact this experience has had on me. Additionally, I am deeply concerned about potential damage to my credit score -- something I worked very hard to build honestly and responsibly. I expected professionalism, transparency, and integrity when purchasing a vehicle. Instead, I feel trapped in a situation that could seriously harm me both financially and emotionally. Based on my experience, I strongly advise anyone considering doing business here to proceed with extreme caution and protect themselves carefully. Cuidado Compradores Compré un vehículo en AUTO BY TOM INC y el carro se descompuso inmediatamente al salir del concesionario. Lo devolví el mismo día y solicité formalmente la cancelación total del contrato. El vehículo ha permanecido en el concesionario desde ese día -- no tengo posesión del mismo. En lugar de resolver la situación de manera justa, se me informó que el contrato solo sería cancelado si pagaba $3,500. No tengo ese dinero y no considero que deba pagar miles de dólares para cancelar una compra de un vehículo que falló de inmediato y fue devuelto el mismo día. Me comuniqué con la financiera y me informaron que únicamente el concesionario tiene la autoridad para cancelar el contrato. He realizado múltiples intentos de buena fe para resolver esta situación de manera amistosa, pero constantemente se me ha dicho que la cancelación solo ocurrirá si realizo ese pago. Esta situación me ha causado un estrés severo y una gran angustia emocional. Actualmente estoy recibiendo apoyo psicológico debido al impacto que esta experiencia ha tenido en mí. Además, estoy profundamente preocupada por el posible daño a mi historial crediticio, el cual construí con mucho esfuerzo y de manera honesta. Esperaba profesionalismo, transparencia e integridad al comprar un vehículo. En cambio, me siento atrapada en una situación que podría perjudicarme seriamente tanto financiera como emocionalmente. Basándome en mi experiencia, recomiendo a cualquier persona que esté considerando hacer negocios aquí que proceda con extrema precaución y se proteja cuidadosamente.

DO NOT BUY A VEHICLE FROM THIS PLACE, THE CARS ARE NOT RELIABLE…read more We bought a broken vehicle. He is not a trustworthy person. As soon as we left the store, the van broke down. The moment the vehicle malfunctioned, I immediately called him and informed him that I did not want to proceed with the purchase, as the vehicle was obviously defective. But the worst part was the lack of respect shown to me and my wife. He mocked my situation, treating us with extreme disrespect and lack of empathy. I have a record of everything that happened with photos, videos, and text messages. My wife and I are having many problems because of this; it is not a trustworthy store and this person is not trustworthy. I do not recommend doing business with this individual. I would very much like to say what I think, but I will not let my emotions control me. I just want to forget the terrible experience I had at that store and I deeply regret ever meeting this person. I contacted the bank to cancel the contract, and they informed us that only the seller could undo the contract. I contacted him, "Tom," to terminate the contract, and he mocked me, saying I could sue him and the store, speaking sarcastically and making fun of my situation. In another attempt to terminate the contract, he asked for $3,500 to cancel it, which makes no sense. Why would I pay that amount? The vehicle broke down 10 minutes after leaving the dealership. Another important point. At the time of purchase, he assured us that he had taken out car insurance, but later discovered that he hadn't, which is absurd because we could have had problems with traffic laws considering that insurance is mandatory in the state of Florida. He lied, saying he had insurance, but he hadn't. We left the place without the mandatory insurance. DO NOT BUY A CAR FROM THIS PLACE. This individual treated us with complete disrespect. From the first moment we had problems, he was sarcastic. He's saying the financing can't be terminated, but it can. I contacted the bank, informed them of what happened, and they told us that only the seller can cancel the contract. I contacted the seller to try to terminate the contract, and he, being very sarcastic and disrespectful as always, charged me $3,500 to break the contract, which is illegal. I informed the bank of this incident, that he charged me $3,500 to terminate the contract, and the bank told us he shouldn't have charged that amount. Not to mention that he also charged us for the towing, which is another absurdity because the car broke down when we left the store. It's important to make it clear that everything I'm saying is documented with photos, videos, and text messages. It's not safe to buy a car from this place; if you value your money, don't do business with this individual.

I purchased a call here and Bob was extremely helpful and professional. The car was to be…read moreregistered in another State and Bob went above and beyond with the florida DMV to ensure the paperwork needed was completed in a timely manner. thank you so much!!!

Extremely honest people to buy from!!! These guys went above and beyond for us!! We purchased a…read morefantastic vehicle at a great price! We had the easiest car buying experience after days of being hassled by other dealers. No haggling! No nasty surprises! We came from NY looking to buy a vehicle to drive back home and we truly lucked out! Thank you Wholesale Auto!! It's really hard to find a car buying experience that isn't stressful!

I was sitting home crying having been through a rough day listening to car salesmen lie to me about…read morehow they'd help me get a car. I didn't have a lot of money but what I did have I wanted to spend on a dependable, well running vehicle that didn't have over 150,000miles on it for some stupid high price just because it had the name Mercedes. Most of the dealers I spoke to where so cheesy and fake my BS-ometer was just going off every time I saw through their act. I don't like to judge people because you never know what they are going through. Until today, I never thought I'd be judged or made to feel less than because I'm disabled but shopping for a car today it happened. One very ballsy person had the nerve to say if I wanted the car I had to bring half the total $5000 price even though my accepted app had a price calculator that said $900 down would be $81 monthly payments. Besides feeling awkward since no one's ever been so obviously hateful or treated me like I am less than them, I just felt sad and then I was FURIOUS. I said I would get back to her and promptly blocked that tacky saleswoman on my cell. Keep treating people like that and you won't be selling cars for long! That's when Yancar and Son's Auto Sales called. I wasn't very pleasant at first but then he asked what I was looking for and for the first time all day, SOMEONE was listening to me! He didn't hide his skepticism about what I could afford or my income. BUT WHAT HE DID DO: looked through his inventory and found the type of car I had been asking for from salespeople all day!!! He asked me what I could afford and he didn't try to upsell me. He said now look, I am willing to work with you and if you want this car and are sure you can make the payments, come on in tomorrow at 10:30. It's nothing fancy but it's a good car with good mileage. I took a list of people as references and had already got insurance quotes when I walked in. He showed me my car and it was just what i wanted. By the way, take cash or if they take checks, write one out because I had a bank card I couldn't use but I gladly went over to the bank and brought back down payment. Oh and they do the tax/title and plate there so you don't have to go wait at the DMV for hours! When I was leaving I thanked them for working with me. I am so excited to have a car now! I am going to take everyone I know who may be looking to buy a car to them because I know I was scared of getting ripped off and it was such a nice experience! A lot of these dealerships see some people coming and prejudge and this isn't that kind of place. I'm sure if you have big bucks they will find what you want but if you don't have big bucks they will see if they have what you're looking to buy. These guys know the questions to ask people to help them figure out what they want to buy. And if you need any information on insurance they have some contacts that can give you quotes. My experience at this business was a positive one and I am glad I answered the phone when they returned my call after the day of car sales hell I had!! I really didn't want to go but so glad I did. I know that this is where I will come to buy a car or get maintenance done. I didn't think I would find a place willing to work with me to give me a second chance. I hope this review puts the idea into your head to stop by and see what they have to offer. I think you will be pleasantly surprised! They can find a car that fits your budget like they did for me. I am now so excited to work on getting my health taken care of and being more independent. They got me as a customer for life!!

If I could possibly give it a lower review, I would. Upon finding the car that I wanted I let the…read moreowner know there was a shakiness to it. He replied with saying oh yeah I know all about that, and it was going to be fixed. You can go ahead and buy it today and return next week to have it fixed. Upon returning the following week, The person that was supposed to fix the car said everything was fine with what the man had mentioned the week previous, but it was something else that was broken. Even though it was supposed to be included upon the sale, he ended up telling us we had to now pay for this. We asked if we could just return the car, and of course that was not an option. Didn't care about anything but the sale. Screwed over by yet another sleazy used car salesman. Yes I had to pay hundreds of dollars to have a car fixed that I just paid $5000 cash for.

Avoid! Terrible communication AND Service, let me save you time AND The STRESS!!! Plus pretty darn…read more Arrogant attitude! AVOID!

If I could give it no stars, I would. It started with the title, which was delayed and then the…read morevehicle quality - which was unreliable.

After a terrible experience at the Jeep dealership, I was referred to Auto Land USA. I was greeted…read moreby Sean, who was an absolute pleasure the entire time. Him and his team were extremely helpful. They serviced my vehicle quickly and their service prices are fair. Juan was my technician and did an amazing job servicing my vehicle, and also made me aware of some future potential issues to look out for. I will absolutely be back for future services or repairs.