Was not the type of storage that I need. I want secure, long term storage without the hassle that…read morecomes with unresponsive staff. If you care about your items, invest in your storage and your security

Great place to store your stuff! Everyone was helpful and friendly. Great location and very clean…read moreand organized. Definitely recommend. Good price too!

Update: 50% refund…read more Yeah, don't go with these guys. i had specific instructions for my move both to the rep on the phone (xavier he's great) and to them directly. all were not really cared for properly. I should have just gotten my friends and a uhaul to move, but i was promised it would take 5hrs. i was billed 5.5hrs. tip top of the money i had left. and they didn't even have time to move everything. why? because their recklessness with my things i didn't want them carrying my computer monitors. they were hired to pack and move stuff across portland. they came at 1:30 when they said only to tell me that they didn't know they needed all the packing stuff. they eventually arrived nearly 2hrs later and towards the END Of the original window i was promised without any 'hey we will be there at this ETA' they said they got stuck behind a train, which is fine i guess? but no update after that until i called and complained, which got me a 5% discount, which is nice i guess? but like everything that happened after were MASSIVE red flags, both for the computer and the 'movers' which felt like contractors they just hired for whatever without properly vetting. i had a small move, 2 rooms. they were the slowest movers and most reckless movers i've ever hired. but i don't really blame them fully for that. supposedly they were working since 8am and just drove up from salem or something. they didn't even eat lunch. is that even legal?! no wonder they came to the door exhausted already and out of it. These 2 guys did the best they could, but honestly with how exhausted I was from helping them (something i SHOULDN'T HAVE HAD TO DO), they were doing a good job, but that doesn't really matter. In the end this guy ruined my $2000 custom built standing desk for music. not sure if i can get it repaired or fixed. he undid it and said he will put it back together. it was pretty easy just a few bolts into the joints between the wooden top and the legs and putting on the keyboard tray. easy stuff for the most part (when you have a drill, i don't own one). this guy didn't even look at where he was drilling or understand how the desk was put together after showing him specific things. he just drilled in the bolts and they hit a part that they're supposed to go into but was put in backwards making it impossible (on purpose) to get the screw in. this guy just kept drilling harder and harder and when i asked him about it he was like yeah it's supposed to sound like that. He either was so exhausted he couldn't think straight or just took on tasks he could have said 'yeah i don't know how to do that, can you do it?' either way now i have a broken desk that's only partially built and put together. i am really glad i moved all of my expensive stuff to my place with a friend last weekend, because they definitely would have broken a lot of very expensive things! I also gave them a mattress cover to put on the mattress, and they struggled doing that. You are movers wtf?! i zipped it up about half way and moved on. Then when we got to my new place they didn't even use it and put the mattress on the pavement to get a better angle or something. like what was the point in bringing it?! They also dropped a bunch of precious memories i had in a bin in a bin, they said they took them out because the outer bin couldn't close (bs). They were holding it open wrapped around their arm and i asked them to close it as it doesn't look secure and he said it would be fine, then immediately drops it with pictures and papers dropping on the ground and getting dirty. Anyway this all just happened. and there's no way I can live in my new place due to the lack of time they afforded to me to actually place things in the right spot. At least my bed is in the right spot. luckily for now i am in a short term rental because my last place had mold and why I am moving. i am highly allergic and being there as long as i did, both to wait for them to show up and how slowly they worked on loading the truck, I am feeling sick again because of it. The estimate was low balled to say the least because these guys move at a snails pace because this company overworks them and treats likely their staff like crap. these are probably more desperate people looking for an easy pay day. one guy was like 'i worked 4 days this month' and the other one worked 6 days in a row. a 12 hr day without a break outside of driving (which isn't a break) isn't really fair or legal? I paid nearly 1k for this move, and you can't afford to give these people a proper break between moves? I'm sure they weren't making nearly enough either. Lastly they pressured me to sign a thing at the end of the receipt that says everything was delivered intact, which i didn't sign. Anyway go with another company, not worth the risk. I didn't have another weekend to do this move as i need to have a livable space and that takes time as well. Anyway the movers were careless, slow, expensive, and ignored instructions.

Dylan patch and William did a great job getting us moved on a hot day would recommend these guys…read morefor all your moving needs

To their credit, this business canceled the latest rate increase when I brought that to their…read moreattention. That's classy-if they don't raise it again.

When I rented there was never a problem. The facility was clean, well managed, good temperature…read morecontrol. accessible. Portland is weird and I can only guess why these negative reviews are coming in. The typical bullying campaign against "we know who." Just stop!

Prompt response and attention to questions I asked versus trying to sell me on something…read more Refreshing...

Main issues: 1. pricing lies (a bait&switch style of pricing). 2. Automatic "insurance" that covers…read morevery little. 3. Their online account access. 1. Ignore promotional pricing - once it's over they happily increase monthly rent by 70% of the normal rate. READ: PRICE WILL INCREASE ON THE 4th MONTH. This is consistent and likely an established business practice. Case 1: promo pricing was 50% off first two months. Large (intentionally nonspecific) unit- $136 "normally" with $68 as rate for promo pricing. Rented in June. Then, rate jumped by $88 to $224/month. Given notice in last week of September (25th) for November new rate start. After raising a stink they dropped it by $22. That's still $66 over what I budgeted. Case 2: Had to get a 2nd unit last day of move and didn't have time to go to a different place (believe me, I would have). A smaller unit at $42/months as "standard rate" (October '25). Promo discount of 50% for first 2 months. Notice received in December (26th) that rate will increase to $75 starting February. Again, over 70% increase in cost. And $33 above budgeted. Like clockwork. They claim: [*Warning - eye roll following reading their statement may cause pain*] "We understand that any change in pricing is significant, and we want to assure you that this decision was made after careful consideration. Our team is dedicated to providing you with the best possible storage experience, including ongoing maintenance and upgrades to our facilities." I watched this building get built. It's new. Upgrades..? No. Maintenance, okay but what kind of incompetence didn't plan for that in initial pricing? It's not incompetence. It's shady and unethical. Cowards. What does $100 get you every month? 2. They make you pay upfront for insurance at $12/mo that covers up to $2k. I suggest not storing items at $200 a month if it's all worth less than that. I gave my documents quickly. I was still charged (for first unit) and had to ask them to refund me since I was charged again. I got a second unit as noted - under the same account, passcode, email etc. They still preemptively charged that insurance despite my private policy being on file already. Needs more refunds again. Very dumb. 3. They have an online account (kinda) but it's limited in function to strictly facilitating them getting your money. You cannot see itemized statements. You cannot submit or view documents. You can update your basic info and payment info and see payment history (only total they took from your account so nothing useful). You must request actual itemized statements EVERY MONTH if you want to see what that extra fee is for. Only positives are the doors work and it's relatively clean. But it's new...we'll see how far their maintenance goes. Go elsewhere.

I highly recommend this storage facility - it's safe, super clean, well-light and I feel very…read morecomfortable storing my things there. It is competitively priced and I was given a good offer for storing my things long term. I find the location very convenient and access to my unit is super easy. The staff is wonderful and very helpful. Gavin and Carabelle have been especially friendly and helpful. Thank you!

I've found Security Public Storage to be truly exceptional--from their attentive staff and fair…read morepricing to the sense of safety I feel both on the property and with my stored items. I've used one of their larger competitors before and, while their staff was also great, the big-business practices were not. I'd much rather support a company that values its employees, respects its customers, and doesn't monetize user data through its app. If you have a choice, go with SPS--they're the full package. Special thx to the manager, Gavin.

If you can't tell from looking at the other reviews, these people are the best. Like really! You…read morewalk in and it's kindness and community. Who's ever heard of that at a storage place? Oh, and they're also the most affordable without crazy rate jacks.

My mother and I had to complete a new lease for her storage unit and both Sara & Krista were so…read moregreat to work with. The process was super easy and only took minutes. A couple of weeks later, I had to put some things in the storage unit and Isaac was kind enough to got a step stool out just in case I need it. All personnel (Sara, Krista, & Issac) that I intereacted with had great positive attitudes, execellent communication skills, and were super helpful if I need anything. I highly recommend Downtown Self Storage for anyone who is looking for a place to store their things.

I looked at several storage places before renting here, and Broadway Storage was easily the best…read moreoption. Kendall and Kristoff were both really helpful, answered my questions, and made the whole process straightforward. The place is clean, climate controlled, and feels secure, which mattered a lot to me. After seeing a few other spots, I felt much better about renting here. Glad I found this place.

They just allowed someone to take all my things out of the storage unit. I don't even know who has…read moremy stuff.

Bill was easy to work with in planning - by both text and email. Randy and Ray, the movers, showed…read moreup a little early, worked with a maximum amount of efficiency and care. The rate was reasonable - in line with others in the local business. I really couldn't have been happier.

I inquired with this company for moving services through Yelp. They responded to my inquiry in…read moreabout 24 hours. I found their quote to be very reasonable, so proceeded to attempt to book their services. I tried contacting them multiple times. I even clicked the confirm appointment button that was sent to me though messages. I was never contacted back. I found it super frustrating that they would allow a customer to get away because they are too busy or do not care to respond to contacts. Their prices are very reasonable, but the lack of customer services makes me wonder how they would be on the day of moving. Would they even bother to show up? Communication is definitely lacking here. I ended up going with another company, Oregon Trail Movers. They were very responsive and made sure to call me back right away after I left a message. Their prices are very reasonable as well and customer service is spot on. At least I know they will show up on the day of! I do not have to wonder.