I worked with Juan from Flood Rescue 911 to remediate a ceiling leak issue.

We asked Flood Rescue 911 to help with the plumbing leak and mold issue in our house. Our 3-floor house had one of the junctions fail in the water supply line, which caused a small leak that turned into mold in the ceiling drywall. They sent the project manager Aiden over with a thermal sensor to quickly confirm the issue, and got to the mitigating work. They brought heavy-duty drying equipment (dehumidifiers, blowers) to make sure that the ceiling is dry, coordinated with the plumbing and general contractors to fix the issue completely. Very smooth and speedy experience. Excellent work quality too. Thank you very much. read more

Do not choose this company. They have a "D" rating at BBB, for good reason. Wish I had checked there and not just licensing board. 1. High-pressure sales. This is water remediation, so it tends to be a "do it now!" situation anyhow, but they push hard. 2. NO estimate provided, even on repeated requests and calls from insurance 3. Terrible communication: voicemail never got through, texts only occasionally responded to, information requested and promised was never delivered. 4. Bad on timing--failed to show to pick up equipment not once but twice. 5. Invoice sent to insurance company was hugely excessive, included services that were not performed, labor hours well beyond those provided on-site, materials that weren't used, and rates well above industry average. Invoice was NOT provided to the owners at all. 6. Billing consisted of presenting a single-value bill (no detailed invoice), with due date and billing date the same. 12 hours later: $35 "late" fee applied to "past due" bill. Hard to get in touch with billing and they are also just a hired billing firm; impossible to get in touch with project manager or any management at the company. read more

My Aunt in SF utilized this business for some work she had needed after a leak. 5 star for sure! Huge thanks Aidan Jardon who was the representative assisting with her project. Aidan was an exceptional project manager during a stressful water damage situation in my home. He handled absolutely everything from start to finish, making the entire process smooth and manageable. What really stood out was how much he helped with the insurance side of things. He took that burden off my shoulders and made sure everything was handled properly. His communication, professionalism and attention to details were tough-notch throughout the project. It felt like I was in good hands the entire time. I would absolutely recommend this company, and if you have a chance, definitely ask for Aidan as he makes all the difference. read more

Aiden, team coordinator , was very helpful and willing to schedule according to needs. Crews were relatively polite and respectful. Billing was a little problematic but manageable read more

Flood Rescue 911 handled our ceiling repair, after a second-story leak introduced water damage. The team was extremely courteous and respectful, which I appreciated. The job was completed on time, and met our expectations. The reason this is a 5-star review, instead of 4 stars, is that whenever anything was amiss, they promptly corrected it. For example, at one point, one of the dryer machines stopped working. It happens, machinery isn't perfect. We texted our project manager, and they arrived the next day with a replacement. This was important because we really needed to stay on schedule. Throughout the process, everyone we interacted with was polite and helpful. Thank you to the team. read more

Had a fantastic experience with Flood Rescue 911 in Hayward. Their timeliness during a stressful situation was impressive; they jumped on the remediation process immediately, which prevented further damage.Communication was a breeze from start to finish. Every staff member, from the project manager to the field duo to billing, I interacted with was professional, easy to reach, and kept me in the loop. I also really appreciated their initiative--they didn't just do the bare minimum but truly worked to ensure the entire job was completed appropriately and thoroughly.The only small piece of constructive feedback I have for the field team is regarding equipment/fixture handling: I'd recommend placing heavy items, like a porcelain toilet, directly on the floor rather than inside a bathtub to avoid any potential weight-related damage to the tub. Overall, a top-tier team that I would definitely recommend for any restoration needs! read more

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I had a great experience with Restoration 911 from Hayward . Juan the project manager was at my service with every question and response . His crew, the three gentlemen on 5/12 were at my door within the hour that they were called by Juan, to put back my washer and dryer . Kudos to Alejandro and Juan Jr. especially who were so professional and kind and all three of them presented themselves neatly dressed . What a pleasure . Thank you ! read more

When your home floods in the middle of the night, it has a huge impact on your daily life. I was referred to Flood Rescue 911 from the plumber and I cannot express how fortunate I am to have them work on my house. Juan came in and explained step by step, what his findings were and was transparent with his communication. To this day, he makes himself available for any questions, which speaks volumes to his professionalism and character. Fernando, Eddie, Dylan, Aundrey, David, and Bryant showed up and showed out, working feverishly to mitigate any damage. I felt like a Disney princess getting swept off my feet. They came in and took lead, working feverishly until sundown, to ensure the house was set and ready for the next step. I cannot express how much I appreciate the ENTIRE team over there. From the field workers to the billing office, everyone has been compassionate and empathetic, truly advocating for me and being so responsive to my needs when I may not know what I need. Thank you guys. We haven't started the restoration process yet but I am confident that people here will get me right in due time. read more

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My five star review is for the company's people and the experience they deliver. At every step I dealt with representatives who were helpful, respectful, and knowledgeable. They arrived at my home within an hour of being contacted and we're completely prepared to immediately address the situation. A special shout out to Carmen, who consistently and quickly returned my calls. Carmen seemed genuinely concerned about the circumstances I was dealing with and did some extra legwork to assess the incident, demonstrating her expertise and integrity. read more

We had a water damage in our kitchen We came across Flood Rescue 911, and the experience was a relief from start to finish. The project manager, Julian, was highly professional throughout the process and always quick to respond. Julian explained the situation and kept us informed at every step and very mindful of not overstated the situation.The team was responsive, efficient, resonable and honest with their pricing, without exaggerating the scope of work. Eric and Dillan did an outstanding job on the ground. They were punctual, knowledgeable, and clearly experienced in their work. They took the time to explain what they were doing, worked efficiently, and paid close attention to detail. Most importantly, they were extremely respectful of our home--carefully protecting surrounding areas, keeping the workspace clean, and being very mindful and considerate of the children in our house. Their professionalism and positive attitude made a stressful situation much easier to manage. We would highly recommend Flood Rescue 911. read more

Original evaluation of project-old leaking pipes-was somewhat daunting. but the job done by these folks was great! Took a lot of work, but now with new pipes, I'm secure again. read more

I got some work done with Flood Rescue 911 in May of 2026. I was referred through a plumber and FR911 responded immediately to the request, sending someone out on a Sunday night to assess the damage and set the process in motion. I communicated with Robert Jones who was very nice and fair throughout the process. This is a great company if you need to get work done immediately. They are moisture damage specialists. read more

We had a plumbing emergency that started in an upstairs shower that resulted in my downstairs kitchen and bathroom flooding. The plumber suggested mitigation due to the amount of water and where it was leaking from and helped by contacting Flood Rescue 911. The representative, Juan, was prompt in coming out to assess the situation. He went over all of his findings with me and suggested the course of action that should be taken, answering all of my questions thoroughly along the way. He helped us with starting the claim with our insurance company and remained in contact with them and us for the whole process. I would recommend Flood Rescue to anyone in need of their type of service. They helped make a stressful situation easier to deal with. Their help was invaluable. read more

Flood Rescue 911 was incredible! Fast response, professional team, and spotless results. They saved our HOA after major water damage--couldn't recommend them more highly! Thank you Rob! read more

Flood Rescue 911 was prompt in responding to my disaster. Although my insurance ultimately denied the claim, Flood Rescue worked with me to make the payment more affordable. read more

We had an urgent situation with a drain water leak in our basement. A few days earlier, we had started noticing a bad smell, but didn't realize it was due to a serious leak. When our plumber came to inspect, he showed us a video. Our crawlspace was completely filled with water. I found Flood Rescue 911 and submitted a help request. Juan responded quickly and came out to assess the damage. The very next morning, he had his team at our house. They promptly removed the standing water and set up all the necessary equipment for the drying process. I'm extremely satisfied with their speed, professionalism, and clear communication. Thanks to their quick response, our plumber was able to proceed with the actual repair. Highly recommend Flood Rescue 911 for any water damage emergencies! read more

One of the worst company to work with! They are just after your money! Do not use them! They tell a bunch of lies to get your money! I asked for a bill before it gets sent to my insurance company ... that was never received! The stuff that I was being charged for was never discussed nor was I ever advised that I will get charged for it. I will never work with this company again!! Workers left razor cutters everywhere when I have toddlers running around! My personal items were touched! I wish I knew how this company was before hiring them and paying out a fortune for my leaks! You won't hear from the owner or anyone you have spoken to before... you'll only hear from the billing department being harassed for payments! read more

I submitted an accurate negative review and now am being threatened with Flood Rescue 911 taking legal action.. again... many remediation companies in the Bay Area.. use another one.. these guys are turning out to be an absolute nightmare.. I have had to get legal representation to deal with them.. ******scroll down to the reviews from "Julie M" and "WK" That was our experience....notice that people say that these guys do damage that isn't later covered by insurance.... but you.. the homeowner will be stuck with a bill that, in the beginning, they will assure you that insurance will pay for.. whether they know that or not.. Read between the lines on these reviews... even the "positive" ones READ THE NEGATIVE REVIEWS AND GO ELSEWHERE read more

We had an emergency! Pipe that burst in the middle of the night under our house and we had no idea what to do.... Our plumber came out on short notice and informed us about these guys and they showed up within the hour to help extract all the water underneath and dry up EVERYTHING!!!! These guys were professionals and got straight to work! Not only were they rapidly fast but they went the extra mile to ensure that everything was clean and dry and taken care of for us before leaving. Thanks to Robert Jones- project manager!!!Highly recommend!!!! I know who to call if I ever run into another issue like this. read more

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I can't say enough great things about the service we received during our recent water damage situation. From start to finish, the team was responsive, professional, and incredibly thorough -- and Eric was the standout! If you ever find yourself needing water restoration services, I highly recommend this company -- and definitely ask for Eric if you can. He's a true professional and made all the difference! read more

April 4, 2026 DO NOT USE THIS BUSINESS. Flood Rescue 911 was contacted after a suggestion from my plumbing contractor to get water removal done prior to their addressing an issue originating from broken/cracked pipes in the crawlspace of my home. The Rescue 911 representative came to assess the damage and said that the water damage would be covered by my home owner's insurance. I called my claims representative to speak with the estimator from Rescue 911. Pictures of the water damage, along with the damage assessment, remediation needed and cost for repair were requested by my insurance company. No copy of the damage assessment or cost invoice was given to me. A week after the service I received a call from Rescue 911 letting me know that the insurance claim had been denied and that I would be receiving the bill according to the so-called contract that had been electronically signed by me before the work began. I asked for the copy of the electronically sent invoice and saw that there were no signatures on the contract except that of the representative from Flood Rescue 911. There were only initials supposedly representing my signature. Initials are not a valid signature. There was also an addendum added to the contract, (again, initials only, no signature), which stated that I was voluntarily waiving my 3 day right to cancel the contract because there was emergency or urgent work that needed to be completed due to the need to protect life, health, or property. When I denied my signing of the contract the representative told me that it was a legitimate document that had been sent and signed through email and that the representative had been present when I signed. The person from the 911 also stated that I either needed to pay the bill that day by 4:00pm or late fees would be applied and that it could be sent to a Collections agency if not paid. This is not an ethical, trustworthy or truthful business. WARNING: Be sure to get ALL information/invoices/Contracts in writing BEFORE any work is started, even if you are assured that it should be covered by insurance as well as being sure NOT TO SIGN anything stating that work has been satisfactorily completed prior to getting such documents. IN ADDITION, always get more than one estimate. read more

Juan helped me out so much during a really stressful situation. He was professional, knowledgeable, and genuinely cared about getting everything back to normal for me. The entire team was just incredible, they showed up on time, were always ready to work, and handled everything with efficiency and skill. All really nice guys, who truly wanted to help me. Easy to communicate with. If you ever need water damage help, I highly recommend Flood Rescue. Thank you, Juan and team! read more

Flood Rescue 911 - My kitchen sink had a leak. - Damage Restoration Near Me

Run Away from Flood Rescue 911 and its affiliated partners, like Packout Masters. Their review may be good here, but they overcharge and do excessive non-mecessary work or inflated their bill with nonsense items lile project management or communication which they hardly communicated for any important task update or progress or what we should expect and prepare to do in advance and half of their overcharged billed items are denied by the insurance company. They pressure you to sign the change order which is much increased from the original contract right before they submit their bill or final estimate to the insurance adjuster. If the insurance denies their half of the unreasonablely overcharged bill, they go after the homeowner per the signed contract and initiate the collection process. When the plumbing company refers this company, their price is high because they have to pay commission to the plumbing company. Insurance company has its own nationwide mitigation vendors, and just work with the insurance's vendor for a peace of mind, because they won't play games with you with inflated invoice. Any contract work you expect your insurance company pays, uses the insurance's vendor, not this small company who rips the homeowners off with excessive charges for unnecessary work or something that should not be billed. They threat me with collection process even though they get paid twice more than their original contract. This company is only after your money and doesn't care about your hardship and financial burden as a result of their collection threat. What you need is the mitigation company that does work which is covered 100% by the insurance, not a high-biller who self-claims high quality work without a valid proof of damaged drywall or damaged wood fixtures. They give you poor customer service after the work, and they don't care about you after the work and after they realize the insurance won't pay any more. This company has no empathy to their poor customers who go through nightmare time from house water damage. read more

I had a water heater leak and Flood Rescue 911 was called in for help. Julian Avila, the project manager came out super fast, handled everything and made the whole situation easy. Took care of the insurance on the backend with no extra jargon-super smooth and professional work. read more

My experience with Flood Rescue 911 felt pretty shady though they did get the area of the leak dried out. After experiencing a broken pipe on a Saturday evening my plumber called Flood Rescue 911 and they came out quickly. I asked about holding off on calling our insurance as I needed to look into deductible and chat with my husband and insurance broker but Flood Rescue went ahead and called them, starting a claim that we would have ultimately have preferred to pay out of pocket. The quote from Flood Rescue 911 was extremely high for two hours of drywall and insulation removal and was eventually reduced by my insurance company, making the claim ridiculous considering my high deductible. When they billed me for my portion they billed the entire amount even though my insurance company paid them directly for their portion. Ultimately they got the work done but you really need to be knowledgeable about the situation and your homeowners insurance before working with them. read more

Had a major water leak in my crawl space and called flood rescue. Robert showed up same day and addressed all my concerns and by the next day everything was cleaned up! Excellent service, precessional and friendly crew. I highly recommend them over the other companies A+ read more

Flood Rescue 911 - Business card - Damage Restoration Near Me

We were referred to Flood Rescue 911 by a local plumber. What started out as a positive situation with clear, prompt communication, turned into an unnecessarily long, drawn out process of headache and frustration. We are still waiting for situation to be resolved. FR911 promptly to set up their equipment once we signed the contract. But after their equipment damaged part of our property, we informed our account manager, Juan who said that they would address the issue. (Juan is the sole reason for the 2 stars in this review, as it has been a pleasure working with him.) Robert came out to inspect the damage after a one other tech came out to take a look. Then FR911 dragged their feet for another week before finally informing us that we needed to hire someone else to fix the damage that their equipment caused. We have tried contacting them and came up empty handed. We spoke with Robert once over the phone and through email. And it seems that Brandon only replies to customer emails even though we included our phone numbers in our email responses. What should have been a 2 week job is dragging into its 6th week, with no end in sight. Since we are using our home owners insurance, we are basically stuck. read more

Aidan with Flood Rescue 911did a fantastic job helping us with what turned into a 3 week project when our dishwasher flooded the kitchen of our rental home and then we found out we had to do asbestos abatement as part of the repair. Aidan came immediately and brought machines to dry things out. He found great people to help us do the repairs. He checked in frequently, sent us pics of the repairs regularly, and was very easy to get ahold of through phone and text, even on the weekend. He truly went above and beyond the call of duty and we are very grateful to him! read more

Flood Rescue 911 - Damage Restoration Near Me

I agree with all the other negative complaints posted. BEWARE!! These people are slick and just want your money or your insurance companies money. They don't disclose fees for all the services they want to provide. No accurate information about anything. This was a terrible experience!! The manager hung up on me on the phone. Not great customer care. Do yourself a favor and go elsewhere. You will be dooped into a mega saga with these people. There must be better companies out there? Do your research...I did not. They are already being investigated by the BBB from other complaints. I am about to add another one. read more

We had water damage in our home, and Flood Rescue 911 came to the rescue right away. They showed up fast, got straight to work, and made a stressful situation so much easier. The team was friendly, professional, and kept us informed every step of the way. The quality of their work was great, and we could tell they really cared about helping us. A special thank you to Eric for being so helpful and kind throughout the whole process. We're really grateful! read more

Eddie and David are amazing. They are prompt, professional and even came out on the weekend. Definitely HIGHLY recommend them!!!

I'm actually shocked that every single review for them is not a 5 star. We had an unexpected leak from our ceiling in the garage and was introduced to Flood Rescue 911 by our plumber. I had to deal with multiple people/team from flood rescue and every single person I came in contact with has been extremely professional, punctual, responsive, and knowledgeable. From the lead tech, Juan, to his manager Robert, Eric and his crew for the demo, Andre and his crew for the set up and even Carmen in billing, I can't say enough positive things about every single employee. Thank you guys for making this frustrating situation such a breeze. I hope I don't have this issue again but if I did, I will not hesitate to contact you guys again and I would refer you to anyone in need of your service. read more

Flood Rescue 911 - Garage ceiling - Damage Restoration Near Me

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Last night was a disaster, our water heater blew up and we didn't know what to do during the panic. We got in touch with Eric and his team and they came and extracted all the water in our basement and helped set up some equipment to dry everything out. These guys were great!! Would recommend to everyone!! read more

Called Flood Rescue 911 as I had a major water leak in the bathroom and got into the master bedroom. Robert was able to arrange his techs out immediately. Thank you for quick response. read more

They did great work, but they overcharge to the point where it is borderline good business practices to maximize insurance repayment and for the restoration Regerred is to a company that was not legitimate or reliable so left us in a real pinch. Will not use them again if services are needed. read more

The bottom line is this. I got a hard sales job by a guy trying to fear monger me with doomsday language, then they didn't perform as promised, then got upset when fired, sent an unsolicited text message directly to MY TENANTS and then sent an outrageous bill for a pair of rented fans. If you are referred to Flood Rescue 911 by a plumbing company, be very cautious. One of our rentals developed a water leak in the ceiling over the garage. I was referred to Flood Rescue 911 by a plumbing company we've used previously. The plumber suggested we use Flood Rescue 911 to open the sheetrock and deal with water damage and any mold issues we might have. This is a Saturday. I'm out of town and can't get to the property for a few days. Anthony was our point of contact. Anthony begins by telling me how terrible the water damage is, how important it is we use special procedures and how much tear out needs to be done. He goes inside the house and tells me we need to tear up the tile work on the floor of the guest bathroom and tries to diagnose the plumbing issue without the plumbers or even looking inside the wall. Then he says he needs to do an asbestos inspection and possible remediation. This is when I feel like I'm being sold a used car. I tell him there's no asbestos, the house has been inspected numerous times. I ask him to just focus on opening the wall and addressing any water damage so the plumbers can get in and work. He sends me a quote with a word of urgency so his crew can get started. The quote looks fine. My tenants and I are both left with the impression the work will start immediately. Monday comes and there is no crew. I call Anthony and ask when the work will start. He says maybe Wednesday, but likely Thursday. This doesn't make any sense. Saturday he's telling me how terrible the leak and water damage is but on Monday morning he's telling me it's not a big deal, the leak is small and can wait. This is the point where I realize this isn't going to work. I already had a plumber on site willing to do the work. Now we are into a new week and nothing's been done. I tell Anthony that if he can get there Tuesday to do the work, great. If he can't, then cancel the job and I'll handle it with my own work crew. This did not sit well. He gets upset and tells me how busy they are and how many other projects they have going on, etc. but tells me he'll see what he can do. Tuesday I drive out to the property to handle the work myself. Anthony calls me and tells me he has guys that will be there later in the morning. Too late. I'm already there. Later in the day two employees show up to pick up a pair of fans Flood Rescue 911 had left on Saturday. They were very nice and very professional. The plumber shows up and wants $5,600 to do the repair which is somewhere in the neighborhood of 3X what the repair should be. So I cancel the plumbers as well. I end up having my regular repair crew do all of the work. My guys were $2,600 for everything and my guys are not cheap. Then I get a bill from Flood Rescue 911 and a phone call from Carmen in billing for $1,600 for the three day equipment charge for the two fans that were on site. I can probably purchase these two fans for that kind of money. I have absolutely no problem paying something for the fan rental. I don't want or expect something for nothing. I always am happy to pay what is just and fair. I expect good work at a fair market price. Nothing more, nothing less. I've asked Carmen several times for a manager or supervisor to reach out. None have. The plumbing company that is working in concert with these guys did have a manager call me. We spoke. I won't be using them again but I appreciate the stand up customer service by the plumbing company for calling me directly. With Flood Rescue 911, nothing. Crickets. I see mixed reviews and I have no doubt the work crew is good. The guys that picked up the fans seemed professional and genuine. My suggestion to anyone thinking of using this company is be very careful, read EVEYTHING in the contract, question the dollar amount of equipment charges vs labor charges, don't let them bully or scare you into asbestos inspection or unnecessary demolition and be very specific about time frame of work. read more

Flood Rescue 911 - Damage Restoration Near Me

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We received smooth and great service from Flood Rescue 911 after dealing with a sudden plumbing issue. Our sink got clogged, and while trying to fix it, one of the pipes started leaking badly. Water quickly overflowed, soaking the cabinets and spreading across our wooden floors. We were stressed and worried about long-term damage, but thankfully Flood Rescue 911 came to the rescue the same day. In a matter of 12 hours they had everything dry! The cabinets, the floors, and even under the sink area. They also explained everything clearly and made sure no mold or further damage would develop. You can really tell they know what they're doing and would 100% recommend! read more

If you're dealing with Flood Rescue; make sure to lock down and request Robert as your lead tech. He's on time, professional, meticulously in his work, and gets it done right!! The first Time!! Our experience initially working with the project manager was anything but efficient, but Robert really gets it and not only remedied the situation but restored our confidence in the process. Highly recommended, beyond a doubt he's the one you want inside your home. THIS REVIEW IS ONLY IN REFERENCE TO ROBERT(Lead Tech). My experience with this company is not positive; solely on the interaction and lack of attention to detail with the project manager. Poor communication, unscheduled intrusions into home, poor organization. Before using these guys make sure you do your research and set expectations early and don't believe the lies they sell and you will be ok. read more

Flood Rescue 911 - Containment area solid; quick and efficient work - Damage Restoration Near Me

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They did a thorough job of inspecting where moisture was in the bathroom floor and subfloor after it leaked down to the cellar. Then they dried it out with fans below. Robert was very professional about reducing the final bill after I pointed out some mismatch between the labor and equipment we thought might be needed and what was ultimately required. Eladio was the one who opened up the wall to inspect for where the leak might be, and he found water that a plumber later missed. If you are coordinating with a plumber, just be sure to get the full report from Flood Rescue each time they come as we had a little miscommunication, which they did their best to make right. read more