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    Floor & Decor

    3.3 (103 reviews)
    Open 8:00 am - 7:00 pm
    Updated 1 month ago

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    Our pallet!!!!
    Jennifer R.

    So my husband bought a pallet of tile yesterday. Brought half home yesterday and went back for the rest today. Guess what? The rest of our pallet was sold and is no longer ours. Our tile pallet we bought is literally sitting on the dock and they won't let us have it because it's sold to another person. This store has no interest in making this situation right. We have to bring back 1600 pounds of tile so we can get a full refund. So driving two hours round trip 3x'a for nothing. We were about to spend thousands in this store and now they get nothing. Guess they don't care. Here's the rest of our product that we purchased, but I guess isn't really ours after all....

    Great fireplace stone
    Aaron R.

    We had a Great experience with the store. And Alrissa was an awesome help with us matching colors for our new home ! We have purchased tile for 2 bathrooms and Veneer brick for our Fireplace. Their associates are very friendly and helpful in the process. And prices are always Fantastic.

    Was over charged on thit tile and didn't have all day to go round and round with the cashier. Next tile purchase will be at home depot
    Tim D.

    Was over charged for tile here and didn't have all day to go round and round with the cashier. Next tile purchase will be at home depot

    Had to take down different size tiles. Project is a disaster!
    Ken E.

    DON'T BUY ANYTHING FROM HERE!! I purchased 12" x 24" tiles to remodel my shower on 5/15/22. I have to ask for assistance to unstrap a new skid of tiles since there were only 2 cases left on the unstrap skid. I told the store employee I need it total of 9 cases and he helped me loaded onto my cart. On the second day of my installing the tiles, my installer realized the tiles I bought from Floor & Decor are different sizes. They were not all 12" x 24" tiles. Some boxes were 23.75", some are 24" and some are little over 24". My installer had to tear down some installed tiles in order to meet the grout lines. BUYING PRODUCTS FROM THIS PLACE MADE MY PROJECT A COMPLETE DISASTER! At this time, I took the rest of the tiles back to the Floor & Decor. The store had just closed as I pull up. I asked one of the employee if he can get me a store manager while waiting outside of the store. Jennifer Carreno (Department Manager) came out to assist me. After I told her my situation, she asked if I'm doing the work myself or did I have the installer to do the work. I said the installer is doing the work. Then she asked if I bought all the tiles at one time or different times and I told her all at the same time. Then she asked if I picked out the tiles or someone in the store help me and I told her your employee had to cut off straps from the new skid and he loaded 9 cases onto my cart. As I'm talking to her, I can see Jennifer is trying to find a way out and not be accountable for the store error. Then the she pointed at the fine print on my receipt and read out loud "Thoroughly inspect and measure all products before installation as will constitute acceptance". So therefore, they are not responsible for my losses. She also said my installer should inspect the products before installing. I said to her, this is ridiculous and If there is any color variation or sizes, then is the store fault of that employee picked and load onto my cart. Jennifer continue to twist the blame on me for not reading the fine print and the mistake of my installer and not taking care of the damage done. This is when I lose my cool and we both screaming at each other. She wouldn't give me her full name, the contacts for next chain in command, she only refer me to corporate. As the situation got heated & louder in the parking lot and more words exchange from me and the Jennifer, it got out of control at this point. Her husband sitting in the lot waiting for her to get off, got out of his car and he started approaching me by yelling towards me "DON'T TALK TO WIFE LIKE THIS". Her husband made it much worse and 6 more employees had come out to the parking lot. Jennifer continue to twist the blame on me for not reading the fine print and the mistake of my installer and n o t t a k i ng care of the damage done. This is when I lose my cool and we both screaming at each other. She wouldn't give me her full name, the contacts for next chain in command, she only refer me to corporate. Here is the funny part, I called 5 different stores to match the tiles and when I told them I need size 9, non of the employees knows what I'm talking about. Don't let the owner's responses (customer care) fool you...they never responded back! Horrible customer service!

    3/8" bullnose
    Tim H.

    The are soo helpful. Nora did a great job helping me pick out tile. She figured what I needed from the pictures and measurements. Also the flooring specialist showed me my options. Prices are on point. Saved nearly $900 compared to another specialty tile store just down the street. They also offer design ideas. Give them a try.

    Very rude manger

    Terrible service and very rude I returned flooring that was slightly opened due to loading and unloaded to return and thirds guys would not give me a credit. The floors was defected and the reason I returned them.

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    7 years ago

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    9 years ago

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    12 years ago

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    10 years ago

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    11 years ago

    Extremely rude and put out when we tried to ask a question about the difference in wood flooring types... Would never shop there again

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    8 years ago

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    12 years ago

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    9 years ago

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    10 years ago

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    11 years ago

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    Page 3 of 3

    Ask the Community - Floor & Decor

    Review Highlights - Floor & Decor

    I've had the pleasure of working with Christina on two bathroom projects, and Gentiana on one of those projects.

    Mentioned in 3 reviews

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    Floor & Decor - homedecor - Updated June 2026

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