Was in store an hour, waited 30 minutes after asking two people for help. I found the two people I had asked for help talking to one another and said that I was still waiting for help. Marcos stated that he was too busy to help and shrugged it off. I guess this is the type of company they are. So I too will shrug them off as a company that doesn't care about their business. Oh well, I guess they didn't want 2,000 dollars worth of business in tile and 4,000 dollars in hardwood floor. Go somewhere else that they care about your money. read more

This place is amazing. It has everything you could ever want for tiles and flooring. Ask for Deb Smith. She is very knowledgeable, nice, and helpful. read more

Floor and Decor, after so many choices on the inset accent design around my shower fixtures, Valerie found the perfect decorative tile for my historical home. Kudos for Jaqueline for gathering and loading the Noce Travertine to frame out the inset. Great people! Great selections! Thanks for making this a very positive shopping experience! read more

Floor & Decor - Home Decor Near Me - Phoenix, Arizona

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We worked with Jasmine today at the Highland street store. She was terrific! We were looking for a certain tile, she could tell from the computer that the tiles were there but she nor any of the other staff she asked to help could find it. She called the Mesa store, told us how to buy them ahead of time and gave us instructions on what to do once we got to Mesa store. She was super helpful and is definitely an asset to your store. She needs to be recognized for going above and beyond. Thank you, Jasmine!! read more

My wife and I were clueless on where to start on choosing the "perfect" tiles for our project. Then appeared Jasmine... Jasmine demonstrated the rare ability to really listen and completely understand our vision. For us, we knew we wanted marble but we had no idea which specific qualities of marble that appealed to us and why? Jasmine guided us through every step of the process starting from describing different features of the very mountains from where the marble is quarried. She painted a beautiful picture of what makes every piece of marble so special and unique. She eloquently described how marble captures its natural origins in every imperfection and variability. Jasmine's genuine passion for design and vast knowledge is very clear. She guided us to beautiful suggestions and provided "out of the box" concepts to match in life what we envisioned in our dreams. We have never been so pleasantly surprised by wonderful service and honest dedication to help customers find exactly what they are looking for. read more

I love the staff here as well as the selection!!! I came in to purchase flooring additional to the thinset and grout my contractor asked for. I ended up running in to Samantha, a blonde girl who seemed to be very hard at work. She took the time to assist me in picking out a beautiful tile for my floors and not only did she show me which thinset but she explained her reasoning for her choice. I feel very secure in my decisions thanks to Samantha! My husband and I will definitely be back as we feel more comfortable working with Floor and deocr and we hope to run in to her next time!!! read more

Excellent selection, prices and service. My wife and I thought we had our tile flooring all figured out, but were searching for some edge trim. Along came salesman Roy who offered his assistance. He did a great job helping us with some minor adjustments to our selections and finding the perfect accent edges. Ask for Roy, he is great! read more

I made an appointment with the design department since I was having a lot of angst trying to pick out the bathtub surround tile for my hall bathroom. I'd already ordered one tile but was having second thoughts. Veralin Bergen was my designer and she was so helpful, knowledgeable, and had great design ideas! I brought samples including the new floor tile being installed and the gray tile I'd already ordered for the bathroom wall. She immediately showed me a couple samples that would could be used on the large back wall as a feature wall, and would also coordinate with both the floor and the light gray wall tile (and suggested a contemporary pattern to use for the latter). After picking a marble mosaic pattern, it turned out there wasn't enough stock in Phoenix and none at distribution center, so I chose to pay the extra money to get it shipped from an out of state store. Veralin turned me over to Jeniffer Espinosa-Gomez to complete that order (since she had another appointment waiting). Jeniffer was also very friendly and skilled in her job. I greatly appreciate the expertise and very pleasant shopping experience that these two ladies provided (I wish I had done this sooner!) read more

Jennifer was a wizard! She found the tile I wanted after it was was said it couldn't be done. She was persistent in accomplishing what I wanted in working with another store and co-workers. Jennifer was knowledgeable, friendly and professional. It doesn't get better than that! Actually, everyone I dealt with at this store was very pleasant and helpful. Floor and Decor has always been my go-to spot for hard flooring and this experience exemplifies the reasons for that choice. Thank you Jennifer for your positive commitment to your customers and your job! read more

Horrible customer service by the guys loading the tile on the truck and the lady in the front. They loaded the truck with more weight that what was agreed and had a horrible attitude when we told them to take it off the truck since it could damage the truck. If I could give a zero I would. read more

I've visited several times for several small projects. Kari was there every time and helped me pick some good-looking materials. read more

Floor & Decor - A beautiful bedroom fireplace thanks to the staff at Floor and Decor. - Home Decor Near Me - Phoenix, Arizona

I would like to give a big thank you to Tim and Thomas at this location. I had an issue yesterday and they went out of their way to help me immensely. The were kind and courteous and listened to what our issue was. My wife and I have always shopped here, but Tim and Thomas ensured that we will be back each and every project going forward. read more

I love this place! Amazing inventory and great customer service. They were fighting over who was going to help me when I walked through the door. Edward helped me figure out what I needed, put it together and put it in my van. Great experience. read more

This place is fantastic! The prices & wife de selections are unbeatable. Lindy, the designer we worked with to design the perfect master bathroom was outstanding in her customer service. Her suggestions were right on. She totally understood the image we were going for. She listened and responded appropriately to our questions. Highly recommend this business and do take advantage of their free design service. read more

Great spot and selection, great service and Available stock. Wouldn't go anywhere else!

Theresa is amazing...I swear this woman could singlehandedly run this store. Thank you for always making it happen. Hugs!

Every time I visit this store, I receive great customer service. I've used the Bell Road store, too. Marcus at this location is as good as they come when it comes to customer service. He had to call for more of my pattern and found it and returned my call in one hour, just like he promised. Great work! read more

A disappointing selection of vinyl plank flooring. After searching for help from a store sales assistant for about 10 minutes, being passed and ignored by several employees, I finally caught up with two male sales associates standing having a chat amongst themselves. I asked them whether the store had any further stock of vinyl options other than that displayed on the shop floor, as I was looking for a rigid product with at least 12 mil thickness. They looked at me as if I had half a brain and informed me patronizingly that vinyl isn't manufactured much thicker than 6 mil - "you need a laminate." As any contractor knows, that's a ridiculous statement: the higher end vinyl plank products routinely go up to 20 mil, even 30. The staff here are clearly uninformed, to say the least, and certainly unhelpful. I left baffled as to why this store was t more interested in making a sale. Onward, to the excellent ProSource showroom 15 minutes away! read more

This location is the best floor and decor in the valley, Glendale locating is messy and the tempe location just has bad service. Valerie Marin at the camelback location is so helpful got my order put together and had me set up and ready to in less the 30 minutes Anthony was very fast at checking inventory. read more

I went to gather some wood flooring samples which are only about 10inches long by 4 or 5 inches wide. I picked up about 15 or so samples as we just aren't sure which colors we like in our house yet. I went to check out and after the lady rang me up, she informed me that they didn't have a bag or box for me to carry these samples in and then turned to help the next customer leaving me alone to stack and balance the samples out to my car-- no help, no offer, nothing. On my way out, I dropped the samples everywhere and 2 other customers walking in stopped to help but the other 3 employees nearby stood and watched. I just thought the customer service was terrible. read more

Bottom line, they screwed up our rehab, they sold us a product they didn't even have, they didn't tell us until we went to pick them up, then they apologized and tried to sell us on other items and types of install that we didn't want and couldn't afford. When we dug deeper into their product and installer, we learned that they were unable to warranty their work. In the end, they couldn't compensate us unless we ended up buying again from them (just comping upgrade) which wasn't an option so we were left to fend for ourselves and make up for the timing loss by paying out of our pocket. Major bummer. A word of advise, if its not in stock don't order it from them. Full story: We're in the middle of a full remodel and ordered some beautiful floors after working with a salesman for about an hour. We went over every detail before choosing and then paid over $4k for the floors. We got a receipt and order confirmation, we were told we would have our floors ready for pick up in 2 weeks. Two and a half weeks later, our installer goes to pick it up, no floors there. They had discontinued the floor without telling us. Our whole rehab time frame was messed up, and this put us in a time crunch for move in, we had no option but to scramble for a replacement. Floor and decor offered us some other floors but none of them were what we were looking for or close to what we ordered without changing install etc. They then started adding lots of caveats about how to install and what their opinion was on how to install and keep the floors that we're at the time non existent. They recommended an installer and a floor that they couldn't warranty due to the conditions in AZ. They did apologize a lot and offer us a credit, but when we mentioned that none of their other options worked for us; the credit then needed "upper management approval".... which to this day I still haven't heard back about. read more

Went to shop for bathroom tile & choices were overwhelming! On site designer there, Robin , saw us wandering aimlessly and came to the rescue. A real professional who helped us greatly. Helped us with great design ideas and with color options. Highly recommend asking for him if you are doing a project. Made for a painless experience. Thanks Robin!! read more

I love that they don't work on commission. I had 3 people from the pro desk helping me finalize the plans I had made. Edward called around to the different stores in the valley so I wouldn't have to wait for enough of one lot to be shipped and that we could get our project moving along. It was super helpful 3/27/17 I drove across town to round up the tile I had purchased so I could finish up my bathroom, Tempe pick up was easy no hassle. Went to Glendale location the next morning (a 2 hr round trip drive from my house) and they said they had only visually verified 6 boxed even though I purchased 9 from that location. Now I don't know what to do so they called and said the camelback store I had purchased all this from actually had 3, so I had to go to the front return and repurchase the 3 boxes I was short then pick up at camelback where I had started. Drove over to camelback to pick them up and they only had 1! By now my 18 month old is cranky from driving around and I am too. When Glendale called camelback this morning "Anthony verified" but when I got to camelback they said Anthony wasn't even scheduled to work that day. So now they ordered it in from California and I hope it comes in time so I don't have to reschedule my installer. I thought it was so nice for Edward to call so I could pick it up asap because it was worth the hassle of driving. But I drove all over town for nothing. I was gone from 9am to 1pm trying to round up this 1 tile in addition to the time I spent yesterday driving to Tempe and still don't have it. They said I locked down that tile by paying for it, but twice I have paid for tile that was "verified" that wasn't actually in stock read more

I want to thank floor and decor for their free design service. I had two absolutely wonderful sessions with Roy who made this previously nightmarish experience of having to choose new things (flooring paint countertops tile etc etc etc) during a house remodel a really pleasurable experience. Who knew it could be so much fun? Some of the things he pulled out had me shaking my head at first and within minutes I realized they were perfect. Cannot recommend this highly enough! read more

Most associates diligently wear a mask and wear it properly. This morning, I had to return some tile. The woman at the return desk had a mask loosely on her face with her upper lip and nose exposed. She had been running around helping customers, all the while, improperly masked. When she started helping me, I politely asked her to pull her mask up and cover her nose. She tapped on plexiglass and said, that's why we have these. I asked again and she rolled her eyes and did not pull the mask up. It only takes one person, with silent Covid to give it to many. I don't know why this store tolerates such behavior. I do not feel safe at this store and will now give my business to The Tile Shop. UPDATE. The manager called and said they seriously follow masking policies and apologized for my experience. I have not been back since but would go if I needed more tile. I appreciate the responsiveness of the management. I cannot give them more than 4 however because of my initial experience. read more

This is a competitively priced flooring store with a broader selection of goods than say, Home Depo. There are plenty of salespeople roaming the floors who ask, "Can I help you?" rather than having to run around and find help. I would say the floor sales people need to be commended. It will keep me returning. My only suggestion is related to the cashier checkout where in one area an older woman was clearly not working while the other employees were hurried, and the credit card machine, that doesn't take a chip, jammed when I placed my card in the slot (that should be covered and dolly noted). It then took a very long time for the register to reboot. However, I have been in and out of this store many times and find the majority of the staff to be very customer service focused!! read more

I want to say what an excellent experience we have had at Floor and Décor, particularly the Phoenix store. We have been to 5 Floor and Décor stores now (more on why later) and we think the Phoenix store is the best. In particular, I want to mention Tim who provided excellent assistance. He was patient, knowledgeable and very helpful. He has an excellent understanding of the products and customer service. He is future management material (Floor and Décor take notice!!). I also want to mention Gustavo, who took one of our phone calls and took the time to double check that the items we wanted were actually in the store. And also Mike, who helped us make sure we got the right amounts and types of tile adhesive and grout. As I mentioned, we have been to 5 stores, all four in Arizona (including Tucson) and one in Colorado (Forest Highlands). With the exception of the Tempe store, we have received excellent and helpful service in all of the stores. The problem with Tempe is that they seem to be too busy all the time. I called three times to ask about inventory, and was put on hold for 20 minutes at a time. When I mentioned this, I was dismissively told that they were busy, so I guess that meant "tough luck, pal, we will get to you when we get to you." When I called the other stores, I got prompt and efficient help each time. So, you might ask, why was I calling the stores so many times? It's because of a particular aspect of the Floor and Décor service model. If you are going to buy from them, and I certainly recommend that you do, you need to know that there is a very big price difference between buying something that they have on the floor in the store, and the same item if you have to order it to be delivered, whether it is delivered to your home, job site or to the store. That's because you pay a pretty stiff delivery charge for anything that is not in the store. We did not want to spend an additional 40% (in one case) in delivery charges to get the quantity of product we wanted, so we called to locate the available amounts in all of the local stores. As I mentioned, with the exception o the Tempe store, we were always able to get prompt answers to our telephone calls, and they were able to check the inventory of their other stores with no problem. This issue arises because some items (not all) are in limited supply at the stores, and for us at least, it seemed as though many of the items we wanted were discontinued items that would not be restocked. The solution is to find the available product in your local stores and then go online to purchase it. You do that by making each store with available product your "local store." That allows you to buy the product it has so you are sure to get it. You need to do this multiple times if you need it from multiple locations. The good news is that the store will keep it for you for 14 days without imposing a storage charge. As I mentioned, we checked 5 stores and had to visit 4 of them (including Colorado) to get the full order. Now, you may think we are crazy to drive to Colorado to get flooring, but it happened we were going there anyway for other reasons, so we just lucked out that the Colorado store had what we needed. But the point is, be careful about being sure you can get the full amount of product that you need, because some of the items are in limited supply, particularly if you want to avoid the shipping charges. Anyway, despite having to do some driving, we are very pleased with the product selection, prices and service we received at Floor and Décor, and we think you will be, too. read more

I had the best service I've ever had, by a designer named Marissa. Everytime I've been to this store (and it's been 4 times in the last month as we're doing a complete remodel) we've been offered assistance, even by a manager. But this particular occasion rivaled them all, and I felt compelled me to write a review. Marissa was also a paint professional and took care of all our paint color needs. She was as knowledgeable as any decorator I've paid hundreds of dollars for their services. Marissa was very quick, had helped us colorize our entire home in about 40 mins. Much to my surprise, we were also told we could make an appointment to see any of their designers. Oh yes Marissa, I will be making an appointment and I look forward to seeing you soon. K read more

My wife and I took a backsplash class here from Matt. I have to say this is one of THE BEST learning experiences I have had. Matt has us totally hands in with laying the tile, grouting and tips / tricks to be aware of. Cost was ZERO and knowledge is PRICELESS! Now, to pick a pattern... That's the hard part! :) read more

You get to pick through the material and make sure you get a good color match, tile match... Selection is good, huge store. You can buy extra and return tile after your project. Like a big box store, good help can be hard to find, but it is better than total self service. I wish they had more higher quality travertine, not just the cheaper imported, high fill stuff. The big advantage here is selection, the ability to pick through and select individual tiles, and then return the overage. A good store and resource. read more

My sister and I came in today to look at the store and Rudy helped us. He was very professional and knew his products well. I would definitely recommend this store for all your flooring needs. read more

Best place by far for anything you need to remodel or new build. Customer service is amazing and will only shop here from now on.

Over-priced, meh selection and the knowledge of the staff is quite abysmal. If you can help yourself or already know what you need it might work, but if you need ANY assistance at all, you had better bring it with you. read more

If you're going to return anything to this store I'd request a manager straight away. The attendant at the counter was very quick to deny my return today and said my item was missing a piece of tape. I didn't understand what she was referring to and asked to see what that may have looked like on a new package, but instead she called for what I imagine to be an assistant manager to inspect my item. He reversed her original decision and I did receive the return. My concern would be her abrupt non customer service orientated response and not willing to obtain another item to show me what she was referencing that was missing. My previous visits have always been successful. read more

The employees at this store are wonderful. Great customer service. I wish I had noted the names of everyone who helped us so I could give each of them the recognition they deserve. From the manager of the travertine flooring department who pointed us directly to what we were looking for from my sketchy description and patiently answered all our questions to Luis, who was walking in from the parking lot and saw us loading our car. He did not ask if we needed help, he just jumped in and lifted the heavy tiles until they were all loaded. And while I stood waiting for my husband to move our truck at least three employees stopped me to ask if I needed any help. Good job training your employees, Floor & Décor. AND a great selection. read more

The multiple stores in Phoenix are good for a flooring contractor like me but your new policies mean that I will be taking my business elsewhere. 1. If your inventory is not enough to meet my job requirements I refuse to drive around town to multiple stores to pick up material. It probably also means dye lots may not match and in quality homes my clients and GC's will simply not let that happen. You get a failing grade for that policy change. 2. Pay freight to aggregate the orders. I do not have to pay freight at competitors to aggregate orders and I will not at F & D. I will simply request my designers and GC's to specify other materials unless they want to pay additional freight charges and I already know the answer to that question. Your new policies basically communicate to professional contractors you don't want our business because homeowners typically are not educated well enough to see these differences. read more

After providing a detailed explanation of my project, the staff sold me a tile cutter that would not cut the size of tile that they sold to me. The cutter ended up chipping about 30% of the tiles. At first I thought the blade had gotten dull so I replaced it. I still had issues. Finally, I realized that the tile cutter they sold me was not only a very poor quality cutter but could not be configured to properly cut larger tiles. I went to Home Depot and bought a much better tile cutter and the rest of the tiles cut perfectly. When attempting to return the tile cutter to Floor & Décor they told me it had been used and not returned within 30 days so even though this was the machine their staff told me to buy they would do nothing at all to make it right. In fact one staff member simply stated that he was not empowered to do anything for me. Floor and Décor is like the McDonalds of flooring. I will not trust the advice of such an inexperienced staff again. It was foolish to trust them in the first place. The average age there is around 20 so just how much experience can these children have at anything? From now on I trust the advice of those who have done a project with their own hands. read more

I have called eight times over the last two days. I got nothing but voice prompts and no one ever answered my calls. I never want to call them again! read more

Mark the manager and Roger a sales associate went above and beyond to help me today. I will definitely go back to buy more flooring.

Rudy was awesome. He was a great help for hours!!! My friends kept relooking, changing her mind. All over the store. Rudy was soooo patient.....Listening and giving opinions. Even drawing a diagram. The store is overwhelming with choices. read more