AMAZING customer support and service. Had a bathroom remodel go sideways with my contractor. Found myself months later with a huge pile of unused tile. I loaded it up and took it in. Friendly Guys met me at the door and help me unload it. The manager very kindly inspected it and took it as a return outside of the return window since they still carried it in stock. Wow. If only all home remodeling and supply stores were this good. I'd give them 10 stars if I could. read more

Rudy was awesome. He was a great help for hours!!! My friends kept relooking, changing her mind. All over the store. Rudy was soooo patient.....Listening and giving opinions. Even drawing a diagram. The store is overwhelming with choices. read more

Had an awesome shopping experience. Anthony, Bill and Alyssa were all helpful, knowledgeable and fun!

Very poor customer services and inept business practices! On Oct 25th, I made a purchase online and 12 hours later I called and canceled the order. Today's is Dec 3rd and I still have not received the full refund. I made the refund request 8 times by calling, emailing and visiting the store and talking to the manager, with no luck. After all, their prices are not competitive enough ! read more

I was very impressed with the customer service given by Interior designer Robin! WOW was he committed to helping me source out 4 different bathrooms. He spent over two hours with us and also looked up the expected delivery dates for out of stock items. I looked up afterward if he was on commission as I had not expected that kind of customer service. I was surprised when all the information I found was an hourly wage. Good find for Floor and Decor to find such a committed employee. I will be back for Robin's amazing customer service! read more

I purchased materials for an outdoor cooking area including granite counter tops from these folks. They sent someone to measure who then sent those measurements to another company that fabricated the top, the only thing is either the measurement was wrong or the people cutting the granite couldn't do it. The grill didn't fit. When I called floor and décor they told me to call someone else. I was incensed. I paid no on else but floor and décor. They finally got someone to call me who took more than a week to send someone out to fix it, then another 10 days to put the underlayment under the countertop that floor and décor had added to my bill. Really a bad experience. read more

Great place lots of ready made samples so super nice to see what tiles might look like on a wall/shower. Also J. C. Was very knowledgeable and helped us find everything we needed - he gave us awesome customer service. Will always go back. read more

Deb helped my mom pick out flooring for an entire house and bathroom tiles. She was extremely helpful! She listened, made suggestions and gave my mom time to think and process. We will definitely seek her help for the rest of the renovation project. read more

Worst experience ever with purchasing building materials. No communication from company. Store wouldn't even answer phone for corporate when I contacted them about my order. Which was 3 weeks late. I'd give half or no stars if I could. Don't waste your time. You may save a dime on purchase but you'll spend more than a quarter getting your order filled. read more

I bought 46 boxes of bamboo to install the floor for my house. I had to inspect every single one. Many of them are defected as the contractor asked me to return it. Unfortunately, Floor and Decor located in Everett WA didn't let me return them as they told me that they do only return for UNOPENED BOXES . Those products were not to installed as its defect. How they do the business like that? On the receipts, nothing to mention about the return only for UNOPENED BOXES . That's mean they're trying to lie customers about the return policy. We don't recommend anyone to buy their products as you can't return it with any reason. read more

We we're already impressed with the range and displays at this amazing tile store. Then Roy the designer found us and helped us come up with a really great design - I can't wait for the tilers to make it reality! . We feel so lucky because we actually didn't know about the designer service. Roy just had a gap between appointments. We will be back! read more

Was at this location today to get some tile since the Glendale store was out. Silvana and Tim both helped me. They were excellent. They went above and beyond to ensure I was taken care of and satisfied. Though I wish they had a local store to store transfer program, it worked out in the end and I got my tile shipped from the Tucson store. These employees spent extra time to answer my questions and didn't make me feel like an inconvenience. Love this company and the quality of their employees. read more

Wonderful selection and friendly helpful staff and designers. Ask for ROY he is fantastic informative and very helpful.

HORRIBLE customer service!! I went in to get grout & some sealant for tile work we are doing at our house. When I walked in, I saw an employee walking in the opposite direction as me and I asked him "Are the employees walking around the store able to help me?". He said "Yes" then kept walking past me (rude!). I didn't see any other employees around. So, I walked towards the Return counter. The employee working there saw me walking up to her, but then proceeded to answer the phone before I got to her (assuming she didn't want to have to help me. Also, rude!). So, I then walked to the Customer Service counter and asked for assistance. Only then, was I assisted with what I needed. Even though I was assisted by that last employee, she had an attitude the entire time while assisting me. I would NOT RECOMMEND this Floor & Decor location, as the employees are super rude/lazy! The employees up north at the Bell location are much more helpful & pleasant. read more

My son just bought his first home and we came here to pick his countertops. We asked Lindy for some help and she was awesome! Lindy was helpful, knowledgeable and helped pick the perfect combination. Thanks again read more

I am so glad that Floor Décor opened this central location and also employed many helpful and knowledgeable employees, especially the designer Roy. I remodeled two properties in the past 6 months and both times, Roy provided great advice in helping selecting the coordinating tile colors and designs. This guy is amazing, he is always so cheerful and so willing to help, yet he is never pushy. His 5-star service is what brings repeated customers, like me, to this store. Thank you, Roy! read more

I am delighted to give a huge shout-out for a great customer experience. We had been in this last weekend and purchased 2700 sq. ft of tile, and all the grout, thinset mortar, and baseboards to go with it. Needed to go in today, on Monday, to get some baseboard pieces to make sure we had a match with our bullnose corner pieces prior to delivery. It was a non-standard "ask" for them to get these samples but Steve, a Manager, OK'd it on the phone, so in I went. I had one associate check on me and said she'd get someone to help. Several minutes later, and no one in sight, Britton, a sales associate, saw me and asked if he could help. I explained what I needed and, BAM, he was on it. Stopped whatever he was on his way to do and simply got it handled, made some cuts, and got me exactly what I needed, and walked me to the door. In a world of oft times marginal customer service, Britton is a total Rockstar. Add to that he didn't know I had just made a $10,000 purchase of tile and materials - he just figured I was a customer and he was going to give his best, which I SO appreciate. So, huge shout out and kudos to Steve, and especially Britton, for affirming we made the absolute best choice to spend a significant amount of money with Floor and Decor. Great customer service here and would recommend if you go in, ask for Britton. read more

If you want true customer service only work with Teresa. Otherwise you may end up going to one of their many competitors. I came in twice and received poor service. Theresa saved the day on my third try. Even with customer service reps coming and going she was the only one that spent time to help us. Not only did we get what we wanted, but Teresa provided a substantial savings as well. Something that no one else even provided the option for us to do. I say it again, if Teresa is not there then go home! The two stars are for the overall experience. If it was not for Theresa there would be zero stars. read more

I cannot be more happy than I am today. I had a flood 6 months ago and am having to redo 2 bathrooms. I have spent sleepless nights and long days trying to figure out what to do. It wasn't until I came to Floor and Decor in Phoenix that I had all my concerns taken care of. I spent more than 7 hours in the last two days with Robin and Deb. They were so patient and helped me make so many decisions. Robin helped me with the overall design and new construction as well as the do's and dont's with the design. Deb was great helping me pick out tile, flooring, grout, and everything else that was needed. What a great group of people and fantastic service in all areas! I might add that I came all the way from California because they are so awesome. I will be back for the next project. read more

Very friendly knowledgeable people. Wanted to purchase a specific wood that they were completely out of stock on. They tracked down two skids of it in California and have it shipped to my house within four days. Very impressed!! Their manager took the time to make sure that my order was correct and also informed me that some of the trim pieces were going to take up to four weeks to get in but got the main flooring needed in right away. read more

I haven't seen a store with more selection. Prices are as good as I've seen. Very well organized, easy to check out lots of choices. Prices cleared marked, well lighted, wide isles. I had 4 employees ask if I needed help within the first 3 minutes. read more

I had a great experience shopping here. Roy in the design center and Slade the manager were both extremely helpful. They helped by recommending a floor and countertop combo, were sensitive to budget constraints and were patient while I asked a ton of questions. This is my first renovation and I wasn't spending a lot of money since it's only a laundry room but the manager made me feel like one of their most important customer. Highly recommend this place. read more

I was visiting a friend in the area who was looking at options for redoing her floors. We went to Floors & Decor & the selection wab s amazing, making me wish I had this store where I live. There were 3 of us shopping, wandering through the store trying to decide what would be best in my friend's home when we were lucky enough to have Patrick offer assistance. What he gave us was an education in what products would be best, installation advice & then he gave us advice on how to care for the various products. His assistance was invaluable & the depth of his knowledge was impressive. read more

We are doing some major work - bathrooms and kitchen - and found just what we wanted here! Lots of great options, huge selection of styles, and very helpful staff. Special shout out to Theresa for her help coordinating with our contractor for pickup!!! read more

After many hours of trying to choose the perfect tile for our remodel, we were informed their wasn't enough tile on site & it had been discontinued. Much thanks to Zach, an employee of the store who offered to check around & see if he could locate more tile. Zach was great & saved the day--helped us organize the whole thing! read more

I had never bought tile before and Daniel working on Wednesday night answered all my questions and picked out the tile that matched my house wonderfully. The best part of the night is when we returned to my car to discover I had a flat Daniel came out to help from the kindness of his heart. The employee's here went above and beyond. Thanks again Daniel for the tile and for the tire repair. read more

Daniel the floor specialist was very awesome to work with. He was very informative. He gave us advice and everything was to benefit us (not to spend more money). Very pleased that I chose floor and decor to do my remodels. Thank you Daniel for helping me and my family! read more

My husband and I went to this store for the first time looking for tile. Wow! Do they have the selection and the best prices around. Also, a very knowledgeable staff. Kyle was awesome! He gave us an education in tile and answered all of our many questions. He obviously new his products. We will definitely recommend Kyle and this store. read more

If you are looking for good customer service then you must visit this store. They have great selections and tons to choose from. James the designer consultant was great. He was very helpful and passionate about helping me pick out my flooring, countertops, and shower surround tile. The prices are reasonable it was worth the drive. read more

Our experience here was great thanks to Kari. Everyone was friendly and helpful, but Kari went above and beyond to help us find what we wanted, and she made excellent helpful suggestions, and worked tirelessly to complete the transaction. I recommend the store and Kari to everyone. Debbie & Pete from San Tan Valley read more

I love this store - the selections are pretty good and the service is even better! After a little mix up on a special order, JoAnna and Slade worked diligently and kindly to help get the issue resolved. It is so nice, especially these days, when you have people that still believe in customer service. I thank them both for all of the hard work they did to help me. I always go to Floor & Decor first! read more

Product is warped. It's cheap for a reason. Service is terrible. I was told my tile will be out in 5 min way too may times. Took over an hour. This place sucks unless you have all the time in the world and don't care about poor quality material then it's your place. read more

My husband and I had been looking at a butcher block counter top for a while now. Lots of online shopping and reviews. After 2 weeks we knew whi read more

Deb happen to see me and could tell I was lost in the "tile" department:).. I had my dog, Tumi with me. She guided me into a sea of knowledge and was kind to the exit door..thank you Deb!!! It was a honor to meet you!! Judi read more

This place is the worst - has the potential to be best but they have blown it. You order and pay for your tile, and they tell you they have it all in stock but when you go to pick it up, they dont have it and tell you that you have to drive to another location to get the rest !!! Really???? they refuse to transfer inventory between locations as needed and expect the customer to drive all over the city tracking down the missing pieces of an order that is already paid for! wow, total crap and im nevver buying from these idiots again. good luck. If you buy from them, make sure you leave with your entire order same time as you pay. read more

Went in to check out tile for my master bath. Anthony walked me through my whole project. After loading up my cart do you wantwith all the tile he made sure I had everything necessary to complete the project. He probably saved me a few trips back to the store which is a lifesaver when you're working on a project like this. He answered any questions I had and when he didn't know something he made sure to find it out for me. I will definitely be shopping there again. read more

Just left the Phoenix location in total disgust. Where was Rudy, the Superman of the Store? I was looking for specific tiles, Youngster on the floor got a middle-aged female to assist. she checks on the shelf- no more boxes on the shelf. walks away with a grimace on her face- yes Lady, I did see you making faces at me in work clothes and my pregnant daughter- who was to benefit from the project....Bet you didn't think that far...When she comes back she quips that this store doesn't have the tiles, but the Glendale store does. I could buy the tiles at the Phoenix store but have to go get them at the other location....WHERE IS THE OTHER LOCATION??? There are better ways to convey you don't have the merchandise in stock- even better ways to suggest a different location that does. Now why would I spend my flooring budget for the Bamboo I had my eye on at a location/company that has youngsters on staff that don't know enough to assist- or keep Mrs. Ratchet that drives customers to the competition. I will still get my flooring and my tiles- thanks to prices-match- from somebody else with better customer service skills. Oh, and I don't even have to install it- that's included. read more

Fabulous. The selection of flooring material is incredible. It puts the big box hardware stores to shame. Great service. Terrific selection. They took over a closed J C Penney at Colonnade Mall. The store is stocked with everything I need for flooring, bathroom remodels. They supplied us with contractor lists for installation. The contractor who gave us a bid was extremely professional and ROC licensed. This is the place to go for flooring. read more

Kari was most helpful. She asked several pertinent questions which helped me make an informed decision about which tile to buy. She is a true professional! read more

I needed information, details and explanation regarding granite countertops. Lynne Casey did a fantastic job educating me and answering all my many questions. Thanks Lynne, you made this process so much easier! read more