After 4+ yrs and over $10,000+ paid in service repairs to Dunn's Corner, we had to face reality…read more
As, they started making apts, they never kept-- along with repeated empty promises on completion of repairs and deliver pick up dates.
What only resulted in their Keeping our vehicles there on their lot for two months, in one incident. if not 2-3 wks. at least on all other apts.
While, taking in others and walk-ins, regardless of apt-commitment to us? They would and did leave the car untouched in their lot without notice and what became further frustrating by our having to check on.
This last time cost us 3 prior scheduled apt. Made by Kevin.
Furthermore, if we did not question or show up- they would not/ did not call.
We finally nailed them down on #4 apt., dropped off of vehicle on a Monday morning..(to start what had been long discussed of transmission replacement). The expense of what was quoted at app $3,500 and to be picked up on Thursday, as Ron and Kevin promised.
Yet, Thursday came and went without our hearing from Kevin. So, we had to stop in and were told "wrong parts had been ordered"!? Kevin then said,
"Monday the vehicle would be done." Monday no one called --so we stopped in again.
Now, we were told "vehicle would be ready on Tuesday". But, the cricket noises started again and so did the empty promises. It continued into Wednesday and Thurs. we stopped in before closing. Friday, finally got vehicle back., after all delay and back and forth during and prior months.
At this point, the car we had running was 20+ yrs old. But, now also needed to return for repairs.
When, we looked at the bill?...! ..we were astonished to find it was not what was quoted by Ron and/Kevin. But, was additional $2,000+ over original quote. It was an astonishing total of $ 5,500+!
In light of all their neglected to scheduled apts., They had no consideration for 2days of our loss wages, and $2,000 over we had not expected! Not to forget. Their empty promises and their wrongful ordering of parts?...
We, realized they demanded apt. but did not honor any of their obligations to customers.
We were glad to take the vehicle and run-feeling some relief.
However, Immediately after picking up the car, it started to buck while driving (entering gears and making rattling noises) and the steering wheel was now rubbing against something too (inside the console) causing a rubbery swishing noise at every turn of steering wheel.
All Ron denied, once we toke it back, to be driven by him and look into. He told us to, "just drive it for a while and it would go away."
But it only got worse and with all losses adding up to $7,000. We had to avoid long drives and use of vehicle until we could take it in-- to other mechanic.
Today, we did just that and were provided a long laundry list of failure test readings. That are a result of Ron's transmission installation. We were hope to be wrong. But, were not surprised (gut feels are always right). We were very disappointed because of all loss earnings, expenses we paid to Dunn's Corner and their total betrayal (Kevin and Ron), Ron installed a faulty transmission system along with leaving all kind of other electrical transmission modules faulty (missing?) and sensors in dis-repaired from past neglect. All added expense.
We are beyond vivid and demand our
money back, from Dunn's Corners.
So, we can make needed repairs, remove Ron's failed transmission and fix all that was left undone at charge.
If I do not hear from them with 10 days. I will have to hire a lawyer and sue them. $5,500+ is a lot of money to Intrust onto someone, that's promises to fix a vehicles and ultimately, does not. We are not wealthy.
This days cars are a total money pit ( no matter age and/or mileage). More so, when you can not find honest mechanics you can trust!
Beware, of how they treat loyal customers, after paying over 10,000+ to them in repairs in last 4 yrs.
Do not be a sap, like we were and trust their word, because, it obviously means nothing to Ron and Kevin.
