This my second time going to Ricart to look at vehicles and actually bought one this time thanks to…read moreJohn Mumaw for his great sales experience and customer service, Gunner and also Kyle and Matt from finance was great as well and Matt P. Customs guy has a cool lamp on his desk. Thanks Cory for checking on me as I was test driving to make sure I was Ok. Everybody I interacted with from the day I bought my vehicle until now was fantastic. I love my new vehicle and will recommend Ricart to anyone looking for a new vehicle where great customer service and hospitality comes from within! Thanks you guys for EVERYTHING!!

Ricart's slogan, "We're Dealin'," was not our experience. On…read moreThursday, we visited Ricart and test drove a vehicle. We couldn't agree on a price, so we left. On Friday, we called back and increased our offer, but were told no. Then this morning, a different salesperson called and said they knew we were interested in the vehicle. We explained our offer again, and were told to come in because they could "probably make it work." We stopped what we were doing, drove back to the dealership, and took the vehicle for another test drive. When it came time to discuss pricing, we were told the exact same thing as before: no change in price. We made another trip based on their suggestion that something could be worked out, but nothing had changed. If there was no flexibility on pricing, they should have told us before asking us to come back. Very disappointing and a waste of our time.

I've come to into this store 3 days in a row and been helped by 3 different people. Each person has…read morebeen very helpful and professional.

I gotta give it up for AAP. Trust me when I tell you that…read moresending Grandma here will please her. She will have a friendly individual walk outside and test her vehicle battery. Show her 3 prices or quality options of batteries. Then they will change her battery for her, and thank her for her business. This is the customer service with a smile that she remembers. Military discount. Coupons. Email coupons. FREE tool rental. Your vehicles info stored in the store computer, and online for you. All this.... and free battery testing, installation, wiper replacements, diagnostics, and more. I admit I have used many but not all the services. I do regret that there is not ONE universal network to share. If you see a part online that is available at another location not your own, you may be asked to re-input your data at this location also. I find the staff to be friendly and helpful. The have general auto knowledge, and store merchandise familiarity. Most visits are walk in. Tell them your vehicle info, ad the part you need. They offer good, better, best quality. Most will know of a special and tune you into a promotion("add $2 to qualify for a 20% discount"). Returns could not be easer. Mechanics always buy more than they might need, because you never know what you'll find when you get it apart. Just keep your receipt for the easiest process. Lots of specialty tools to rent for FREE. You pay for the tool as if you are buying it. You get a full refund after you return the tool set, clean and in tact. No daily or hourly rate. Family members that call me with an automotive question, I always send to AAP for a free diagnostic test, and the codes. They can tell you what the check engine codes mean. "Gas cap is not tight" Yes, that is more common than you think. Google your code before just handing it to anyone that is going to say PAY ME!

They take care of their clients. They went above and beyond to make a unfair situation right…read more Everybody needs a Jermey H to help them.

My service advisor Chelsey Thomson could improve on her interaction with her costumers. Just gives…read moreoff the "I don't care vibe." I definitely wouldn't recommend an extended warranty, if you do lower your expectations.

I didn't make it out to the physical junk yard, so this review is about the inside shop and…read morecustomer service. This place was running on female power (at least when I was there)! It was a beautiful Sunday afternoon. We were in search of a tire rim to fit a Pontiac Sunfire. There were quite a few customers shopping, so we had to wait about 10-15 minutes in line before we were helped. The lady was doing all the directing; also was the go-between for the workers in the yard and what customers were looking for. She was polite, had a good sense of humor, but she was also direct with her customers - a no bullshit type of gal :) Since one must sign a waiver, and all that jazz, to go out and find your part, Richy our friend did all the searching. Found a rim, unfortunately it still had an obvious-gashed tire still sealed to it. The gentleman behind the counter gave us the rim without charging for the tire (since it wasn't in good condition, and that's not what we were looking for anyway). For $7 we were able to walk out happy!

Overpriced , Rude staff. Two girls that worked the registers stood there and talked to each other…read morewhile i stood there to check out and didn't even acknowledge me standing right in front of them for at least a minute and a half. Charged 30 dollars more than i was quoted. Terrible experience.

I've been using this service center about a year and half after the one in north Columbus close…read more It's always been okay until this visit. I made a morning appointment for shocks and a recall which should have taken a couple hour. I get there on time and the guy tells me it's going to be 3.5-4 hour. Seriously, this is why I made an appointment. I say okay and go sit down. I sit there for 4 hours and then they come and tell me that they can't fix my car today. I asked why, she stated they have the parts but they are short staffed, WTH!! She said they have a courtesy car that I can use until my car is ready. Fine, I'm tired just give me the car and let me leave. They call the next day about 4:20p that my car is ready. I leave immediately to go get my car. I fill theirs with gas and take it back. I sign for my car that was both warranty repairs and leave. Then I drive home and receive a email for a $90 car rental invoice! Had they told me that I would be charged $90 for 27 hours/73 mile; I would have taken an Uber instead.

I am impressed with the staff at this location, Very, friendly and honest. They are a dealership,…read moreSo I expect the over inflated pricing, but they are very efficient at doing diagnostics. They way the Parts department set up is very impersonal. Every time you have to have them look at a part or a quote, they have to go in the back to some secret room. and you have to ring a bell to talk to anyone. Also the parts department is located somewhere in a different building than the service department, this is a break in continuity. With all that said, they do offer better pricing than Columbus North Mitsubushi, and free Cookies

I had a deeply frustrating and disappointing experience with the service department at Ricart Kia…read more I scheduled an online appointment detailing the exact, urgent issues my car was experiencing: frequent problems starting, and a highly dangerous sudden loss of acceleration while driving on highways. Because of this critical safety concern, I rushed out to make the appointment, not realizing until I was en route that this location was 30 minutes away from my home rather than my local dealership. Unfortunately, my experience only went downhill from there: Complete Lack of Listening & Misdiagnosis: The service advisor did not listen attentively or confirm the reason for my visit (which apparently wasn't passed along from the online scheduling system). The final report claimed my concern was a "constantly on check engine light"--which was absolutely not the case. Poor Communication: They kept my car overnight. The next day, instead of calling me with an update or explanation, they simply sent a text message with a list of recommended services. When I called my advisor, Brittney Ball, to ask if any of these recommendations actually addressed the dangerous stalling and starting issues I brought it in for, she said no, claiming they couldn't replicate the problem. I only accepted some of the unrelated services so the 30-minute trip wouldn't feel like a total waste of time. No Accommodation: Because I live 30 minutes away, I was told I was outside their service area and was denied a shuttle. I had to pay for incredibly expensive Ubers both ways. Terrible Vehicle Return Condition: To top it all off, the car didn't receive even a basic complimentary cleaning, and it was returned to me with a powerful, overwhelming smell of gasoline inside the cabin that I still cannot get rid of. Between the breakdown in basic communication, the complete disregard for the dangerous performance issues I reported, the lack of transportation flexibility, and the condition my car was returned in, this was an incredibly poor customer experience. I will not be returning to this dealership.

Purchased a 2025 Kia Telluride after 29 days started having issues was told by Ricart that it was…read moredue to 85% ethanol in the vehicle. I had to pay $1000 out-of-pocket however went back-and-forth with the gas station gas station testing showed that their gas was fine. I had the manager Cindy send out the Gas to be tested found . Test results showed it was 8% ethanol ask Cindy for my money back. She refused to give me my money back because the gas showed there was ferrous and debris in the gasoline. I spoke with the company who tested, I explained to them why the was being tested and it was taken from the fuel tank. They said it made sense for the heavy metals to be in the tank explained to me that there's something wrong with the car where metals is breaking down, but the gas was fine. Explain this to Cindy and Ricart she is still refusing to give me my thousand dollars back. Cindy has not been nice only to find out that the car now needs a transmission replaced in. It bought the car in February. It is now May I've only had the car in my possession for a total of 39 days and have made a car payment every month beware of Ricart and beware of Cindy. Her customer service is awful. I also asked Cindy multiple times. How did they come up with the results that it was 85% ethanol in the gas when it's only 8% she proceeded to tell me that that didn't even matter the gas still tested bad and I wouldn't get my money back she wasn't putting his own Kia. It's just something how dealerships can tell you what they wanna tell you to get you to pay for something that's not even a problem because their mechanics are knowledgeable to diagnose it in the first place even when I went back to pick the car up after they emptied all the gas the check engine light came back on, and they couldn't even let me take the car. The car has been having transmission issues this whole time now I'm back-and-forth considering an attorney so that I can claim lemon law. Purchase the car Feb 11th Just got it back today from them Putting a brand new transmission in it however they still can't seem to give me no updates about my thousand dollars. Those test results came back May 7. I paid based off of their results, not so I don't know why they keep trying to put this didn't give me the results they. I would be trouble and their mechanics give you a diagnosis. Make sure whatever you do you get a second opinion because it's clearly that Cindy will back her mechanics and lie for them instead of taking accountability that the mechanics was wrong and just returned my money I would never deal Ricart ever again.i have NEVER been through anything like this in my life I leased multiple cars with Nissan, I guess this is what I get for going to another dealership. I will never do that again.I miss good customer service any diagnosis I've ever had have been solid I would definitely stay away from Ricart and Kia