I like REI and have visited several locations, both in the Bay Area and out of state. My…read moreexperiences have generally been positive--REI employees are typically friendly and helpful, similar to the vibe at Trader Joe's. Unfortunately, that wasn't the case at this location. The old lady that works there was unexpectedly rude during an unprompted interaction. With no eye contact or interaction between us she walked up to be and began speaking to me. When I looked up I was just confused because I wasn't even sure she was talking to me or the other person who also walked up next to me on the other side. When I didn't respond her attitude escalated and she spoke to me in a condescending, "talking at" manner, as if I didn't understand English. The completely unprovoked rudeness was so unwarranted.

Darian is great. I'm new to framed backpacks and he was patient going through a bunch of options…read morewith me. (and yes, after you went on break, I did end up buying a Gregory but just a Gregory 20 for this trip lol) i'll be back before for a bigger one next trip. Previous visits here I've tried on a bunch of shoes and can I just mention how amazing the return policy is for members? Once I find a shoe I just keep buying it here because I want this brick and mortar store to stay open. But every once in a while when my shoe changes and I have to find a new one it's nice to know that you have a year to bring it back if it doesn't work out. :-) Keep coming back y'all in person, or the brick and mortar stores will die

I walk in and looked at the knife display counter, there 3 employees chatting and no one has…read morebothered to ask if I want to see any of the knives. Very poor costumer service.

Great customer service from beginning to end. We were greeted upon arrival and directed to the…read moreitems we were looking for. The manager immediately helped us find our size and even offered alternatives as a backup. We just so happened to find a great item on sale! Would definitely return to this location.

Juanita was awesome…read more After going in and looking around for quite a long time and going up to the counter with questions, Im glad we did not wear her out. She was always polite and professional, and she helped us with our coupon situation. We had business in the area, and it'd been a while since I'd been into my favorite store, so I decided to get some necessary items for my closet. After looking at the sales racks and then the regular inventory, I finally came to a decision that that should do nicely. Our purchases neatly filled one of their large shopping bags. And we walked out with a smile on our face. Because everyone in that store gave us excellent customer service. That was from the minute we entered the minute we left.

Holy broken promises... I forgot that I promised to update!…read more The shirts I had tailored turned out great!

Never in a million years did I think I'd find myself shopping in a running store... yet here we…read moreare. Stopped into Road Runner Sports in Concord looking for a new shoe for my upcoming Presidio race and ended up having a really great experience. I was greeted immediately and helped by Travis, who walked me through their foot analysis process. They have a scanner that provides a detailed report on your foot size, gait, arch type, and overall movement patterns. It was fascinating to see all the information and learn more about how I walk and train. After trying several options, I went with the Nike Pegasus 42, and they are incredibly comfortable. I also signed up for their VIP Family program, which includes discounts on purchases and a 90-day return policy, making it easy to feel confident about the investment. The store carries a great selection of running, walking, and athletic shoes for both men and women, along with apparel, supplements, socks, and accessories. The experience was so good that I actually went back the next day and picked up the cutest running hat that says "Cheaper Than Therapy Run Club." I fully plan on wearing it to the race. On my second visit, Alberto helped me and provided the same excellent customer service. I also learned about their weekly community run/walk club, which meets Thursdays at 6 PM and utilizes the nearby Iron Horse Regional Trail. It's open to runners, walkers, families, kids, and even dogs, making it a welcoming option for all fitness levels. Overall, a fantastic experience and a great resource whether you're a seasoned runner or someone just beginning their journey.

I've always had an incredible experience here and this time it was thanks to Marcos. We came in to…read morefind shoes for my mother-in-law, and the level of care he provided was truly exceptional! Marcos was incredibly patient and genuinely caring throughout the entire process. He noticed my mother-in-law was wearing a 7.5 wide and although it was a good fit, suggested an 8 wide instead to better accommodate her feet. And it was! She felt more balance and less tension and it showed on the treadmill when she was able to increase her MPH. He didn't just stop at the size, though; he performed a full walking analysis and constantly monitored her stride to ensure the fit was perfect. Even though the store was incredibly busy, Marcos never rushed us. He must have gone back and forth to the stockroom at least a dozen times to pull different options, knowing full well we were only there to buy one pair. He personally swapped her insoles into every single shoe she tried on--and we probably went through about 8 different pairs in various sizes. His expertise really shines when he talks about the technical side of things, like toe-gap and overall comfortability. On top of the technical fit, he has a great eye for aesthetics; he picked out colors that perfectly matched my mother-in-law's personal style. It's rare to find this kind of dedicated service. We will definitely be coming back to see Marcos when it's time to get shoes for my wife!

After an incredibly frustrating experience at the Fairfield Dick's Sporting Goods, I felt compelled…read moreto recognize an employee who truly understands customer service. I purchased a pair of softball cleats for my daughter online. Unfortunately, they ended up being too small. She wore them briefly while sitting in the dugout at practice, immediately realized they hurt her feet, and took them off. The cleats were essentially brand new. When I attempted to exchange them at the Fairfield store, I was met with resistance from management. Anna Pintane refused the return and was extremely condescending throughout the interaction. Instead of listening to my explanation, she lectured me about how cleats should be worn around the house before practice and even told me that if they didn't fit, I should sell them to a teammate or on Facebook Marketplace. I couldn't believe that was the solution being offered by a store manager. The entire interaction left me feeling dismissed and disrespected as a customer. Fortunately, I decided to try the Pleasant Hill location. What a completely different experience. Mike McKensy (store manager) was absolutely wonderful. He listened, understood the situation, treated me with respect, and promptly processed the return of the cleats that were still essentially new. He was professional, friendly, and focused on helping the customer rather than finding reasons not to. Mike turned a very negative experience into a positive one and restored some of my faith in Dick's Sporting Goods. Customer service like his is exactly what keeps people coming back. If you're shopping at Dick's, I highly recommend the Pleasant Hill store and especially Mike. He is an outstanding example of how customers should be treated. Thank you, Mike, for your professionalism and for making what should have been a simple exchange actually simple.

Thanks to the Dick's employee who thought it was a good idea to swap my Meta glasses with the…read moredisplay pair, I now officially have trust issues with Dick's Sporting Goods. I ordered Meta glasses for same-day pickup. I was in a rush when I picked them up, so I didn't inspect the box until I got home -- that part was my fault. At first I assumed maybe the glasses just come in a different type of box, but once I opened it, I realized something was off. There was no charging case, and instead the glasses were stuffed into a cheap cloth case. Big red flag! I examined the glasses closely and saw the words "Not for sale." I was so mad! I had paid $400 for the Meta Wayfarer transitional glasses, only to end up with a display pair. I've been a loyal Dick's customer for years, I can't believe I got scammed! I drove all the way back to the store and calmly explained what happened. The male employee helping me was shocked but very helpful. The manager said it looked like an employee may have swapped the glasses and that she would be checking the cameras. She offered to order it for me, but I wanted it the same day so I opted for a refund. Now I'm down $400 until it gets refunded on my card. I ended up purchasing an authentic pair at Macy's instead. So yea, it's a never again. I hope they catch whoever swapped the glasses out. 1 star for the helpful managers and employee who helped me out!

I've been coming here for over 2.5 years and have ordered several custom jackets for both myself…read moreand my employees. The quality of the work is always excellent, and the finished products consistently exceed expectations. Tom, the owner, is incredibly friendly, professional, and easy to work with. They always deliver on time, which is something I really appreciate. If you're looking for high-quality custom apparel at a fair price, this is definitely the place to go. Highly recommended!

I'm super late on writing this review, but I had some amazing service and it was done so quickly. I…read morewas scrambling trying to get a shirt made for my son's fifth birthday (Yes last minute, please don't judge me) and Tom was amazing! Not only did the Superman shirt come out amazing and my son ABSOLUTELY LOVED IT, but he dropped it off to my home because they were about to go on vacation and I couldn't get to him in time for pick up due to some things with my son! He went above and beyond and I just appreciated that. Definitely recommend using Tom's services!

I went here on 7/1/25 since the Lids at Sunvalley Mall was hats only. This place has a lot of…read morejerseys from various teams. There is also a sale section and I got a good deal from there. I bought an Aaron Rodgers jersey for $69.99 and a Davante Adams jersey for $29.99. Service was very good and I even had a conversation with the guy at the front desk.

My son and I have bought different things here. Good quality product.luke the stainless steel mugs,…read morelanyards, jerseys. They greeted us when we came in.

We are new to cub scouting and still learning the ropes (no pun intended) and went here to buy…read moreuniforms for our tiger and bear cub scouts. Staff is friendly and helpful. Store has a wide variety of scouting and camping inventory. Price point is a little expensive but all worth it. We ended up just getting the short sleeve shirts with sewn in patches. Polos are $32.99 but with the patches it came up to $55.99 to cover both patches and sewing labor. Parking is ample since it is located in a plaza. I highly recommend this place!

Pretty good place to get your scouting gear. They've got everything you need. Price is a little…read morehigh but it's the only one in town. Service is very friendly and they know the scouting motto/handbook like the back of their hand! Overall a pretty good place to get your scouting and camping gear