The entire staff is very friendly and helpful & Doctor makes sure that you understand what he is…read moreseeing. They have a Great selection of glasses and will also assist to fit your Budget.

Let me tell you about a situation that occurred. This…read morecomplaint is from the family!!!!! On April 27, 2023, our 93 yr. old grandmother along with her caretaker, came to this establishment for an appointment at 12pm. They were dropped off by a medical van transportation company (as she is in a wheelchair). Well, a situation occurred with the transportation company as there was a delay in picking them up. I got involved all the way from Georgia to see what the heck was going on. After family members made multiple calls to the transportation vendor (company that dispatch out), I actually spoke with the driver who transported her there and she was actually stuck in Illinois. Even though, a lie was told earlier to her daughter that it would be 45 minutes to a one hour (which they should have been picked up by 2-2:30pm); it was going to take her more than 2 hours to get back. I call the vendor to see if they had emergency back-up to pick up our grandmother and as with everything else, they didn't have another van that could come and get her as it would still take one to three hours if she was pulled from the current driver and placed with another company. So that left us with having to find someone else to come and sit with my grandmother as her caretaker got off at 3pm. However, what I didn't know is that this business also closed at 3pm. Now, what behooved me, as I made arrangements for some other family members to come and sit with our grandmother and one to take the caretaker to her car, this freaking business put our grandmother and her caretaker out of the establishment at 2:55pm because they promptly closed at 3pm. WHAT FREAKING BUSINESS YOU KNOW THAT WOULD DO THIS TO A DEFENSELESS 93-YEAR-OLD MOTHER, GRANDMOTHER, and GREAT-GRANDMOTHER??? Let me ask a rhetorical question: Dr. John Czaja, Dr. Katie Fesko, Lynette, April, and any other employees that were there, you mean to tell me that neither one of you all could have waited past 3pm, to ensure that our grandmother, who WAS supporting this business, was picked up safely? Whoever worked this pass Thursday, you all left them outside and walked to your car like you didn't have a care in this world. This is not over, and you will never, ever, do this to another person. I just wonder if it was a person that LOOKED like you would you have done this? Our family didn't appreciate how this situation occurred. As a person that has been in the customer service business for over 30 years NEVER in a million years would I have done this to someone supporting a business that I worked for. You all have left a bad, foul, taste in our mouths. Keep in mind that other people that made ride medical vans to your establishment that anything can happen, that the patient coming to see you has nothing to do with. However, as a business that's been serving the community as your bio states for 20 years, you absolutely didn't show compassion nor show a great relationship to our grandmother. This establishment owes our mother, grandmother, great-grandmother an apology for what was done. Keep in mind the golden rule: Do unto others as you would have them do unto you!!!!!!!

Dr J is amazing and this office is the most professional, friendly, and well trained staff I've…read moreever had the privilege of working with. I have referred many people, and will continue to do so. Probably my favorite eye doctor and center I've ever worked with in 30+ years of wearing eye glasses. Highly recommended!

After having moved to the area 2 yrs ago, I needed an eye exam so decided, based up overall review…read moreratings to try the CP Eye Care. A student (who didn't seem trained or competent) read my eye pressure which took him several tries. Next, I saw the doctor who was very personable. After selecting frames, I was told that my TWO pair of glasses would be in within 10 working days/2 wks (which I thought was extensive - previous IL eye doctor delivered in a few days). I called a few times to check on them (never received a call) and was told that ONE pair was in. Asked the student which pair and he indicated that distance was in. Asked him when reading glasses would be in and was told within the next day or two. Picked up the "distance" glasses only to discover they were actually "reading". So I kept calling and could NOT get a definitive answer nor did anyone offer to check with the lab. Finally, I called and asked for the doctor (who was "with other patients" then never called me back until I called AGAIN and left ANOTHER message). He said he made a mistake with the order (yet never notified me of a delay) then the next day told me lab needed to reorder glass as it came in damage (I'm smelling a run around). Told him I wanted to cancel the back order and would never return to this provider. The next day all of a sudden, (he never mentioned my refund) and told me glasses would be in within a day or two. When they finally came in, NO ONE on either occasion sat with me to ensure glasses (which I paid $900+ for) fit correctly, I had to ask for a case both times and had to ask for an itemized bill (which I should have received before the order was placed). It would take a Philadelphia Lawyer to figure out the bill with all the ancillary charges on the bill. I will happily drive back to IL to my PROFESSIONAL and WELL-TRAINED optical office where they have their act together. WOULD NOT RECOMMENT!!!!

Went in for a problem i had with my eye to have it checked out..i was treated like a two year old…read morewhen i asked him a simple question ..a question that everyone would ask.."What cause this problem"? The young doctor responded with" I dont know..Why do people get sore joints" very rude..unprofessional..not the kind of answer you would expect from a "eye Institute"..not comforting..Also had to google how many millagrams where in ibuprofen before he could tell me what to take..Will not return nor recommend..Gave it one star simply cause it wouldnt post my review..

I got to my appointment early and i was told I didn't fill out the forms. They handed me the forms…read moreI filled them out quickly and just as I handed them the paperwork they called in a lady that got there early!! Her appt was after mine... I sat there as the place filled up so I went up to the front desk to change my appt and ALL THE GIRLS WHERE LOOKING AT ME LIKE I HAD A EGG ON MY HEAD ... I will NEVER GO BACK HERE THE STAFF IS RUDE

I received a call regarding the review I left, and I want to say that Christina was amazing. She…read morelistened carefully to my concerns and the issues I faced. She's now working to make things right. I just picked up my glasses, which had a lens pop out previously, and they're perfect now. The lenses were completely remade--no more thick, wrong, or poorly notched lenses, and they're securely fitted in the frame. I'm not sure what happened with the initial work, but it was completely off. A big thank you to Lilly as well for taking the time to ensure everything was perfect before I left.

Doctor was very thorough and answered all my questions, area and space is cleaned. The assistants…read morewere very helpful!

Been going here for the last 5 years. All good except for the last visit. The staff needs to…read moreimprove on billing as I was asked to pay more after I already paid in full upfront for the two glasses I purchased . Second time I was asked to pay an additional $75 and come back a third time with another $90 request. Mind you my insurance has never changed . Sounds shady and lack of a knowledgeable staff is costing $$$ . Just get it right the first time!

I have never had glasses so this was a very new experience for my daughter and I. My daughter was…read morerecommended by the school for an exam. I went off my insurance list. They are close to home. There was no wait time at all everyone was very friendly and very good with my daughter. The exams were fast. They were very through. I has a great experience and I highly recommend Advanced Eye Care.

Dr. Nelson is a terrific doctor in his field . He removed my mom's Cateracts that were pretty…read moreextensive , restoring a lot of her vision that she has been without for several years. He's very kind and takes time to talk with the patient and their family. The office and medical staff are also very nice and provide great customer service.

Dr. David Gross did a great job removing 2 cataracts and so far, I am very…read morepleased. I did have a black eye after the 2nd cataract removal, but that is sometimes a side effect. It went away in a few wks. I use my reading glasses much less, as the ones I have now aren't right anyway, but will be perhaps getting new reading glasses for very fine print. Other than that, I can see everything much clearer and brighter all around me. I don't have the blasting glare from sun in my eyes to drive during the day, and I think night driving will be ok too, I just haven't done that much of it yet. They were all very professional in his office. He is very good at what he does. from Shirley

Dr. Zale is great. He is knowledgeable and very competent. He is also patient with children…read more When my husband had an issue with his eye that concerned Dr. Zale he sent my husband to a specialist in Chicago who eventually performed surgery. We appreciated his willingness to consult with another doctor. The only negative is the really long wait time but it is worth it.

Excellent and successful cataract surgery by Dr. David Gross. Have been a patient of Dr. Gross for…read moreover 18 years. He and his staff have been always available and helpful through those many years. Thank you for Dr. Taffora for her care through the years. Office and tech staff have always been professional and helpful. Would highly recommend Dr. David Gross for all your ophthalmology needs, Dr. Taffora for your contact lens (always a great experience). Thank you one and all! Continued success in all your do! P.S. Not sure why YELP is showing my residence as California (would be nice if was true) resident of Schererville, IN next door to Merrillville, IN, Cheers!

Be aware... they charge you $45 for your prescription if you don't buy your glasses from them,…read morewhich are very pricey.

the female eye Dr was amazing as well as most of the other staff. the receptionist can't even do…read moredata entry. she entered my phone number wrong so when my glasses came in I had to call to find out if they were there meaning they called someone else to let them know my glasses were in. Once I finally did call to see where they were because I was experiencing horrible headaches from not having them. I rushed into get them again the headaches. I believe she said her name was Waylon but I'm not positive on that helped me. she was flirting with the man prior to me spent at last 45 min wooing him. I felt like telling her to just give him your number. When she did get to me she called a family of three all getting their glasses up before me. again with the headache I don't want to wait I inform her and she calls them all back there anyway. when she finally brings me my glasses she puts them down infront of me doesn't sit down to adjust them just tells me to with here and hands me a bag. what am I or my insurance company paying for her to flirt with guys and not even to finish the job. it would have taken me 2 mins to to any adjustments but she tells me I can come back to do them. like I want to come back and watch you flirt with customers. I already had to wait the 30 min for you to stop flurting and get the job done. now I got to do it again. The he eye dr was great definitely needs to hire better help.

Started out happy with them but that changed. On June 6th 2024 they order new lens for my frame…read more Been a month so i called on July 5th 2024 and was tild they would call me back that night or Monday at the lastest. I told them that i need my lens because i go out of town July 10th, 2024​. So now it's Tuesday July 9th 2024. I called in the morning explained the situation again to another employee and was told they would call me back today. Now 6:18 pm no call back. So now I have to go on my trip with blurry eye sight. Would not recommend them to anyone. This is the second center I have tried both let me down. I went to the one in Hammond and then I was making the drive to Merrillville. Very disappointed. This review was for Merrillville