I called Sutherland to get an estimate for replacing my water heater after my neighbor's unit…read morestarted leaking. Since all of our homes were built around the same time, I assumed my water heater was also 17 years old and might need replacement soon. After I sent photos of my water heater and the model details, Ti took the time to look up the serial/model number on the Bradford White website and discovered that my unit was actually only 11 years old, not 17 as I had thought. He texted me back and asked for clearer photos to confirm the manufacturing date. I called him right away, and even though I currently have no issues with my water heater, he generously spent time explaining everything in detail. He told me that Bradford White is a very reliable water heater and that this model generally does not require routine tank draining for maintenance. He also gave me valuable advice for the future, recommending that when I eventually replace the unit, I should install it on a metal drain pan with moisture detection for leak protection. I was genuinely impressed by his honesty, knowledge, and willingness to help without trying to sell me something I don't need right now. He could have easily pushed for a replacement, but instead he gave me thoughtful, professional advice and saved me unnecessary expense. I truly appreciate the time he spent helping me over the phone, and I would absolutely recommend Sutherland to anyone looking for an honest and knowledgeable professional.

We have engaged Sutherland several times this year for plumbing jobs at our home. The office…read moremanager J'eerie, owner Ti, and plumber Jack each have provided excellent customer service in each of our interactions. Jack's plumbing workmanship quality has been top-notch. We also appreciate Jack's thorough and patient explanations and his professional demeanor. Thank you to Jack and all the Sutherland Team!

Brenden was awesome! He came out early in the morning and was very helpful and friendly. After…read morelooking at my unit and listening to my explanation, he determined that my water heater would most likely need to be replaced. He also listened to my warranty situation with my particular unit and price break down if I were to go with another plumber qualified for the warranty service. I appreciated that he was upfront with me about everything and never tried to push me into replacing it through his company. He was very honest about what their price would be compared to going through my warranty and what if he would do if he were in my situation. I am extremely grateful for the honest work that this company does.

This company is going to break your bank. I hired them in August 2025 for air conditioner service…read more The technician said my unit was leaking Freon and too dirty to clean. He said ge would not service it because it will only make it a couple of weeks. They charged me $89 anyways. I called and got a refund since they refused to service it. Nice that they refunded money for service they never performed. They gave me an estimate of over 10k to replace it. I called clean air act. They serviced it up and said it's still has a lot of life left. Now 2026 Chris is texting me wanting to service it on a special of $49. Why? So they can refuse to service it again? They only want to replace units not service them. Here is a picture how they left it last summer. Refused to clean it too. It is still running strong.

Needed new water heater, got quotes from Fusion and Home Depot. HD was 20% less BUT only quoted…read morethe water heater and the install with the caveat that any addition items or work would be added on. I've worked with HD before, and have had no issue, so I think they are fine I have no beef with them. Fusion gave a detailed quote of all items to be replaced and the model of water heater. The quote included new water hoses (stainless steel) , new gas hose, new earthquake straps, the addition of an expansion tank (which I think is now required for code). Everything that the job needed was on the quote. Baring unforeseen issues (which happen) I knew exactly what the cost was going to be. Some of the items may have not absolutely needed replacement, but you don't want a $30 hose to ruin a $800 water heater (which is what happened to my last water heater and why we are here today). The solution provided was complete. HD may have had a less expensive quote, but it would have gone up, so I think in the end HD was not really a better price. Given the good reviews online and detailed quote at what I felt was a fair price, the job went to fusion. From inquiry to initial response was very quick, a couple of hours maybe. All communication was timely. Install date was set for three days after my inquiry. The day of the install they were a little late, but I got a text communicating that and an arrival time. I appreciated that very much. When they showed John introduced himself, very polite, nice guy. Then they went to work. They completed the job in a few hours. They left the work area clean and removed the old water heater. The install was beautiful, I know it's a water heater, but damn it was a clean install. Fusion gets five stars. There is no aspect of this job that I can suggest a need for improvement. Price: Five Stars, since the price was close to HD, I feel that I paid a fair price Communication: Five Stars, responsive and let me know they were running late Install: five stars, you can just tell that they paid attention to detail and did a clean job. I feel that I didn't pay a premium for that attention to detail. Attitude: five stars, John's a really nice guy Thank you Fusion, I really appreciate the quality of the job you did.

John is extremely knowledgeable, communicative, and willing to research the unknowns on a project.read more

I had a very good experience with ProDrain. Journeyman plumber Chris Benson diagnosed and fixed…read moresome long term issues that no one else had been able to identify. Chris was knowledgeable, patient and kind. He took the time to explain everything clearly. I also worked with rooter technician Joshua Valdez who removed all the existing clogs in my drainage pipes. He did an excellent job while being respectful of my home. I appreciate the care and attention both Chris and Joshua provided and would gladly recommend ProDrain.

From the moment I called, pure professionalism. I sopke with Cody, He gave me the rates which were…read morevery reasonable. I did request hydro-jetting a drain as it was a stubborn outdoor clog leaving water pooling around my foundation and something that was needed with a past drain. I was given an appointment for the following day with a 2 hr window. Austen Paul, the technician arrived right on time. He was very pleasant and professional. Went very conservative with a snake before the hydro-jet and voila- unclogged the area. Cleaned up the area and left. What I allocated for this job left me with some major money left in my pocket. Because of this experience, I've made Pro Drain and Rooter service one of my favorites on my cell contacts to be used for my future plumbing and drain needs. Thank you

I called Sean with Imagine Plumbing for help with a slow-draining shower pan…read more He was very courteous and informative on the phone, and after asking a few questions, he explained the situation thoroughly. He also let me know he might not have the proper equipment to handle the repair and promptly gave me a referral. This kind of honesty is rare and truly appreciated. I will definatly call on Sean again when we have any plumbing issues

Sean and this company was awesome! There was an opening in his schedule and he came right out to…read moreassess our bathroom clog. We had put up with it for some time. We had a pedestal sink and I've also put up with that for ten years. He would have had to take it apart to fix the clog and it cost about the same price to just get a new vanity. So we did that and Sean came back the next day and's fixed our clog, which was pretty extensive. Yikes. Recommended better products to use for drains and catch hair etc... he was very professional and nice, and patient. Very reasonable prices in my opinion. He also is a cat lover like we are. We would definitely use him again!

Jorge is the absolute best. After my hot water heater surprised me by leaking all over, Jorge…read morestayed on a call to walk me through ensuring everything was turned off and drained out correctly. Only then did he turn to talking next steps for replacement. He walked me through all options, replacement considerations, and even potential options for competitors he trusted just in case his next available window (less than 24 hours later) was not soon enough for me. He proceeded to step away from a personal engagement to replace my water heater even sooner than expected. He was customer focused first from the first hello and did an outstanding job on my install. The new water heater is 10x better than pre-repair delivering hot water to the farthest reaches of the house so much faster than before. He was so caring and was priced to beat everyone else. No need to look further. Jorge is your plumber now.

The number thing you want when calling a plumber out to your home is trust. Trust they will do a…read moregood job, trust they will be honest with you, and trust they will charge you a right price. Jorge is someone you can trust. I actually did not even have him come out. I sent him pictures of my plumbing situation and he walked me through how to fix my plumbing problem over the phone. I am not a handy person at all and he was clear enough to get me to fix my issue. I was able to get the issue solved that day for only a $20 Home Depot run instead of having him come out and charging me. I now have a plumber I can trust moving forward.

Every part of our experience with All Pro was just great ... their receptionist was clear,…read morecommunicative and warm, and the plumber Kaleo was definitely a master of his craft, and he went to the trouble of explaining what needed to be done in great detail. Their estimate for the work done was far more reasonable than the other plumber who came by. Kaleo made sure to take care of both the initial blockage we called about AND some other problems waiting to happen with our kitchen sink (that he addressed and repaired as part of his work under the initial estimate). In short, if you want a master plumber at your disposal, true value and a great experience, All Pro is the way to go!

What a great company! I had a drain line leaking in my crawl space and called All Pro Plumbing for…read morean estimate. The receptionist was very personable and knowledgeable about my issue. It took maybe five minutes to get an estimate scheduled. The cost was lower than I had expected and I use to be a contractor so know prices! The plumbers that showed up were very friendly and diagnosed the problem in 10 minutes. I highly recommend All Pro plumbing for all of your plumbing needs! I'm very satisfied! A+++

Great experience with John. We were able to schedule him to come out the next morning to replace…read moreour outdoor faucet, and he arrived right on time. Our home is over 30 years old, and John was clearly experienced -- he explained what could potentially be behind the wall and what needed to be done. We had originally planned on a ball valve faucet, but John explained that it wouldn't hold up well in freezing weather and wouldn't be up to code if we ever decide to sell the house. He suggested a better alternative and had the part on hand, so there was no delay. I learned a lot from John throughout the process. His communication was great, and his pricing was very competitive. Highly recommend!

Fast response, then completed high quality work at a very fair price. Replaced an outer water…read morefaucet. Would definitely contact again when we have other plumbing needs.

Update after 2 years: all work great. No gas leaks…read more I need to add more characters for the review to be updated

I highly recommend Kaine for anything related to natural gas pipes. I hired him a few years ago…read morefor a minor gas leak in my garage - he carefully fixed it so that it stopped leaking. I hired him later to cap a gas line in my kitchen, and after a few weeks I have no complaints.

CT Drains was recommended by another plumbing company. They were quick to respond and scheduled at…read morea convenient time. The drain was cleared, but there was a valve that needed be reset.

Honest company! We would call them again without hesitation. The owner, Chris, came out same day…read moreand helped us!