My neighbor recommended this family-run auto shop, and we've been bringing all our cars here. We're satisfied with their honest service and quick turnaround. Anna's efficiency and excellent communication stand out. read more

I left feeling very disappointed with the service I received. I brought my car in for its 100,000-mile preventative maintenance because I trust your technicians to recommend what my vehicle needs to remain safe and reliable. I followed the recommendations that were made, believing the necessary services were being performed. Unfortunately, after the service was completed, my car began shaking and wobbling significantly--something it was not doing before. I was then told that I would need to pay an additional charge for a wheel balance. At no point before the work was done was I informed that rotating the tires without balancing them could leave my vehicle driving worse than when I brought it in. Had that been explained, I would have made an informed decision at the time. Instead, I left with a vehicle that now drives poorly and an unexpected additional expense just to restore it to the condition it was in before the service. I understand that wheel balancing may be a separate service, but I believe clear communication is part of providing quality customer care. Preventative maintenance should not result in a customer leaving with a vehicle that performs worse unless they were clearly advised of the potential consequences beforehand. I'm not asking to be reimbursed for the maintenance or repairs that were completed. I'm simply asking that the wheel balance be performed as a courtesy to resolve an issue that arose immediately following the service. I've trusted your business for years, which is why this experience has been so disappointing. I hope you'll consider making this right and restoring my confidence in the level of service I've come to expect. read more

They denied me a restroom break, and I was able to use the restroom here before they treated me very disrespectfully, especially that tall guy with the scrape on his elbows. He did not care and it was an emergency. I'm not a dirty person. I understand it says no public restrooms, but I was allowed to use the restroom before on two separate occasions. I just really don't appreciate it. There is nowhere to use the restroom around here and they have no care for their customers or anybody for that matter. I do not recommend this place and they are a horrible automotive shop. I do not recommend. Then they reply trying to say they respect people they don't and then saying it's a policy I used the restroom 3 times prior now it's a policy and it's been there and they been let me use the bathroom come on now read more

Fort Sutter Automotive - The shop I DO NOT RECOMMEND GOING TO !!! - Auto Repair Near Me - Sacramento, California

We dropped our car off this morning at 8am. They are easy to find. They are at the corner of Q and 19th. Across from the dog park and down the street from Safeway. I drove our 2nd car and was able to park on the street as he dropped off our 1st car. The drop off was smooth. Before they do any extra service they always call for approval and spend the time explaining what is wrong and what is needed. This time the check engine light was due to a sensor malfunctions. They don't charge to run their diagnostic machine. They explained what the sensor senses and what you need it. We had it replaced for a very reasonable amount. We've been taking our cars here for years. They are very reasonably priced and honest. They go above and beyond if they can. One Saturday we stopped by and they were closed, but someone was still working inside. Our car kept dying and we didn't know why. They checked our battery and installed a new one. Our car was finally running smoothly again. read more

I have been going to Nick for at least 10 years now, with first taking my Infiniti G35 and then now my Lexus GX 460. From the day I bought my Lexus GX 460 and had inspected by Nick prior to purchasing as it was used through CarMax he has always been honest and very trustworthy. He is fair with his pricing and will only tell you the absolute necessary repairs that you need to do to keep your car running smoothly. I recently had taken my Lexus to the dealership to have the 100 point inspection and they quoted me several thousand dollars for a repair that when I took it back to Nick he just cleaned off the engine and told me that it wasn't even the repair that Lexus had recommended. He saved me a ton of money!! read more

I took my Acura in to Nick to get a quote on front shocks because another shop told me I needed to replace both front and rear shocks. I had that The Auto Experts on Folsom Blvd. replace the rear shocks on June 3, along with some routine maintenance. Nick and Anna were so helpful and honest. Not only did they tell me I don't need front shocks yet, they also informed me that the rear shocks had not been replaced and that there was no way to be sure the other repairs I paid for had been completed. They explained clearly that my manual says not to adjust the valves unless they are making noise. Mine were not. Because of their help and advice, I was able to push to get a refund from The Auto Experts. Needless to say, I will be taking my car to Fort Sutter Automotive from now on. It's nice to know there are honest people that will not try to perform unnecessary repairs or charge me for repairs/parts that were not completed. I would have never known if I didn't take my car in for a quote. read more

Our family has relied on Nick and Anna and their son to take care of our cars for years. Recently our daughter was told by another shop that she needed a $1600 water pump replacement because the overheating light in her car was coming on sporadically. Nick took the time to correctly diagnose the problem, which was a cracked wire to the sensor. There was nothing wrong with the water pump. This saved a lot of money and actually fixed the problem, unlike the costly water pump replacement recommended by the other shop. Just one example of the integrity and hard work of this excellent small family-run shop. I am a customer for life! read more

Nick and Anna are the best, they always take the best care of my car and do it for a great price. Just recently I had another auto shop try to charge me $7k (tried to charge me for a part that was not needed). The team at Fort Sutter was able to fix my issue parts and labor included for $2.4k. I mean you really can't beat their level of service! read more

Great value and quick work. I'm a complete beginner when it comes to small repairs on my car, I just watch YouTube for instructions to see if it seems doable. I spent hours replacing my own headlight bulbs. I successfully replaced the driver's side bulb, but had to throw in the towel on the passenger side, which was a bit more difficult and required more things to be moved. Around 2pm I called and asked for an estimate. The labor was quite literally 1/5 the price of the place I called first. I asked if they could fit me in today, and they told me since it was a small job and I could be there in 5min, they found someone willing to stay and fix it before leaving. Since I was invested (I'd spent all day on it), I asked if I could watch. The mechanic was super supportive of me trying to understand my car. What I learned was that (1) the mechanic was knowledgeable and did the work with enthusiasm, and (2) I will not be skilled enough to replace the passenger-side bulb myself any time soon. Great experience, and I would go again for small jobs; I know they will not rip me off for something simple (or rather, simple to them!). read more

Nick and Anna do an amazing job down here. I'm made the mistake of going to the dealership before coming to Nick . I took my Acura down to Nick and let's just say the price was right and the work is amazing . Nick has my business till I stop driving cars . Thank you Nick and Anna . Also include Issac in all of this . He is also really helpful and knowledgeable read more

You can't beat the service and trust you get from Fort Sutter Automotive. I recommend Fort Sutter Auto to all my friends and family. The whole crew is knowledgeable and will take care of your mechanical needs no matter how big or small the repair job is. It's hard to find a trustworthy mechanic but I guarantee you won't feel that way dealing with Nick and the crew. read more

A great family-run business that deals honestly with its customers and doesn't push unnecessary work. They respond timely and clearly explain any work performed. read more

I have been bringing my cars to Fort Sutter Automotive for many, many years and I am very happy with the service that Nick, Anna and Isaac provide me and my family. It is not just the service but the confidence in knowing that any repair they do will be done right. Speaking of service, just last week during this epic heatwave my wife's car broke down. Anna made room for us so that we could get it towed in and repaired and back on the road again. We are long time loyal customers and highly recommend Fort Sutter Automotive for any and all of your automobile needs read more

Nick and his team are the best. For one, when they give an estimate, they always meet or beat it. If they find the job is more complicated than they first thought, they call and make sure they can proceed. Once they fix something, it stays fixed. Also great for used car inspections before buying. They don't give me the run around and are always friendly. They do great work. read more

My daughter's car had the check engine light on. Fort Sutter Automotive reached out to me within an hour of dropping off the vehicle, explained what needed to be done, and fixed the car the same day. I will definitely be referring friends and family to them! read more

Nick and team are professionals and prices are accurate. Never go anywhere else. Keep referring. Thanks Nick and Anna R.Parisi read more

The truck we use to run our parts broke down at one of our vendors, we have been friends/business partners with them for over 20 years they gave us the thumbs up for leaving our truck here. We have a repair shop we normally use but since it was Friday afternoon it was easier to leave it with them after being told they were a trusted shop. Since then we were told by two different people in the industry, this charge was outside of the normal book charge (book charge is 2 hours) so I am sharing. If you are reading this you can make your own determination if this was fair or not or if you want to do business with them or not. We own a small business also so we understand the cost to do business, we also understand the cost to lose business. The reported issue, truck stalled out and shakes when starting - Service Notes - Performed compression test to verify if there is an internal engine issue COST $507.50 + 17.76 for credit card total of $525.26. The recommendation was to change the engine quote $10,000.00 - (Full disclaimer truck has over 200,000 miles on it). You decide if this was a fair cost for a compression test and repair quote. I won't write in here how we feel about it, but we had the truck towed to our normal shop for the repair. read more

I bring my fleet vehicles here on the regular for everything from nails in my tires, oil changes, air conditioning problems and more. Every time the experience is hassle free and very easy I never get the upsale like other shops that I have used in the past try. The price is fair and the work is very good. To date I have not had issues with any of the repairs on my fleet vehicles. read more

Fort Sutter is the only place I have taken my cars for many years. Nick, the owner, is an amazing mechanic, smart, thorough, great diagnostician, and does excellent repairs for a very fair price. His staff are great too. His wife Anna manages the office and she gets you scheduled right away and keeps in contact with you regarding repairs. She knows ALOT about cars. I recently took my daughter's car to them after a shop in Reno gave up trying to diagnose it, and Nick diagnosed it immediately, fixed the problem (electrical) and Anna got the warranty company to cover it. You won't find a more honest, smart, hard working and skilled group of professionals to fix your car, fix it right, fix it fast, and charge you a fair price. I highly recommend them! read more

I love nick and his family. Very honest and trustworthy. They always do their best to accommodate me especially when I have my daughter and on a time line. I never question their quote. Highly recommend. read more

My favorite place to take in my vehicle. They're always super accommodating. They give me lots of options and always explain things to me. They're never pushy and always sweet. Highly recommended! read more

Since finding Nick this is the only place I trust with my car. He does exceptional work in a timely manner, and his wife Anna is great with communication. They even check on you after a few days of picking up your car. Definitely recommend taking your vehicle here! Thanks to Nick, Anna, and their team for everything! read more

If you're looking for an honest mechanic that stands by their work and gets the job done, this is the place to go to! This place has a family business feel to it and they know what they're doing at a reasonable price! I'll definitely be coming back for any car repair needs in the future. read more

My husband and I have taken our cars to Fort Sutter for 11 years. Tom, the owner, is the most honest, nicest, and knowledgeable mechanic on the planet. I've been to many repairs shops and mechanics in my life, so I know a good one when I meet one. He always tells you the truth, the least expensive way to fix the problem, and when you can let a problem go for a while longer before getting it fixed. We both recommend Fort Sutter whenever the opportunity arises. We also give him Christmas fudge or whatever we're making during the holidays. Tom and his crew are Sacramento treasures. read more

My little 1994 Subaru Legacy with 212,000+ miles is thankful for Tom and Fort Sutter Automotive. Yep...he did it all for less. Long list of much needed repairs but my darling Sub is driving like a new girl. I had estimates at other places but Tom came in under the wire. And today when I had some issues with a little bit of a shake he got it out on the road, made a few adjustments, and she's back with me. There are other great auto shops in Midtown, but check out Fort Sutter and get roaring down the road. read more

I have several vehicles (like most Americans) and one of my favorites is a 1977 Chevy C-10 half-ton pickup that we inherited from my wife's father (the original owner). Although it only has 120 thousand miles on it, like all older vehicles it needs regular TLC just as much as newer cars to stay in top shape. When I recently noticed that the valve cover gaskets were leaking oil on the manifold, I started searching for a good, reliable shop that could do the work for me without paying through the nose, since I haven't been happy with the Land Park area garage I have taken my truck to in the past.. Fortunately, a quick scan of available shops near my work site (at the Capitol) revealed FORT SUTTER AUTOMOTIVE not far away at the corner of 19th & Q Streets, so I made an appointment to have it worked on there and dropped it off at 7AM a few days ago without any prior experience there. The owner, Trisam ('Tom') Singh, started off as a mechanic that began working for the original owner in 1974. Some years later, that owner passed away and Tom bought the business, which he now owns and operates with a staff of certified mechanics. As someone used to the usual 'grease monkey' glibness and casual nature of many smaller, non-dealer shops, I was both pleased and impressed with Tom on this first contact with him. He's extremely knowledgeable about motor vehicles, older models as well as more recent ones, and he is an extremely pleasant, affable, articulate and sincere individual as well. He told me his labor rate is $90/hour, which is not out of line with comparable businesses, and said the valve cover replacement would take two hours or so, due to the necessity of removing some of the engine components that block access to the valve covers. All well and good. A fedw hours later Tom called me at the office to inform me that the vehicle was ready and when I came by later to pick it up, I was well satisfied both with the work done and the proficiancy of Tom's services. An EGR valve was replaced during the process, due to the existing one being old and worn out, and the total cost was about $237 out the door. There are no leaks now and I am well satified with FORT SUTTER AUTOMOTIVE. They even polished the valve covers of my old beast after completing the repairs...certainly a sign of special care and attention to detail by my reckoning! In my opinion (and based on my experience there), Tom is the right man to take any vehicle to, given his low-key but obviously sincere and honest nature. FORT SUTTER AUTOMOTIVE appears to be that great little 'local shop' that all of us need for automotive repairs now and then and I am quite pleased that I found it. I think you will be, also. read more

Amazing!!!!!!!! Amazing!!!!!! Amazing!!!!!!!! Amazing Customers Service!!!!! I through I knew what Amazing Customer Service was in till I found Fort Sutter Automotive. What Amazing mechanics they have!!!! The office person is totally off the hook as nice As one can be!!!!!! Hello!!!!! I Will never ever, ever take my car to any other Place beside Fort Sutter Automotive for my car Repairs!!!!!!! Thank you!!!!!!!! Thank You!!!!!!! Thank YoU!!!!!!!! Have an Amazing Powerful Safe Week!!!!!!! Take sometime and do something You Enjoy!!!!!!!! Roy Wassner read more

The folks at Fort Sutter, Nick & Anna, take great care of my older but still running well 2007 Prius. They are fair, professional and friendly. I was recently in a jam after my vehicle was vandalized. Fort Sutter worked with my insurance and me to get my Prius running again. The repair work was done quickly and is high quality. The insurance company saw that and worked with them quickly to fix the damage. I look forward with continuing to do business with Fort Sutter Automotive and can highly recommend them for servicing and repairing your ride too! read more

This is my go to place for automotive repairs. They are reasonably priced and honest. I recommend them to all my friends and family.

Took my car here when Tom owned. Now New owners.

Awesome service and work done on my vehicles. I will be coming back for years to come.

I have been to other mechanics in the the area and these guys are stand out the best so far. They were very helpful, timely, and straightforward. I would be suspicious of other local mechanics with heaps of positive reviews on yelp that are very generic and consider taking your car here. The final cost was spot on the estimate and they knew exactly how long it would take. I have been considering doing some more work on the car and Nick was super helpful with input how to go about it. I will definitely be back. UPDATE: The next day Fort Sutter called me the next day for a partial refund due to clerical error which again I think demonstrates the integrity with which they run their business. Much appreciated. read more

I had great service from Fort Sutter. They were quick and kept me informed. Nick told me what needed to be done to repair my car and gave suggestions based on potential issues he noticed (apparently, original spark plugs in a 13-year-old car isn't a good thing). I will definitely go back again the next time my car needs repair. read more

These guys rock! The most important thing about a mechanic is integrity. Im somewhat familiar with mechanical needs and I've never had any doubts about what they are telling me regarding their suggestions are nor the estimates. The work is timely and effective. I highly recommend! read more

I'm driving up to Seattle in a few days and wanted to get the fluids and tires checked. My stepfather suggested that I stop by Fort Sutter Automotive. They were quick, friendly and honest. I would highly recommend them. read more

They always do a great job with my car - fast. Good communication throughout the repair process. I've never had the slightest bit of trouble with their work and will continue to bring my vehicles to them. read more

Everyone wants a auto mechanic who offers fair rates, great customer service, explains issues carefully, exceedingly honest, and treats my vehicle like we are co-owners. I found precisely that at Fort Sutter Automotive. Nick and his team have extensive expertise and yet will refer a vehicle to a dealer or specialist if it is in the best interest of getting the car or truck (I bring both to Fort Sutter) back on the road quickly and cost-effectively. You'll love Fort Sutter. And Nick's wife, Anna, who runs the front office, will treat you like family. read more

I stopped by here as I took my car to another mechanic and was not happy with my quote ($710). I stopped by Fort and spoke to Nick (the owner) for a quote for the same job without telling him my original quote including parts and his quote was $450. He informed me how much each part was and how much labor should be and that it was a routine job. The labor cost at both places where the same (around $90 to $100 an hour). I will take my car here from now on, as it is hard to find a good mechanic. I would highly recommend. Daniel and Kristina read more

Fort Sutter Automotive is awesome! They are honest and have great customer service. They always go above and beyond and the new owner Nick, I believe, always takes the time to explain everything to me in detail, which is great, since I don't know anything about cars. I feel confident in knowing I am never getting ripped off. For example, today I took my car there with a blown fuse, they quickly fixed it and when I drove away to test it out I realized my fuse was still blown, so I took it back only to realize it was ME who blew it again. I had a cheap faulty phone charger that kept breaking my cigarette lighter and causing the fuse to blow so when I tested it out I blew the fuse.... again. So basically they had to replace my fuse TWICE and they only charged me once. Its just the little things like that, that show what a great business they are! Thanks Fort Sutter! read more

Be warned and be careful. Went to the shop to have knock sensors installed on my 2001 Toyota Camry. Promised that my vehicle would be ready the same day...Lie...I was told that they put in the "wrong brand" and would be ordering the Factory OEM part. I spoke to the original owners of the Toyota and they did not want to have the work done since they were taking the car back. I called the shop to stop them from completing the work the next day, got no answer. Tried back later that afternoon and spoke with the owner, Nick Chacon. I told him not to complete the work on the car and he said what about the work that was already completed. I said I know and I am sorry but please since you put the wrong brand in there, easy fix so then he said to call in the morning after he spoke to his wife. So I figured that I would have to pay at least the labor portion of it but I called back this morning and WHOA.....they totally did not respect my wishes of not doing the work. They did the work against my wishes and his wife Anna, got all snotty and said she wasn't going to keep arguing with me, to which I said I am just trying to understand why you would do the work after I expressly said not too. So she said he put in all that time and labor at the exclusion of other cars in the shop. Well if he cannot handle my car and all his other work he should of not undertaken it. They are basically going to charge me $751.00 for work I asked them not to perform when I spoke to Nick. Then Anna touted how honest they both are and how they run a reputable business. Really...seems like they have very deceptive business practices. Shoddy, unprofessional, money grubbing. Beware, beware, beware, beware. Then went to pick up my vehicle on Friday, understandably not happy but I still maintained my composure, Anna was sitting behind the desk but when I announced the car I was there to pick up, she went and got Nick to finish the transaction. He came in and I paid the invoice, because I am sure he would of tried to put a lien against my vehicle or not released it. On the invoice I began to write that I had initially authorized the work, and thought because he claimed he put in "the wrong brand" that he easily could have put back in the old parts so he said the parts were actually defective. Ok, first they were the "wrong brand" now they are "defective". Why does his story seem to change, simple because he is lying and trying to cover his tracks. Then he said if you are going to write anything on there, we can scrap the whole deal and handle it another way. Not sure what that means seeing that I already paid the bill. So then he was like "I didn't ask you to bring your car to my shop". Really, that is how a professional in customer service deals with the public and one of his patrons. Have I mentioned UNPROFESSIONAL. Maybe that Chapter was skipped in Business 101. Any reputable professional would have tried to reach some kind of agreeable settlement, not been dismissive and rude . Especially when you receive great service you are likely to tell 1 to 2 people, when you receive poor service you're likely to tell 10-20 people. In today's economy it's crucial to have a great reputation to build that repeat business. Maybe once it was great under the old manager Tom (who I never met) but unfortunately it's gone downhill and that's unfortunate. Never ever ever ever again in life will I ever frequent this establishment and I will tell everyone I know to avoid it as well!!! read more