They had a great deal for two pair of glasses , and I came in for that. I decided to go with a tint…read morethis time , and it came out very nicely. The service here is really good and the exam went very quickly and they were concerned about my eye health and offered other services. I've been here a couple times for eyewear and keep coming back.

Just as good as the big brands…read more However, their deals is not as good as Visionworks. However, real service, real quality, this ain't your eye doctor that cuts on quality costs. They got really good options in there.

Dr. Klein at Metropolitan Eye Center is very thorough. He has been a MD there for 30 years. He did…read moremy husband's eye surgery and it was a very successful procedure. He had Lasik surgery. Dr. Klein no longer does surgery. I just saw him today for a yearly eye exam and all good news.

Been going here my whole life and everyone was always nice and helpful. Got LASIK here and it was…read morequick and painless and out the door 10/10 would recommend

I've been a loyal Fraser Optical customer for years, always choosing their top-quality lenses and…read moretaking great care of my glasses. Unfortunately, this has been one of the most disappointing experiences I've ever had with any business. Within one year, my lenses have cracked three separate times -- always in the same spot and always within 1-2 months of getting them replaced. I have never dropped or damaged my glasses. This has never happened to me before, and I usually keep my lenses for 3-4 years without issues. When I went back to the store to address the problem, the manager was extremely rude, dismissive, and unprofessional. Instead of helping me understand why this keeps happening or offering a real solution (like checking or replacing the frame), he told me there was nothing more they could do and that after this remake, I'd be "on my own." When I said I might dispute the transaction since I wasn't getting the service I paid for, he told me to leave the store and sarcastically said, "good luck with the dispute." It was humiliating to be treated that way, especially in front of my wife and kids. I paid over $600 for what I thought would be quality lenses and customer service -- and instead, I left feeling disrespected and disappointed. I've always supported local businesses, but I cannot recommend Fraser Optical after this experience. Quality products mean nothing if the management doesn't stand behind them or treat customers with basic respect.

I have been going there ever since I had to start wearing glasses. The ladies and front desk staff…read moreare very kind to me. The two times I had to interact with Adam it seemed like I was a bother to him he was a little disagreeable when talking to me, angry almost. I drive out my way to go there because I liked them. I think I was over charged. I am not happy about my serve. Instead of him looking to see what I was charge for he kept questioning me very argumentative.

I would like to first start off by saying that myself and my fiance were never able to have his…read moreappointment, so I cannot speak to the doctor's talents, the atmosphere of the back rooms, or the helpfulness of employees while trying to pick out glasses. I'm giving our experience here 2 stars, because my fiance is in a wheelchair and was completely unable to get into the building for his scheduled appointment. He is in a very heavy power wheelchair, and the step to enter the building was about 6 inches high. When I entered, I asked the employee at the desk if there was another entrance and there was not. This was infuriating because when I called to schedule the appointment, I specifically asked if they would be able to accommodate him in their building, stating he could not leave his chair to sit in the usual patient seats, etc. They told me they could accommodate. When I heard they didn't have another point of entry, I looked to my fiance and he immediately said "let's go home." One of the employees working followed us and asked if we could lift his chair inside, saying "they've done it before", but I'm sure it was with a person in a very lightweight wheelchair, not one that is over 400 lbs on its own, and with a user that has hardly any trunk control. The same employee chased us down outside and said she spoke to the doctor, they felt horribly about the situation, and would be willing to come to the house, but we will not be returning. My fiance said it perfectly, "how do you not know if you are wheelchair accessible or not?" and this is the sad truth that we face a lot. It is disheartening being told on the phone that you can be accommodated, and then have so many factors forgotten about. We are just lucky we own our own accessible vehicle and didn't have to rely on a car service, and that my fiance is not a bitter person, or else this experience would have been so much worse. So much planning already goes into our outings, and we had to cancel another plan to be there. My fiance hasn't made vision care a priority in a very long time, and to have this be the way we started off, wasn't the best. I will still give the business 2 stars because of the doctor's willingness to come to the house, the employee expressing her apologies and trying to accommodate, and the building inside providing a nice atmosphere. Thank you for trying, but please do better. I know the building is old, but maybe this will serve as a learning lesson to work on coming up with a solution going forward.

My sister and I came to a pinch with our vision insurance and Bayne was able to work us in…read moreefficiently , get us seen & get everything billed out in a timely fashion! The doctor here also saved me when I had an eye injury in the middle of working one time......, he saw me during his lunch break & got me back up and going so I could finish my day at my job! & I was a walk in!! Highly recommend this place!!

Great service! I saw doctor Newberry and she was the sweetest. She took her time during the eye…read moreexam and explained everything she was doing. It didn't feel rush. They have a good selection of glasses, but it does take about 2 weeks to come in. The location is very convenient, right downtown royal oak next to the parking structure

Hannah is amazing! When i first came in to pick out a pair she was in training and was also patient…read morewhile i was indecisive. When I can back a few weeks later to pick them up she was thriving and running the show. It feels personable when i'm there. The glasses options seems to be mainly high end when sometimes i just want a cheap frame. There were less desirable options at that price point where i have had that option at other places.But again still great staff and service.

Update: House of optical reached out right away and offered for me to see another doctor. I was…read moreable to see Dr. Langton and he was incredibly patient and helpful in resolving all my concerns. I would definitely return to see Dr. Langton. I also want to shout out the front desk staff. They have been super nice and helpful. Original: Office staff were very friendly and helpful. I saw Dr. Robert Feldman. Although I felt he did a good job with the exam, the entire second half of my appointment felt extremely rushed. I specifically came here because I have had issues with my glasses prescription. When I asked if we could discuss my glasses, after he said we were done, he seemed very annoyed. He did take a look however, but his annoyance continued and he made me feel very rushed and unwelcome to ask questions. This is extremely upsetting considering I looked at many reviews and had this place recommended based on a community Facebook page. I am leaving with questions and concerns that were not addressed and will now need to come back because he already was gone immediately after my appointment ended.

Been a customer for over 25 years, but suddenly their service and attitude have gone down the…read moretoilet. Went in yesterday to pick up two new pairs of glasses that I was told were ready. When I arrived, they were quite busy and I wound up waiting for approximately twenty minutes to be seen. I completely understand the wait as I came there during one of their busiest times. Once it became my turn i was greeted by a woman with unnaturally dyed red hair, and I could tell, had an already karen like attitude. She sat me down and I tried on my glasses. The first pair, we're my riding glasses. Everything was fine. I could see good. The bifocals were lined up perfectly. The second pair are my daily glasses that I wear all the time. The distance vision portion was perfectly fine, but I couldn't see a thing out of the bifocals. The woman immediately became a bit frustrated and said that all the measurements were what they were supposed to be. And she didn't understand the problem. I told her regardless, I can't see out of the glasses in their current state. Could you please check the measurements? Make sure they're right. We have to send these back. She took the glasses and went into the back room for another 10 minutes came back out and told me to try them again. I put them on and still the same issue. The bifocal portion was way too low on the lens for me to properly see out of I took them off, placed them on the table. And said, very quietly and very calmly, no I still can't see a damn thing. She then immediately began to chastise me and dress me down in front of everybody in the store about my language, and that I am never to use profanity around them and the children that were in there, there was one child. If you can call him that in the store and he was about seventeen years old. And I think he's heard worse things than somebody whisper the word damn. I am a 59-year-old man. I have never been chastised and dressed down by anybody in public that way, that was the most embarrassing thing. I think I have ever experienced. And because of this house of optical is losing a twenty five plus year customer, his wife and his children as well. The only decent thing about that place that I can tell at this time is Priscilla. She was extremely helpful, extremely polite. She took over everything from this vile woman and come to find out, figured out that my eyes were not measured properly by the technician who initially took the measurements, and that the glasses were wrong and needed to be remade. Priscilla deserves a raise. The red headed. Karen deserves a pink slip.

Came in for an appointment and had to reschedule . They failed to give me a statement for a…read moreprevious balance and would not see me that day. Very unprofessional staff and Jamie did not make my day much easier. I called to speak to the office manage they said she was in a meeting and she would call me back but a week later I still haven't heard a word .Used to see Dr. Claveena before he retired. He would not be happy to hear this time to move on

I visited Clavenna for a routine eye exam. The staff was super friendly during check in and pre…read moreexam questions. Dr. Bianca Bilek is super nice and very thorough. She explained everything she was doing and answered all of my questions. The appointment was on time and comprehensive. I will continue to use Clavenna for all my eye care needs.

Had an issue come up recently; called the Troy office (my usual office) in the morning and they…read moreoffered me an appt. two days out, unless I could drive to Birmingham, and they could squeeze me in that very day. So, I took the Birmingham office appt., and am so glad I did! I had an appt. w Dr. Ceritano, O.D., and she was fantastic, she is a very kind and calm presence, made sure to explain everything she was doing, what to do at home w my medicine, and follow-up info (if needed). Not only was she fantastic, but so was the nurse who I met with first for measurements and drops, and the front office staff! This place ran like a well oiled machine! I was in and out in under 30mins, and my issue has since resolved. Thanks all!

This is my fourth and final year as a patient here. While the doctors are friendly and kind, the…read moreadministrative side of things is a disaster. I only need to visit once a year, but each time, they are significantly late. Last year, I waited 50 minutes past my appointment time, and today, I waited another 45 minutes after the scheduled time. Please, everyone, we all have work to do! This show a clear lack of respect for patients. Horrible experience. I'm done with this place.