I wish I had seen Mary Ann's review before I subjected my dog and pocket book to the the mugging Four Pretty Paws did on us. First off, their pricing is NOT clearly marked because they or the groomer just started making up things to charge for once they got to us. I knew that my dog cut would be $105 (It was on the website). That was no problem. Except, they charged me $130 (I don't know why and couldn't ask because I was told that the office would be closed the following day) even though I told the groomer to leave him longer because he was having pictures taken this weekend. She didn't listen clearly because my dog is NOT getting photographed this weekend because he got shaved the heck down. I had to cancel the photos. Did I also mention that she nicked my dog too. That would have been fine. I get that those things happen, especially when you are working with a moving target like a traumatized dog. She sent me a picture of the nick, but she didn't bother to let me know when my dog suddenly got mouthy. Bites, I take that serious folks. (My dog has never to my knowledge ever bitten anyone and no one has ever told me he has. He is a therapy dog at more than one place where that behavior would never be tolerated and he would be out on his ass if he did and yes, I am a helicopter Tiger mom to my dog.) I would of insisted she stop the grooming then and there, but she never picked up the phone or stuck her head out of the van to let me know. Instead she removed the muzzle he had on because he was barking big time. So when exactly did he attempt to bite you? When he had the muzzle on or when you removed it "because I just don't like using those things". That was a direct quote from the groomer. Oh and why didn't you alert me to the fact that this mayhem was going on? I was 12 feet away from you. I told the staff at the office when trying to set up the appointment that my dog has gotten stressed (shakes all over) when getting groomed in the past. I was told the groomer would bail out of the appointment if my dog would get scared. Know what didn't happen? Groomer, didn't bail out when she was suppose to.
They slipped in $75.00 of extra fees in at the last moment because it was 5pm and the office was already closed. The most ludicrous of these fees was for my dog pooping on the table ($10) while getting groomed. Correct me if I am wrong, but dogs by nature do that, right. Yet, it gets better. This is where the $25 aggressive dog fee comes in. The one where the groomer stated she did or didn't muzzle my dog and still got bit. Yeah, that one that I didn't know about until it was time to pay. Don't be taken advantage of like I was. Just avoid them. They got me for $217 for the grooming and tip. Yes, I tipped her because she had the tip already set up for 20%. Did she not think I would notice? I tipped her mainly to get her the hell out of my house. I was finally mad and just wanted the nightmare to end. So in conclusion, $105 Cut, $10 Spiffy Special Shampoo and a $35 Get Outta My House Not A Tip--$150.00 Total, but they charged me $217.00. SHADY pricing and wishy washy communication in explaining the price and then changing it at the 12th hour. Clear bait and switch folks. read more