Sellers Buick GMC fraudulently pulled my credit report without my authorization. On May 3, 2019, I applied for auto financing through Sellers Buick GMC. Before submitting my application, I spoke with the Finance Manager, Lisa, and very clearly explained that I did not want more than one hard pull against my credit; in other words, submit my application to only one lender. When I reviewed my credit report, there were two hard pulls -- one from GM Financial and one from Sellers Buick GMC. I wondered why Sellers would pull my credit report as the dealership is not a lender; so I called Lisa. According to her, "We pulled your report in order to give you a credit disclosure upon vehicle delivery." There are two concerns here: (1) she should have made me aware of that process when I explained that I wanted no more than one hard pull against my credit -- doing so would have allowed me to make a choice as a consumer, and (2) I had not decided to purchase a vehicle so there was no delivery involved. The problem became worse when I spoke with Lisa about having the credit pull removed; she ignored my concern telling me that it won't have a negative impact on my credit so it doesn't matter. In fairness, I contacted TransUnion which verified that Lisa was correct -- the second pull would have no impact on my credit score; however, what matters is my voice as a customer. Not only did Lisa blatantly disregard my choice/rights as a consumer, she didn't even care enough to acknowledge her mistake. Several days later, I received a follow up e-mail from my Salesperson, Amy, and later again from the Sales Manager, Phil, asking if I was still interested in purchasing the vehicle; I replied with my concerns about the credit pull. I never received a response. While Sales may not be the appropriate department to address my dispute, I was shocked that I did not receive a reply from either person -- at the least, good customer service would be to acknowledge receiving the e-mail and directing me to the appropriate person. Overall, I am left with the impression that Sellers Buick GMC has poor customer service and I learned to never apply for financing through that dealership. *** UPDATE MAY 28, 2019 *** Today I received a denial for vehicle financing from Sellers Buick GMC. First of all, I had already been approved through GM Financial based on my credit application that Sellers submitted with $6K down on a $17K vehicle. Secondly, my credit score is 757, my income is in a six-figure range, and I have flawless history in paying off an auto loan ... but Sellers denied my credit application for $11K. Really?! Seems a bit fishy to me. Sellers, why would my credit be approved and then later denied within the same month after writing a review about your poor customer service? read more

Just leased a 2025 Buick Enclave from Fox. This will be my third vehicle from them that I've purchased or leased in the last 4 years. (I drive a lot for work so I frequently have to buy new trucks due to mileage). These guys are top notch! Hancess Cooper and Mike Davis are as good as it gets in the car buying industry. They bring a sense of trust and willingness to find the vehicle that suits me best. Ontop of that, they have crazy awesome incentives. I was able to lease this Enclave based on employee pricing. That's several thousand off sticker price. I manage a sales team in home restoration. And we frequently discuss how to create the extra 1% experience to bring the customer the best overall buying experience. The team at Fox excels at this. From showing up to Hancess greeting me a "happy early birthday" at the front door (she remembered this all the way back from April of last year when I bought my most recent truck), to Mike Davis keeping my kids smiling by showing them magic tricks. They still can't figure out where the coins behind their ears are stored! When you choose Fox for your vehicles, you're not just choosing a dealership, you're choosing a family. Because that's exactly how they treat you. They even gave my kiddos a little fox stuffed animal that neither one has set down yet. (See picture). Thank you again to Hancess and Mike at Fox for being the absolute best at bringing great deals on great cars, with a family touch! read more

As far as I am concerned I will be pushing my family and friends to conduct their business at Sellers Buick in Farmington. Here's why... 1. they answer the phone. I called another dealership (Taylor Ford) inquiring about a certain vehicle and they kept me on HOLD. I called Sellers and spoke to "Scott K" (later identified as Scott Korody). He took care of me from the moment we spoke. 2. hassle free test drive. I walked around the vehicle, pressed every button, opened every door, checked fluids, drove the car 5 feet backward (just so I could check the pavement for fluid leaks) then drove the vehicle through the city and the highway for a total of 40 minutes. At no point did I feel any pressure to "hurry up and buy". 3. free food. At the conclusion of making my decision to purchase from Scott K., the nice man actually bought me lunch. I had no idea it was coming. I was actually planning on picking up something on the way home (to test the car in a drive-thru) but it was a very nice surprise. The grub was delicious btw. Best cornbeef I've had in years!! In conclusion, I had an excellent experience. I was there for about 3 hours and walked out with a clean 2009 Pontiac Torrent. Ofcourse, no used car is perfect. I discovered (during my long test drive previously mentioned) that the car needed a part to keep the hood up properly. Told Scott K. about it and yes, he had the part shipped to my house! #nocomplaints read more

This buying experience at Sellers was by far the best buying experience that I have ever had at any dealer. There were no surprises as I have experienced with numerous other dealers. Also no games about talking to management for best deal. Amy Gers the sales person was knowledgeable, professional, honest, helpful and communicated during all facets of the transaction. She provided all of the scenarios regarding finding the correct vehicle, even though I kept changing my mind, provided the best trade in and most of all found numerous rebates what became the deal breaker for me to trade in my Ford F150. When we did find a vehicle I wanted she traded for it, got it delivered on a timely basis and had the vehicle prepped and ready when she promised. She set with service to have a couple of items that I wanted and installed and got that finalized also. Another fact that impressed me was the team effort that Amy and the internet sales people provided. When I arrived early to pick up my vehicle Amy was delivering another vehicle but the other people in her group grabbed my papers got my process going, got my bed cover installed and then she took over and gave an overview of the vehicle and I was on my way with my new 2013 Sierra 1500. I have been buying cars for 44 years and this was the best experience I have ever had. read more

I would rather go to the dentist for a filling with no anesthesia than buy or lease a car, but we found ourselves in an unexpected need to replace a car. We weren't sure what we wanted, but began the task of visiting multiple dealerships. At EVERY one we were pressured by salespeople. We finally decided that we were interested in a GMC Acadia. I went online and found Sellers GMC online and found they had a terrific lease deal. I sent an inquiry and Austin Nutt responded almost immediately. As I was busy and work and could not reply, but my husband and I stopped by later that afternoon. Austin was friendly and helpful, he suggested that if we didn't need the third row seating, we might be interested in the GMC Terrain, as it was the same car, just two rows and would save us about $50 a month on payments. When we agreed on the car, he told us what the deposit would be, it was $1,000 more than was listed online. When we pointed that out to him,, he stated that the offer had been changed that day, but since I saw a lesser price, he would honor that!!! We reserved that car that day and picked it up Monday!! Love our new car and the friendly, efficient service!! We will recommend Sellers to our friends! read more

My wife and I bough a new 2019 GMC Sierra from Sellers and Mike Davis was our salesman. Mike is a true professional. He kept us up to date on a timely basis as to when our vehicle would be built and when it would arrive. Once the vehicle arrived, Mike had all of the paperwork ready to go. In addition, he was up on the latest rebates and extra discounts. We actually ended up spending about $2600 less than we expected thanks to Mike's research and efforts. Mike went the extra mile to insure our purchasing experience was a good one. If you are looking to purchase a new Buick of GMC, I highly recommend Mike Davis at Sellers. In selecting our extended warranty for the new Sierra. Judy Williams was very knowledge and professional. She helped us sift through the many extended warranty options available and she was able to explain very clearly the pros and cons of each, what was covered and what was not covered so there would be no surprises down the road. With Judy's expert assistance, we were able to pick the ideal extended warranty that fit our needs. I would highly recommend seeking Judy out if you are buying a vehicle from Sellers and considering an extended warranty. read more

When you visit this dealer, ask for Jim Borthwick in sales. When you settle on your car, have Judy Williams help you with financing.When you need service, ask for Reggie. I know I am telling everyone about the best people at Sellers, and I might have to wait in line now, but they are so worth it! I've had my Acadia 10 months--I'm not a car person, but this car is a joy to drive and be driven in! The crew at Sellers is the best to deal with. Jim has a relaxed and informative sales style: he knows his products, will answer your questions (or find the answer if he doesnt know it, which is rare) and makes shopping a great experience. I used to be a banker, and I appreciated the expertise that Judy Williams brought to her job--we worked with her to finance my vehicle. Reggie is simply the best in service. He helped me both time I took my vehicle in for an oil change--he is courteous, efficient, informative. Great staff, great dealership, great product. I'll be back. read more

I've been coming to this dealership for over 20 years and have had good and bad experiences. However, within my last 5 years of coming I've been fortunate enough to only deal with Walt Mitchell and he has been an absolute Gem. Mr. Mitchell has constantly gone out of his way and description of a dealer. He not only sold me a vehicle as a customer, but helped me get my credit back on track as a person. I've appreciated him so much through the years that Ive not only purchased several vehicles, I brought my youngest son in to get his first new vehicle. During this time I had the pleasure and honor of working with Mr. Mitchell again and Jeff Parker. Again, I was absolutely pleased with the outcome and so was my son. Thank you so much again for having these gentlemen work for you in your establishment. Their professionalism is unmatched. It's important to feel new even when your old and I feel like a new customer every time I come! Thanks Mr. Mitchell! read more

After shopping quite a few months for a used car, decided to go into Sellers. I had a particular set of requirements that has to be met and also fitting into the budget. Scott K assisted us with the process and gave us a very fair pricing. He showed us what had been done to the vehicle to ensure that there was nothing that I needed to worry about in the near term. He gave us enough information on the vehicle and ensure my wife about the vehicle, its safety and its reliability. He had the vehicle and the paperwork ready for me on time the next day and was very professional during the whole process. When I came in it was lunch time and he ended up buying me and my friend lunch. Thanks for that Scott. My Friend had a good positive experience and now he is about to work with Scott for his next vehicle. This is my first experience and I highly recommend Sellers and specifically Scott for your next purchase. read more

I just purchased a Buick Enclave and this was the best experience I have ever had purchasing a new vehicle. Pablo R. was the Product Specialist and Judy W. was the Finance Manager, they were fantastic! Never felt pressured into making a decision and everything was explained in the greatest detail related to the purchase. Specifically wish to state that Pablo always addressed my wife personally, making eye contact when speaking to her and responding to her questions. This was significant, since I was the individual purchasing the vehicle. Upon delivery, he spent as much time demonstrating the features to her as to me. We both appreciated his attention to detail. Judy was equally as fantastic, helping with an issue with the state SOS. She went above and beyond. I highly recommend FOX BUICK GMC and ladies, if you want to be seen as a valued customer, ask for Pablo R, he will assist you! read more

I had a great experience with Fox Buick GMC in Farmington Hills, MI. My Salesmen was Nathan Crystal. He was extremely professional, friendly and knowledgeable. Always responded timely to questions and/or concerns that I had. Received a fair price and provided a 50% discount with the addition of a Tonneau cover. The Truck was absolutely spotless and had a full tank of gas when I brought it home. Also replaced the front floor mats, which were missing when the Truck was turned in. Had only 9,600 miles. Received additional warranties and GMC Rewards because it was a "certified" used Truck. The closing with Lisa Mancini, F&I Manager was equally excellent. So glad I saw the Truck on social media and followed through so quickly. I fully loaded 2020 Denali with only 9,600 miles does not come around too often. Thanks Fox Buick GMC for taking such good care of me. read more

My last visit to Sellers was a perfect example of a proactive -- but not pushy -- service department. I knew I was a few thousand miles past a recommended oil change on my 2011 LaCrosse, but I hadn't read my OnStar report. Doug from Sellers did and emailed to let me know my oil rating was down to 19 percent. Oops. The next morning I rolled into the quick-change lane. The service writer noticed that I was also due for a tire rotation. As I waited, he came out to tell me there was a recall notice on an oil sensor, so that was taken care of. Then he came out with the tip of a screw that a mechanic found embedded in my right rear tire. Within an hour, Sellers had wrapped up the oil change I came in for, plus a recall correction, a tire rotation and a tire patch. Oh, and they washed my car. That's about as productive an hour as I can imagine at a car dealership. read more

Scott Korody was friendly, expedient, and to the point when we came in to test drive a 2016 GMC Terrain. We told him what we wanted to spend a month and than he quickly turned to his computer and went to work coming up with a plan that would fit our needs. I had just been in a car accident and he made the whole process painless which I truly was appreciative of. The other staff members were the same way. We brought our two grandsons (Who are 8 and 5) to pick up the Terrain that we are leasing. Our grandsons love cars and Mr. Joe let them explore and even took them to the snack bar to get a candy bar. That was so nice!! Many of the employees went out of their way to make sure that we were taken care of which shows that they value their customers. I would strongly recommend this dealership to anyone who is looking for a vehicle. read more

I had started my search for a new car online, but was procrastinating actually visiting a dealership. Well, my truck decided for me and died over the holiday weekend. I called Sellers to see if they were open and from the moment I walked in Bradley and Phil took great care of me. Brad made sure I got the car I wanted at the price I wanted. This is my first new car in 14 years and he walked me through the whole process, even letting me know which SOS could get me what I needed the fastest and making sure my old car got dropped off in the right place. Phil helped me when I took delivery and explained the dashboard to me as there is a vast difference between a 2001 and a 2015 vehicle. He also sat with me and directed me through the On Star set up. They are a great team and I couldn't be more pleased. read more

I picked up my truck today from Sellers in Farmington Hills after having collision damage repaired in the body shop, mechanical work done in service and the windshield replaced. I expect good quality work and service anytime I'm spending hard earned money and Sellers knocked it out of the park. In addition to doing a great job on everything I asked for they remembered the one small thing I'd mentioned that was outside of the scope and made that happen as well. It's not always easy for me to smile while dishing out money for repairs but today I did. A big thank you to Mike in service and Fred in the body shop who made it all happen quickly, smoothly and above expectation. Coming from Canton it was worth the extra drive. Thumbs up. read more

I just have to say WHAT A FABULOUS DEALERSHIP! I could not have a better time leasing a new truck. The wonderful salesperson I had the opportunity to work with was Jim Borthwick. And Lisa was great with the questions and contract. They valued my time and were very efficient. I also like that Jim explained the differences with purchasing and leasing a vehicle. Never had someone be so patient with my questions before. They will deliver the vehicle to my home but I could not wait I had to go get it NOW. The truck was ready the same day - even with add-ons. I cannot say enough they work as a team and I felt like family instantly. Thank you for the recommendation Andrew Sergent your the best! Debbie read more

I recently brought my vehicle into Fox Buick GMC for service, and I cannot recommend them enough. I was initially worried because some of the parts I needed were on backorder, but the team here went above and beyond to track them down for me, which saved me a lot of stress. To make matters even easier, they provided me with a loaner vehicle, and I was thrilled to find that the cost was fully covered under my warranty. The service was prompt, professional, and transparent throughout the entire process. It is rare to find a service department that truly puts the customer first like this. I am officially a loyal customer--I wouldn't think of taking my vehicle anywhere else! read more

Terrific dealership we started out on-line which is a great feature and when we went into the dealership we were treated like royalty. Our internet sales rep Brad Noel was absolutely wonderful assisting us. He got us the car we liked and when they didn't have the color we wanted they searched other dealers and found the right color and got it for us within a day as we needed a vehicle right away as ours was wrecked. This was as an enjoyable experience as we have ever had at a dealership. They have a small eatery there for people getting service which is neat. Nice place! Very friendly staff and they have a hard working staff getting vehicles ready to take home. read more

From the initial greeting Salesman Tim Egan, was courteous, professional and energetic. Tim was knowledgeable about the 2017 Buick Encore and was detailed and patient in explaining the features and answering questions. Following a test drive and under no pressure, Tim provided me with upfront pricing (including sharing incentive and discount information) which assisted me in making an informed decision. The added touch of offering comforts during the visit along with meeting the customer care advocate were a standout. Other Sales personnel and staff were cordial during the visit as well. Sellers Buick GMC exceeded my expectations! read more