1. Fragrance Shop

    0

    Richmond, CA

    Fragrance Shop

    5.0 (1 review)
    Open 10:00 am - 9:00 pm

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    6 years ago

    Best Place to get your favorite Fragrance Romance by Ralph Lawrence. He is always kind and friendly with all his customers.

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    Ulta Beauty

    Ulta Beauty

    3.0
    (227 reviews)
    0.9 mi
    $$

    Went to Ulta for the first time to shop for my wife's birthday and had a really positive…read moreexperience. I'm not very familiar with beauty or skincare products, so I wasn't sure where to start. Jess was incredibly helpful, knowledgeable, and friendly. She helped me find what I was looking for and helped me sign up as a rewards member, which I appreciated. The store was clean, organized, and had a great selection of products. As a first-time customer, I felt welcomed and well taken care of. Thanks again to Jess for the outstanding customer service. I'll definitely be back the next time I need to shop for gifts.

    I recently visited Ulta looking for Morphe lip liners and wanted to test a few shades before making…read morea purchase. Unfortunately, all of the tester lip liners were completely worn down and couldn't be used. I asked an associate named Yesenia if there was a sharpener available so I could test the colors. She told me there were no sharpeners in the store and said they could not open a new tester until the current one was completely finished. I was confused by this because customers are unable to properly test the product if the testers cannot be used. I felt that my concerns were dismissed, and the interaction left me feeling like I was more of an inconvenience than a customer needing assistance. Thankfully, my experience completely turned around when I met KeKe. She was absolutely amazing. She took the time to help me find the perfect lip liner and makeup combinations, located a sharpener so I could properly test the shades, and provided thoughtful recommendations that I ended up purchasing. She was knowledgeable, patient, and genuinely interested in helping me find the right products. I was also looking for a loose powder that was not on the shelf. KeKe went to the back to check inventory for me, and when it wasn't available, she suggested an alternative product that fit my needs. Her level of customer service went above and beyond. At checkout, Yesenia happened to ring up my purchase. Unfortunately, the interaction was once again very cold. There was no conversation, no thank you, and no effort to create a positive customer experience. I hope management recognizes KeKe for her outstanding customer service. She is the reason I left with a positive impression and the reason I will return to this location. Thank you, KeKe, for your professionalism, kindness, and willingness to help.

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    Closeout Club

    Closeout Club

    1.0
    (1 review)
    0.7 mi

    If I could rate this place any lower than one star, I would…read more The commercials play all the time on TV and since we were in the area, we thought we'd stop by and check it out. We arrived at the old circuit city off the 80 in Richmond. As soon as we came inside this big security guy pulled as aside like we were criminals and shouted "no ticket, no entrance!" Ticket? The commercial never said anything about a ticket. He pointed at the ticket counter. We went over, just to be laughed at and told, "what? you didn't know you needed a ticket to go in?" Ummm, how could we know? It wasn't posted anywhere and it sure as hell didn't say anything about that in the commercial. We ask how do we get the ticket and the lady says that its only $8...we say ok, fine...then she says PER PERSON. Ummm, ok, my husband and I are not paying $16 to go in there...So I said to my husband, if you want to go in, go ahead, I'll just walk down and check out other LEGIT businesses in the same shopping center. The lady then goes, waitwaitwait it's fine you can both go in for just $8, I didn't know you're married blahblah... Then my husband says ok we'll pay and though the sign says they take every form of payment, any credit card, the lady says sorry no credit or debit but there's an ATM and the fee is only $2. Forget that, we just leave. Whilst my husband was talking to that chick I looked around just to see a big crate of perfume, a big pile of mismatched sneakers and a few tables with toys and electronics...okkkkkk no thanks anyway! It appears you're only selling a bunch of stuff that couldn't be sold at a swap meet. Totally misleading, no mention anywhere of a membership charge, though they said "oh no it is in the commercial." No it isn't dude. And I really don't want to buy fake watches, fake sneakers, fake perfumes, fake jewelry and pirated electronics/software. If anything in this place is actually legit and not a knockoff, I'm sure they would be "hot" SHADY BUSINESS!

    Fragrance Shop - perfume - Updated July 2026

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