Such a nice lovely place!! The lady at the front was super kind and attentive which I deeply appreciate. Walked in because my glasses got sat on and she fixed them in less than 10 minutes!!!! If you need your glasses repaired, come here. :) Thank you once again read more

This place did an awesome job , quick turn around in about 3 hours , friendly lady was great does fabulous work D McDonald read more

Sat on my glasses was really upset , went to The place I purchased the glasses from and they told me they could not repair it, walked into Frame fixer and Brittney said no problem I'll get it done two days later it was fixed and I'm so happy best place ever to get your frames fixed for expensive glasses if it's been sat on and still fixable read more

We're need to Nevada we came in to get my sunglasses fixed they lost the screw on one of the sides the lady at the front was very nice and the shop itself was very pretty and clean very inviting. I was even pleasantly surprised that because all I needed was a quick screw that was lost there was no charge to me they just that's a first and it was a pleasant surprise read more

Trashy company! Don't bring your glasses here All they do is sit around blah blah blah blah blah blah blah blah ( all I heard when I was there) read more

Great selection of frames. Britney is good to help and knowledgeable about what will work with the frames you pick. She is honest in her opinion. Always great frame fixer! read more

I ruined my eyeglass frames. Carelessly came into contact with a chemical that damaged the finish and it was very noticeable. I was in major emotional distress. Brittany at Frame Fixer came to my rescue. After whining about what happened, she was straight up honest and direct about what could be done. Didn't promise a miracle but did explain what she can try to do. In her many years of experience, she said she was confident that she could buff out the damage so the frames would be wearable again. Even after Brittany confidently told me not to worry, I just didn't expect much. I just wanted to live in my world of doom. I saw the damage. I was so sad. When it came time to pick the frames up...OMG. I was completely floored. Brittany worked her magic and the frames looked superb. There was one small area that needed some help cause I'm crazy anal and a perfectionist but no problem. Brittany took care of it right away. Believe me, I looked long and hard for the original damage but it was gone. Frames were flawless like nothing had ever happened. Couldn't have been happier! Definitely put your trust in Brittany. She knows what she is doing. Just talk to her. You will understand her level of expertise. If you have frames that you think are ruined, avoid any unnecessary meltdowns and go to Frame Fixer! I'm glad I did. read more

I appreciate everything about this business. They were able to immediately fix my broken frames and the cost was extremely reasonable. I highly recommend them. read more

After my optometrist declined to fix the bent hinge of my glasses (purchased from them at great expense). I located LVO Frame Fixer on a google search. Went in and they repaired my glasses ON THE SPOT with express instructions on what to watch for. Shop Personnel were extremely helpful and fun to talk to. Shop Decor was fantastic and comfortable. Call me SOLD and I will move from my Optometrist to LVO FF. These guys are awesome!! read more

Brittany was awesome. Great customer service. Fair pricing. My frames were damaged in a car accident. Thankful they were able to be repaired. Turnaround time was quick too. Definitely recommend! read more

So far, so good! I unintentionally sat on my Maui Jim sunglasses after they fell behind my head while lounging on a cruise ship in the Caribbean, and within a day both sides fell off. So, when I returned to Nevada, my optometrist referred me to Frame Fixer after it was determined that any repair was beyond that shop's capability. And thus far Frame Fixer has come through. My only gripe is that I made a 1-1/2 hour round trip for nothing before having to return the next day to retrieve my repaired frames. A sign in the window said the store was closed for 4 days while the proprietor is attending a wedding. Next time I will call ahead to make sure a dropped off frame is ready for pick up, and the establishment is open. I am now en route to Spain via the Atlantic Ocean on another cruise ship, and so far my repaired sunglasses frames (with new hinges) have held up nicely. If this proves true for the whole trip and beyond, I will likely raise this rating to five stars. Time will tell! read more

So, I broke my glasses, and straight panicked! UUGGHHH!!! I NEED these things to see, to drive! NO, No, No! I check Yelp for "where to get glasses fixed in Vegas" one of the places that came up was FRAME FIXER. Right, so I break the speed of sound to get there; well, not really it was more like navigating by sonar (I cant see remember?) Brittany was AMAZING! Took my glasses, fixed my glasses, handed back my glasses in less than 5 min. I guess this is the oldest, established eye glass repair business in Vegas, and trust me if you have been able to be in business since the 1950's in Vegas you are doing something right! This is the place for all things frames/glasses. EVERY possible, possibility you can imagine (as it relates to glasses) can be found here. Custom frames, sunglasses, repair, zero attitude got it! They can read your RX from your glasses! Sweet! They have a HUGE selection of glasses and they can customize ANY pair of glasses you choose! The selection of frames is like no other. Seriously, they have the lock on the good stuff. Eye glass makers that only do eyeglasses, not a clothing, purse, perfume line, just glasses. Quality items, beautiful items, custom items! I tried on a pair of frames that weigh less than a paper clip! The store is uber clean. The cases the frames were in are pristine. A place to sit on a comfy couch, and a million possibilities in the eyeglass frame world are here.. You need your glasses fixed? This is the ONLY place to go in the valley.. Yeepiee, I can see! read more

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I was very hopeful about getting new RX lenses for my Rayban frames along with the Chemistrie snap on sunglasses. When I arrived I noticed that the woman greeting me was not wearing a mask. I politely asked her if she had a mask and she said no, she did not. I offered her a brand new one from my purse, but she said no, she did not want it. I have to say, she was a little snippy.I left the shop, a little shaken. When I got back to the car, my husband called another Frame Fixer location and asked if they wore masks. The woman who answered asked, "Why would I want to do that" Well, it's such a little thing you might want to consider to appease your customer to make them feel more comfortable. I did not want to sit face to face with someone I do not know, while she breathed and talked a foot or so away. Nevada has the highest test positive rate in the nation and there are still some of us who do not believe that Covid is over. Better safe than sorry. read more

My eye glass frame broke and after searching the web, found this company. They do GREAT work at a reasonable price. Not cheap but better buying new frames. read more

please do not get any eye glasses repaired from this business. read the fine print on yellow receipt. it says they are not responsible for damaging of the lenses. i called and complained about my glasses and i told him " so if you dont like someone you can just damage their lens?" and his response was " well i dont like anyone, how bout that" take your business else well. i will be reporting to the bbb as well. i should have known because when i dropped my glasses off someone was there complaining. they are very racist. if you are not white then please get a business that someone can refer you too. this is not the place. read more

Very Simple....Stay away from this place. There r so many eyeglass places to shop this should b your last Rude, Inconsiderate and don't stand behind there product. Brittany sold me my glasses and that was her last time of her being polite The Governor should close them down for being disrespectful to their customers read more

I have never been more thankful for Britney and her grandpa ! I had a screw break in a pair of metal oakleys. Britney understood the stress level I was at and calmed me down immediately. Her grandpa did the behind the scene magic and they were able to get it fixed for me in under 30 minutes. They had such a cute clean store with good selection read more

Wish I could give a negative 5 stars! Total rip-off, scam "business". Glasses are 5 times expensive that customary costs. I asked a very large woman if there would be a charge to simply measure my pd distance, (one eyeball to the other) & she wanted to charge me $65.00 for what would take 3 seconds! RUN, RUN, RUN from these thieves! read more

I would highly suggest that you do not use this establishment The "lady " is very nice until u buy a pair of glasses I went in today to ask if they could put my dads lens in for me since I bought them there She said for a fee. She's rude and obviously doesn't care about customer service I should have read the reviews 1st With business being the way it is today one would think they would want repeat customers Please don't patronize this business read more

I have 2 pairs of Alain Mikli frames that are well over 10 years old. The first one was in pretty bad shape but they did amazing job on them. To my novice eye, they look brand new again. Also updated prescription and new lenses are great as well. read more

I had a great experience. Brittany greeted me with a smile and fixed my glasses right on the spot. The customer service was wonderful. Thank you Brittany for your knowledge and efficiency. read more

Fixed my sunglasses. Fast return. With warranty. Great local business. Would go again.

Juanita is amazing! Best customer service I've ever gotten looking for glasses, (I've been wearing glasses for 25 years)She is a professional and I ended up choosing the first pair of frames she recommended for a guy with a big head. I came in at 1130 and my glasses were ready an hour later.. family owned and operated and I will continue to support this business even though I live in southwest Las Vegas . read more

The frame on my glasses snapped and I really needed a quick fix since it's my only pair of glasses until my contacts come in (which I hate wearing)...and kinda googled eyeglass repair shops. Found this hidden gem near me. Within an hour, problem solved! Awesome and quick friendly service! Thank you Britney! read more

**WARNING! STAY AWAY FROM THIS BUSINESS AND THE OWNER! I Wish I could give ZERO or negative stars as 1 star is too high. I came into Frame Fixer by referral from another eye glass shop, as I needed to have prescription goggles made for skiing/snowboarding. Not realizing this takes some time to get custom ordered we were on a tight schedule that I needed the goggles within 3-4 business days before taking off on a ski trip. The owner made some calls and found a vendor who could do it, but wanted to charge me a premium of nearly $650 to have them ordered. She assured me they would be good quality at this price, and we even wrote on my receipt, to bring them back after my holiday ski trip if there was an issue. Upon picking them up on 12/10/2019, it was the night before leaving for my trip so I could not test seeing these outdoors during daylight. She once again, assured me if I had any issues to come back and I was in good hands and to bring them back after my trip if there were issues.... Once I got up to Utah to go skiing, and got on the mountain, immediately I could see there were issues. You can only see through the circular lens area that is prescription but not the full face of the goggles in the clear outline portions which obstructs your vision. It is like trying to ski with snorkel goggles except for your vision on the sides is obstructed which is dangerous not being able to fully see other people going down the mountain. The lens area is also too dark of brown and you can't see the moggles or snow clearly, making it even more dangerous. I suffered through using these for 1 day, and resulted to needing to not wear them on the entire trip, instead opting to use contacts under my normal non-prescription goggles where you have full vision since these ones that I paid $650 weren't safe to use. Upon returning from our family holiday the trip, I called the Frame Fixer office which was closed due to Christmas. I called again on Monday, 12/30/2019, left a message since once again no one answered or returned my call. Then it was New Years. Finally, on a 3rd attempt to call the store, they finally answered on 1/7/2020. I explained the problem and was told to bring them into the store. Upon getting to the store, the owner told me I needed to pay more money on top of the $650 if I wanted anything fixed or changed, even though we were in agreement if I had a problem they would be warrantied upon bring them back. I was extremely shocked that I was lied to, that I paid a premium for goggles that don't work safely and have obstructed vision and the owner wouldn't warranty them. Not only did I make multiple attempts to call the store and bring them back after my trip with the holidays, but it was also still within my 30 day period of picking them up. The owner then went on to calling me irresponsible for not bringing them by in a faster manner, even though it was Christmas and New Years, and I was away on a ski trip... She started to engage in yelling and hostility towards me. If this wasn't the owner, any other business would've fired an employee for acting this way so unprofessionally to a customer. I'm just disheartened that businesses like this exist, especially eyeglass stores which are medical devices which those like myself who have impaired vision rely on for our safety. I can't legally drive a car without my glasses, so going down a mountain on skis is even more dangerous without proper goggles. The owner and this store have poor ethics, and are strictly profiteers with no concern of their clients well being or satisfcation. I'm going about further pursuing this with Better Business Bureau and other local agencies to voice what I would consider fraudulent to sell someone prescription goggles that don't work, and can't be safely used, and then not offer any form of warranty despite putting in writing that you would. It was almost like extortion that I was stuck with these flawed goggles unless I was going to pay more to fix, despite being within a 30-day time frame of picking them up. The owner needs to realize you can't treat customers like this and also have zero empathy for the things going on in their clients life and how this affects them. read more

Frame Fixer - TERRIBLE! You can't see properly outside of the lens and have restricted vision/blinds spots! - Eyewear & Opticians Near Me - Las Vegas, Nevada

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I have been going to this place for the last couple years for my glasses. Yes I'm hard on glasses but this place always fixes them. I have a pair of Versace that are discontinued and the owner found a way to find the same pair and repair my glasses in a timely matter and kept me updated. The second time I came brittany was at the front desk she took care my needs and I was in and out. The place is always clean and neat every time i go. I will return again again because of the great consumer service read more

Be wary - they have a lot of options but they really cracked my transition lenses when they moved my old pair into my new frames. Since they were old lenses they did have a few signs of wear and tear, but nothing like the spiderweb cracking that I found when I put my redone glasses on. When I called to express my concerns the owner took no responsibility and said my glasses were just old and I shouldn't have put old lenses into new frames...which is the whole point of their business. Take photos of your glasses before you take them in, and draw out where each scratch is if you can - otherwise you are out of luck and will need to pay an additional 30 dollars to even get your lenses out of the new frames. I'm so disappointed, I should have gone to an actual eye-doctor to get new frames for my old lenses. read more

I have been using this shop for years ! Brittany is always helpful and has kept my glasses tuned up so that I get a longer life from them. Will be back for the duration read more

I've been to Brittany twice now. Neither time my glasses were salvagable. Brittany was able to get me a frame that would accept my lenses after modifying. Brittany is friendly and knowledgeable and her shop is clean and inviting. Took a star for not taking insurance, even with that I'll be back.thank you Brittany read more

I was referred here by my eye doctor as I had messed up my frames. I walked in and was greeted by Brittany - super friendly- and I showed her my frames which I was essentially told were on their last limb by my eye doctors office. She took a look and gave me a few scenarios before digging into my frames. In less than 10 minutes she had my frames fixed, not just a quick fix but almost like brand new. I am so happy with the quick and friendly service. Ill be returning here to check out their big selection of frames for my next pair of glasses. Thank you! read more

So who accidentally sits on her eyeglasses and messes up the frame big time? THIS girl writing this review. I was panicking cause it looked as if the hinge was about to snap off. I don't spend a lot on clothes & shoes, but it when it comes to eyeglasses... It's a must. So I went to Optic Gallery first, and unfortunately they didn't have the correct screw for my glasses. So they referred me to Frame Fixer! The best place EVER! Brittany is a complete angel, and I could not thank her enough for fixing my glasses! She was asking me a lot of questions, and making sure that I understood all that she was doing. Great customer interaction is like a billion brownie points! I know now to go to Frame Fixer for all of my eyeglass emergencies! Thank you! read more

Frame Fixer - My glasses are straight again! Thanks Brittany! You're the bomb dot com! - Eyewear & Opticians Near Me - Las Vegas, Nevada

Brittany was so incredibly kind and helpful. Gave me several different options to fix my glasses and then got them done even sooner than the time she quoted me! my glasses look amazing and most importantly, they aren't broken! she took an experience where I was in a panic and turned it into a blessing. Thanks again!! read more

Awesome service I went in with a busted pair of Rayban's and she fixed them for free, what can i say pretty awesome right!!! Know a days people are just trying to get ya but I appreciate Frame fixer's service will always come back! read more

Very friendly and helpful! Fixed a pair of sunglasses that broke immediately after the start of quarantine. Fixed the glasses within minutes! Knowledgeable, friendly and I will definitely come back! read more

What a fantastic operation. My prescription sunglasses were in shambles, seemingly beyond repair. I basically handled them a pile of discombobulated parts. They repaired them in less than two hours to pristine condition. Don't go anywhere else if your glasses need repair. read more

This place is truly fantastic. My glasses fell apart last night before going to bed and I was concerned because it's the only pair I have. I called this morning. They were able to not only repair my glasses perfectly they did it in record time. In addition to repairs they have an excellent selection of frames. I'll be going in soon to get a new prescription and I will certainly be heading back to Frame Fixer to get my prescription filled. I'm so glad I found this gem. read more

Frame Fixer - This is the outside of the storefront which is conveniently located near tons of restaurants. - Eyewear & Opticians Near Me - Las Vegas, Nevada

I damaged my glasses while rassilng with the trash and recyclable bins. I was unable to find my spare pair and was really concerned about the situation. I went to Frame Fixer and they were able to repair the glasses to make them as good as new. Excellent and pleasant staff, interested in helping. Would strongly recommend. read more

If I could give a negative zero star I would. I dropped off my glasses to have a nose piece added on so my lashes wouldn't touch the lens. Picked them up today and both of my lens were scratched and I noticed it right away. She said no we didn't do that , if that happened we would call our patient right away and let them know . I said I'm positive I didn't do that , I'm very attentive and I would've noticed that my glasses were scratched when it happened. She said no we didn't do that here that's how they were dropped off, And started giving me a sad face . So I left. Then driving home , I started thinking when I dropped off my glasses I told her I don't wear them because my lashes touch and I don't wear my glasses very often I haven't even worn them five hours total and when I am not wearing them (which is all the time)they're in my case and the only other time they were out of the case if I was driving and took them off but they're sitting on my dash with the arms out . I've never folded my glasses and put them somewhere, they were expensive, I wouldn't mistreat my investment. Never have my glasses been upside down with the lens touching the counter. The scratches on my glasses are counter scratches, they are like little dips as a scratch. So I call when I got home and she was instantly rude, saying we didn't do this , you signed the paper, we're not responsible for scratches or chips it says that on the paper you signed , kept saying , you signed this paper, your an adult you should of read the whole paper before you signed it . I said , I didn't read the whole thing I just signed it and yes there are super fine scratches but these are as if someone set my lenses on the counter and screwed in my nose thing with out taking my lens out . It's very obvious this happened there . But hell would freeze over before Brittany admits to her business doing any wrong doing. She went on to saying we have a master optician who's been doing this since 1952 ( and I have the year wrong because Brittany corrected me) (so correct me again Brittany )and he would never do that because they're trained. Then she went on to tell me if I didn't stop yelling at her she's gonna have to let me go so then I told her I was not yelling at her and raise my voice and actually yelled at her and she said , wow, look at how you handle yourself . And I'm thinking yeah your right, I am a customer who went to your establishment for service and received my glasses back in a different condition as to when I drop them off, you would be mad to if you received the treatment she gave me . She ended up hanging up on me . So I drove back down there. Walk in and she says, how can I help you , I said you had a very valid point on the phone , you said my glasses are scratched, and your right , but these are chips. Someone laid my glasses down with the lens on a counter . And she got attitude again , saying your not going to get a different response from me , there is nothing we can do, YOU SIGNED THE PAPER. Read before you sign. And I asked her on the phone and in person where are you morals and ethics , my ethics and morals have nothing to do with this . Then I went on to this is how you run the business, and she lashes right back with, you signed the paper. Then she starts talking about how I'm out of control and I need to leave or she will call and have me written up for trespassing and it's going to go on my record and follow me forever I said I don't care call and have me written up for trespassing and I even gave her my address , I said I don't care, then she starts talking about and when the judge sees this that you were out of control. I said what are you talking about judge, who said anything about a judge . She says well how ever you want to handle this . I had to ask if she was bullied as a kid because her words are SOO RUDE I'm thinking that's what she had to do in life is verbally attack people to defend herself. So then she says , so what if I was bullied as a kid, ( then I actually felt bad because I could picture her being bullied ) and I said then I feel sorry for you . Her words and lack of compassion hurt more then anything . And that's a strong statement. The way the owner trained Brittany to treat people is wrong or who ever raised her or what ever happened to little Miss Brittany along the way, her respect for an unhappy customer is brutal. She sure does defend the company, and won't back down. More back and forth happened along the way and she said I'm black balled from this business and am never allowed to step foot in there again. She told me I need to buy new lenses from where I purchased my glasses if I don't like the scratches because there is nothing they can do to help me . My added on nose piece is awesome, my new scratches that came back with them isn't. So I'll try to post a photo of the scratches they gave me when they put my lens face down on the counter. So my advice is, go over every scrat read more

Accidentally stepped on my perscription Oakley sunglasses while moving furniture/boxes back in May. The right arm was detached. I was very disheartened since I had picked them up from Pearl Vision in February. I had my eyes dialated by my optomalogist recently and she recommended I give frame fixer a try. For $55 and 5 hours after I dropped them off...they're like new again. They fit better now than prior to my stepping on them. Thanks Optical Frame Fixer. Highly recommend these guys if you need your glasses repaired! read more

My grandpa has a favorite pair of glasses he can't get rid of and has probably had them for longer then I've been around. Lol One of the legs of the glasses came off along with the entire hatch the screw went through. I went to 2 other places trying get them fixed, first LensCrafters and they said the glasses were too old and discontinued so we had to do an eye exam and get new bi focals. All costing around $400. I then went to SAMs club to see if their optic center could do it and they were nice enough to refer me to Frame fixer! There are 2 locations but the eastern one is closer to where I live. Upon arriving, there were many cases filled with glasses and sunnies, I think for purchase. Britney then greeted me and I pulled out these ancient glasses, let her exam them, and right away she said, "no problem!" She let me know they would only be $65 for the repair and that she would replace both legs so they would match and she even offered to replace the nose pads that were turning yellow. All together I paid a whopping $77 dollars and now I have a happy grandpa! He can see again, just in time for Father's Day! Lol Thanks frame fixers! Definitely will come back for any eye glass problems!! read more