I had one of the most disappointing experiences I've ever had at a medical office. This was my first visit, and they've guaranteed it will be my last. The office called me yesterday at the end of the day to reschedule my appointment for today at 11 AM. I arrived and was asked to sit in the waiting area. After sitting for about three minutes, the front desk clerk suddenly informed me that my appointment was being canceled because I was "five minutes late." Not only does that math make zero sense, but the attitude and lack of professionalism were shocking. There was no remorse, no apology, no empathy... just a flat tone and a refusal to accommodate, even though they were the ones who rescheduled me in the first place. I came here because it's close to my home, but after this experience I will never return and I would not recommend this location to anyone. If this is how they treat new patients, I can only imagine what the rest of the experience is like. read more

ClearVision Eye Centers - Water Street - Eyewear & Opticians Near Me - Henderson, Nevada

I felt like a 2nd class citizen wile at clearvision. I was not comfortable with my exam or my purchase. When the nose pad came off my glasses a short time later I went back to have it fixed and had to wait so long ì left. I never went back and will never go back again. read more

My kids and I have been going to the water street address for 8+ years so there is some legitimate things we've seen that hopefully will help you reading about Clear Vision water street. 1. They are always going throw optometrists, there's a new one almost every yearly exam. 2. The front staff sucks. Especially the one lady who's been there the whole time. She is just not friendly and as a business owner I would never allow that type of person to be the face of my business. 3. A few years ago they implemented this thing that if you were getting glasses for a minor (anyone under 18- you HAD TO purchase those upgraded scratch resistant lenses ($40, ok whatever). After 2 years, they stopped doing it (probably got reported). 4. They got my prescription wrong last year, I attempted to re examine but the "temporary" optometrist was no help saying there was nothing she could figure out a solution for. I've since seen a new doctor who fixed my prescription. 5. Recently over the last 4 months, when taking my kids and myself for yearly exams, they've now implemented a new fee. They MUST do a certain eye photo. No options to opt out. ($35, but I don't like being forced or told I need to pay for something that is not covered by my insurance and that I clearly don't need). To make this matter worse, they sneak the charge into your insurance co-payment breakdown sheet they make you sign, and call it a co-payment. When I clearly know I don't have a copayment, and asked why that's there, THEN it's explained by the poor front desk person who clearly is extremely uncomfortable having to tell you. When I said, oh that's ok, my 15 year old son doesn't need that photo, he has no prior irregular exams or concerns and is fully healthy. Then to be told, no that my kids and I will have to pay that. Yeah, FRAUD ALERT! That was my last straw with these people. Be careful! Maybe they shouldn't accept Eye Med if they're always going to be looking for ways to extract money from patients. So be careful. There are plenty of other professional and nice eye clinics in Henderson. I'll be reporting them so they can be checked out because there's something seriously wrong with their tactics. read more

Only leaving this 5 star review because of Shannon. I pass by multiple clearvisions from warm springs/Pecos horizon/Carnegie and others to come see her after 15 miles. She's amazing in everything and I've been coming to her for 10 years almost. It's a shame she's not at the other stores. She's the best and makes me happy to work with her. read more

I absolutely loved Dr. Abraham. Favorite person I've seen in my years of getting my vision checked.

They're the best all in one Optometrist & Eyeglasses Store in Henderson, very friendly staff, and the most detailed Optometrist I've had so far. read more

This may change at the appointment. I may add another star However I will never understand why companies have people answering the phones. To ask for all your information alms make an appointment then say they have no clue about anything in the store! Seriously question; like how big is this place? So you mean to tell me your only job there is answering phones and taking information to make appointments..? Okay I wanna see this in person.. I highly doubt they are so busy this woman never had time to concept any prices especially about what I'm asking.. I normally go to VisionQuest and I still may cause I know this lady didn't work at a call center she literally told me the only one who knew prices was busy with a customer.. them two the only ones that works in the office. Took all my information then said I don't know nothing ‍ read more

What is going on with the eyeglass biz? C-19? I had a good experience with the optometrist on Water St. Could not however pull off buying a pair of glasses. They have a small selection on Water Street, so they sent me to their location on Horizon Ridge. Slightly better selection at HR but could not tell me what specific shape the lenses would be. Really? I directed the young lady to the manufacturer's website, still she could not guarantee the specific shape of the lenses. I guess I was just suppose to spend $350 and hope for the best. I went back to the Water St. location for another option but when I got there I was told I'd need an appointment. There was only one other guy in the store. There were more employees than customers. What is going on? Do you want to make money? I've decided seeing is overrated. read more

I saw them like 3 years ago got glasses everything was fine. Went their today they said my appointment was cancelled even thru I was a half an hour earlier appearently they want to conferm your appointment not once as mine was confermed they want to conferm it like three times so if you don't answer or call you back they automatically cancel your appointment!!! So they refused to see me. No paients in the waiting room no cars in the parking lot so I guess the Optopentrist wanted the afternoon off just a education guest on my part. I would not recomend them and I would tell my insurance Anthem/Carelon they need a new eye provider. read more

While they were unable to help me- they referred me to a place to have my frames repaired. Excellent customer service and very nice people in there. Will definitely come back for my yearly eye exam read more

I made 2 appointments for my daughters, right in a row, 3:30 and 4:00pm, after school hours. I had to wait over a month for the first available after school time slots. I was 5 minutes late, arrived at 3:35, and they took one daughter back by 3:40. At 3:50 they came out and told me that since I was late, they didn't have time to see my other daughter. Her appointment was at 4! It wasn't even her appointment time yet. We were ...5 minutes late. Come on. I hate it when doctors act like that about time. As if they would hesitate to make you wait far longer than 5 minutes but if you get there late at all, it's such a huge deal. Also, my other daughter is really in need of an appointment and if they had told me at the beginning that they would only be able to see one, I could have at least gotten my daughter who needed the appointment in. Then, they offered to reschedule us for during the day. We can only do AFTER SCHOOL and what, now I have to wait another month? Because I'm 5 minutes late? I don't appreciate being punished or taught a lesson by doctors and secretaries who value their own time proportionately more than they value their customers time There are so many eye doctors so I'm just going to go somewhere else. Just down the street they gave me an after school appointment for the very next week. I gave two stars because they were polite about it. No snotty tone of voice or anything, and the doctor seemed fine. read more

I absolutely love my glasses and the special care the staff gave me. The customer service is excellent, beautiful frames and the attention to my needs was superb. Thank you very much. read more

The glasses Selection is nice and organized brought my prescription in from another place and I'm glad I did the staff helped me choose a nice frame and explained the different types of coatings that I can add to my glasses . read more

ClearVision Eye Centers - Water Street - Glasses - Eyewear & Opticians Near Me - Henderson, Nevada

Overall a very pleasant experience getting my eyes examined and ordering. Starting with the fact that there is plenty of adequate parking, the Water Street Henderson Clear Vision Center is completely accessible and easy to find. Imagine my surprise when I showed up on time for my appointment, and they were ready for me exactly at the right time without any delays or hangups. The doctor was very thorough, and complete. I would recommend this business to anyone needing to have their eyes checked, and in particular if there are small children involved. To the staff here is is very thorough, kind, and careful. read more

This is the best Clear Vision I have gone to on Water St. the staff is amazing, especially Luis the optician he helped me so much! I was by myself and I tried on so many pair of glasses and each one I would turn to him and I asked him how they looked on me and he was so patient with me and he would give me his honest opinion. I would not have been able to pick out a pair without his help! The doctor who gave me my eye exam was just as amazing, everyone in that office will make sure that you have a great experience! Well worth checking it out, you won't be disappointed. Plenty of parking too. read more

This isn't my favorite eye glass place at all but I am updating my review to just say I won't be going back because I don't like the way they do business read more

Clear Vision's staff is always very nice and helpful. The location is convenient. The eye doctor explained everything to both my husband and I about our eyes and their findings. read more

The staff is amazing and informative and the doctor very friendly. Definitely recommend it's a family friendly environment. I like that everyone was taking precautions and following Covid-19 protocol. I will definitely come back next year. read more

ClearVision Eye Centers - Water Street - Super Cute selection and very efficient office and staff. - Eyewear & Opticians Near Me - Henderson, Nevada

Entire staff is great , returning customers

I was pleasantly surprised by this wonderful location! I recently switched insurance providers with my new company and out of all the places available under the plan, this place seemed like the best option. It now no longer seemed like the best option, it IS the best option...especially if you're in the Henderson area. I called on the 9th of October and spoke to Heather and she was able to get me an appointment first thing the very next day! Once there, the whole process was a breeze. I was in and out in no time. I believe that the assistant that helped me through the whole test where you check your peripherals, puffer test and what not was Kylie and she was amazing as well. Explains everything clearly and what you should expect. Once that was complete, I saw the Doctor and I forgot her name but she was a very young, professional individual who provided top notch service as well. Once the actual eye exams were done came the hard part....picking out glasses.....alas! have no fear, I was helped by Beth and she was amazing as well! She gives you feedback on what would look best and offers helpful suggestions. The only downfall with the water street spot is that there is not a whole lot of frames to choose from....however, I ended up not having a huge issue finding a pair that I actually liked. Aside from that tid bit, the staff, the office and equipment is actually great! I would highly recommend stopping in and getting your next eye exam from Clear Vision! You can even check their website to see if your insurance provider is accepted here or you can call and speak to the helpful staff too..Great job guys! Keep up the great work! read more

Our insurance changed and we had to switch eye doctors. I really like the office staff and Dr. Zia. Our entire family has gone now and the exams are thorough and their selection of frames is good and not ridiculously overpriced. read more

Excellent service! Everyone was knowledgeable, competent and friendly. Got protesting, exam done in a timely manner and great help with frame selection. Very good experience! read more

With my prescription in hand I came to this location for frames. I'm 71 years old and at this time in my life I need patience and Optician Kasie was extremely nice and was more patient than I could've hoped for. Kasie never lost her lovely smile even though I kept changing my mind about frames. I would recommend this location they're nice and very professional. Everyone I came in contact with at this location was just awesome... read more

Great customer service and friendly staff overall one of the reason why I keep coming here.

Amazing team of professionals. Kind and willing to advise and/or help. This is my first time ever that I ended up with a diagnose, so doctor Sara repeated all the tests couple of times just to be sure and explained everything patiently and thermally, and a lady from a front desk helped me choose the right frame. Unfortunately I managed to scratch my lance after a week of wearing, they fell on the concrete floor. An advice for all of you that just starting with wearing glasses - where ever your glasses go, your case comes as well! Anyhow, I'm so happy I found this clinic and I'll be a patient here in years to come. read more

This is absolutely the worst business I have ever been unfortunate enough to deal with. Dr Haghani has a very unprofessional office. They broke a pair of frames and then said we could have a discount on a new pair if we wanted. Odd thing was, I didn't want to buy new frames in the first place. Since when is it okay for a business to destroy your property, and then be kind enough to let you purchase from them again? So... if the dentist pulls the wrong tooth out of my mouth, does he then offer to pull the correct one next week at half price? This is a terrible business model, and Dr Haghani should be ashamed to allow paying customers to be treated like this. All they keep saying in response is "we tell people that their frames can be broken by the lab". That is a warning that I obviously missed. Truth be known, their business is trying to make money by breaking people's property and forcing them to buy more products. I will never recommend that anyone come here for vision care of any kind. These people are super unprofessional and the office is super dirty... I'm sitting here wondering why I even came here in the first place. There are dust bunnies everywhere, little pebbles and dirt along the baseboards. There is a candle burning somewhere to cover up what seems to be the stench of a fast food grease trap. Trust me, I will not be back. read more

Staff is extremely helpful and sweet. Great selection to choose from. Not too pricey. Will definitely go to this location from now on.

I previously took my children to a different eye doctor near Horizon and Horizon Ridge because it was close to my home. After repeatedly being treated rudely by that office staff, I finally had enough and did some research. The Yelp reviews led me here to Clear Vision Eye Centers - Water Street. I was extremely hesitant to believe all the Yelp reviews for this place because they were all positive. I mean, in this day and age, most people only post negative reviews online so to find a business that not only had positive reviews, but the fact that every. single. review. was positive was suspicious. But, considering that my kids needed to see an eye doctor, and soon, I figured what the heck and scheduled the appointments. I'm telling you, this place has all the positive reviews because it really and truly is that fantastic. From the minute I walked through the door with my kids in tow, we were treated with kindness and respect. Everyone there was incredibly patient and helpful. We received a warm greeting as soon as we walked in. The kids went back for their exams, and the Doctor came out and spoke with me about their results afterward. He was patient and professional, and answered all my questions without ever making me feel rushed. When selecting frames for the kids, the lady that does that was great. She was patient and helpful, giving her professional opinion about what would work best for each child. At our old eye doctor, I would have posted a similar review after the first visit. Maybe not as glowing, but I did have a positive experience initially. When I went back to pick up the kids' glasses I was expecting the same kindness but was hit with plain rudeness. I thought that was an anomaly, but having to go in several times after that, it was the same. I mention this old eye doctor's office only to give you a background on my expectations. I was impressed with THIS place from the get-go, but had no intentions of posting a review one way or the other until I had more experience / interactions with them. When I went back in to pick up the kids' glasses, I was curious to see how we would be treated. WOW. That's all I can say. The same kindness, patience, and respect. YAY! I have had to go in several more times because my kids keep breaking their glasses, and each and every time I walk in the door, I'm so impressed with the staff! I am terrible at remembering names, and I wish this wasn't the case because everyone there deserves a personal shout out! I'm so happy to have found this gem of a business. It's the only place I will take my family to from now on. My insurance only allows one visit every 12 months, so I won't be able to see the doctor myself until February or March. I'm looking forward to my appointment to confirm my kid's opinions regarding the professionalism of the doctor. read more

This particular location turn me away when I was complaining about blurring and a spot in my vision because I was not there to take my yearly exam then I still returned to them because one of there many "floating" seemed knowledgeable and conservative about my vision wear cost however under the new batch of people there I quickly found there intrest is not in eye health but money so after a month-and-a-half of waiting for my contacts I finally called and asked for a refund which the manager did not contact me for for several days until I continue to call and still have not heard back from the regional manager about my refund who is supposed to call me back a week ago read more

I came in to get my glasses fixed. I'm a horrible person because I always need to get my glasses fixed. Sam always helps me. And he is always so wonderful in helping me each and every time. When you need A pair glasses and you're in downtown Henderson were real people live get your glasses here read more

Love this place been going here for two years now. Always friendly service and the doctor she is the best! Great frames and prices and easy in and out! Way to go Water Street! read more

I am so upset with the service that my husband received while choosing frames and lenses here. At the time he was using his Medicaid insurance , anyone who knows anything about Medicaid knows to be eligible for it means you don't have a lot of money and the providers know what is and what is not covered by the insurance companies. However after he told them that he only wants what is covered by Medicaid they went over all the extras that were not covered and he was not aware of that, because he told them he only wants what is covered he thought that's what they were discussing . For instance, he was asked if he wanted the type of lenses like the ones he currently was wearing, they are the type to help see distance, up close like when reading and when you use computer . Apparently they are a covered item, covered for about half the cost. He did not understand that's what they meant because that's not what they said. I feel as though they used trickery and took advantage of him which ended up costing us $135 even after I called the very next day to have the extras taken off order . I was told it's to late. We will not be using this provider again. read more

Awsome eye center...very professional and very nice they helped me out so much..I tore one of my contacts twice and they replaced it with no questions asked the front desk receptionist is a very nice lady...if I could give more stars I would...highly recommended read more

I left my former optical office because of an insurance change. I was sad to leave, but I was pleasantly surprised to find an even better optical office. Clear Vision on Water Street is a great place! The staff is very friendly, prompt, and knowledgeable. Also, their prices are lower than my former optical office. Every person I interacted with was wonderful... the front desk person, the optician, the doctor and everyone in between. I highly recommend Clear Vision on Water Street! read more

I was unable to utilize their services due to my uniquely complex situation BUT, the staff was so understanding and helpful. They understood I was in a pickle and presented options which fulfilled my needs. Next time someone in this family needs glasses, this is where I will go no doubt! read more

I hate that I'm so terrible with names, but the entire staff was GREAT. They were patient and kind with my 3 kids and we never felt rushed or pressured or anything like that. The doctor was outstanding. My oldest daughter (who's been to the eye doctor before) said that he was waaaayyy nicer than her previous eye doctor. I would recommend this location to anyone. read more