I found Sam in the Chinook Book, and was excited to get a discount to fix my leaking toilets. I…read moreread the other Yelp reviews about his many problems, but I thought, a leaky toilet is a relatively small job, (fixing a leaking toilet is like Plumbing 101 right?). Sam seems so friendly at first--and he convinced me he knew what he was doing. But, $350 later, my toilets were not fixed at all. Sam agreed to come over to re-fix and actually did stop by again to state that he knew what he needed to do, and that he would order more parts and fix the toilets. But, since then, I have not been able to reach him. I have called and emailed him at least once a day for a month. I even used different phone numbers--but he did not answer his phone or emails--ever. It is also important to know that Sam is not verified by the state to do plumbing work. Like TM said, this can be verified by going to the state website (https://secure.lni.wa.gov/verify/) and typing in "Green T." I have also posted a screenshot from the website.

No call back. No response to email. Hours says they open on Saturday, today is monday. Started…read morewith this business cause it's near my home, and the great reviews on yelp, but the clogged kitchen sink couldn't wait so my wife schedule a rooter company. If a business is not open during stated hours, I think they should change their hours online. Maybe next time Update 1/21/13- Got a thoughtful email by Sam owning up to the lack of communication. Many business don't care about that stuff, but he obviously wants to better his business by being upfront and owning up to dropping the ball. Good business practices and still in my neighborhood, I haven't given up on them but I hope don't have plumbing issues in the near future!

The journeyman came and was at our house for a little over an hour - we were very happy with the…read morework and he was very pleasant. He went out to his vehicle to fill out the paperwork afterwards... but quickly came inside to let us know he had left the paperwork behind and just to expect the bill in the coming weeks - we had no estimate or idea of what the bill would be. Fast forward two weeks and we get a bill that shows we are paying for 3 hours of work - I called to just ask how the hours were calculated but the front desk couldn't help me so I was transferred to someone else. I left a voicemail and never heard back. We ended up paying the bill but I'm a little frustrated we had to pay for the entire time window without a heads up when he was here half of that time. Probably would not use again just because of the billing issue.

After using Madsen last July (see review), I called them because I was having problems replacing…read morethe remote for my ceiling fan/light. I went to a big do-it-yourself store & the help was nice but unknowledgeable & I bought the wrong thing--$40. I called Madsen & Jonah immediately got on the phone to help me--asked me to take pictures of the remote so he could find one. Long story short--he found one on Amazon for $16 that I will get tomorrow. He also told me what I need to do when I get it. I should have known how to look for this online, but I just didn't. I wanted to pay for his time but he wouldn't accept any payment. I will go nowhere else for my electrical needs--Madsen has the knowledge, the human touch, & prices extremely good (especially in this case!)

My furnace stopped warming the house suddenly. I called around to several businesses, but none…read morecould get out same day until All Hi-Tech said they could come out in half an hour. I was very happy to get my furnace working again by noon, it being January and still quite cold outside. The technician was friendly and identified the issue right away (broken ignitor). He had the part in his truck and fixed it. I had him do a tune-up too, since it had been a couple years. He did a great job and was happy to list everything he was doing (which seemed like more than other companies have done in the past). Will use again if necessary.

During the repair they left the furnace cover leaning in front of the garage door and it fell onto…read moremy car door and left a deep scratch. The entire incident is captured on video. They did not acknowledge the damage, did not communicate it to me, simply picked up the cover and continued working, and later refused to provide proof of insurance or claim information. I asked for the basic next step (insurance/coverage details) so the damage could be handled fairly, and was met with refusal. I'm sharing this so others know to document everything and think twice before using this company.

Steve and his team were very helpful and friendly. He answered all my questions and offered…read moremultiple solutions for my situation. Price was reasonable and fair.

Very rude on the phone. Answered the call and immediately began berating for calling his phone…read morenumber listed on Yelp. Didn't seem aware that his number was posted there and complained people kept calling him. I don't know what his deal was but don't call his number.

Doesn't return phone calls, left message twice. Finally got him on the phone,told him i had…read moreelectical problem at my home and his response was "i'm busy", did't even ask what the job was about. Customer service needs work.

Great family business. Excellent work, value and communication. I trust them and have worked with…read morethem several times. You can hire Watts with peace of mind. Watts was highly recommended from a friend who had to re-wire their whole house.

Rich is wonderful and is an asset to Obot AND Wipliance. We were willing to give Wipliance another…read morechance because Rich was amazing from the start. He responded even off hours and helped us try to troubleshoot even though we are idiots when it comes to anything that plugs into the wall.

Justin from Obot Electric is a true professional! He consistently demonstrated his professionalism…read morefrom my first interaction. He is polite, knowledgeable, discusses options (no upsell) for the quality work. I have requested his help to do bunch of electrical stuff in my home. He sent a friendly reminder one week before the scheduled appointment. He came on time as promised and is very organized and methodical in his approach towards the work. He ensured that everything is spick-n-span after completing his work. Very easy to work with and always available on phone & e-mail even if he is not working on my project and he has tons of energy to provide suggestions on how to make your project better. He is sort of my sound board if I am thinking of something and he has good, better & best suggestions. Way to go Justin & Obot! You have earned me as customer for life!

Mohammad came to my home and gave me a quote to diagnose and repair my has fireplace. He gave me a…read moregood price and it was fixed per the time he gave me. thank you

Work done a year ago has now failed and I am not able to reach Mohamed to discuss warranty. Phone…read morecalls are not going through and mailbox is full. Not responding to yelp messaging and I cannot tell if this business is still active - if so I am concerned the work I paid for was a complete waste.

I needed a new fireplace installed, and I was incredibly nervous about how it would fit and look…read more There was legitimately one model that would fit into my fireplace framing. Jason and Tyler were thorough and communicative through the entire process. It looks phenomenal! Tyler even replaced an exterior outlet for me. They were not just knowledgeable, but they installed the fireplace expertly. Jason and Tyler were friendly and I can't wait to hire them for more work in my home!

First off my house almost caught on fire from a faulty outlet. I panicked. I went on Facebook…read moremarketplace in hopes to find somebody and it wasn't too long after I made a post desperately trying to find somebody to help me after my post I got a message from Smart climate which I am so beyond grateful for because I could've just gotten any old person, but I will tell you I dealt with three different people one which was the owner and several of his employees and I feel like I have known them my whole life. They are fabulous. Great personalities really care about your issues and care about getting them fixed and in three days, I had an extensive electrical change and a new panel in my house and I was thrilled and I felt safe and then today they were here again doing a little more work I couldn't ask for a better company to work with. I've been in the customer service business for over 50 years and I absolutely recognize their professionalism and their willingness to be there and help. They are all truly authentic kind, caring professional people that I would trust with my life. PS they truly went above and beyond!!!