We had our jeep inspected by Eagan who were so helpful & honest after our mechanic retired. We…read moreread many on-line reviews being so POSITIVE that was our SAME EXPERIENCE with Eagan Automotive. Being disabled & on limited income we needed someone to inspect the Jeep to know if it was safe to drive. Honesty is critical for vehicles when you are traveling on highways with your loved ones. We bought 5 vehicles during my marriage at 1 dealership where we experienced being lied to learning that dealership was telling us our jeep needed a new part that a second opinion told us that was not true. My neighbor told us of their mechanic being honest & not overcharging shared people were driving from other States to have him work on their vehicle. We learned their mechanic quit working for this same dealership but he was at their Madison Dealership shared with us he ethically & morally quit because this dealership owner was charging customers for repairs they did not need to keep money coming in to pay his payroll expenses validated our experience at this owner's second site scared us. He retired that we were looking for a new mechanic that Eagan's Automotive provided us with EXCELLENT SERVICE & were HONEST..... which we read on-line I am giving them my review as the REPAIRMAN you need to go for repairs. They are very busy as a result. BRAVO EAGAN AUTOMOTIVE CREW for being HONEST REPAIRMEN as vehicles must be SAFE on highways with our family member's SAFETY being your #1 priority.

Great service and friendly, knowledgeable staff. Reasonable prices. Our durango had a rattle/click…read morenoise. We took it to Eagan for an inspeciton and found the driveshaft joint loose/worn out. Eagan removed & replaced the part and had the car back to us the following day. Apparently this prevelant design flaw on the dodge durango that hasn't been approved for recall.

Great service!! Took my truck in for manifolds. I was shown the issue and told what I needed to do…read more Very knowledgeable and honest. I will always go to C&E. Thanks for the great work and with all going on with inflation , I didn't feel overwhelmed by the cost!

Ive known Eric for several years and go here for all my exhaust needs. They do great work for a…read morevery fair price. Fast turnaround when doing all repairs and are always extremely knowledgeable. I would highly recommend

Amazing service, I had a walk in oil change and it was done in about an hour! They don't mark up…read moreprices as much as other shops in the area and they pay their employees well! 10/10 recommendation

Top Tier did a fantastic work on my 2005 Honda Pilot. Took it in June 26 and picked up by July 1…read more Quick service for all that they did. The service requested was met and much more. The person I interacted with, was knowledgeable, kind and friendly. Customer service these days is a value not found much these days. But Top Tier stepped up to the plate.

Jeff is always honest and had a quick turnaround. Great all around guy. Will continue to take my…read morepersonal and work vehicles here

Jeff came highly recommended by a whole slew of friends. After getting a few estimates for my…read moremuffler that were between $400 and $500, I took it to Jeff, who came in at $170. I was highly suspect of the other places trying to rip me off, including the place that had replaced the entire exhaust system a year prior. The repair was done quickly and flawlessly. No one is there to answer the phone, so leave a message and Jeff will get back to you pretty much right away. This really is as good as it gets.

I have been a customer of theirs for years. Honest and reliable service. They simply do a great…read morejob!!!!! They are especially knowledgeable about cars. I have taken a car to a dealer and they couldn't did the problem but I took it to Ben's Auto and they found the problem and solved it. Great people too.

Our family has been using Ben's for oil changes and service for years. They are a family owned…read morebusiness who always finds a solution to auto issues. If they can't fix it themselves they always recommend a good service instead.

Since I'm the first review I'm going to kick off Dave & Steve with 5-stars... but I do have some…read moresuggestions that might improve the customer experience: 1.) Paint parking lines- I wasn't exactly sure where I was supposed to park 2.) Post wifi details/instructions somewhere in your waiting area 3.) Wear a "uniform" of some sort, at least something displaying your name so that you're not mistaken for a patron 4.) Public restroom available? No indication in your waiting area. 5.) Inform customer of expected wait time, took about 45 minutes for my oil change These are fairly nit-picky but would improve the customer experience a great deal, at least for somebody like me. My other suggestion would be to communicate more clearly and in better detail- I was surprised that no recommendations were made during check-out, this is usually when I'm informed that my brakes "have a few thousand miles left in 'em" or whatnot. Maybe there were no actual concerns... though I have my doubts. Anyway, thanks for putting in a repair shop in the area! I'll be back again.

I had the greatest experience here. I needed some work done on my brakes, and Wisconsin Automotive…read morewas able to get me in right away. They promptly called back with a (reasonable!) estimate about an hour after I dropped off my car, and were willing to fix it same day. Friendly, knowledgeable service all the way around. Dave & Steve are great - so happy to have found a trustworthy auto shop in the Madison area!

Disappointing Experience -- We Won't Be Returning-…read more This is a long one, but I feel it is important to share our experience. We were previous customers of Wrench's before the change in ownership, so when our vehicle needed work, we initially felt comfortable returning to a shop we had trusted in the past. Unfortunately, this experience was very different. We dropped our vehicle off overnight for an inspection and some needed work, including an issue with the trunk that would not fully open. The following day, we received a call informing us that the back windshield had spontaneously shattered while the vehicle was at their shop. We were told it was a huge mess and that they didn't know what had happened. We understand that unexpected things can happen. What became concerning was how the situation was handled. When we asked about security footage, we were initially told that there was footage. When we asked whether it showed our vehicle, we were then told that it only showed people coming and going. We were also told that additional footage existed but that someone would have to go through the entire day's footage to find anything. Our expectation was fairly simple: we hoped the shop would take responsibility for the broken window, replace it, and we would continue with the other work we had planned, including purchasing new tires from them. We also asked whether they had the neighboring body shop take a look at the trunk issue per their recommendation. Instead, the conversation became a back-and-forth about who would pay for the window. We were initially told the neighboring body shop was too busy, then that they wouldn't do it, and eventually that no one would be willing to install the glass. At this point, we were out of town and had a vehicle sitting at their property with a large missing window. After approximately a week and a half of back-and-forth, they finally agreed to have the glass replaced, but initially would not pay for it. After further discussion, they agreed to pay half, which was our suggestion. However, they did not provide us with a quote or keep us updated on the process.We repeatedly had to reach out ourselves asking basic questions: Had they found someone to install the glass? Was it being done? When would the vehicle be ready? Eventually, we were told our vehicle was finished--without any prior communication that the work had been completed. We were also told we should bring cash or a check because there would be a $30 credit card processing fee. When we asked how much we owed, they couldn't tell us the total. At that point, I did some research of my own. I called the first two auto glass companies that came up in a Google search, explained our situation, and both quoted us approximately $300-$400 for the replacement and said the installation would not be a problem. Wrench's ultimately chose a company in Illinois and the glass cost nearly $800. We were then presented with a bill of nearly $600 for the glass and an inspection fee. We were particularly frustrated by the inspection charge because the window broke while the vehicle was in their possession during the inspection, and we had no explanation for how or why it happened. After additional discussion, my husband was eventually able to get the inspection fee removed. The final cost to us was $388.03. What was most disappointing throughout this entire experience was the lack of communication, accountability, and customer service. At no point did we feel that there was genuine concern about what had happened to our vehicle or the inconvenience this caused us. Other than the initial "we're sorry, we don't know what happened" phone call, there was no meaningful apology or effort to make the situation right. We also never received the invoice we requested for the glass replacement, so we were left without documentation showing exactly what we were charged for. As people who have worked in small business, we understand that unexpected situations happen. What matters is how a business handles them. We would have been much more understanding if the situation had been handled with transparency, communication, and good customer service. We even intended to continue doing business with them and purchase new tires. Instead, this experience cost them not only our future business, but also our recommendation to friends and family. After nearly two weeks of having to repeatedly communicate, negotiate, and follow up just to get our vehicle back, we ultimately paid $388.03 and received our vehicle back in essentially the same condition it was in when we dropped it off, aside from the replacement of a window that broke while it was in their possession. Unfortunately, based on this experience, we will not be returning to Wrench's and cannot recommend them.

Matt and Paul helped to squeeze me in after I got a flat tire in the middle of a trip! They were…read moreexcellent at accomodating me on short notice.

Needed a tire plugged. They got me taken care of and at a great price. Highly recommend.read more

I always go to Wise Guy's Auto for any of my car needs. Great service and very trustworthy. They've…read moresaved me lots of money over the years and I cannot imagine taking my vehicles anywhere else. I highly recommend these guys to everyone I know!