1. Frank's Auto Repair

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Portsmouth, RI

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Frank's Auto Repair

4.2 (10 reviews)
Closed 8:00 am - 5:00 pm

Services - Frank's Auto Repair

Routine automotive maintenance

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6 months ago

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3 years ago

They are a top notch family business. We will have all our cars serviced here. We highly recommend them.

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4 years ago

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3 years ago

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12 years ago

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9 years ago

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8 years ago

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11 years ago

Rocky has been servicing our vehicles for years. He is honest and trustworthy. A pleasure to do business with.

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17 years ago

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11 years ago

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Review Highlights - Frank's Auto Repair

Both our daughters take their cars to Rocky now and if we can arrange it, we will drive up from CT to bring our cars to Rocky for anything major.

Mentioned in 5 reviews

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Sakonnet Auto Service

Sakonnet Auto Service

2.9
(8 reviews)

First time trying this shop and they did an amazing job! Ramon and his team are very professional…read moreand efficient. Definitely recommending them from now on!

I agree with Jessica, who also recently reviewed this place. I would give it a ZERO stars if it was…read morepossible. I would never step foot in this joint. I called about a week ago to set up an inspection and no one answered the phone initially, no voicemail, but not a huge deal. I was told I needed to call and speak to the owner to set it up. No offer to have him call me. Again, not a huge deal, but foretelling of the (lack of) professionalism that was to come... I called again and was given an earful about what a waste of time it would be for him to do the inspection "I only make $6 on it, so you must bring cash or a check, I don't take cars or I would only make $3". It is not worth it to me. I'm not sure why he felt the need to disclose this information to me... but I digress. I ask about how long the appointment will take. I'm told after I tell him my car is relatively new with no obvious issues "everyone thinks there car will pass and has no issues". Ok, I leave it at that. Until... I went into another establishment to have my windshield wipers replaced in the interim... the kid installing them ends up cracking my windshield (now I have less than 2 weeks until said inspection is due). I call on the next business day to let the gentleman (I use this term loosely) know that I'm unsure how to now proceed. I called at least 4 or 5 times at all different times of day to try and be courteous in event I SHOULD cancel the appointment. Again, no answer. The next day, I call again and someone answers, I ask if it is the owner, realizing that he is the only one I am "supposed to" talk with about this matter. He will not identify himself. He tells me "too many people want to talk with him and he doesn't want to talk to them." I tell him about what has transpired. He tells me "I'm not the one who did it. I have inspections on my own cars, I'm not worried about your car." He begins laughing. I am perplexed by the way the owner received and handled my simple request. What should I do in this circumstance; should I still have the inspection, anticipating it will not pass and I'll need to see this unprofessional clown more than once. I tell him I don't find it funny. I tell him how I tried calling the previous day and didn't get through. I know he deals with this all the time, but I don't and I'm trying to figure out what to do. He tells me "I don't care what you do, we always answer except during lunch hour and we don't answer when the car is on a lift, I don't want to drop a car to answer a call. I've been in business 40 years. We answer. So he is suggesting I'm lying I suppose. He said "why don't you call me another 5x, I have your appointment in the books; come or don't come, I don't care!" And the clincher, he hangs up on me. The Owner was incredibly rude, condescending dismissive and completely unprofessional. Clearly he didn't want my business. I obviously didn't go to the appointment, he didn't even give me the chance to respond I wouldn't be there. Instead, I went to Sun gas station, just a little way away, where they know how to treat customers, the gentleman there was pleasant, efficient and helpful. The complete opposite experience that I had with this shop. Good luck staying in business with your attitude, unkind sir.

Frank's Auto Repair - autorepair - Updated July 2026

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