The diagnostic fee was very fair, their response time was fantastic, and communication throughout…read morethe entire process was excellent. The repair cost was a little higher than I had initially hoped, but once the technician arrived and explained everything, it made complete sense. He explained that, as an authorized Samsung repair company, they have to pay licensing fees to Samsung and continuously stay up to date on Samsung's ever-changing technology and repair procedures. That level of specialized training is something many other repair companies don't invest in. In fact, before finding them, I contacted several appliance repair companies, and every one of them told me they worked on every brand except Samsung. That alone speaks volumes about the expertise this company offers. Not only did they repair my Samsung refrigerator's ice maker, but they also fixed my Samsung dryer, which had stopped drying properly. The technician went above and beyond by explaining everything in detail, answering all of my questions, and making sure I understood the repairs. Everyone I dealt with was friendly, knowledgeable, and professional from start to finish. I'm incredibly grateful to have both my refrigerator and dryer working again. I highly recommend this company and will absolutely use them again in the future.

Appliance Worx was assigned to us from our home warranty co. FIRST AMERICAN WARRANTY…read more Peter was sensational. Replaced our "craft" ice maker, showed us how to turn it on & off and explained the trouble we were having and set clear expectations moving forward. ABSOLUTELY SENSATIONAL. FIRST AMERICAN WARRANTY....NOT SO MUCH. initially they assigned us another appliance repair company (their name escapes me at this time) and when I did just 20 min of research found out on the BETTER BUSINESS BUREAUs website that they were "COMPLETELY ROTTEN". Those were the exact words they used in describing that company. I had to DEMAND to speak with a manager before FAW assigned me someone else. Peter from Appliance Worx arrived, listened to us, diagnosed the problem and amazingly had the replacement "CRAFT ICE MAKER" on his truck. Replaced it.....and the whole visit took maybe 40 min. Moral of the story/review.....Appliance Worx is great. Dont let your home warranty ppl give you "crappy" service ppl.

Good service. Denis fixed my freezer. He fixed the problem and was very friendly and great at his…read morejob. Highly recommend SK appliance repair and Denis.

Our washer broke and we needed it repaired quick. I talked to many repair people, but SK appliance…read morewas able to quickly fit us in their schedule. They let us know when they were on their way, within the window promised. Upon arrival they were able to diagnose and fix it with no delay. I'll call the again! Thank you SKAppliance!

Absolutely astonishing customer service!…read more A plastic piece holding the top shelf of my dishwasher in place spontaneously snapped, leaving the right side of the shelf sagging. I called Daniel, who happened to be in the neighborhood and was here in a mere 20 minutes. He identified the problem, called the parts supplier, found what was needed was in stock, ran out to get the part, came back a few minutes later and finished the job. Maybe I should say "parts" since he asked if I wanted to replace both of the shelf supports. Given the age of the dishwasher, the fact that they're plastic and that one had already just broken, that seemed like an excellent idea that hadn't crossed my mind until he mentioned it. The total time from when it broke to when he did an excellent job of fixing it couldn't have been more than 90 minutes. I've never experienced anything like it in my life!

Called in the morning and Daniel came within three hours to replace the suspension rods in our…read morewashing machine. He was friendly and super quick. I had just put my toddler down for a nap across the hall and she never even stirred. He was in and out in no time. I am confident that my washer will work much better now! Happy customer here!

I think it says a lot when an employee of a company is willing to place others lives at risk via…read morereckless driving and harassment in a company vehicle. Swerving in and out of lanes in excess of 80mph. They swerved in front of our vehicle while we were in the commuter lane, this was our gift after honking at them.

Aweseome. Responsive and able to work with me on time. Will have more work for company as needed.read more

Let's call it what it is: A SCAM…read more I scheduled a service appointment to have my washer repaired after being told there would be a $75 diagnostic fee, which would be applied toward the repair if I chose to move forward. The technician arrived the next day within the scheduled timeframe, which was the only positive part of the experience. The technician used a shop vac to drain the remaining water from the washer and spent about 20 minutes in the laundry room while I remained in the living room. During that time, there was no communication about what he was checking, what issue he found, or what diagnostic steps were being performed. I never saw the washer taken apart, nor did he explain anything during the inspection process. Afterward, he simply stated that repairing the washer would cost the maximum amount to fix and suggested I should just buy a new washer instead. He identified the issue as the motor, but when I asked how he came to that conclusion, he struggled to provide a clear explanation and appeared unsure of his own diagnosis. A trustworthy and professional repair technician would normally walk the customer through the issue, explain what was found, and show evidence of the problem before recommending a costly replacement. Unfortunately, that did not happen here. Based on this interaction, I do not feel confident in the accuracy of the diagnosis or the integrity of the service provided. I would not recommend this business to anyone looking for honest or transparent appliance repair services.

They checked out my dishwasher for a leak and told me it couldn't be repaired only replaced. I…read morerelayed this information to my property management company and when they came back they repaired the dishwasher. Afterward, they observed the water line running to the dishwasher was damaged and leaking and tried to tighten it. He told me to watch it for a leak and tell the company if it continues. When I contacted them saying it had continued and that I thought it was strange the appliance was repaired and not replaced after what he initially said, they said the technician never said any of that and that they weren't liable. All because they didn't want to pull the dishwasher out and replace the water line like they should have in the first place. Terribly dishonest and I can not recommend them. Edit: they are now harassing me for this review and threatening to sue me if I do not remove it.

I bought a 42" subzero from Glen back in 2020 and it has been great. The fridge has been reliable,…read moreand looks great. The other awesome thing is that when I've had little issues, I just email Glen and he gets back to me almost immediately. Today my lightbulbs burned out, and I thought it was a bigger issue with the logic board. I emailed Glen and he set me straight. He even linked me to the right lightbulbs to buy! Highly recommend.

Quick and extremely helpful response to questions about our appliance. Great customer service.read more

They are efficient, call when they will be arriving. They are very knowledgeable when it comes to…read moreappliancerepairs and advise how to maintain the appliance longer gaining vale to the one I have through my home warranty.

I've used Top Notch in the past, and they were great. I recently reached out because my fridge…read morestopped fridging. One of their staff called me back, and asked a few questions. The staff member was quick to know the symptoms and the likely issue. He then forwarded me more information, and a settled lawsuit between my fridge model and customers. Unfortunately, I was too late to claim on the settlement, but I appreciated all of the work that Top Notch did over the phone. They didn't need to come out, and charge me a service fee. Also, while they could have likely fixed the fridge, the cost was better put towards buying a new fridge. Thank you so much Top Notch!

I have been using A&J Appliance Repair Service for YEARS and I highly recommend Phil…read more He always thoroughly explains what the issue is with my appliance and gives me options for repair. He's very trustworthy & affordable. He is also very responsive when I call for service. He has repaired my washer, dryer and refrigerator and I recommend him to all of my friends.

Phil is still a rare gem. I've been using A&J (Phil) for years and he's still quick to respond,…read moreefficient and knowledgeable. There's no reason to call anyone else. He will take great care of you. I'm super grateful each time he helps us out.

I called for a same-day appointment after the drain pump on my LG washer failed. These pumps…read morecommonly seem to go out once the warranty has expired and the machine is 5+ years old. Alex showed up ready to work. He ran a full diagnostic and already had the replacement pump on hand. Watching him work was like watching a surgeon--he carefully opened up the washer, meticulously placed every part, kept his work area clean, and worked his magic. In about 35 minutes, my washer was repaired and I was good to go. If you're looking for a knowledgeable, professional, and efficient appliance repair company, I highly recommend Sunrise Appliance Repair. They're excellent at what they do and truly professional from start to finish.

Honestly such a good experience. Ice maker stopped working in fridge, they were widely available…read moremaking it easy to schedule an appointment. They came and fixed it, but it stopped working again about a month later. They came to fix again quickly and at no charge. Great customer service, recommended!

Refrigerator/Ice Maker and Dishwasher Very knowledgeable,…read moreWorked quickly and efficiently, affordable, and came out same day at the arranged time. What a concept! Diagnosed the Refrigerator. We went to Home Depot, picked up part, installed, and that fixed the problem immediately. Nice, because ALL our food was in coolers! Ordered part for dishwasher and he will be back day after tomorrow to repair and reinstall dishwasher. Hard to believe this kind of service STILL exists since we have had such disappointing service in the past. I highly recommend Prime Service!

Do not trust these reviews, i am pretty sure a lot of these reviews are fake. We had their…read moreTechnician Michael K who came out on the FIRST service call to fix our leaking washer. This individual states "theres no leaks with your washer, it just needs to be cleaned from detergent" and proceeded to charge us $200 to clean it. 30min after he finished "cleaning it" and left our house, it started leaking again. We paid $200 to get a leak fixed that was not fixed. We contacted the company again for them to come out and diagnose the washer again for leaks. The second time he came out he said the washer i had was "too complex" and that the leak is intermittent. The washer has leaked the last 4 times it has ran, maybe they need to learn vocabulary in understanding that intermittent would mean it only leaks sometimes, not every time. If the washer is too complicated for you to work on, why are you getting sent to begin with? The second time he came out he magically found two leaks but him and the company desk person REFUSED to give me a cost on how much it would cost to fix. They wanted to charge me TWICE for the same leak. Additionally, they wanted to give me a price to fix after a 3rd visit when they are already in there fixing the leak and only until the guy opens our machine again, i am assuming just so they can get more money from us as coercing customers to pay after half the labor is already done. I chose to give this company one last time to make things right and gave the green light to schedule a third appointment to fix our washer which we NEED. Well the time came for them to fix our washer for a third time, and this time with a different technician, named Serge. Coincidentally, this person had to cancel the service call because his car "needed to be worked on and picked up" at the time of the service appointment. Coincidence? Do yourself a favor and RUN from this company. They will take your money, waste your time, and give you the run around instead of being transparent and honest. If the company sees this, i hope you get the Karma that you deserve for taking advantage of people while being in a vulnerable position. Complete joke of a company.