As a previous owner of the old R32, I wanted a new "R". The car, particularly in my desired configuration, was very hard to get. Other dealerships would not even put my name on a waiting list for the vehicle. Not only did the sales person put my name on the list, the general manager kept me informed of the status and let me know as soon as the car was available. They know the meaning of customer service! read more

We found the vehicle we wanted online, and it was at the Fred Beans in Devon. Even though it has been shuffled around to different Fred Beans dealerships for over a year, it was not clean when we arrived for a test drive. It was not clean when arrived two days later to purchase it. It had a new inspection sticker, but the windshield wipers were obviously shredded and needed to be replaced. We left it for a week after purchase, and hardly anything noticeable had been done (two spots on the paint were touched up, others remained untouched). We took the car and then realized the next morning that one wiper blade had been removed but not replaced. They sent someone out with a new one. However the next morning while driving in the rain, it was obvious the other blade needed to be replaced, and a crack was forming up the windshield from the uncovered metal hitting the windshield. So the car went back again for another week. Windshield was replaced and another new wiper blade, but the car STILL was never properly cleaned. I guess i didn't realize that it wasn't standard to expect a detailed car when buying from a dealership. As much as I genuinely liked Jamie, the "get by doing the bare minimum" attitude of the company couldn't live up to her assurances. But hey, we didn't haggle the price, so i guess they win. read more

My husband and I purchased a used 2011 Ford Escape from Fred Beans Devon. The price was much cheaper than any that we had found as we had been researching the same and similar vehicles for about a year. We were told during the purchase that the condition of the vehicle was "as is" which we understood as scratches on the exterior, ripped back seat, front bumper out of place, etc. We did not request for these items to be fixed and understood that the price of the vehicle was non-negotiable based on those issues. My husband test drove the car and was also given permission to drive the vehicle home to show to me before purchase. We agree to purchase it but I had asked that the dealership detail the car again because it was clear that all they had done previously was vacuum the interior. I pointed out a few places as examples which my husband relayed to the dealership. They agreed to clean it up before we picked it up the next night. My husband was also told by the dealership that they would call to get the code for the door mechanism on the outside driver side door so that we could reset it. The following night when my husband picked it up he was surprised when he left the dealership that they had not filled the gas tank for us (minor issue at the time, but combined with everything else it adds up). When he arrived home it was clear that they had not detailed the car but only cleaned the specific areas that my husband had pointed out. There was dog hair all over the back of the rear seats, the car smelled like a dog was in it often, there was hair and dust in between the front seats and the center console, there were liquid spills on the interior door panels, the center "command" center with the radio and AC/heat controls was filthy, the seats had stains on them, the steering wheel was dirty, the list goes on and on. We also then realized that we did not get a spare key. We contacted the dealership because we knew that this had previously been a lease and I knew that if a lessee turned in their vehicle without the spare key that they were most likely expected to pay a fee for that, which I would assume the dealership would use to get a new key made. Fred Beans of Devon informed me when I asked about this that they were not the ones that received the vehicle back from that owner, but that they had purchased the vehicle from another dealership. I would expect that any dealership would ensure that spare keys are available for customers that are purchasing from them regardless of where they received the vehicle from or request the key be made from the dealership that they purchased it from. They informed me that they would at least look into what their dealership price would be to have a spare made as well as getting the door code and get back to us. We did not hear from them for what we thought was a couple weeks but after contacting them again to find out why, I did find a voicemail on my phone (my cell did not notify my of a missed call or voicemail so they were not at fault for not getting back to us as we had originally thought). However, the price that was quoted to me in that voicemail was different than the price that was given to my husband via an email exchange when we originally had told them we hadn't heard back from them. My voicemail gave a total of $158 for the key fob (with no mention of the code for the door) and the email quote was $250 for the key fob and $90 to reset the door code. We were under the impression that they were getting the code for us so we could reset it. Not that we would have to pay for that as well. I called a Ford dealership in our area and was quoted $250 for the key fob and they would do the reset on the door for free. So the $250 that Fred Beans Devon had offered us was not "their dealership price" as they had stated they would get for us. All of these things add up to very poor customer service. All we want at this point is a replacement key which should have been included in the beginning, we are not asking for anything above and beyond a normal transaction. They did offer to detail the vehicle again, but after seeing what was done twice already, we opted to purchase the items and detail it ourselves. We are not picky people, but we also do not purchase vehicles very often and when we do we expect to the dealership to do the best job that they can to please us and all we want is a clean vehicle with a spare key. The issues that I am describing here may all seem minor, but they all add up. These are all things that should come standard when purchasing a vehicle, new or used. BBB Complaint ID 9637278. UPDATE 8/3/13 dealership paid for spare key fob and door code reset. read more

I turned in my lease here and they agreed to PURCHASE my vehicle and relieve me of the remainder of the lease payments and any turn in fees. 9 months later after I returned from being out of the country I found that they had simply taken the car back as a lease turn in and didn't payoff VW credit like they agreed to. Of course the manager that I spoke with at the time is no longer working there. I spoke about the situation with the current sales manager when I came to realize what had happened, and neither him or a representative from the Fred Beans Group would right the situation. I should have kept paperwork for sure. However, the bottom line is that these guys agreed to a purchase and then turned the car in as a lease turn in because they realized they weren't going to make any money on it turning around and selling it. I would never walk into this place again. read more

Purchased a certified pre-owned GTI in March. Car has had an inordinate amount of issues. I've spent time and money attempting to correct these problems. However, on my most recent visit Joe was quite helpful. Joe was willing to help remedy the issues I've had with the car. What was great about this visit was that Joe took me into the shop to explain to me certain aspects of the vehicle. This type of service is what I originally hoped for. Ask for Brendan in service. He is very knowledgeable and helpful. I have to stick with a three star review due to the cars perpetuating issues. read more

This almost scammed me out of 2000 dollars took my car in for service because it was leaking power steering fluid,the service rep comes back and tells me is my rack and pinion I took it to another shop for a second opinion and all it was my hose that's next to the power steering bottle a 90$ fix there scamming people please beware. Volkswagen dealer in Devon pa. read more

I told them that I wanted to do business with them but they make it impossible. Our latest incident... When we told them the key was stuck and we were bringing the car over, they responded they weren't sure they could help. Huh? Later in service, we listened to them make fun of an older couple in for service without concern that we were standing there. Next, Andy, said he couldn't do the work unless we gave a deposit. He said it would take 3-4 days. Three weeks later after a couple of calls, Andy said the part was stuck in Mexico. The next day Andy said the car was ready. Huh? When I picked up the car, the deposit was not on the invoice. Andy said it was the parts department fault. Further review of the bill showed charges for "service". The cashier couldn't tell me what it was, just that "they do that to everyone"! When I got to my car, it was filthy with dirty footprints over it. When I asked Andy why I should come back, he just stood there and didn't reply. I agree with his answer, I won't be back. read more

4/17 - Took my car for an oil change, went to pick it up and was advised that my lock carrier (radiator support) had broke as well as my intercooler. I asked if this would be covered under my warranty and was told no because the piece "broke" but did not "fail". I've called VWoA to try to get a better understanding of how exactly a support bracket fails without it breaking but haven't gotten an actual answer to my question. The quote from Fred Beans was $1500.00 to get the repair fixed. They also advised that I would need this to pass inspection. I've taken the car for 2nd and 3rd opinions and not one other shop has told me I would need to replace this to pass inspection. I still haven't gotten a response as to why they've told me one thing and other repair shops have told me another. When I initially wrote this response back in January they called me and said they'd love to work with me on getting into a replacement vehicle. I'm not quite sure what their idea of working with me means but I left the dealership with no replacement because my financing was around a grand short... Literally the most expensive mistake of my life. read more