Been having issues with our well water after contractor replaced our acid neutralizer (which had been in use since 1987) with a new and larger system. Water testing by the contractor post installation revealed a coliform count of "5", leading us to paying them for a two separate chlorine treatments of our well, and still not getting the coliform below "1" while boiling drinking and cooking water for two months. At this point, the contractor proposed a water softener (the neutralizer raised the hardness a fair amount) AND a UV/Reverse Osmosis filter. Having lost confidence in the contractor, we sought out an independent licensed lab to test our water again. We wanted a lab that didn't want to sell us some very expensive equipment based on their tests. Fredericktowne Labs fit the bill. I took the water samples and delivered them to the Labs. We had two samples, one from water that had not gone through the neutralizer (the "raw" sample) and one of the treated water. They were very helpful, both at the counter and over the phone, They were able to get the tests done rapidly and give us results that we can trust. Both samples showed bacterial counts of less than "1", and were "safe for human consumption and meet all federal, state, and local requirements". We're still trying to figure out what we will do about the water hardness, but at least we know exactly what we are coping with. And, we don't have to boil water any more! The few questions we had were answered clearly with and showed a commitment to customer service that was refreshing. I'm still not sure that I trust the contractor we used, and I urge anybody how is contemplating spending significant money on water treatment to go to an independent lab, and specifically Fredericktowne Labs. read more

I'll change this when they make it right. Long story short- explicitly told lab n collector in great detail to test the well n holding tank at the hose bibb under pressure tank n they tested at the faucet. To make matters worse, after giving them an out hoping the guy had my test mixed up with someone else thinking they may just do it again, they gave me a bunch of nonsense about the faucet is an appropriate place to test. Never will use them again n would advise noone else to. The only way a "Lab" can't make this right is if they send the samples to get tested elsewhere n aren't actually a lab which means they have to pay again for their screwup. I feel like I've been robbed n i'd never perform this kind of a service to any of my customers. I'd feel like a thief. read more

these guys are great. email/phone coordinated with dan, john came over, work was done quickly and efficiently. super-friendly and a pleasure to work with. will use them in the future! read more