Went into the hurst location earlier today around 1:30 after months of research I had finally made up my mind on what I wanted. Walked in ready to buy the 2018 R1 all that was left to hash out was numbers. From the moment I walked in to the time I left never spoke to a single salesman. I even stood right by the bike I wanted and looked around in an attempt to get someone's attention for couple of minutes. They weren't even busy and even if they were some type of greeting or acknowledgment from the staff would have been great but not a single one acknowledged my presence. Definitely not a place that I want to give my hard earned money to and will be making sure any friends or strangers I hear mention buying a bike steer clear of this place. If you don't love dealing with people then get out of sales. read more

Daniel Zettina was such a great salesman. Very knowledgeable about the BMW GS 1200 we were buying and super congenial. The entire staff was friendly, accommodating and not pushy at all. Service department was great as well as Heather Addleman the business manager. Can't recommend this place enough! read more

These guys are awesome (Shannon, Bob and Pat etc). Great costumer service. Quality installation. Best experience at a dealership you can have. Bought a bunch of parts for my Victory Gunner and had them installed the same day. I highly recommend this shop. read more

I Purchased a new Cowboy 500 on 11/22 from @freedompowersportshurst. The unit overheated the first time it was taken out (11/25). Unit was returned on 11/28. After several weeks, @freedompowersportshurst finally fixed a hose problem in house and returned unit to us on 12/20. Parked it in garage. Unit then dumped all of the fluid out onto the floor within the week so unit was returned again on 12/27 to @freedompowersportshurst. This time we were told they would send it back to @Bennche for repairs. @Bennche did not pick up unit from @freedompowersportshurst until 1/5/2018. After numerous calls, we finally were able to speak with @Bennche on 1/18. We were told the engine had a bad cylinder head and the part had to come from overseas. On 2/5/2018, finally reached someone @Bennche for an update. Unit was finally ready Friday 2/9 to pick up from @freedompowersportshurst. On 2/9, went to pick up unit only to find that the windshield was yellowed, the frame was scratched and stickers were missing. As of 9/20, unit is still @freedompowersportshurst awaiting @Bennche to pick up again for repairs. We are still waiting a response from either company and they still have our UTV. read more

Short version: I will never give business to Freedom Powersports Hurst or buy a BMW again. Long Version: After some time searching and being a day late on a couple motorcycles I saw Freedom Powersports in Hurst had a BMW G650GS. It was a couple years old, lightly used, really low miles and a reasonable price, exactly what I was looking for. I test rode a couple bikes and eventually bought the G650GS on 5/26/2017. My initial experience at the Hurst dealership was pleasant and the purchase was easy even though they had people walk me around the store and attempt to sell me everything else they had. I didn't enjoy that part at all. Before I bought the bike I saw it in the shop disassembled. I asked the salesman, service manager and mechanic working on it why the previous owner sold it and if there were any mechanical problems. I was told it was sold because the previous owner wanted a side by side and it was in the shop for a little fuel system cleanup after sitting for a while. That all seemed reasonable enough, but it was a lie. Fast forward to 8/22/2017 the last day of the factory warranty. After nearly 200 miles of happy riding (600 miles total) I get on the bike hit the starter button and it turns over but doesn't run. After checking fuses, adding fuel and charging the battery it still won't run. That's when I noticed the fuel pump was not priming the system, time to call Freedom. I was only on the phone with them long enough for them to tell me there was nothing they were willing to do and I should call BMW. It took BMW a couple days (one of which I was waiting for a truck all day, it never came) to arrange transportation back to Freedom where they would eventually complete a repair under warranty by replacing the fuel pump. It went in to the shop 8/26/2017 and was not finished until 9/22/2017. Then I learned that Freedom had taken advantage of me. While at the service counter I asked for a copy of the service history on the motorcycle, ALWAYS DO THIS ON A USED BIKE BEFORE YOU BUY. It turns out that this particular problem had happened three times before. In 600 miles this bike had had 4 fuel pump failures. The third replacement had happened while it was in the shop before I bought it, it lasted about three months and less than 200 miles. I had bought a lemon after three people who had access to the service history told me it was good to go and nothing was wrong with it. Since I was not the original owner and the warranty was now expired no one Freedom or BMW was willing to stand behind their product and do anything fix the problem. They just wanted to keep throwing fuel pumps at it every couple hundred miles. That's not a good solution for a product that is advertised to be reliable and tough enough to go explore remote areas of the world. After talking with the store manager I decided to sell the bike back to freedom at a loss because it was not reliable enough to use it as I intended to. The store manager gave me an OK offer on the bike but I wanted to talk with someone who had enough authority to actually correct the situation and right their wrong. It took over a week before I was able to talk with the regional manager. It turns out that it was not worth the wait. The only thing he was able to do was say something like "there's nothing we can do because you are not the original owner, even though it failed under warranty." Luckily I had asked the store manager to put his offer in writing and extend the offer until after I had talked to the regional manager. If there is a black BMW G650GS with a VIM ending in 5410 do not buy it, if you already did sorry. read more