Shane went above and beyond for my requests and he is awesome to work with. Highly recommend.

I reached out to these guys and from the first phone call with Eric to Ronnie to the very end with Nestor was 100% a great experience. Eric- was super nice and got us the deal I needed. Ronnie- Amazing person. I could sit and talk to him for hours and enjoy every second of it. He was so nice and treated us so good. It was my first bike and he gave me alot of tips and encouragement and ideas that I can bring into my learning experience, he made me feel confident. Nestor- in finance another super cool guy and always smiling. He made the process smooth and quick when you have a great personality it makes the buying process so much better. All of these guys were the top of the line, I can see there like a big happy family in there and I love that. I love that I didn't feel taken advantage of just because one I'm a girl and two it was my first bike purchase. If I lived closer I would be begging them to let me join there team!!! read more

Classic Powersports of Rockwall - My new 2023 cfmoto 300ss. First bike ever.!! - Motorsport Vehicle Dealers Near Me - Rockwall, Texas

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The service department is just not what it used to be. I have been coming to this place for years and unfortunately we had to retire a bike for About a year and a half because my wife had spine surgery. It is a 2007 saber 1100 with 7000 miles. I brought it in to get a full service and carb clean to get it running again because it had been sitting and was turned away because the bike was over 10 years old and was told that if I did not have a new gas tank for the bike they couldn't help me because of it sitting that long the gas tank was compromised. That is the biggest load of crap I have ever heard. I brought a Honda to a Honda dealer, and rather than offering some sort of evaluation to check out the bike and clean the carburetor and get the bike running I get dismissed and say we're not taking it. After I get bothered by that statement, then they want to offer an evaluation on the bike. Why not just offer that to begin with. I'm in the service industry myself and when I provide a service to a customer, I give them three options good, better and best and what to expect. I will never dismiss them and just flat out Say no, that's not Customer Service. This particular bike has been inside this shop several times for For service and upgrades. In fact, one of the service technicians that used to be in the shop is now working the counter, and knows exactly who I am, and what bike it was. His comment to me was that is one of his favorite bikes because they are bulletproof and those were my thoughts exactly. The service department needs to work on providing a customer what they have requested and just give them scenarios of what could be, not just flat out say sorry we're not taking a Honda at a Honda dealer and Service shop because it's over 10 years old. Then tell them the only way would be if I bought a new fuel tank without inspecting it. I came in this morning for a full service and multiple upgrades to the bike Including new handlebars, wheels, and tires, and an upgraded stereo. I was prepared to spend a reasonable amount of money like I do every time and instead My business will go to a competitor. read more

This is the worst service dept in Texas. Hands down. True, if your brand new bike has been broke down 2 months and you say your filing a lemon law claim they will call the cops. Left my bike in the rain with O2s hanging and exaust ports open. 5 weeks old when dropped off. Dont complain......they will call Rockwall PD! You should see the video of them kicking me out! read more

Classic Powersports of Rockwall - 5 weeks old. Broke down almost 2 months. NO URGENCY. Parts have been there a week. Parts hanging in the rain. What a JOKE! - Motorsport Vehicle Dealers Near Me - Rockwall, Texas

Thanks to Big Paul, I was able to purchase a hard to find KTM 790 Adv R. I was able to do everything over the phone with Big Paul's help. I drove up from Austin to Rockwall, everything was ready. I was at the dealer no more than 45 mins, in and out. Once I got home I had questions, Big Paul was available to answer my questions or get the right tech. If you are looking to buy a motorcycle, ATV or anything like that, give big Paul at call. read more

Classic Powersports of Rockwall - Thanks Big Paul! KTM 790 Adv R 2020 - Motorsport Vehicle Dealers Near Me - Rockwall, Texas

I am laughing reading these negative reviews because my experience today was pretty bad. Just a bunch of bros hanging out and obviously do NOT want to be bothered by actual paying customers. Seriously, how is this place still in business with these people working here. Save time and do not ever come here! read more

Called to purchase a 2023 XSR 700 Yamaha motorcycle. Listed on Website at with special pricing of $7,995.00 Said savings of $904.00. When I asked for the "out the door" price, no trade, cash purchase, I was told they want to charge shipping from Japan and fees for putting the bike together. Basically, out the door cost is now $9,795.00. MSRP wasn't even that high in 2023! Typical bait and switch. Not very ethical. Buyers beware! read more

NO STARS! A review from a good customer who was treated like everyone else is being treated in this craziness of what we are calling a world now.... I went in to buy a wave runner to use specifically with the reck deck system. That was my number one requirement when purchasing. The sales guy assured me the Yamaha VX limited they had on the showroom floor was compatible and would 100 percent do what I needed. They also said since I'm a vet they were going to heavily "discount" the trailer I had to buy ($2500) for a dinky single trailer with tiny tires. Come to find out other dealers sell the same trailer for $1600 so they robbed me their also. So 23k later I buy the thing. Come to find out it's NOT compatible with the reck deck and it does not work for my intended purpose. They lied to get a sale. So I left a bad review on google. Now fast forward to today. I got a text saying my registration was ready for pickup. I go to the shop and after they all looked at me standing there for 10 minutes without asking me a single question I walk up to the sales guy and tell him I'm there for my registration. He shakes my hand and I kept my mouth shut at this point. He gets my trailer registration (not vessel) and begins to ask if the owner reached out to me. I said no he didn't. So he walked over to John Lawson the "sales manager" and asked if he knew if the owner was going to reach out. John's reply was "why would he? He left a bad review so why would we care" so at this point I said what's your name? Your a sales manager and that's the way you talk to an unhappy customer? He said stood up like his 5 foot 7 self was going to do me some damage and told me to leave the store before he makes me. I said come on over that desk and make me then. And I asked to speak to the owner. He said I work directly underneath him and he would make you leave also. So again I said call him and have him tell me to leave so little John calls the cops instead. I told him to let the officers know I'll be in the parking lot to talk to them when they arrived. So that's what I did. The sales guy followed me out apologizing saying he shouldn't have blown up like that no matter what the situation. But also told me they don't care about negative reviews because my one review won't bump them from 4 stars. The officers were super nice and professional all 6 or 7 of them. The sales manager criminal trespassed me and refused to give me my boat registration stickers. So an officer finally was able to retrieve them from him after going back and forth 3 times. Do not use this place! It's a total rip off and the owner does not care. I'd change my opinion on that if he calls me and explains why his employees are allowed to use false claims to make sales or why his sales manager thinks it's ok to talk to customer like that. Do not use this dealer! I have a very large Instagram presence so I will be telling this story all over social media. My bad review may not matter but let's see how many people feel the same way I do after I get the story out. Here is John Lawson the sales manager who refused to let me make a complaint with the owner, lost his mind till he was standing their shaking like he is about to snap or something and who called the cops because he didn't like that I didn't cower down to him. Hard to believe the owner lets someone with the temperament of a chihuahua be in charge at his establishment. Rockwall Powersports Please do not use this place. They'll only laugh in your face after taking your money and then call the cops if you complain! read more

Would be zero if possible. Sales manager is awful. They are price gauging if shop other places you will get a better deal. They are also dishonest. read more

I wish I could give more stars for the one nice sales guy there, but most of their employees now are rude and unhelpful. Whether you come in to buy products or call with service-related questions, this dealership seems to be unwilling to take care of customers. It's as if you're bothering them or intruding on their day. Bottom line, I'd recommend going somewhere else! read more

Just bought my first bike today from John, and man I couldn't be happier. He walked me around and showed me all the bikes and was overall a really good experience. Thanks guy! read more

Classic Powersports of Rockwall - All the dankness - Motorsport Vehicle Dealers Near Me - Rockwall, Texas

Came in today to get a helmet fitted to me and see which ones would be the best for me. Caitlin was very helpful with showing me the different kinds of street helmets and how they are going to feel at first compared to how worn in helmets feel/hold up. Everything is thought out nicely how the set up is in and around the building. It made my experience here quick and to the point . read more

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Terrible service ...New ( one year old never used) Yamaha inverters...charged me $679 and they still don't run

Owner is a stand up guy who took care of an issue I had within 24 hours. He even came in from vacation to do it. Definitely earned my respect. read more

This place is a joke. Sold me a bike that didn't even exist. Then had me drive 5 hours to pick it up just to get there so they could tell me they didn't know where the bike was. Even though they told me that the service department had been assembling it the past few days. I get there and as I'm waiting, no one will give me any answers. Nathan, my salesman, said it's at the warehouse, when I asked if we could go get it, he picked up the phone and began ordering Thai food for the staff. So I walked around while waiting for literally anyone to tell me something, Nathan proceeded taking care of other people, taking pictures of other bikes, all while curling his prepubescent mustache. Eventually the manager John Lawson came out with a check and gave it to me and nothing else was said. So at this point I've wasted my day, and spent over $200 on gas.. so I go in to ask where the bike is. The manager said it's lost but they can find it. "Sorry for your troubles, we'll ship the bike to you once it's found, and throw in something extra for you." Like cool. That's okay, yeah I'm out a day but cool at least I get my bike. The rest of the day goes by and I don't get a single update after I was told that they'd be hard at work trying to find it. Then I'm unable to reach anyone because their phones turn off at 6. Like all humans leave the building apparently. Finally I send an email to the manager to ask for an update, and he calls me from his cell, I can hear his truck door chimes in the background (I guess he got off early and was already home) he began to tell me some lie about how Nathan was actively looking for it and didn't do anything else all day... Nathan didn't even look for it while I was right in front of him. John Lawson is just a lawn gnome with a manager title. The next morning I got a call from Nathan saying the bike is gone and my check is in the mail (same check that was in my hand) then he hung up. I asked for a tracking number and they didn't have one. THEY MAILED A CHECK FOR THE VALUE OF A MOTORCYCLE with no insurance, tracking number or anything Via carrier pigeon... it's been months and nothing. No check, no free hat, nothing. "Nobody wants to steal your money" is what that sad excuse for a sales manager kept telling me... I could hear them calling me names in the background any time I'd finally get ahold of someone. Rockwall powersports is a joke. Go literally anywhere else. read more

TERRIBLE SERVICE.... SOLD MY MACHINE WHEN THEY WAS CLOSED.... I filled out finance paper work on Friday 6/10/22 for a side by side I wanted to purchase. The sales rep Eric called me after hours Saturday 6/11/22 and told me all my paperwork was approved. I can come Tuesday and pick up the machine due to the place being closed on Sunday and Monday. Tuesday 6/14/2022 I leave work early to make it home and get my trailer to make it to their location before they close. When Eric gets my paperwork together we go over everything and it looks good. Eric says let me check the vin # on the machine to make sure it matches your paperwork and you can get out of here. 30-40 mins go by and I notice a lot of back and forth like they are looking for the machine. I go over to the desk as Eric and his MANAGER are looking at the computer. Finally it's brought to my attention that they have sold my machine. So the first thing I ask is when did it sell?? You called me after you were closed on Saturday to let me know my paperwork was good and I could come Tuesday to pick it up. You are closed Sunday and Monday so when did it sell?? You have the Vin # to the machine I want to purchase on my paperwork but yet it has been sold. Eric was very apologetic about the situation and was going back and forth to his manager who was about 5-10ft from us to come up with a resolution. His MANAGER never said a word to me about the situation. I was given a option from Eric of taking the other unit on the lot which was a different color ( keep in my mind now that you have inconvenience me or pushing me to accept another color that I did not select some kind discount or package should come with it on the fact of the inconvenience) nothing was offered with it so I turned that down. No, that is not what I chose when I came up here to look around and select what I wanted. Eric mentioned we are showing one in our warehouse that is still in the crate we have to put it together. No, I don't want that either. I have plans to leave Thursday morning with the unit I had selected. (Granted this machine was a surprise for someone in another state as my plan was to leave Wednesday after work with the machine to be back to Texas on Friday.) Then on top of that to reach my deadline now the technician has to rush to put this one in the crate together to make my timeline wonder if he missed anything rushing and this unit is not overlooked. Eric mentioned we can have it together and have it delivered to my house as we believe we can have it together in time. I declined that as well there's no guarantee it would be ready Wednesday then my plan was that Tuesday when I was picking it up to have the trailer and machine dropped off at the leaving location for Wednesday evening to grab and hit the highway after work. Note they open at 10am no way this unit would be ready for me to hit the road Wednesday evening. Overall, I think Eric tried to solve the problem or come up with something but for his MANAGER to never come over as a courtesy to apologize or offer me anything for the inconvenience showed me how much they value customers at this place. Then to hear the MANAGER say after Eric and I finished talking so what are we going to do?? (Basically he was asking Eric if I was accepting the different color machine or wanted the one in the crate to be rushed together) That comment just put the icing on the cake for me, that truly showed me the MANGER did not care. Basically just take it or leave it. My whole situation has been uprooted because the machine that was for me mysteriously was sold when the place was supposed to be closed. Not to be offered any incentives or discount for the mishap or even an explanation from the MANAGER was crazy. To be offered delivery to my house was so much of an insult I can't even describe, I don't need delivery don't you see my truck and trailer outside. Not to mention my credit was run and I will take a hit which is even worse but I just can't do business with a place like that that would handle a situation like they did. This was no different than me going to a car lot picking out a car waiting on the paperwork to clear and come back the next day and they sold the car now they want to give me another one. Who knows what type of customer I would have been a repeat customer or sent family and friends there to purchase vehicles they don't know. I visited two other dealers before visiting Rockwall Powersports, as they had the unit I was looking for. But I was warned by the other 2 dealers about Rockwall Powersports and their price gouging they do and poor customer service. I got to see both first hand and I didn't even bring up the supposedly freight charge they wanted to charge me of $1300 which was also ridiculous but that will be in another review. I will never do business with this place and would advise others not to also. If I could give no stars I most definitely would. read more

I called to ask for a part and who ever was working in the parts department was extremely rude. Asked me 3 times what I was looking for and then put me on hold each time. Then continued with " Listen man if you can look it up faster then us go head, don't need your attitude." Yeah I might have been slightly frustrated having been put on hold and having to repeat my self 3 times as clear as I could. Horrible experience wouldn't recommend to anyone. Drive another 30min to adventure moto! Extremely nice and helpful! read more

Big Paul got me a SICK KTM Duke 390! Love it. The finance office lady is very friendly as well. Big Paul is real funny and straight to the point. Go me the bike I wanted and showed me other ones to. read more

Run Away! plenty of places to go buy a bike of choice and not have to deal with this bunch. Read these reviews carefully so you know what you are getting yourself into, I wish I would have listened. read more

I used to like shopping here for my bike but now every time I'm dealing with the parts department I'm always getting the run around and call back. F@&$ this place! Lost my good business. BTW service tends to forget what they're working on especially if it's taking an engine apart. read more

Rockwall Powersports has owed me $2,000 for the last 8 months. Impossible to get ahold of their finance department and when you do they are disrespectful and clueless. No one in this place has a brain. Be expecting a lawsuit soon. read more

Terrible service. They kept my sxs for over a month on a job that took an hr. I had scheduled for my sxs to have a recall fixed and they told me to bring it in bc they had the parts and could get to it the next day. Well they called me to tell me several times telling me that they were about to pull it in the shop. This happened numerous times until I got tired of it and ask them why they are calling me again to tell me they are about to work on my sxs. Why don't y'all just fix it already. Then the service guy got an attitude with me and even cussed. Finally when I received my sxs back it had missing screws, spring left unattached for my in gear start, brake light won't turn off bc they messed up the brake light switch, and even loose fasteners on the steering components(videos to prove it), . Bad thing is they left the screw and push tabs in plane sight for me to see them. They just do terrible business all around. Luckily I'm a mechanic and went back through it once I got it home. read more

I have brought my ATV to be serviced here on several occasions. On each occasion the repair was over $400. Most recently I brought my ATV in for service because it wouldn't start. When the tech diagnosed the machine they said "there is no problem" then a few days later I received a phone call stating that it would cost over $800 to repair my AT vehicle that was supposed to be just fine. Supposedly, I needed a new carburetor and a carb flush to the tune of $877. At which point I decided to pick up my ATV. They sold me $26 fuel additive that I could buy online for $6. I will add that upon receiving my ATV the panel had been removed and when I asked for it to be replaced they all stood around and chatted for among themselves before I had to ask again for the panel to be replaced. When they could see my agitation they finally moved my vehicle into their shop bay and slammed the door shut. I don't know what they did behind those doors but when my vehicle returned the panel was attached and the unit still runs. That said, I won't be back. read more

So, last week before we left I brought a new knobby and the rear wheel up to ROCKWALL HONDA to have them mount the tire. They called and said I should replace the tube (altho it held air). Since we were going out in the woods I said do it. But SPECIFICALLY told them "I want the old tube. If I'm in the woods and get a flat, I'll have a spare tube". I went to pick it up and asked for the old tube. The guy said hang on, let me go check. I waited and a different guy came to the counter and told me "I guess they threw it away, sorry". Turned and walked away. It was like "tough sh!t, go away now". I put my wheel in the truck and went up front to find someone to talk to. I found a young lady in an office and explained I had an issue in Service and was there somebody I could speak with. She said she'd get someone from Service Dept. I explained that they were the ppl I had an issue with and would like to speak w/ a Manager. She promptly walked back to the Service Dept! I tossed my hands in the air and said "they are the guys I have a complaint about, I'd like a Manager please please"! So, I waited. And I waited. The Sales guy who sold me the bike came to talk to me. I explained the situation and he said "it sounds like they need to do some dumpster diving!" My response was "they apparently feel they're above that!" So, I waited. Now it's 6:00, closing time. Another guy told me HE would find somebody for me to speak with. Finally, a MECHANIC or PARTS GUY walked up to me with a freaking inner tube and SMUGLY said "here's a BRAND NEW inner tube, Have a Nice Day". This had NOTHING to do with the inner tube! They were certianly not going to let me speak with a Manager. I decided I'd take the tube and let it slide. BUT.... I brought Ri's bike up there to let them look at the motor problem. Funny how quickly a "MANAGER" showed up now! I was told they "will no longer work on any of my motorcycles"! You would think they'd love to do the work, especially if you've got Honda's Extended Warranty! Apparently ROCKWALL POWERSPORTS has got so much business they don't need any more! And apparently ROCKWALL POWERSPORTS does not care about negative reviews either. ROCKWALL POWERSPORTS does not care about Customer Service! So guys, feel free to share this w/ all your friends! read more

Called to get service on a 2001 GL 1800. Was told "I wouldn't touch that bike" because it's over 10 years old. The GL1800 in this format was in production thru 2013. I was told I would struggle to find anyone who would be willing to work on it. So the next call I made of course they were willing to help out. Poor customer service will lead to its closure. If you have a bike greater than 10 years old, they do not want your business. read more

Classic Powersports of Rockwall - My 2001 relic. - Motorsport Vehicle Dealers Near Me - Rockwall, Texas

The salesmen are kind and respectful they always make sure you are helped, however ive had a very bad time with the parts salesmen, they dont seem to care for what you need help with or while one of them are helping you the other 3 are busy talking about there personal problems rather then taking care of there job, and when one of them are helping you they seem to careless about the part you need or if they can genuinely help you out. They have ordered the wrong part for me before, which isnt a big deal but the fact that they didnt seem to care striked a nerve. read more

Bought my Honda grom from them. Definitely getting my next bike here. Caitlin was so helpful getting me fitted for my gear and the techs did amazing on making my bike how I wanted it. read more

Don't ever go to this place to buy or get your Outdoor Powersports serviced. They will LIE directly to your face for the extra $. I had brought in a brand new 4x4 that we've been having trouble starting. They accused me of loosening the battery to add an implement - not the case. This post is not about the $, it's about the truth / principle. The store manager threatened to double my bill if I posted on social media, so here we are. read more

Waited for 20 mins and no one helped us out. Everyone passed by not one person greeted us. Drove over to GMC and made my purchase. Never coming back. read more

I got an incredible deal on my new bike, way cheaper than anyone else in the country. My salesman Eric and sales manager John were easy to work with and kept their word. In addition their maintenance facility is top notch. read more

The Rockwall Honda/Yamaha Sales Manager, Brian Ralph, should he working in a shady Used Car dealership instead. Beware of his bait and switch tactics. Recently purchased my third ride from this dealership, a Yamaha Waverunner and trailer. Negotiated price over internet. $ X plus t,t&l. When I ultimately reviewed the closing statement, Brian charged me an additional $89 "Handling Fee". He said it was for checking out the PWC before delivery. Very Questionable charge, some would say dishonest. Charge was never mentioned in negotiations and is a bogus way to either enhance Brian's commission or the Dealer's bottom line. Plenty of other Yamaha dealers in DFW, go see them instead. I will for any future Yamaha or Honda purchases. BTW, the PWC looks and runs great. The Finance dept, and Delivery Assistant were awesome. read more

This place had a pretty good selection to choose from, staff was pretty friendly. And I got the bike I wanted at what I thought was a good price. Until they sold me on a maintenance plan, which I was told would only add 10 dollars to my monthly payments. Which for what I was told I would get wasn't really a terrible price, on a 72 month plan it should have come out to $720 dollars after interest. Well I should of looked deeper into everything because they charged over 1600 before interest. And then I was told later that it's non cancellable, despite the fact that it wasn't for the original price I was told about. I was really happy with this place at first but I've left feeling disappointed and deceived. read more

Best shop around for high end custom work on atvs and side by sides. Techs are amazing. Loving my tricked out Kawasaki Mule Pro FXT! Cheers bros! read more

Every person here was helpful, kind, informative, and made the whole buying experience one well worth my time. From sales to finance to shop...i am thoroughly impressed with how i was treated!! I would highly recommend this dealership to any and all!!! read more

Classic Powersports of Rockwall - 2009 Yamaha 1300...welcomed me at the front door - Motorsport Vehicle Dealers Near Me - Rockwall, Texas

Need to learn answers your phone, parts department. I was planning on spending a bunch on money. Not a fan of listening to phone ring and ring and no one attending to the phone for five minutes, finally gave up and hung up. I bought a part and was not correct on my part . It was a big hassle to exchange the part treated me like I was bother to them. The males at the counter where treated nicely and respectably, but me as a woman was treated like crap. I felt like they treated me differently and less important because I was a women. I don't like how they made me feel stupid. They need work on customer service towards me, as a woman. read more

Parts are way over priced. Need an oil filter. They sold it for $27 otd. Retail is &18.99. Wont be going back.

Several years ago, I visited the dealership while researching a possible purchase of a Honda Africa Twin. At the time, I was riding a BMW which I was happy with, but wanted something new. Instead of discussing the merits of the Honda, I got a 15 minute lecture on how bad BMWs are. None of the propaganda was true, in my experience owning BMW motorcycles...it was just a poor salesperson badmouthing the competition because (IMO) he didn't know his own product line well enough to advocate for it. It was very unprofessional, and left me with a horrible impression. It was a couple years before I returned. Since then I've visited the parts department a couple times. Rude behavior seems the norm there as well, especially if you politely decline to give personal information just to buy a tube of sealant. The excuse that "we don't sell your information" doesn't work for me. First of all, if it doesn't get sold, then your own marketing is the only reason you could want it, and I don't want to be marketed to. Second, how do I know a small private company (their words, used to justify their excuse) has sufficient safeguards in place to prevent my info from being stolen? I was told that they had no way to complete a person's purchase if they didn't input contact info. If that's the case, then I'd suggest creating a generic customer account for folks like me that want to safeguard our personal info. But whatever their resolution, if any, it will not matter to me for I will never step through their doors again. read more

I have had my Honda Motorcycles serviced at Rockwall Honda for years. I have bought Bikes there also. Have Always had great service there until now. The guys in their service department should not even be allowed to sit on a motorcycle, least of all work on one. I took two of my bikes there recently for service. when I picked them up both batteries were dead. The want to be mechanic said, oh that just happened. we did not do it. I rode the bikes there one at a time to get serviced. the batteries were not dead when I dropped them off. The old service crew would never have done that. Bottom line, If you value your bike. stay away from Rockwall Honda. I doubt this new service crew could correctly service a skate board. read more

Wouldn't even give this place 1 star. We bought two brand new 2021 yamaha jetskis and trailer from them in December. We weren't able to pick them up until almost April due to my husband's offshore work schedule (take note that they sat there for 3 months). We got about 15 miles down road and realize the trailer has issue. Turn around and go back to find some screws were missing. They "fixed" it. My husband gets in the water the next day and when it came time to back trailer in the left side board was basically floating. Soooo trailer wasn't "fixed" and had to take back a 2nd time. We receive a recall notice on the skis in early May involving kill switches. We call and ask them to order the part and we will bring them in when gets in. We were told they could not order the parts until the skis were AT the dealership. No problem. We drop them off in May and almost 2 weeks later we are told the parts are on backorder. No problem. It sucks we can't use them as summer has arrived but hey we understand. My husband gets a call on Monday July 12 saying they are ready for pick up. He picks them up on Wednesday July 14. We make plans with friends for July 17 (meaning they were in our driveway for 3 days) We go to start them and they were both dead. So we are immediately frustrated as we have brand new skis that we have yet really been able to use. We head to dealership in hopes they can get problem resolved in a somewhat timely manner so that we don't have to cancel the day with our friends that are already waiting on us at the lake. We get there and a guy starts looking at it and 10-15 min later he says that WE (as in me and my husband) left them sitting for too long and the batteries are dead...in BOTH of them?!?!?! I lost my cool and asked how can you say that WE left them sitting too long when they have been at the dealership since May and we just picked them up 3 days ago??? He didn't make any effort to say anything other than it was our fault. So we get the "person in charge" and he doesn't even come out and greet us, ask us what's going on, he came out and immediately said the same thing mechanic had....hey yall can't leave them sitting too long or this happens. So we say ok let's get some new batteries on them so maybe we can still maybe hit the water by noon?? It was around 10:30am I believe. He tells us "well that won't be happening" you can leave them and we can get them to you in a couple of days. Due to lack of service commitment, placing blame on us, and the I just don't care if you're upset I'm not gonna do anything attitude, my husband and I both lost our tempers. He said he didn't wanna do business with us and to leave. Making our tempers even more flared. He ended up calling the police on us. It is what it is at this point and I will gladly not do business there anymore, especially given the track record we have experienced with them in just 6 months. Good luck if you decide to stop and give them your business. I am warning you now....they don't give a flying flip. I only wish I had read reviews about them before we did business with them. BTW, we ended up going down the road to bass pro and buying two batteries and replaced ourselves in 30 minutes. read more

I worked with Darrell... Who was patient and thorough. Extremely knowledgable, and gave me good instruction about operating and maintaining my new bike. I shopped around and he gave me the best price. Recommendation: dealership needs a seating area for wife/girlfriend. Women are more patient when they're comfortable. (So says my wife) read more