1. Freeman Automotive

    1. Freeman Automotive

    0

    Canton, GA

    Freeman Automotive

    4.1 (8 reviews)
    Open 8:30 am - 5:30 pm

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    Services - Freeman Automotive

    Auto brake repair

    Auto engine repair

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    crimped hose lower left in photo

    Though I have had Freeman Automotive repair my Mercedes E350/ 4 Matic numerous times prior to the latest move to Mill Street in Canton and never had to disagree with the quality or pricing UNTIL NOW. I WILL ATTACH PHOTO(S) to illustrate my negative review. In June 2023 I delivered my Mercedes to Freeman's new location and was happy for John that he located a larger facility after having his previous location claimed by the expansion and construction on GA 20 (Cumming Hwy) in Canton. My experience this occasion was not even 10% Pleased. I initially took my Mercedes to Freeman's shop on Mill St to have them properly install the top radiator hose using Mercedes approved locking device. John stated he wasn't positive he could purchase that part individually and ordered new thermostat housing with new thermostat. Instead of Freeman's mechanic, (KK -and I use that title with serious reservation) inspecting or testing the new thermostat for compliance, the new thermostat built such internal pressure in the cooling system. Though KK never tested this repair sufficiently before claiming his task was road worthy. After his mechanic (KK) replaced the Thermostat housing and thermostat, again, I was charged $892.28 and sent on my way. Driving to Oncologist for wife's treatment the car ran hot on I-575 South and by the time we could safely stop, the pressure in the cooling system had blown the top radiator hose in two, losing all the coolant. I called John Freeman for best advice at that point, and he suggested a local tow service. That was a serious mistake on my part, as the tow bill was $200, a total RIP-OFF. When the vehicle was next released to me, they had replaced the radiator, thermostat (again), upper & lower hoses, expansion tank and replaced coolant (without verifying the coolant level after signing off and releasing the Mercedes with less than proper coolant level). I noted the car was running too hot and checked coolant level at home to discover the system had air lock and was over one gallon low on coolant. Granted the radiator had a previously repaired leak that the overheat had caused to dissipate and the new radiator was a fair choice of repair from Freeman. Overall, I have paid invoices ($1,577.87) to Freeman Automotive for slip shod work that amounts to throwing parts at my car, rather than making the diagnostics necessary and totally ignoring my initial request that they properly attach my top radiator hose using Mercedes approved latching device. The current lower radiator hose which also acts as the Heater hose bypass is an improper part and is too long to fit as intended. Rather than return it, the mechanic (KK) crimped it and left it to reduce the coolant flow. You can see photo of that crimped hose (attached). I have photos, invoices and witnesses that prove to any reasonable person that I have not exaggerated, nor slandered Freeman Automotive or any person employed there. Add all the above to the FACT that because there was no testing prior to releasing my MERCEDES the pressure and OVERHEATING cause the head gasket(s) to blow out. I have no idea which gasket Right or Left bank but best estimates to replace gaskets are from low @$3,800.00 to high @ $4,600.00 and those do not include any additional parts or labor not included in base estimates. After reading my review of Freeman Automotive and his mechanic, KK, my final comments are: Would any Mercedes Benz, BMW, Volkswagen or even lawnmower owner still take their expensive vehicle to Freeman Automotive? Believe me when I clearly state that you would do less damage by throwing burning $100.00 dollar bills at your car than allowing them to literally charge unreasonable fees to throw parts and perform sub-standard repairs. I have photos, invoices and witnesses that prove to any reasonable person that I have not exaggerated, nor slandered Freeman Automotive or any person employed there. Add all the above to the FACT that because there was no testing prior to releasing my MERCEDES the pressure and OVERHEATING cause the head gasket(s) to blow out. I have no idea which gasket Right or Left bank but best estimates to replace gaskets are from low @$3,800.00 to high @ $4,600.00 and those do not include any additional parts or labor not included in base estimates. James Gibson 29 Jun 2023

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    22 days ago

    Great guys. Honest and helpful with bmw issues. Good pricing. Will return with my other European cars.

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    10 months ago

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    2 years ago

    John is experienced, honest and fair. His quality of work is top notch in the automotive industry. Especially foreign cars!

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    3 years ago

    Business owner information

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    John F.

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    5 years ago

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    Christian Brothers Automotive Cherokee

    Christian Brothers Automotive Cherokee

    (14 reviews)

    Brought my vehicle in due to a problem with the front tire. They charged me $2000+ and returned…read morethe vehicle with the front tire rubbing against the fender when turning, and the original problem still a problem. They charged me an additional $400. to repair their screw up. They treated me like I was stupid and the problem was my fault. As a young man I rebuilt engines and use to do my own mechanical work, so I understood the problem and what needed to be done. Stay away from these people.

    I took my truck to this location and had a terrible experience. My truck had a transmission leak…read moreand they supposedly replaced the transmission filter and the gasket. The fix did not last long and it was leaking again. They said that they just needed to torque the bolt and it would be good. A few months later it started leaking in the same place. Since they could not fix it within 2 tries I was not going back. I took it to a place in Kennesaw where they looked at it and said that it looked like it had been torqued too much and had bent the cover. Now I had to pay for the full job again and a new cover and this only cost me $460 where as Chrisitan Brothers charged me $980 and messed up my truck. I contacted them and they told me that since I took it somewhere else to get fixed there is nothing that they would do for me. I think that they owe me the full amount that I paid them or at least the difference of what I paid at the Kennesaw repair shop and the amount that they over charged me. I will never go to any Christian Brothers again because I have now had another person that has said she went in for one thing and now they want to charge her over $10,000. STAY AWAY

    Freeman Automotive - autorepair - Updated September 2026

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