The crew in maintenance and repair are fantastic - skilled and take care of your trailer to ensure it keeps operating smoothly. I have a horse trailer, so keeping things safe is very important to me. Gary is terrific and accommodates special requests to add "bells and whistles" to a trailer. They also do amazing work on custom paint for all types of vehicles. From time to time I buy supplies from inside the store, and they always seem to have what I need. I also worked with the sales team to sell a trailer, and they did a great job. All around excellent place! read more

This is the best trailer service in San Diego by far. The staff is helpful, friendly and professional. I have dealt with 2 other trailer places and I will use Freeway as much as possible. The staff is very knowledgeable and I was so impressed with the way they treated me. My trailer is now is great shape and ready to go! read more

Called ahead asking about rv dump station as we were on the road coming back from a trip. Was told they were open til 4PM. Arrived at 3:30 and saw an employee who told us to drive straight back. As we were getting rv in position we were approached very abruptly and told the gate was closed and we couldn't come back, by the same guy mind you that told us to come back. He was beyond rude and argumentative. Never EVER giving these SOB's a second chance for dumping, service or anything! Our crap is too good for these guys! Avoid!!!!!!!!! Zero stars if that were an option. read more

I purchased a trailer plug adapter for my truck here. The salesman sold me the wrong item. I didn't open it. I tried returning it 4 days later and the black haired kid with a crappy attitude says we don't return. Electronics. Well it ain't posted no where in the store. They have a sign that reads 30 days returns. read more

These guys may know their trailer parts, but they seem less than enthusiastic about selling a trailer. Maybe I'm just overly sensitive. The first time I went in to look at trailers I was directed to just go have a look. Some people may prefer to be left alone when shopping, but the way I see it, if I'm going to throw down thousands of dollars at your business, at least act a little excited about a customer checking out your product. Another time when I called to see if a sales person would be able to answer some questions if I came by, I was told the sales staff went home. It was only 3:30. I'd expect the person answering the phone to at least take down my number and have someone give me a call. Instead, I was left with the impression that if I couldn't get there before 3:30 then tough luck. I did ask if I could make an appointment and it turns out they will stick around for you, but it's just such a bummer to deal with a business who seems indifferent about starting a relationship with a new customer. read more

We recently purchased a used trailer and as first time trailer owners, I had no idea where to start. I first made several calls to the service department at Freeway Trailer and to the really nice lady that answerings the phone. I am sure my questions were very basic and most likey very "dumb" but I was always handled in a professional, kind manner. Because of that, we chose to take our trailer there for repairs. I felt that the service manager was very upfront and honest with me. I would often call with more questions and everyone was so friendly and never seemed to be bothered even though I knew they were extremely busy because they had alot of trailers and motorhomes they were working on. The work was completed quicker than I expected. The price, we felt, was very fair and you knew exactly what you would be paying because they were very good with providing us with pricing as each repair was being done. I would highly recommend this business to anyone needing service. Their store also is FULL of supplies and parts. Tonya B. read more

The two stars are for the hard-to-find items this establishment provides. A lot of these items can be found at your auto parts store for a lot less money. I usually don't write reviews but I had to comment on the very poor customer service that this place offers. The customer service is so bad that I'm about to tell them in person, but hopefully they read this. I ask for their advice and they basically ignore me or tell me as little as possible and then I have to figure everything out myself. I just wanted some options on trailer lighting and what I could bolt up to the bumper etc. The Fat guy with the white hair is always in such a bad mood that I'm always afraid to even ask him a question. The Old short guy at the counter always ignores me when I ask him a question -he literally just turned around and walked away one time. but then makes weird mouth noises. I ask for their advice and they basically ignore me or tell me as little as possible and then I have to figure everything out myself.!! I mean the place is so boring and depressing you think they want to help people out to make their life a little more exciting.? read more

Loved these guys. Brought my horse trailer here because of a short in the electrical system. Southwest trailers was previously paid to replace all the wiring because of intermittent problems. Turns out SW only replaced part of the wiring and then put a rivet right thru the electrical system when they put the trailer back together. So frustrating. But freeway fixed it in record time so we didn't miss our horse show. Great place. read more

I have been going to freeway trailer sales for 20 years. I have been buying parts for my utility trailers. I month ago I decided to get an estimate on my dump trailer. I made an appointment and a week later I took my trailer in to be checked out. I was called later in the day and was informed that It needed a lot of work and it would cost at least $1200 dollars if the master cylinder did not need to be repaired. I told them I would fix it myself. The service advisor was very vague and did not want to educate me on what was wrong with my trailer. I have breaks on only one axel. I worked on it myself and found out it was like working on rear drum breaks on an old car pretty easy, the master cylinder was $106.00 new. I felt they were trying to rip me off, I would not recommend the service department to anyone, if fact I have complained about it to anyone who will listen. The parts department is very knowledgeable though. David read more

Have purchased parts from Freeway Trailer Sales on more than one occasion. The sales persons have always been friendly and accommodating. Always a pleasure to do business with them. read more

I was referred to these guys through a friend of a friend and went by yesterday to see if they could help. My RV windows are getting ready to pop out because the window stripping is shrinking, I met with Jeremiah who was fantastic, we discussed the problem, I went back and forth took pictures and Jeremiah quoted roughly $50.00 per window and if I could get the RV there they had some time. The next day I drove the RV to Freeway Trailer Sales and got some crotchety old fart who needs to learn how to smile if he's going to talk with customers. Anyway I showed him the RV and there are 6 windows that need to be repaired, he quoted $800.00 for labor plus $300.00 in materials. I said that seems high, I talked with Jeremiah and the price should be around $300.00 total NOT $1100.00. We found Jeremiah who confirmed between $50 & 75 per window, but that the guy I was talking to was in fact the Owner. Wow, not only is the owner impolite, looks like he's chewing on a lemon, but he also has no honor, instead of either agreeing to the price I was quoted, or even offering something close he basically said take it or leave it. I would never buy from Freeway Trailer Sales for two reasons, one the owner is flat out rude, and two I don't trust them. If the owner is not honest enough to honor a quote then what keeps him from changing anything he says...? My suggestion is stay away from this business. read more

Entered to purchase an item. Explained what I needed. Manager challenged my knowledge in a sarcastic & condescending manner basically implying I had no idea what I was talking about. When he realized HE was wrong rather than apologize, he got defensive & argumentative stating that he has "STUPID customers who come in here all the time, buy the wrong thing, & then want their $ back." When I attempted to explain that I was concerned with the manner in which he was speaking to me, his was response was..."I don't care!" Really, is that anyway to run a business? Your bad day should not have to be mine too! read more

I've been going to Freeway Trailer Sales for over twenty years for pieces and parts from their store. In the last year I've attempted to utilize their service center twice and my wife once. Each time we were given a look of complete indifference and "why are you here" by the service manager. When I was able to pry him away from his desk and actually look at my truck I was approached by another employee who asked in a very rude tone "Can I help you". I retired from the Navy a few years ago. I'm not overly sensitive. I currently work in a field service group and I deal with customers. If I treated customers as rudely as these folks do I would be out of a job very quickly. I will take all of my business to Camping World as they are the next closest source. I do not recommend these folks and will tell everyone I camp with to go someplace else. There is no excuse for their behavior. read more

Was considering companies to buy a trailer from and stumbled across AZ's comment regarding dump experience at Freeway Trailer.. I felt compelled to relay a similar experience that I had with these guys. I "was" the owner of an RV that needed tank dumped. It was around 3:30 and when I arrived the main store was still open. I pre-paid 40 bucks to them about a month earlier for a "dump card" which allowed me to use their facilities 4 times (still had three dumps left on card). When I positioned my RV to enter the back gate I encountered a man who rudely and abruptly locked and closed the gate without a word. He did this with my brother, and me in front of him on the other side of the gate. He was ignoring me, while I tried to explain that I had a prepaid card and that no more than five minutes would be needed to finish my business. He than picked up a broom and started sweeping around the propane area and with disgust let out a mumbled" dumps closed!". I went back in store but could not find the attendant.. So I figured everyone was ignoring me and would return in the morning as I was running out of time and patience. Due to the tanks being full, I was unable to put my RV in storage that night and parked it on a side street where it was totally destroyed by an inattentive driver. I don't directly blame FTS, but the little customer in my mind thinks had tanks been empty I would still have my RV. Since this incident I have spoken with others who have had negative service from FTS. It seems that for some services and hard to find parts Freeway Trailer is only show in town. Just be ready for these local yocal clowns, because they will never miss an opportunity to make their customers look and feel stupid. Can they be trusted??? read more