I had the Amazing pleasure of working with Aaron . He was very attentive, Listened to what my budget was and helped me say within that range. The car I originally wanted was in Modesto. Aaron drove all the way there to pick up the car . Not only did he go the extra mile to pick up the car on the same day but he also browsed around to find me the lowest interest rate. Which was 4% lower than the prequalified loan that I came in with. Overall, if you are looking to buy a car this is the place for you and Aaron is the person you should ask for. He does not force you to go over your budget. He takes the time to listen to the things that are Important to you and he finds you the perfect car. read more

LOVE Fremont CDJR's sales team and it's where I bought my 2019 Jeep Cherokee. Their service department however is HORRIBLE and must be avoided. They discovered my Power Transfer Unit is faulty and not covered by the recall. However my service advisor ghosted me for weeks afterwards and refused to answer questions about how to go about fixing the issue, how long it would take, or if the vehicle was safe to drive in the meantime. A service concierge finally stepped in and told me I'd have to contact Stellantis to address these questions. I contacted Stellantis, who then apparently had to contact the dealership in order to proceed with my claim. Guess what? After weeks of them trying to get Fremont's Service Center to respond, they got ghosted as well! Stellantis eventually agreed that it would probably be best if I just went to another dealership for service. It's now been 38 days since the issue was discovered and I now have to start all over again. Save yourself the hassle and just go to the Walnut Creek dealership instead. They're actually a Service Center that will provide service... read more

Came in for a 30k service estimate and was quoted over $4,000 for mostly "recommended" services that aren't required by Jeep at this mileage. After reviewing the manufacturer maintenance schedule, I declined and will be going elsewhere. I'd recommend doing your homework before approving any work here. This is not the first time I've encountered inflated service recommendations from this establishment. read more

I want to give a big thank you to Anthony Hatefy and Xavier at Fremont CDJR! We came in to check out the 2020 Ford Fusion we saw online, and from the moment we arrived, the experience was amazing. Xavier greeted us and made sure everything was taken care of. He was professional, kind, and clearly passionate about what he does. He even got the car detailed and looking great for us! Once everything was ready, we met with Anthony to finalize the deal. I can honestly say it was one of the smoothest, most comfortable experiences we've ever had buying a car. We sat and talked like we'd known each other for years. Overall, this was hands down the best car-buying experience we've had. Thank you again, Xavier and Anthony--you both made it something special!! read more

Fremont CDJR Service Center - Auto Repair Near Me - Newark, California

Deserves no stars.. Absolutely unacceptable service at Fremont CDJR. I was called to pick up my vehicle , only to arrive and be told it wasn't ready and I have to wait more, wasting nearly 2 hours of my time. Service Advisor and Service Director offered dismissive excuses ("human error," "same name/car coincidence") and unprofessional customer handling. Staff talked to me (gaslighting) as if I "misheard" the pick-up confirmation. A simple "free oil change" was offered as if it is a favor, does not compensate for the significant operational chaos, lack of accountability, and rude behavior received. Service Advisor was visibly upset and rude towards me when all the fault was from their side. Avoid this service department. read more

I've been taking my Jeep Grand Cherokee to Fremont CDJR for service since we purchased it in 2013. Fremont CDJR has always done an excellent job at a competitive price. I'd like to call out Jessica for being very professional and, frankly, easy to work with. read more

I contacted them asked details about oil change and regular maintenance and inspection. They said they will let service staff to contact me, but never do that. read more

This CDJR service center is one of the more reliable ones I have been with. They are often short on manpower hence things are a bit slow but people are dependable My service advisor was Ace. He is nice and respectful. I love that he can be transparent to his costumers. Definitely would come back read more

AVOID THIS SERVICE DEPARTMENT LIKE THE PLAGUE! Good luck getting these folks to diagnose your problem. I think the service team must be both deaf and blind! These guys charged me $300 for diagnostics, kept my car for nearly two weeks, all so that they could tell me that a loud, very obvious engine tapping was completely normal. They lied to my face to say that they drove the car, but odometer numbers showed they definitely did not. This shows me that the service department is both dishonest and incompetent. Good luck getting them to honor your warranty. After taking the car back and having them finally admit the engine is broken, the service manager, Tony Ma, is refusing to honor the warranty and accusing me of failing to change my oil, even after I supplied him with receipts showing my many on-time oil changes. Tony keeps repeating "the oil filter looks like it's never been changed". Wellll.... that's what happens when the engine is tearing itself up inside - all that particulate matter is going to end up in the oil filter. It's incredibly insulting to be told that I'm a liar when I've clearly provided evidence to the contrary. I've been nothing but polite and forthcoming with these people but they appear to have a vested interest in providing poor service and denying legally-binding warranty coverage. read more

Thanks my gladiator was in and out couple hours, oil change and tires rotate. thanks again. read more

Fremont CDJR Service Center - Auto Repair Near Me - Newark, California

I'm really disappointed with the service I received at this dealership. When I went in for a service, I was told I had a leak in one of the shocks. The service rep mentioned they would order the part and notify me when it arrived. A few days later, the service rep, Erlinda D, texted and called me repeatedly, asking for a 5-star rating. She was very persistent. Three weeks later, I started hearing a unique sound coming from my brakes. I called Erlinda to make an appointment, which she scheduled for a week later. When I arrived for the appointment, I discovered that there was new ownership, and all appointments had been canceled. Given the safety concern with the brakes, I tried to reschedule and finally got an appointment two weeks later. I brought my Jeep in, and they diagnosed a problem with the brake booster, which needed to be replaced. Erlinda assured me the part would be in by the beginning of the next week and that she would call me. However, two months have passed without any follow-up. I've left messages that have not been returned. It's ironic that Erlinda was so eager for a positive review initially, but after receiving it, she failed to follow up, take care of my car, or communicate with me. I am still waiting for the shock replacement part. Her service has been poor, and her follow-through has been nonexistent. This experience has made me very discouraged about getting service at this dealership due to the hassle of getting someone to do their job. read more

Worst customer service imaginable. They assigned a very junior, untrained rep (initials C. L.) to manage my fairly simple auto repair. They held my car for seven days in the shop, didn't pick up the phone or respond to the text system to provide updates, show total disregard for customer's needs and time. They overcharge for the simplest repairs and have absolutely no idea how to manage communication or project scheduling. This is not my first experience with their poor service. I regret purchasing my Dodge Dart, and the main reason is because I have to deal with this repair shop. They are sure to ruin your day...actually whole week. You'll be without your car for at least a week. You'll get a portion of the fixes requested and leave very angry or crying. This junior rep was not trained well and the manager was nowhere in sight. Horrible for everyone involved. Avoid this place at all costs. read more

Thank you, John Tran for the outstanding service! We can in without an appointment had our van back within 2 hours along with a full assessment of issues. The team here was so helpful and friendly. Our van cam back as clean as we left it. Highly recommend. read more

I always take my van to be serviced at DGDG. I recommend Christopher Jimenez as he is always so helpful and makes sure the van is taken care of They have the large bay for my van and all I need to do is call ahead to be sure it is available and it only takes a couple of hours and I'm back on the road read more

Every drop of oil came out of my Jeep I had to have it towed to the dealership I didn't get and I'm sorry I didn't get a thank you for being a loyal customer I got absolutely nothing from the dealership they did change the oil again and I prayed I would make it home with the oil in my jeep I had to take an Uber three times because I had no jeep to get to work I didn't get a thank you I honestly didn't even a good get a goodbye when I went to picked my jeep up How about a free car wash how about a Jeep coupon how about anything at all Nothing absolutely nothing such poor customer service I cannot even believe Good riddance is what they're getting from me I did try to contact the manager before I posted this however he of course did not return my phone call read more

Fremont CDJR Service Center - Every drop of oil came out of my jeep - Auto Repair Near Me - Newark, California

Last minute appointment was easy to schedule. They were highly accommodating. Service personnel were very friendly and sought to ensure they understood the issues well as they took notes for their service tech team. Communication with the service desk was proactive and thorough and the service was performed on time and slightly below the quoted price. Good dealership and good experience. read more

If you know what is good for you vehicle, take it to Fremont CDJR. I live in pleasanton, but drive all the way to Fremont instead of my neighborhood dealership because FCDJR service it top notch. Cynthia is the best service rep and always takes care of me and my RAM Truck. read more

I purchased a new ram from this dealership back in 2018. Now I'm looking at buying a new 2023 ram, and I'm getting the great service like I did initially. This dealership is not only courteous, but they're extremely helpful with my needs. They definitely have my business as a Ram buyer for the future. read more

Came in,on,a Friday with no appointment. They squeezed me,in and promised at end of day. 3,hours later they called me and car was done. A,whole new service department and staff. Thumbs up so far. read more

I don't even know where to start. My elderly father took his truck in to have a leaky manifold replaced on 4/24/24. He was told it would take 2 days. No problem. He was told the cost would be approximately $2200.00. On 4/26/24 my father called to tell his service advisor Daniel Downey that he has a warranty on the truck and it should be covered and he should only pay his deductible. Daniel looked it up and said that he made a mistake and didn't see that my father had a warranty. He has to "redue" paperwork. On 04/26/24 at 4:52pm my father received a call stating that the truck was ready for pickup and they close at 5pm. REALLY? 8 MINUTES? What kind of customer service is this? They are closed on the weekend so now we have to wait until Monday. 04/29 My father calls to see what time we can get the truck - Daniel advised him that until the warranty is approved that the truck can't be picked up. Wait..... again where is the customer service? It was Daniel's error. My father said to let it be. 05/02/24 still no car. I did my homework and called the warranty company and other Dodge dealership and they were astonished that this was happening. Said we should have the truck by now. I call Daniel and he was stuck on he made a mistake and how he is human etc etc. I agree people make mistakes and that is ok. However you are holding an elderly gentlemans truck hostage because of YOUR mistake? I asked for a rental, he said they don't have rentals. That is not true because dealerships have rentals for clients. I did my homework and again I wasn't given the truth. I asked to speak to his Manager, right away Daniel states he's in a meeting.I asked to speak to the General Manager again no hesitation he's in a meeting. I don't trust Daniel or anything he says. I told him I would wait. He puts me on hold and a few moments later comes back and states he talked to his Manager (wait... isn't he in a meeting?) and we can come and pick up the truck (that the repairs have been made on last week!) and pay the $100 deductible. I took my father and we got him truck. Looking at his invoice they had a bogus email for my father. My father doesn't have email. What is going on with this dealership? I feel it is taking advantage of elders for sure! If I didn't intervien who knows when he would have been given his truck back. Not good customer service at all. I would not recomment this place. read more

I took my Jeep Wrangler to have a number of concerns addressed. I worked specifically with Jesus in the service center. He was clear, and helpful. I left trusting that the team understood my concern, the urgency of my fix and that they would do all they could to fix what was wrong. I appreciate Jesus following back up with me to let me know progress checks and my car has been running great. If I were to change one thing, the general diagnostic did take a while to get back to me. But with my appointment being a last minute schedule I was happy they could accommodate me before the holidays. read more

I always take my 2021 Jeep Grand Cherokee L to this dealership for servicing. Never had any issues and they always fixed stuff on the first try. Highly recommend either Ace or Gabe as service advisors. read more

I've had my Kia forte for a year and 5 months. In that year and 5 months, my car dies the day after I get it they refuse to come and pick it up and fix it. I have to manage to drive my way there. I try and return the car since not even 24 hours having it is it failing? They tell me know that they'll fix it that they'll fix it I can't return it and they fix it out on my way the car dies in the middle of oncoming traffic. They put me in a rental. It takes three weeks to fix and it was a problem with the ignition. I get a recall on my car that I was told by the service department was optional because it was a software update I choose not to go through with it, I called them they're holding my tags and my license plate until I get the recall done They let me know two weeks before the recall was due three weeks before the three months before I receive my tags and license plate were over. Then three months into having the car I take a trip to visit my mom in Arizona drive all the way there as soon as I get there my AC and heater stopped working. You can turn it on but no air will come out hot or cold. as soon as I got back, I turned in the car they gave me a rental. They kept it for three weeks. I unfortunately got the replacement car that they were letting me use towed which is completely my fault so I asked them to give me my car as is thinking that at least they should've been done at least a little bit with it in the three weeks that they had it no was just sitting in their yard untouched for three weeks while I was paying for gas every day for Dodge charger. Took it back to get fixed since it's under warranty. They need to fix it and it shouldn't be broken in the first place. They told me they put new tires on it as soon as I got it I've only driven 12,000 miles and my tires are literally about to fall off. New tires should last you a good 60,000 miles maybe even 50. But 12? And last but not least I was in my car ready to start the day and my car AC and heater won't turn on and the same thing that happened in Arizona is happening again not even a year later.. I on a Saturday because I have an appointment on Monday to get an oil change with them per my maintenance package. The guy on the phone is incredibly rude talking to me like I'm giving me no shit Sherlock answers and it's very telling that they don't care about the people that have bought cars from them, especially if they're having a terrible time he said multiple times that he wasn't here when I bought the car so that's Null and void there's nothing he could do to help me. The only thing that I wanted to tell him and I knew the sales department was the only thing open not service, but I wanted him to make a note saying that my AC blower motor is also out and that they need to fix it as well or send me back to Kia so that they can fix it and he refuses to do that. Don't ever go to Fremont for a car. read more

Had my car's first oil change here and was helped by Jesus Lee. He was very helpful in getting everything set up. Dropping off the car was quick. Everyone I interacted with was friendly and helpful. I was offered the option of being given a ride home, but my husband was coming to pick me up. The car was ready in a few hours and when I came to pick it up, I was able to get my car quickly. They do try to offer you add ons to the service, which make it more expensive, but when I declined, I didn't feel pressured to get the add ons and the price ended up being much more reasonable than I expected for a dealership. read more

This morning I dropped off the company van I drive for work to have exactly the same repair performed for the 7th Time. Yep that's right they are still trying to fix the air conditioning / Fan system for the 7th time. Complete Failures all around. The service guys Timothy and Ace don't care at all. They are rude and in the middle of talking to you and they see another customer they leave you hanging until they take care of the client they consider more important. Today it was the CHP drooping off a patrol car. Just plain bad if you can go someplace else I would. read more

I had a good experience with my service appointment this morning, The guy who helped me was Jesus Lee. Very professional,Took no time to check me in, Told me the wait time would be 2 hours, Helped to set up my Apple car play. The only thing that I was not happy was sitting outside in the wind and drizzle as they did not allow anyone to sit inside the building due to Covid. read more

Just want to give a shout out to Gabe at Fremont CDJR! Once again I received impeccable service. I took my Chrysler in for a check engine light on Thursday 10/5. Gabe greeted me and explained to me what the process was going to be. He was very kind and courteous with a great cheerful attitude. All this was good but what pleased me the most was that he did everything he said he was going do. He kept me informed on every detail and my car was ready 2 days earlier than I expected so another Shout Out to the CDJR mechanics and entire team. In all the years I've been doing business with you I have never been disappointed. read more

I was expecting good service from Fremont CDJR. However they did not fill my expectations of a quality service company. There were several areas that could make Fremont CDJR a better service company. I will wait to post my comments if I receive a reply from the dealership. I did not get a reply from the dealership. read more

Stay away from these scammers. I took my charger in because of technical issues with they connect radio. They couldn't diagnose it. But they charge me diagnostics fee. They couldn't fix the problem. They had to get a hold of some engineers on the East Coast, who could not resolve the issue. Then have the nerve to charge me a $200 diagnostic fee. A week later, I got a hold of uconnect. And they told me that I was due for an upgrade, and to get a USB drive, download the software onto the USB and plug it into the vehicle. Guess what, that works. Cost me two dollars for a USB. So then when I called the service manager to tell him what a poor job they did, he never called me back. You've been warned read more

I've had the pleasure of visiting "Fremont CDJR" three times now within the past 6 months; once for a regular service maintenance, once for an additional FOB and the third time for a side mirror replacement (My fault) on my Dodge Ram 1500 -- During all three visits, I experienced nothing but EXCELLENT service. 5 Stars! The environment is VERY pleasant, positive and customer focused. The staff is so friendly, they really care; I was asked multiple times; "Have you been helped?" -- Even by Edward, which I later found out was the manager. He is an involved Manager, every time I go there, I see that Edward continues to strive in making sure the customer is happy. (Let me also disclose to you, that I am a VERY meticulous person.) This is the only place I will take my Ram! read more

I am so glad that I found this place after I purchased the JL. Looking for a shop that can fix issues of the card and service you better. Some shops are ok but no "service", you have to drive up there and wait. Some shops are pricey. This dealer ship has most efficient way to reserve a time slot for you and they will send you back by a lyft trip with no charge. You can always check status. I am also surprised how clean my card inside and out after I picked up my car. So my key points are: 1) efficient procedure 2) clean, friendly and professional service 3) reasonable price read more

I took my Jeep GC for oil change. I did not have a chance to walk I and was already greeted by Edward. We went though the routine of check in and Edward informed that the shop doesn't open till 9am. I did arrive earlier then my appointment time . It was around 10am and Edward walked up to me and stated they are almost done working on my Jeep. Once done everything was explained on what work was done, even if it was just for an oil change, it was still good information to know. I can say from the time I arrived to the time to left with my Jeep I had an Excellent Customer Service by Edward Morga. read more

I scheduled a maintenanced oil change at the Fremont CDJR. Upon arrival, I was greeted immediately by the service/technician workers outside. Walking in I was greeted and assisted by Chris J. He went over the logistics of what would be done to my car, the cost, etc. Chris J. also assured me that my car would be done in a timely manner. I went out to breakfast after, and an hour later Chris J. called that my car was done. He handed me my keys opened my car door, and I was on my way. Everyone was exceptionally kind, happy and very accommodating. Thank you Chris J. and all Fremont CDJR staff! I will definitely be back again and high recommend their services. read more

Fremont CDJR service center has been serviceing my Jeep wrangler since i purchased the vehicle. Jatin (Jay) Parikh was my service rep and extremally help full. Jay explained everything going on with the vehicle. read more

Always A+ Experience here. Went in for an oil change 08/11 and was helped by Jay. He had everything done in a timely fashion . They also let me make their waiting area my office space. Atleast they didnt say i couldnt lol. read more

This place was great. We have a truck that had a bunch of recall notices on it, and the dealership fixed all of them in a few days. Super friendly and honest service. Not terribly expensive for a dealership. Thanks to Edward Morga for taking care of us! read more

I had my oil change appointment at 9:30am and Got my car back at 2pm I waited for 4hrs. I was waiting there for it.

It's hard to find a great company to works for. This is part of DGDG and the experience you get will be different from other CDJR store you visit. We appreciate your visit and we will do our best to serve you. read more

Went for 10K maintenance schedule and told them that the battery has an issue because the start/stop orange light is on. Long story short, they did diagnostics (which should be part of that maintenance already, I mean what is the point of that maintenance schedule to check batteries), changed both batteries, charged a ton of labor so ended up paying $1,400+ which I think is too much. That's for the cost. For customer service, also aweful, I brought the car in Monday early morning. Had couple of calls with Jay all along I have been saying its the batteries that have issues. He said he might need to have the car till the next day and said he will call me. Next day no call, so I called around 4pm he said it's not yet done and said how about Wednesday around 10am I said it's fine just call me. Wednesday again no calls so I called in the afternoon I was already frustrated I left a message to the cashier that Jay promised to call me and I have been waiting. So he called me 4:48pm said it's done blah blah blah I was trying to ask questions he interrupted me saying we have 12mins and he need to set up payment link so I can pay by 5pm so I can pick up the car as late as 7pm. When I got the payment link OMG $16,800plus!!!! So I texted back said I'll just go there on Thursday and said I think you overcharged me too much. So on Thursday Jay tried to explain they had to do this and that and that they discounted some items and just need to pay $1,400plus but still I am not happy with this big bill for just basically the 10k maintenance which is $400+ and changing batteries. I basically paid $1k for changing batteries. Need to find new shop for maintenance. read more

I brought my 2020 Durango in for service. My Service Advisor Chris met all my needs for my vehicle and was very polite and helpful. All the associated staff was also helpful. Thanks, Mike read more