Unfortunately, they never got back to me with a quote (even though I provided the required video and even some additional photos). We had some back and forth, so I know they were working on it. Not sure what happened with the quote. It felt intrusive and weird to provide a video of my house, so it's annoying to not have received any quote after getting past that hurdle. Edited to add: "only certain people leave negative reviews" - actually, most of my reviews are positive, so there ya go. I leave honest reviews, whether they are positive or negative or neutral. Considering I sent you my info on June 23rd, using the July 4th holiday as an excuse (as you did in the message sent to me) for not getting back to me isn't really sincere, especially when we had exchanged messages on the 23rd. But best of luck to you - maybe this experience will help you put in place a new workflow so that new clients don't slip through the cracks. read more

Honestly disappointed as I was excited to use this company to help clean one of my homes. I know i requested a big project and was ready to go. I was in contact with the person in charge of scheduling and pricing. I was told he needed some time because he was going to talk to his partner for a quote. Unfortunately, after 3 different days of asking for a quote and letting me know I would have the quote the next morning - I was left hanging. I even sent a follow up to that morning for one more chance since I know we are all busy but just left on read. At the end, I went with another company who got me a quote the next day and came out a few days later and got the job done. read more

Amazing service for my studio apt. Every nook and cranny was taken care of. Delicacy around all my music gear and trinkets, blinds dusted and kitchen was shining. I almost don't feel bad getting my place dirty when Vanessa and her team is on call. read more

Amazing service for my 1 bd apt. Every nook and cranny was taken care of. Delicacy around all my music gear and trinkets, I love you guys thank you so much read more

Vanessa and her crew are serious quality. Her did a great job with the service requested. Great find

I've been using Fresh Nest since day one and have never been unsatisfied. The cleaners I've had follow directions, but also take initiative to organize, which I love! Very reasonable prices, on time, trustworthy & considerate- I wouldn't think of looking elsewhere for cleaning services. I haven't used Fresh Nest for a special/corporate event yet, but they would definitely be my first call. read more

Fresh Nest - My dog loves Fresh Nest! (They bring their own supplies but will use yours upon request) - Office Cleaning Near Me

Absolutely incredible! Our house is the cleanest it has ever been. Vanessa made scheduling super easy, and the team that cleaned our place was friendly and professional. They went after every nook and cranny in our house, and now everything is sparkling clean. They seriously went above and beyond, folding clothes and organizing knick knacks so that everything feels incredibly put together. We will definitely be using Fresh Nest in the future! read more

I have been super busy with work and practically have 0 time to clean up my house. So as a first timer, I did whatever everyone would. Search it up on yelp. After scrolling for a bit, I came across Fresh Nest and decided to hit them up. Vanessa has been such a great help along with her team! She made my house cleaner than I could ever do. So thank god, I made the right call. So anyone looking for superior cleaners, it would be Vanessa and her gang. read more

Was happy they were able to schedule me quickly. Had common areas and two bathrooms cleaned on first floor of home only. Two ladies showed up, very nice. The three stars are for slow service and missed areas. They arrived about 30 mins late, no big deal really. But they worked so slow and one was on her phone quite a bit during her time here. My mother thought she may be having a troubled day so didn't say anything about it. My mother and I joked that they prob didn't want to clean any more houses today because they were moving so slow. They missed emptying the trash in bathroom; didn't do adidn't clean bathroom floor; didn't move rug in living room and clean hardwood floor; didn't wipe off trashcan in kitchen; didn't clean sinks; broke light in refrigerator didn't mention; stood on furniture to clean windows. Overall they did an OKAY job. When I brought my concerns up to the owner I was provided many excuses. I didn't request a discount but was merely providing feedback about my experience. She charged me over the quoted amount and said it was because the cleaners were here for so long. Wow! I would hate to see how long they take to clean a dirty house... She asked me not to give a bad review. I paid full price for sub standard service so an honest review is what you get. Maybe it just wasn't my day to try this service. I hope you have a better experience, I won't be trying them again. No * 2020 Update* Vanessa~ Since you continue to return to my review and harass me...I still have photos. Any of your potential clients can contact me and I'll happily share. If you had a quality business you wouldn't need to keep returning to this review...Good Luck read more

Vanessa and Herbert and their team continue to offer the best service even during the pandemic. They are hands down as good as it gets! Such pros and very detailed oriented. read more

I hired FreshNest to clean the floors of a condo after a kitchen remodel. The tenants were complaining about the floors leaving their feet black after they walked inside barefoot, despite the construction crew having cleaned after the remodel. FreshNest was able to deep clean the floors and did a wonderful job. No more complaints. Hooray! Thank you, FreshNest! read more

Amazing! Never seen something like this. The details. Vanessa and her crew cleaned my apartment incredibly. The Best Cleaning Service that I have ever had the pleasure to meet. Will always use them from now on. Highly recommend! read more

I am in need of a housekeeper, and so called to schedule a cleaning with this company. They were unable to tell me what their hourly rate was or to schedule a time, they wanted me to send them a video of what I needed cleaned before they could quote me any of that. A video? Really? And you don't know what you charge per hour? Needless to say they are a must miss as far as I am concerned. read more

I used fresh nest for the first time today. I have used numerous cleaning services in the past. Fresh net is by far the best company I have found. They are reasonably price and work extremely hard. They arrived promptly at my residence and did a fantastic job. They cleaned the entire time and went above and beyond what I expected. I was so impressed that I booked them for another appointment. You will not be disappointed :) A Plus, 5 stars, two thumbs up. read more

I've been using Fresh Nest monthly and I honestly cannot say enough amazing things about my experience. Hands down the best cleaning service I've ever used. Camilo is incredible--responsive, punctual, friendly, and most importantly detail oriented and very thorough! I appreciate how closely Camilo pays attention and remembers instructions from past appointments--he also takes initiative in caring for my home and my cat in ways that are way above the call of duty. It's super low maintenance and easy to book a cleaning appointment. It's rare to find someone you can completely trust with your home. read more

A friend recommended Fresh Nest to me a year ago, and since I have started using them I have been singing their praises. 4 of my friends have tried them and loved them; you will love them too!! They are very thorough, even surprising me by cleaning my fridge, toaster, washing my bath mats, and putting on fresh bedding. Every time the they visit there's a new clean detail. Best yet is that they're kind, flexible, and so trust worthy!! It fills me with so much joy every time I come home after Fresh Nest has cleaned, I hope you try them too and experience that joy!! read more

I hired Vanessa and her Fresh Nest crew to work on my wedding later this year. Although I haven't had the event yet, the experience working with Vanessa so far has been great! She was very detailed, sweet and personable and I CANNOT wait to work together with her later this year for my big day. I am sure she will do a great job :) Thank you Vanessa for being such a sweet heart and helping me! read more

Vanessa and her team have been cleaning my apartment for over a year now and every time they do an excellent and very thorough job. I have used apps like task rabbit to have people clean before and the difference is night and day. The people on those apps do the minimum acceptable job while Vanessa really cares about getting the job done right. She makes sure to do the detailed work like dusting around all of the tiny perfume bottles on my counter or getting the cat hair off of my furniture (not an easy job!). I really appreciate having a cleaning service that I can trust to do a great job every time! read more

All I have to say is WOW! I just used Vanessa and her team to deep clean my apartment and I have honestly never seen my apartment look so good. I have a small studio with two cats, so the apartment gets it fair share of cat hair. It so needed this deep cleaning and they went above and beyond my expectations. I highly recommend and now will use them monthly! read more

I've had the pleasure of working with Fresh Nest LA for over a year now, and I can confidently say they are the most consistent cleaning crew around! They work at our business (an event space) multiple times a week and continue to go above & beyond to make sure things are thoroughly cleaned, which is impressive. Camilo even offers to replace the bulbs on our market lights, which are constantly going out at different times. Customer service is always excellent, and they always get back to me promptly. Thanks Vanessa, Camilo, & the whole crew! We consider you a valuable part of our team. Highly recommend! read more

I've been using this cleaning service for about 2 years. Herbert has been extremely helpful and stands out by coming fully equipped with all cleaning supplies and vacuums, etc. He also uses eco friendly products that still keep my apartment looking sparkly. I've had several not so great experiences with cleaning services over the past years that always leave me disappointed. Fresh nest has affordable and fair rates, and consistently great results. Lastly, I must include that as someone who is very particular, Herbert and his team always listen to my main areas of importance and have excellent attention to detail. Highly recommend! read more

Cleaning with so much heart. I Yelp messaged Fresh Nest at 10pm, not expecting an answer till the next day. Vanessa responded within the hour. (!) I was able to have somebody clean my Airbnb the next afternoon. The first wow. I normally do my own cleaning and I'm extremely meticulous. This week was super busy, and our last guests had a big hairy dog, so I knew I needed some backup. I was expecting to need to do a follow up clean after Fresh Nest LA came through, like I do with every other cleaning service I've tried. But... no! The next afternoon, Camilo showed up, on time, with a warm smile and a ton of supplies. And I was completely blown away. I've never, ever seen somebody clean my space with as much care and attention as I would put into it. I've gotten close. But not like this. Especially with all the dog hair that had been left in there. Like I said, I'm a meticulous Airbnb host. I didn't find one dog hair in there after he was done. From laundry to cleaning the windows, to even hosing down the patio (nobody has ever done that before), Camilo did it all. He even let me know what supplies I was running low on, so that I could do what I needed to do to prep for my next guests. I am so excited to work with Fresh Nest LA moving forward, because I've finally found what I'm looking for. Thank you so much, Vanessa and Camilo! Edit: I was able to pay with Venmo, and that was pretty cool too. read more

Honestly, the best cleaning service in the LA area. Been using them for something like 5 years now, and have only had amazing service. Our place is always spotless, and they go above and beyond what we expect and what other cleaning services had done in the past. Super trustworthy, as well. We can't say enough good things about them. read more

I've been a very proud customer of Fresh Nest L.A. for about 3 years now. I had terrible experiences in the past with particulars and also cleaning companies. Finally I decided to give a shot to this guys and It has been great. Great customer service, Accommodating, work fast, very professional and always on time and ready to work. I have 3 kids in the house... and this guys show up with a smile and doing a great job no matter how messy it is. Can't complain at all and I will recommend them every time! You will not be disappointed!!! read more

Words can not express how grateful I am to have found this great service! Vanessa and her team came in and cleaned our apartment like new. Super professional, Super detailed and overall a joy to have. I would recommend them to anyone I know! The 5 stars they are given were totally earned and if I could give more stars I would! I hired them for one fee cleaning and now have them coming once a month to keep us together. Thank you guys so much!!! read more

These guys are great. I use them for my Airbnb rental while I'm out of town. I totally trust them with my house and they've been doing an awesome job! They even stuck around to give some love to my kitties. My point of contact is Vanessa and she has been a delight. Very easy to work with and I can't recommend her and Fresh Nest enough! read more

I hired Fresh Nest LA for my wedding at the Alexandria Ballrooms. They were in charge of set up, breakdown, and bathroom attending. They were professional, friendly and on top of everything. I would highly recommend them for a wedding. They made the job less stressful for my wedding coordinator and I. I have no complaints. They are beyond EXCELLENT. HIRE THEM! read more

We use Fresh Nest to clean our 3beds / 2bath at least once a week and they also help us with our Airbnb listings. They always do an amazing job and we definitely recommend using their services! read more

Fresh Nest LA did my move out clean for an apartment I was renting. My landlord actually sent me a message saying I would get my full deposit back and that I returned the apartment to them in better condition than I revived it. Can't help but thank Fresh Nest LA for that. You can use venmo to pay them which just adds to the ease of using them. Vanessa and her team and the nicest people too! Best cleaners in LA! read more

Can't say enough good things about Fresh Nest! My husband and I have been customers of theirs for over 2 years and I don't know how we managed before hand. When you have a 3 bedroom, 2 bath home, with 3 cats and 2 dogs it is almost impossible to keep things clean. But with Fresh Nest coming once a week, the house always smells wonderful and is sparkling clean when I come home. I really love their eco friendly products as well! You can't go wrong with punctual and professional service, affordable prices, friendly and accommodating staff, and great results. Definitely recommend! read more

Fresh Nest was recommended to me by an associate, as I was looking for a crew to do a deep cleaning and sanitizing of a home prior to us moving in. Vanessa coordinated the service via text and was highly responsive. I was price shopping around with different agencies and while Fresh Nest was the highest quote I got by far, we decided to go with them mainly because the fee was not by the hour, but 'until the job is done.' Every other agency I looked at gave a quote for 3-4 hours, but Vanessa quoted us a price range with unlimited time (with a difference of $100 from the low end to the high end of the quote). It was a crew of 4 people, and she said they would work until it was done. The details she provided on what would be done were some things I didn't even think of. In terms of the clean itself, they arrived on time and were remarkably thorough. I would look in from time to time and saw them cleaning every nook and cranny of the house. It did take a VERY long time -- far longer than I anticipated (they were there from 10:00AM - 5:00PM... four people took 7 hours to clean a 4 bedroom house!!!) but they were cleaning baseboards, ceiling lamps, drawers, etc and even cleaned scuffs off the walls with a magic eraser. Overall, I am very impressed with the service, and though we paid more than we would have with other agencies, the detail-oriented and thorough job made it well worth the price. In the middle of a pandemic, I would gladly spend more to ensure a place is completely cleaned and sanitized. read more

I first discovered FreshNest when they were referred to me via the Alexandria Ballrooms to use after a large conference we held. Vanessa was such a pleasure to work with and managed to squeeze us into the schedule despite less than 24 hours notice. She also has coordinated cleanings for me in my home and my parents home. I love that they bring their own supplies. use quality products, and truly make the process easy from start to finish. I'll be using them forever and always recommend them when someone needs a referral. read more

Vanessa and Rosalinda just finished cleaning my apartment and the place looks fantastic!! They were both super friendly and very thorough. Will definitely be requesting future cleanings. read more

Fresh Nest is fantastic. They were referred to me by a friend and I have been using them ever since. They do meticulous work. They are always on time or early. They have never missed an appointment. They bring their own high-quality, environmentally friendly cleaning supplies. They works carefully, but also quickly. They are polite, friendly, and do a fantastic job. I cannot recommend them enough!! read more

Coming home to a freshly cleaned home is one of the best feelings in the world. We've used Fresh Nest LA to clean our home for over a year. Herbert and his team are professional, courteous and overall great people. Herbert has great attention to detail while also working quickly and efficiently. He's accommodating with scheduling and is always punctual. read more

Best cleaning service I have had so far. They were able to accommodate me on short notice. Vanessa and her team got right to it when they got to my place. They scrubbed my kitchen and organized it to the point of it being unrecognizable. My kitchen floor was white again and shiny. I have tried many times to get it that white, and now it looks brand new. My bathroom is where they really impressed me. My bathtub is white again. They even cleaned the vent in my bathroom. Baseboards were done and they vacuumed in every corner in all the rooms. They are awesome! read more

Christian is by far the best cleaning person I've used. Reasonably priced, super efficient, does a great job, and has an awesome customer service attitude. I can't recommend him enough. read more

We hired fresh nest la to perform the set up and breakdown for our daughter's engagement party at the Alexandria ballrooms in Los Angeles. And to act as a restroom attendant. Vanessa was a pleasure to work with, she was very responsive and offered great customer service. I felt she was always a few steps ahead of me. On the day of the party when we arrived to the ballroom, it was set up according to the floor plan we provided. The crew of fresh nest were very respectful. They did a great job at the end of the party with the light cLean up which enabled us to get a refund of the entire security deposit Thanks fresh best team we will definitely use you again and recommend you to our friends read more

Fresh Nest has helped me out with sporadic cleaning. Now that a few different people have taken care of our apartment, I can say that everyone at Fresh Nest is thorough, professional, and friendly. Very reasonably priced and so easy. I would definitely recommend Fresh Nest to friends! read more

Camylo, Rosalinda, and Vanessa did a great move out clean! They were very consciousness of the areas I needed them to focus on and even requested that I look through the areas they cleaned to ensure it was to me satisfaction. I would recommend them especially since they were reasonably priced. read more