Fresh Tech Maid's exceptional customer service prevented a near disastrous situation for me! Take a breath and enjoy my story: My new apartment lease was to start on a Monday morning, and I scheduled Fresh Tech Maid to come on that Monday morning at 9am. The landlord informed me the previous tenant would be moved out by Sunday. So Sunday afternoon I went to check the progress of the move-out and found the previous tenant sitting in the living room full of boxes and other stuff, happily watching TV!!! She casually said she would move out tomorrow (Monday) morning by noon. Which meant there was no way I could have the Fresh Tech Maid come and had to reschedule. Sunday 4pm I started frantically calling, texting, emailing Fresh Tech Maid, knowing that the chance of replying was slim since usually businesses are closed on Sundays. The hassle of rescheduling was extremely stressful as it was holiday therefore busier week, so hotel prices were higher than usual too (I was planning to have some family move in the Monday after the cleaning). Amazingly Sue actually answered my text!!! She immediately notified the maids, and started calling clients that had Monday afternoon cleanings to switch with me. After many exchanges, she found a client that was able to switch with me. The feeling of relief and gratefulness was something I'll remember for the rest of my life! Remember it was a Sunday afternoon! How many other businesses could reply to you within 30 minutes, and spend a few hours helping you resolve a problem on a Sunday afternoon?!! Monday afternoon two Fresh Tech Maids arrived on time and did an excellent job cleaning with de-ionized water, totally toxic free, great for my young children. It was a 1100 sqft apartment and they cleaned the blinds and cabinets, which a lot of other cleaning services don't do. They spent about 3 hours. High recommended!! read more

We have been using Fresh Tech for a few months now and it has improved our quality of life. It is hard to find time or motivation to keep cleaning up after your children after getting home from work. With the help of Crystal, who is phenomenal, we are able to keep a cleaner baseline and the house looks like a million dollars after Crystal is done with it. She is just really good at what she does and is kind and easy to talk to. She is also great with my dog! Would recommend this service to anyone who always wants a cleaner house but need some help getting it. read more

Easy 5 stars for the convenience and effort of Fresh Tech Maid, specifically Caeli who cleaned my studio like a magician. After my building agreed to pay for professional cleaning of my studio because it wasn't cleaned well enough when I moved in, I was referred to Fresh Tech Maid by a friend who had them clean his new house before he moved in. I almost went with King of Maids, but after he showed me the terrible job they did, I decided to go with Fresh Tech Maid instead. I booked the cleaning all online with no problem, and everything was reasonably priced. $156 for my modest studio in Lakeview, which included cleaning inside of my oven and fridge. They gave me a window of 11:30-1:30am. At almost 12:00pm, Caeli arrived. She was very friendly, asked me if there were any areas I wanted her to focus. I pointed out some of the harder to clean areas on the stove and mentioned the bathroom had some hairspray residue that was difficult to get off. She estimated that it should take about 2 hours. With that, I bid her adieu and let her do her thang while I killed time. An hour later, she texted me saying that some of the residue on the outside of the fridge was going to be more difficult than she thought, so she said she'd let me know when she was close to done. I'd forgotten that I was having a TV delivered that day, but thankfully Caeli was home and signed for the delivery while I was out. SO thankful she helped me avoid the game of tag that happens when you miss a delivery. At about 4:30, Caeli texted me that everything was done. Coming home almost felt like walking into someone else's place! Everything looked like new, yet everything was as I left it. If she moved anything to clean it, I couldn't tell, but I could tell *EVERYTHING* was cleaner. My oven and stove top look like they've never been used. My bathroom is so clean that I wouldn't have to hesitate if my mom asked to use it. Basically, if you need professional cleaning or simply want your place to sparkle a bit, I highly recommend Fresh Tech Maid, and can absolutely vouch for Caeli's work. read more

The team has proven extremely difficult to get ahold of - both via email and phone. I'm trying to book a simple move-in grade cleaning and reached out with more than enough time prior to the requested date of service. I'm now using Yelp in an effort to get their attention - though there are plenty of competing services, at this point, I should consider moving forward with a different cleaning company. I'm discouraged by their lack of effort to be efficient business partners and make this an easy process to book a cleaning even though they position themselves that way in their voicemail. Here's to hoping this gets a response. read more

I have used Fresh Tech 3 times and now I am on a monthly cleaning schedule. Ashley has cleaned my unit all 3 times. She leaves notes that indicate any potential issues that she identified in my unit (slow drains, leaky faucet) which I may not have recognized so I can have them addressed, she does an excellent job of tidying and organizing in addition to cleaning. I did have to provide some instruction re areas I wanted her to concentrate on that were not cleaned the previous time but once I gave the feedback she both appreciated and carried out my requests. I have already recommended Fresh Tech to my friends, I enjoy this service. read more

It has been quite a while since I've posted a review on Yelp, but this company deserves me getting back online to give them a pat on the back. Fresh Tech has been cleaning my home monthly for the past 3 years, and if I could have them clean weekly, I would! I am a picky cleaner - the kind who will get on their hands and knees with a toothbrush to scrub - and this cleaning service meets (and exceeds!) my high expectations. All of their employees go through a rigorous background check, which was one of my concerns with opening up my home to strangers. Absolutely no issues whatsoever! The bonus is that they use eco friendly cleaning materials, which gives me peace of mind with two little kids running around the house. If you're looking for a thorough, trustworthy service to help keep your home sparkly clean, look no further than this company. read more

I have always found Yelp to be beneficial in seeing how a service company or restaurant performs. I would like to share an insight into the ownership of Fresh Tech Maid service. I personally know Wells for many years through ARCSI, a professional housecleaning association. If I were to use one adjective to describe Wells, it would be passionate. Wells loves his business and strives to be the absolute best in his field. He is an innovative thinker and is always searching for ways to enhance his customer's satisfaction. He is a hand's on owner and knows the keys for success. Wells has a thirst for knowledge and uses it to benchmark his company's performance. Fresh Tech sets high standards and has had great success in achieving their company goals. We have all experienced service frustrations where there is a lack of ownership passion. At Fresh Tech you will sense and feel the passion. read more

This experience was horrible, considering the live pitch I got about how superior they are to other companies. Not only was the cleaning was sub-par, but the follow-up as promised was AWKWARD considering the person who called to follow up to see if the maid did a good job called HER PHONE to ask us, WHILE SHE WAS STANDING RIGHT THERE. *Not* professional, put us in a very awkward position, turned us off to the company, and just plain bad business. Why would you do that? DO NOT USE THIS COMPANY. In addition, I DID buy the Yelp deal, and they did not honor it. I had to spend over a month contacting them to try and get it resolved. Not at all happy. At ALL. read more

Susanna, Vera and Joanisa did a phenomenal job cleaning my house. We recently moved in after a full rehab and the contractors did a bad job cleaning up the construction dust. We'd both been struggling with allergies because of the dirt. Fresh Tech Maids did a very through job of cleaning our unfinished basment with a shop vac and mop and we have noticed an immediate difference in our allergies! read more

I was in a bind because I suddenly had to move out of my apartment and needed it to be cleaned ASAP since new tenants were moving in three days later. I contacted Fresh Tech Maid and I couldn't have made a better decision. They made sure to have someone available on very short notice, and that person was Jasmine. She showed up on time, did an absolutely INCREDIBLE job, and left my now-vacant unit sparkling clean. Since I'm....how shall we say....specially challenged when it comes to being diligent about cleaning my kitchen and bathroom, I figured it would be a tough clean. Jasmine not only took care of it thoroughly and efficiently, she did it with a smile. If you need someone to help clean, I highly recommend her! read more

I used Fresh Tech Maid for 3 weeks (attempted 4). First appointment was canceled day of because the maid was sick. The second two appointments were kept, the service was ok, but nothing spectacular. Then I got an email saying this particular maid had been let go effectively immediately, never got a reasoning. So next maid did a good job, definitely wouldn't complain until SHE LOST MY KEY! The company did email, but no offer to pay for a locksmith. Just a .. btw it was not labeled so if someone picks it up on the street they won't know. After the last maid was fired, not sure if my key was "lost" or I should be worried about someone breaking in. The service sends multiple emails making sure you are ready for them, but they were not professional on their end at all. read more

I've been a Fresh Tech Maid customer 6 times in the last year and a half. Every time I get a fantastic cleaning. Most recently I had the pleasure of working with Brittney and she did a great job. Not only did she do a fantastic job, she left a really sweat note for us. I will be a continued user for years to come. read more

I had a really great experience with Fresh Tech. Alyssa was my cleaner and not only was she really friendly, she explained the company and her process completely. Immediately after chatting with her, I knew I would hire her permanently and have her come twice a month. She did an excellent job cleaning my home. I live alone with my dog, and I am really not that dirty. But it sure is nice to have someone like Alyssa to clean my house so I just don't have to stress out about it. My previous house cleaners in other states I have lived in had helped themselves to things in my house, and so I do feel more comfortable going with a reputable company, even if I pay a little bit more (and I mean, it is not that much more expensive in my mind). I would recommend them. They are also really easy to get a hold of and very communicative. I worked with Rachel on a lot of the details and she is awesome. read more

Fresh Tech is consistently such a great service. We have been using them for a while now, and Sue who is in charge of bookings is fantastic and accommodating. Let me just say CORNILLA is hands down the best new addition to their team. She really does leave no stone unturned so-to-speak. As long as they continue to be responsive, accommodating, and friendly WE will continue to do the same and enjoy a clean apt! Thanks :-) read more

We had a great experience trying out Fresh Tech Maid. Scheduling was easy online and I appreciated the follow up email and text to confirm the service. Tanika, our cleaner, was very good. She was friendly and respectful and got the job done. We definitely plan to keep using this service so long as the scheduling and cleaning consistency continues. read more

So, they didn't do any work for me. Why, because they couldn't answer my service request. Sent all the details for the job I needed done and then, wait for it....wait! nothing!! no response. I wish I had a better experience. read more

We have April M. come from Fresh Tech every other week. She is very thorough and cleans how I would if I had more free time. She loves our cats, which is a bonus because they follow everyone around the kitchen, begging for treats. I feel really comfortable with April in our place and know she will do anything I need help with. I highly recommend April M. read more

Most awful experience and customer service experience ever. Cleaning job when it eventually got done was decent at best, didn't clean ceiling fans, floor boards (add on), and missed vacuuming an entire room, did not wipe down kitchen cabinetry either. Where do I begin? I had knee surgery last November, lost my Father less than a week after surgery, then lost my stepfather one week after my father. My best girlfriends decided to do something nice for me and buy cleaning services for my condo. I got a card in the mail from fresh tech that my friends purchased 3 two hour cleaning sessions as a gift for me. How sweet of them! But such a nightmare came of it! I was busy planning funerals, services, holidays, physical therapy, grieving, doing life. Once holidays were over I reached out and left several messages for the girl listed in the card I received (no longer with the company (no response). Finally my girlfriend called Bc this was unacceptable and I got a call back. Then she could not find the record of my friend purchasing this. I took screen shot of card and it took her another 2 weeks to get back to me. She had to reach out to my gf who purchased gift for me again Bc she had no records. Finally I get call back to schedule cleaning...great, worked it out. Couldn't get anyone to come for a bit, but was still fine. Scheduled my first cleaning and decided to do 2 three hour cleanings instead of 3 two hour. They came. Two girls, one was in training. I called fresh tech to make sure I wouldn't be charged for 2 people. She assured me I would not and that I got lucky having 2 cleaners. (My friends got charged I learned...completely unacceptable espescially after I called). Because of the hassle to even get an appointment scheduled they gave me a add on of cleaning floor boards...which was not done. My ceiling fans weren't touched. They entirely "forgot" to vacuum my dining room, and you couldn't tell they wiped down any of kitchen cabinets. My bathroom however, was clean. Apparently the bathroom took 3 hours for 2 ppl! Mind you I am very near and tidy. No clutter. I called fresh tech to complain, girl was apologetic and said she'd send someone back or credit me for my next 3 hour cleaning I had remaining, and add on to clean my fridge and windows. Great. not. I used another cleaning service/lady who I love Bc I was not impressed but still had a credit that my friends bought. Recently I called back to get final cleaning and they were horrible. Still no record of me and what transpired over the months, or the sub par cleaning job, or the gift my friends had purchased for me. Owner finally got involved and was no help whatsoever and is completely unprofessional. Did nothing to rectify the problem or make a customer while. He had to reach out to my gf who purchased the gift, yet again...complete incompetence. He did nothing for her. He denied that I had any cleaning services left, that the original cleaners were in my condo for 3.5 hours. It's a one bdrm/one bath. And I listed all they missed...and there was 2 of them! Which he told me was not free and was docked from my time. Completely ridiculous and I was lied to. They also overcharged my gf once her and I sat down to figure everything out...and were not going to reimburse her! They are completely incompetent and it was such a scam when all my friends were trying to do was something nice after an awful month for me. They took advantage abd did nothing to make the situation better. When I threatened to call the BBB and report them I finally got my friend a refund of $44. If anyone cares to have more details or know more feel free to reach out. I rarely write bad reviews Bc I know everyone has a bad day, things happen, there's turnover. But this was insane. It took almost a year to be done with all of this. The owner takes no accountability for his employees, their incompetence, his turnover and miscommunication of his employees. All he had to do was make it right by giving me my last cleaning with the add ons I was promised and I would've kept my mouth shut. Now I will review on every site possible how awful they are. It wasn't the $ even (although very unfair and shady for my friends and their generosity). It was how they handled everything from day 1. I've got a great polish lady/family if anyone needs a good service. She's amazing, a Christian, reasonable, reliable, and worth every penny! read more

Usually I like to clean my own house, it is almost like a meditation for me. I was feeling overwhelmed post holidays and could not get the cleaning finished. I saw the review for Fresh Tech Maids on Yelp and sent a request. They were very prompt in responding. Cornilla has just left my house. It is immaculate. The floors look beautiful, everything smells fresh. I signed up for deep cleaning and glad I did. She did an amazing job. Please send Cornilla again to clean my house! The Fresh Tech Maid group helped me so much today. I thank you for your terrific service and sending me a meticulous cleaner. read more

Susanna and Laniya did a really great job cleaning our condo. We would definitely recommend them and ask for them again!

We hired this company recently to do a deep clean of our home and they did an amazing job! Lashanda and Gabby were professional and truly made our home shine! read more

Shantay has been over to clean our home a couple times now. We set up a bi-weekly clean. We recently moved back to the city from the burbs. I went through a couple different cleaning services out there over the years. Fresh Tech is definitely my favorite. The company is quick with responses and super easy to deal with! I love that I can book/change cleanings online. I love their a la carte menu, so you can add extras easily and whenever you want. Everyone I have encountered has been more than helpful. Shantay is always so friendly and kind. I have two young boys, so they get messy, especially their bathroom! Ha! It is always sparkling when she is done. Usually my two year old is home with me when she has cleaned and she is so nice to work around him playing, making sure to get his playroom done asap so we can pop back in there and stay out of her way. The condo always looks so great after she is done. Like I said, I have used a few different companies over the years. Stopping their services for various reasons, from moving to being totally unreliable and not cleaning well, but Fresh Tech is amazing! read more

Fresh Tech Maid are a good company. Sue does a very good job in communicating when there is the need to get something arranged or fixed. Destiny who comes regularly is diligent, professional, friendly and extremely good at getting the place up to snuff. I would be lost without them. Highly recommended. read more

Found them off Google, quick at responses, was great at their job, and the pricing was reasonable. Love how they have optional add-on items for stuff like cleaning the inside of the fridge and window binds cause not everyone needs that while some may love to get those down as well. Sherrill was the one helping with the works around my apartment, incredibly friendly, thorough with her cleaning, and very considerate. Would come back when I need another sweep. read more

Good service overall. However, I'm deducting a star because the company is, at least in my mind, attempting to inflate their Yelp review. After you pay for their service, they send you the links for the Yelp and Google review pages. If you complete a positive review and mention the maid's name within it, they'll give the maid a $10 bonus. I don't think a maid's compensation should be tied to a review of the company (which should be evaluated as a whole). This will distort the Yelp reviews in Fresh Tech's favor and confuse future consumers. I'd encourage Yelpers and others to pay a $10 tip directly to the maid instead, which is what I did. read more

We've used Fresh Tech a couple of times and the service has been fantastic. We're really happy with Tanika - she goes way above & beyond what's required. We're kind of particular about what we want, and Tanika was great about accommodating our needs. Also - we love the handwritten note she left for us - it was a nice personal touch. Highly recommend Fresh Tech and Tanika! read more

LaPorsha does a great, thorough job and makes sure to prioritize things the way I want her to. She also puts everything back in the right spot, which goes such a long way! The service is easy to book and confirm and has really helped improve my life. read more

We have had a mixed experience with Fresh Tech. After a great start, they started sending a different technician every 2 weeks. The last one used an incorrect product on our wood floors and created a smeary mess. I am happy to say that Sue was responsive to this situation and helped us resolve it. We were away for Christmas and Sue scheduled a new technician, Tatiana, to come and clean our apartment...it was so nice to return home to a sparkling clean home... Tatiana did a great and thorough job. I don't think the mirrored closet doors and glass shower door have ever been this clean! We are looking forward to having Tatiana clean our home every time from now on! read more

Scheduled a last minute cleaning before Thanksgiving and was extremely happy with all aspects of dealing with Fresh Tech Maid. Shakieta came out and cleaned my 2 bedroom condo and did an outstanding job. She's got a wonderful personality and is an extremely hard worker. Could not have been more pleased with the cleaning job she did. Would definitely recommend Fresh Tech. read more

I had Cornilla and she did an amazing job. Very thorough, very clean! It was so nice to come home to such a clean space.

They came back and fixed what wasn't done the first time around. The trash was empty so I was happy!

Lashanda came by yesterday to do the cleaning at our house, we are very glad she was there. She did a great job on our house, was very friendly, helpful and also did well with our very active pups. We have been using Fresh Tech for almost a year and are very happy with the service and look forward to their service going forward. read more

Tanika was great! She did an amazing job cleaning my apartment before I moved out. Her attention to detail was evident in the final product as she left the unit looking great and the appliances looked brand new! She went above and beyond what was expected and was extremely personable and professional. Would absolutely request her services again in the future. I would highly recommend using Fresh Tech Maid and Tanika! read more

Wow. Today was my first experience with Fresh Tech. I wanted to get a deep clean done in the house because I don't have a lot of time to do the heavy stuff like wash the floors, clean the oven and scrub the tub. I wanted to get a service to help me out a bit. I am SO thrilled with my experience. Firstly, when I made an online inquiry, instead of sending me an automated email, I got a phone call from Emily. She talked with me in detail about exactly what I wanted, which was so refreshing. She was polite, helpful and kind. She even worked with me to get the services I wanted in my budget. Amazing. Sinthia came to my house today and absolutely did a fantastic job. I wasn't home when she came but was able to leave a key for her. My floors are gorgeous, oven sparkling and every nook and cranny has been dusted. She did everything I could have asked for and more. I've just been walking around in awe looking at how wonderful everything looks. I will definitely be using their supreme services again. Thank you! read more

The cleaning crew did ok. They did not do a good job cleaning my floors. Every room still had dirt on the floor. I needed to swiffer after they left. They used the vacuum brush on my wood floors and scratched the finish. Some of my mirrors were still not clean. The major problem I had was the downtown parking issue. The ladies brought 2 cars down to the John Hancock building and I was told by Rachel ( I assume that she is their supervisor) that it is my responsibility to pay for lot parking and the company would pay for meter parking. Since one car took 1 hour to park on the street, the other car chose one of the most expensive lots to park in, The Westin. After they finished cleaning and went to get their car, the lot would not take payment from their company credit card over the phone. Rachel the supervisor, called me to BRING $27.00 IN CASH OR CREDIT CARD down to the lot TO PAY FOR THEIR PARKING so that these ladies can get their car. I needed to get ready for dinner and I had no cash. I also had no desire to get dressed to walk to a parking lot to pay a ridiculous amount of money for a downtown lot that I would not even park in because of the high price. I really felt bad for the workers that this company is so uncaring of its employees. The idea of forcing them to drive around for an hour to look for meter parking. I could have ignored the call and left them to get their car out however because my contract is with fresh tec maids, not the maids themselves. It was not negotiated when I booked that I would have to physically go and pay for parking of the maid's choice or that I would have to pay for parking period. This was an expense that I would never had agreed upon when booking as well as the time that was taken from my day to walk to the parking lot and pay for their parking. I am dissatisfied with this company as a whole and most importantly its LACK OF RESPECT FOR ITS EMPLOYEES AND CLIENTS. I suggest to them that they invest in a van to drop the maids off downtown for jobs, which is what most cleaning services do that work in the downtown area. I will never use their services again and I RECOMMEND THAT ANYONE WHO LIVES IN THE DOWNTOWN AREA AVOID THEM AS WELL. read more

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If I could give zero stars, I would! Unfortunately, my initial experience was tainted by the experience my friend had. Incredibly disappointed and would not recommend this company. A friend of mine was going through tough times and had to have knee surgery. Being in Michigan, I was unable to care for her and so me and some girlfriends decided to get her a cleaning service. After doing some digging and looking on Yelp, I went with Fresh Tech after speaking with Emily. She was kind and sympathetic and I felt confident using their service. This was when the shit hit the fan. When my friend was finally able to call, Emily was gone and lost all the information I previously gave to them. You know what? Shit happens, people leave and so I gave it to them again. Well, I hear from my friend again that she was still having trouble so I called again. The guy I spoke with after Emily left ALSO left the company. I was pissed and disappointed! We got this to make my friends life easier, but unfortunately she was having loads of trouble. When I spoke to someone, she was understanding and apologetic so I decided to give them another shot. Well, apparently when they came they did a half-ass job and only did one cleaning. When my friend called to schedule another service (we purchased three for her), they gave her the run around and as it turned out, only ended up giving her one. Listen, I understand things happen, information gets lost and people leave. The disappointing thing here is that they didn't really care. They kept blowing us off and I felt like they would just take the calls and disregard everything I said. I have no idea how there aren't more bad reviews on this place. I do realize this is an unusual request, but they should have told me if they couldn't handle it. Very disappointing! We have them three chances to make things right and they just didn't care. All those working at this company should be ashamed! My friend had a terrible year and they just made it worse. You should hang your heads and be embarrassed by your lack of empathy. Shame on this company! read more

I will not use this service again. I asked for a deep clean and while it was a pretty good surface clean, many areas that were included in my service were not touched. The only positive is that they do have a nice customer service program and sent another person to complete the job a day later, which was appreciated. Even though that second service wasn't perfect. What was NOT appreciated was being enrolled into a bi-weekly cleaning service WITHOUT my knowledge. It is incredibly unprofessional and sneaky to sign me up without my consent (I NEVER responded confirming this service). Thankfully I saw an email and was able to cancel before 48 hours or would have been charged a late cancellation fee. I would not recommend them nor use this company for a future service. read more

This was our first service ($125 total for a 1BR + den). While this is very steep compared to what else is out there, we've tried multiple other services, and this was worth it. Website very easy. Multiple emails reminders with other pertinent details. ANTONIA was fabulous. Friendly. Arrived within the 1-hour arrival window. Stayed 3 hours and did a very thorough job! Cleaned vents, crown molding, dusted walls, even vacuumed my dog bed. Asked me if she could use our step ladder (appreciated that she wasn't satisfied going for arm's reach!). We'll be booking again and thankfully there is a discount for bulk services. read more

Tanika did an excellent job 1/11/19! Some areas that are often missed or not thoroughly cleaned were done very well (such as dusting headboard and bed frame and vacuuming sofa and rugs). I am quite particular about the floors and was pleasantly surprised to find that even the baseboards were cleaned! Also, I really appreciated the fresh clean scent!! Overall, Tanika did a wonderful job and exceeded my expectations for this cleaning! Thank you so much for your hard work! read more

We've been using Fresh Tech for 5 years and they are a very good service company. My current technician Chandra works very hard with attention to detail and is very responsive to feedback. Thanks, fresh Tech and Chandra! read more