Customer service sucks here. Associates see people walking around looking for help and complete ignore. Instead of asking if we need help, they look the other way. You will see a group of guys just hanging out having me time read more

Terrible customer service. We dropped off our truck on Monday, they took all our information and we told them we could drop off the truck all week to get the brakes fixed. Tuesday, Wednesday, no communication. Thursday I started calling for a quote 5 times and nothing. Friday we had to go to the location because they wouldn't answer the phone. There they told us the inspection could only be done on Friday. We arrived on Saturday, nope! No one could do the inspection. A whole week, they never did anything. They told us to bring it back on Monday, no thanks! David & Alex Morales read more

I recently bought a new Expedition from Friendly Ford on line. The car was a courtesey vehicle and exactly as they described on line, the transaction was handled smoothly and my salesman, Angel Leyva, was very helpful and communicative. read more

My car has had electrical issues since late November, I had to bring the car back 10 times, till they where able to fix it (maybe) the last time it failed, the car would not start, and I had to limp in, they said it was a 12V battery issue, and tried to charge me $250 for the battery and $354.18 for the 'diagnostic charge' -- I refused (I have an extended service contract with ford) and told me ' we will remove the new battery, and you can take your car. My car has been at friendly ford for 4 days at this point. I took my car with my old 12v battery to Pep boys and had a new battery installed for $250 -- when I got home, I discovered the trunk of my car was torn apart, and the carpeting has been ripped away, and that my BRAND NEW 4KW lithium batter that was installed by the ford dealer had (maybe) been removed and swapped out with an older battery. I am investigating, and have filed a police report. - IF YOU USE THEM, take a photo of your gas gauge, "gas' has disappeared bringing my car in for service. - do NOT TRUST THEM! - they break more items then they ever fix! WHY did they need to rip apart the trunk of my car to service the battery by the engine??? read more

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Husband took his truck to the shop for an oil change and just showed it to me it's black , got charged for anti freeze and they never did it we had to go back and review a video, it proved it was never done. After 2 trips and 4 hours waiting. They will apologized and give you 25 percent off your next visit. read more

i bought two used vehicles from them in the past 2 years and in feb of this year bought my second vehicle and didn`t know i was getting charged for a warranty that i thought was part of the sales. looking at it know what i was told by the salesman stuff that was covered so i was lied to and i recommend not doing business with this outfit they lost me as a customer that always paid cash very unhappy and asked for a refund cause i will not ever and will use which im out almost $1500 dollars cause they can`t do a refund guess they don`t care of now no longer a customer.......................... ive would of told them i didn`t want the warranty at all!!!! read more

Not very friendly at all. I literally only went there to charge my mach e on the DC charger. It was too hot to wait outside so my 3 year old and myself went inside to wait. There was not one client in there when we walked in. Yet not ONE of the SIX workers said a word to me. Not one asked me if I needed help with anything. Not one of them even greeted me. A couple of them just stared at me. However when a hispanic guy in an army uniform came through the doors, he was immediately greeted! Couldn't even get through the doors all the way. Meanwhile my daughter and I sat ourselves down at a table and quietly waited for our car to finish charging. I guess our Black faces weren't even worthy of general customer service of "Hi, how may I help you?" Actually ONE guy (I think he is a mechanic because he was moving cars around outside) offered us some water. He was nice enough to acknowledge us but whatever. I will never come back here. Even as I stood up and walked out...nothing. Not any acknowledgement other than stares. read more

Friendly Ford - The worker ignoring me. Even after Ive been sitting here for 30+ minutes. - Car Dealers Near Me - Las Vegas, Nevada

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Service Department Super Slow Made an Oil change appointment for 9:30 am Took over 3 hours - I find it extremely slow for an appointment of a simple oil change. I didn't get my car until 1:30 pm Everyone at the Dealership are friendly & Professional but the Service is SLOW I don't think I'll be back read more

Never had a problem with Friendly Ford. I bought two cars from them and from start to finish they were great. read more

Stay away from this place if you need professional repair to your truck, you'll remember this review. Spent over 11k on a repair that should have cost half. read more

Disappointed. I need a repair that I was told would take "10 days." I have a warranty and a rental is covered for that amount of time. I originally called Team Ford and they said it would be about 2 months to get it in and suggested I call another Ford Dealer. Friendly was the next closest so I called them and they said they could do the repair "next week." Bad decision. The problem was recently diagnosed through Quick Lane so I was anxious to get it repaired. Anyway, after arriving on time to my appointment (AND taking time off from work), the service advisor said the car would sit in their back lot for 5 weeks before they even look at it! WHAT??? I spoke with Michelle, Service Manager, who offered no solution. I clearly made her angry because I told her the system is flawed and as part of the management team, she is responsible. Of course, she blamed the person who answered the phone and who made the appointment, which is BS and just wrong. In fact, she called her and proceeded to reprimand this poor person in front of me and the service advisor! So unprofessional. I drove back to Team Ford and they do not use the reservation time to just take the car and let it sit for 5 weeks before even doing the diagnostics. I'll let them do the repair in 6-8 weeks OR WHENEVER but the car stays with me. I can store it in my garage and not in a back lot. What a waste of time. I guess they want the issue to get worse and then they'll send me to Sales. This makes me believe that I will NEVER BUY ANOTHER FORD! Be careful when making a reservation at Friendly Ford Service. The operators are very nice but the managers are not customer-focused and do not take accountability or responsibility for their own processes. read more

I bought a truck here a month ago, went to multiple dealerships to see what i liked and ford had a great deal going on for 1.9% on XLTs. Which was exactly what i was looking for! I called in that morning and gabby said she would be ready for be by that afternoon, she took down things we didnt want and did want on the truck, she pulled one around and we test drove it and loved it! That truck didnt end up being apart of the promotion but she had the xlt (which we bought) and pulled it out for us to test drive. Gabby never delivered bad news to us once in this transaction, the stx didnt work out but as soon as she found that out she already had a back up plan and had the next car ready for us to test drive. She was so kind and was able to get us the exact deal we wanted coming into the dealership. After we purchased the truck she kept in touch and reached out multiple times to make sure all was well! We do love our new truck & are incredibly grateful for Gabby's professionalism, honesty and kindness! I would definitely recommend if you want someone who goes above and beyond for you! read more

Friendly Ford - Car Dealers Near Me - Las Vegas, Nevada

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Absolutely a waste of time. They give ford a bad name. Wont honor their online advertising and the sales manager told me to take my business elsewhere. Sales team knew nothing about the special financing read more

Paul Deems is simply amazing and has been taking care of my vehicle service needs for years. Unfortunately he is out of the office and passing his loyal customers to Bryan G in the service department until his return. Wanted to give a shout out to Bryan for his is wonderful customer service. Bryan is very communicative, honest and a pleasure to work with. Great job guys. You both are rock-stars! Friendly Ford Service Department 660 North Decatur Blvd Las Vegas, NV 89107 read more

Spoke with Angel regarding purchasing a car. Terrible experience and horrible service. Strongly do not recommend. Couldn't answer my questions. Didn't know the price of the vehicle. Had to ask the manager for every question I asked. read more

Dylan was my Sales person. He was great. He picked us up and actually dropped us off since we had sold our vehicle. We purchased a truck and had some slight problems with it and Chris the sales manager stepped in and handled it Johnny on the spot. Highly recommend great customer service read more

I would highly recommend Friendly Ford to all. Let me tell you my story. We drove into the parking lot and the salesman were standing there and I said "here we go" We stepped out of the car and a salesman walked over and asked what we were looking for? (The normal jiber jaber) He introduced him self as Bobby. Bobby said just walk around and if you need anything let me know. Well I was like hell yea that works great for me. We did our thing came back to Bobby asked to see a truck he went and got the keys. But then I let him know I wanted an Explorer ST but did see one in a color I liked. Bobby asked what color ls do you. So he said let me bring a car around and we will go to where we store more cars. We found the car we brought it. Bobby let us take our time and we stayed we wanted to go eat lunch and we would be back. Actually we want to check out a used one at another dealership. At lunch we were talking and I really did not want to go look at the other one and for on reason only, Bobby Stella. He was personal, he didn't push you, let you have your space. (And he put the speedo in KM so I felt like I was hauling ass) I could have saved $30,000 but I felt like a person not just a commission number. Bobby is amazing at his job and an amazing person. Please please please stop by and give him a chance to help you find that right vehicle. We came in from Lake Havasu City and we have a Ford Dealership but I am glad we made the trip out to Vegas. We will be back! read more

Horrible customer service, my car has a recall and fords policy states that vehicles with a recall could have a diagnosis fee waived which seems like common sense if the car had a recall , came here to friendly ford on Decatur and the service manager Ben declined my request for a simple diagnosis , and was rude and came out with a cheap autozone scan tool to tell me that thiers codes on the car , I'm sure that this dealership has had a rough time doing business with the poor customer service they provide , and I'm sure ford corporate wouldn't be happy at all with the lack of customer service they provide here at "friendly " ford in Las Vegas ! read more

My wife and I had purchased a 2016 Ford Focus a while ago and it had a recurring issue with the transmission. After finally getting through to Ford Corporate we were given the option to have Ford Purchase the Vehicle back or apply the money to a new Ford. We looked at both offers and we opted to do the replacement option since we received substantially more towards the new car than had we just taken the buyback offer. We purchased a 2023 Bronco Sport Badlands Edition in Area 51. My wife loves her new car. Everyone we dealt with was courteous, polite, and did their best to get us in and out quickly. read more

Friendly Ford - 2023 Ford Bronco Sport Badlands (Color: Area 51) - Car Dealers Near Me - Las Vegas, Nevada

We had a 9 am. appointment for an oil change. Arrived at 8:45 am. The service writer said about 2.5 hrs. Our truck sat outside of the shop for over an hour. During this time, I went to the restroom for a tissue. No tissue. Yet, one of the front desk workers, after using the restroom, no hand washing!! Nasty!!! Service writer came over to my husband, still saying about 2 hrs. He told him this is crazy!! We are looking at the truck, and you need more time? I said no, we are way past my appointment time. Please give me my keys and we will go. Help you catch up a little bit. I am so disappointed!! I won't bring my truck here again for a while. Hopefully, in time, you can figure out that your customers' time is valuable and appointments should mean something!!!! read more

Brought in my car to get some repairs done to the HVAC and shocks. They took a week to diagnose the vehicle Took another week to attempt to fix the issues, and all while not having proper communication with me. This was the least of my issues with friendly Ford. I have extended warranty that covers these issues and covers a rental. That was a main issue that should have not happened, I got my rental the day they finished my vehicle "TWO WEEKS LATER"! Not only was this unacceptable due to the fact that this is the vehicle my wife use's to get the kids to and from school, but they were unresponsive to my text messages or phone calls about this issue. Last but not least when I did get my vehicle back it was in the dirtiest shape I had ever seen my vehicle along with paint marks all over my vehicle (once my unprepared/unresponsive service advisor noticed he gave me a free wow wash and stated we don't have a car wash. I won't ever bring my car here again and i definitely won't ever be shopping for a vehicle here in the future. Don't waste your time or your money, they will try to jip you off and give you horrible service and leave your car on their lot for a pointless amount of time until they feel like getting to it. read more

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the salesman Allen was pretty rude and a horrible sales man didn't seem like he wanted help or really work out a deal or answer any of my questions without a half answer or anything at all i mean i was a ready to buy customer but i'll how else where if i were you! read more

The worst of the worst, bought a truck a few years ago from these clowns, they dont care 39k cash. On line price of a car then when deal comes down they add, paint protection, and theft protection 1200.00. I do not want either it is a con job and the close of a deal. Hey go to TEAM FORD, BETTER PRICES BETTER PEOPLE read more

Friendly Ford - PRICES TOO TOO HIGH - Car Dealers Near Me - Las Vegas, Nevada

Wife and I were towing our travel trailer through Las Vegas to Lake Tahoe and our 2017 F-150 had some Warning Messages causing concern. We showed up at the Friendly Ford Service department unannounced on a Monday morning to get assistance. Despite the fact that they were extremely busy, Shop Foreman Alex Nearman stepped up immediately to address our concerns. Alex ran diagnostics, found the errors and explained the reasons behind the issues. Turned out we were towing in extreme heat with our large trailer and the truck just needed to cool down a little to get back to normal. Alex was very helpful, honest and even gave us his cell phone number with the reassurance that there was nothing to worry about. We continued towing our trailer and did not experience any further issues. Thank you Alex for your candor, excellent customer service and professionalism! Matthew Mortimore, Prescott Arizona read more

I had an 8:30am service appointment to check my Bronco electrical system. I arrived early and was told I would have to leave my car with them a week before they would look at it. I declined. read more

I stopped by to quickly check out what they have and unfortunately nothing I was interested in. However Ozzie Ragadio was super helpful and friendly so he's your man. read more

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I went into friendly ford on thurs, jan 2nd to replace a headlight on my 2021 platinum explorer. After waiting 2 hours, they told me it was an electrical issue and they needed to have that department service my vehicle. Until they were able to look at it, they could not determine if it would be covered under my GOLD EXTENDED WARANTY, so that meant they also couldn't give me a loner. They told me it would be at least two days, and they were closed on the weekend. I gave them until tuesday (5 days later) before I reached out and inquired about the status of my car. The service department then told me my car was still in the que and there were 9 cars ahead of me. (ford must have a lot of electrical issues with their vehicles) I was told that I would receive a return phone call later that day with an update. That didn't happen. I called the following day, at that time they informed me that I needed an entire new headlight and that this would be covered under my extended warranty. Per my extended warranty, I was still not offered or issued a loaner car. I was told the parts would arrive the next day (Thurs, Jan 9th) and that it would take a couple days to complete the installation. 4 days go by and I still hadn't received a phone call with an update on my car. I called AGAIN on Tues, Jan 14th. At that time the service tech told me that after installation they realized it wasn't the headlight and it was something else, and it was not covered under my warranty. BUT they would give me a discount on the labor cost. I asked the service tech to have his manager contact me. He assured me that his manager would return my call the same day. Today is Thursday, January 16th, and after I called and left a message for the service department manager, I still have yet to receive a return phone call. I will tell you, this is my first and last FORD that I will EVER purchase. The car has constant service issues, don't even bother buying the extended warranty, they will work their way around that. The next phone call I make will be with corporate. Their local management team doesn't seem to care. read more

Good experience went really bad with several lies- you DO NOT have to purchase the "friendly ford plan" Like I was told then only to find out- I didn't- I should have read reviews before I decided to fly to Nevada- such a waste- To bad there's not an option for zero stars read more

At this point in time, I am updating the 1 star post to a 3 star just because I have had consistent responses from Friendly Ford. I am still waiting on my vehicle but it is scheduled to return today and I can finally return their 2023 Ford Bronco Sport (which is what they gave me for the loaner for the past 2 weeks.) It's kind of a potential advertising strategy that I am convinced I would want to buy this car in the near future as it commands the road a little more that even the Tesla drivers aren't as aggressive, but not yet. My 2022 Ford Ecosport is the best for my place of work as I wouldn't want something as nice as the Bronco Sport to meet the heathen drivers at work who speed at 60 mph down the parking ramp, or the ones that like to park crookedly and close to your vehicle. I think the service shop and maintenance people seem to be bringing up the Ford name from my observation but we shall see how it goes. I will not finalize until I see my car and do my own inspection and make a final review on Yelp! I know some people have complained in previous posts about the response time but keep in mind that you're not the only customer. Also if it's a complex issue it may take longer and you do have to put a little trust in the place so they can update you just as soon as they are able to. Some of you expect an update every day which isn't realistic depending on the severity. I think Ed Greene is doing a good job at following up so not sure why people complained given the severity of the situation for my car. But again, this isn't my final review of Friendly Ford for my car's first oil change and check-up. read more

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BUYERS BEWARE: This is the worst Ford dealership in Las Vegas. They are snakes and will treat you poorly. Buy or order a vehicle from another place. I have been to Friendly Ford 3 times now to buy/lease vehicles. The first purchase was a F150. Brandon has been the salesperson that helps me, but the sales managers, like Alberto who has attempted to help my transactions a couple times, are always the ones that ruin the experience. They are AGGRESSIVE and PREDATORY!! Alberto was completely condescending and patronizing toward me this last time. They sold a Mustang GT that I was looking at leasing for my business while I was out on the test drive after reserving the vehicle. Their answer was that they are paying over sticker price and the application is already approved!! What the heck?!? Lastly, I special ordered a Bronco over 2 years ago, and it's finally arrived. With my order, I received a price protection guarantee, and the dealership is inflating the vehicle price more than $10k!! PREDATORY!! I also have serviced my F150 at this dealership ONCE and NEVER AGAIN!! I SCHEDULED an oil change service, showed up early, and still waited for nearly 3 HOURS as I watched other people/vehicles who arrived after me leave much sooner than I did. Come to find out the the lady who checked in my appointment put me in as a WALK-IN even though I HAD AN APPOINTMENT! 3 hours for an oil change appointment?!? Torture! I cannot express how much anxiety this dealership has caused in my life. I am happy that I won't ever have to deal with people like Alberto that treats others with such unkindness and disrespect. Friendly Ford is the most unfriendly and unprofessional dealership I've ever encountered! read more

Came in to get a battery replaced in a 2019 van. Service writer Dena took care of me in a very professional way. She explained that it might be 90 minutes to 2 hours for the repair. At the 75 minute mark, she found meand let me know they had just moved my vehicle into the shop. Everything was finished, and I was out of there just under 2 hours. Not cheap, but no dealership repairs ever are (unless under warranty). read more

Friendly Ford - Outdoor waiting area. - Car Dealers Near Me - Las Vegas, Nevada

the salesmen are good at their job and are very friendly, however they're still salesmen. service quoted me 600 to replace the TPSM sensors, which is still overpriced for the job, but I get it. handshake deal. The next day, that quote was increased to 677 + a service fee + equipment fee bringing the total to over 800. they also tried selling me 4 donut tires with no rated mileage for another 800. it took 2 days before they could even look at it. i took the car to discount tires, less than 300 for the TPSM sensors, free windshield wipers, and the #1 rated tires for my car for basically the same price as the donut tires. literally took an hour to get everything finished. don't get scammed by these people. They lie to keep your car then lie and make their work sound harder to get more cash from you. the sensors MSRP is 63$ with a warranty so they're literally charging you 4 hours of labor plus equipment fees for a job that can be done in 30 minutes in a shop. read more

2.5 hrs to do an oil change and they didn't even perform everything i asked. Lol gtfo. Last time I'm coming here. I specifically asked to balance my tire pressure. "They always do that anyway" Well apparently they don't. Exact same as when I came in. read more

Friendly Ford - Car Dealers Near Me - Las Vegas, Nevada

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Services Advisor and Manager have horrible customer service skills and is just dirty and charge250$ h labor but you get treated horribly

I have bought many cars in my life and dealt with many dealerships. This was by far the best interaction I have ever had. My fiance and I worked with Colby. He was so chill. Absolutely no pressure. He showed me several cars in different price ranges, ran the numbers, and let us leave to decide which one we wanted. YES, HE DID NOT HOLD US HOSTAGE AMD PRESSURE US INTO BUYING A CAR RIGHT THEN. Then he followed up the next morning, we worked with our bank, he came to my job to pick up the check, my trade in, and drop off my new car. It was an amazing experience. Colby was the best sales rep I have ever had. I am so happy with the no stress, no pressure at friendly ford. I think they hired the perfect dude for the job! read more

Friendly Ford - Car Dealers Near Me - Las Vegas, Nevada

I had great time at friendly ford driving the new ford expedition Timberline with Kerriem Jones. He's a very knowledgeable salesman and is very good at making the customer feel relaxed and not pressured into buying and made sure that I got what I was looking for. I look forward to working with him again in the future!! read more

We had a wonderful experience at Friendly Ford! I highly recommend Sheldon if you are looking to buy a new Ford. He was able to answer all of our questions and make our car buying experience easy. He was able to find us exactly what we were looking for. We are so grateful for the time he took with us. Since we purchased our new truck I've had to text him with a few questions and he has alway respond quickly and with a answer. I'd also like to thank Aram. Finance guys can be tricksters and add in a bunch of things you don't need. He was not like this. We told him what we were not interested in and what WE wanted and he told us our best option. Even broke down the numbers for us. The whole staff was great. Everyone was very friendly and accommodating. I'd highly recommend this dealership. read more

Friendly Ford - Car Dealers Near Me - Las Vegas, Nevada

I bought a 2014 Ford f150 xlt in August, and I was having troubles with the A/C and the horn. I took it in to them twice before the end of the 30 days, was up I was told that the A/C was running fine, and the horn was just a blown fuse. Well, the A/C still under performs, and the horn problem was a $40 part called the clock work spring. I replaced the clock work spring in the steering wheel, and now all the buttons on the wheel and the horn work great. It took me all of 35 minutes to fix it. I believe that Ford just did not want to spend any money to fix it they just wanted to get it off their books. I don't think I would ever go back to this dealership to buy another vehicle. read more

I've been driving Ford vehicles for the better part of thirty years and having them serviced mostly at Friendly Ford, never needing appointments, just drive into the service lane and wait my turn. Tuesday, May 10, woke up early and arrived in Friendly's service line, third in line, for a routine oil change package. A giant of a man greeted me, asking if I had an appointment. When I replied that I didn't, he said 'you need an appointment. I asked 'when did this start? In thirty years, I've never made an appointment'. 'About three weeks ago', he replied, 'I can get you in on Friday at 1pm'. I asked about an early appointment on a Tuesday or Wednesday, he checked his calendar and said he had an opening in two weeks. Nevamind... disappointed and angry, I left the property and headed home. The oil change wasn't due for another 500 miles, but wanted to get it done before the 100 degree days arrive. The service department at Team Ford is not a favorite of mine as I had several bad experiences with them .. stopped going to them after waiting four hours for a simple oil change...but thought I'd call them and see if I needed an appointment .. 'yes, you'll need an appointment and we have nothing available until after June first'. Are you kidding me? For an oil change? Didn't realize servicing those Metro police vehicles was a full time endeavor. I went to a local Pep Boys the next morning and got the job done in an hour. So, thank you, Ford, I've found a service garage that is closer to home and performs needed jobs as well or better. Pep Boys even provide an app where I can follow the progress of jobs on my phone with video presentations explaining the jobs and any recommendations for future services. I'll visit Friendly for factory recalls, and hope the schedulers follow thru ... it's been about six months since I asked to be put on a waiting list for a recall, but, I guess she forgot me as I've never received a call to come in. Typical and another reason why I've lost confidence in your service department. read more

They tell you they have a a car available and you show up for an appointment and they tell You sorry we sold it with a mark up value of $5k we were only giving you a mark up of 3k okay so thanks for going with the person you can rip off better thank you friendly Ford for the way you do business and ty Jamie for selling the car we had an appointment on. Do not come here they are in the market to overcharge for a Make believe shortage read more