We stay here every couple months. The staff is wonderful. I particularly want to recognize Jennifer…read moreat the front desk and Gudelia is the dining area. They always go above and beyond to make our visit special. Highly recommend!!

Reserved for 18 nights but checked out after one night. Set…read morethe room temperature to 74 degree but the room never hit above 70 degree. They offered extra blankets and electric heater but I rather have a room that I can control the room temperature.

This is not the best Aloft we've stayed in but will do for a short trip. The hotel is clean. Front…read moredesk staff are friendly. They do not serve up breakfast buffet like most hotels. Instead you can order through a window and it's freshly made for you. Our room is smaller than other Aloft but it's not super tight and if you organize your space well, it is perfect. I like the small bench seat by the wi down where we are able to put and open our luggage. There's a safe in the room which gives me security, iron and board, coffeemaker too. There's no fridge. They gave us one bottle of water for the entire stay.

Good for business travel…read more PROS - proximity to eclectic food and drink - very friendly staff! - clean room and bathroom CONS/needs improvement - minimal space in bathroom for toiletries - shower water temp isn't very hot - not recommended if traveling with pets. - walls are thin so there's quite a bit of noise (see other reviews.) - didn't feel entirely safe in public parking lot - comforter is thin, no other cover besides sheet. Kinda cold all night.

In town for a water polo tournament. Stayed 2 nights Thursday/ Friday and paid 220…read more... Parking: parking was pretty packed when we arrived on Thursday. Hotel room: got a 1 king bedroom and it had all we needed, including a microwave, fridge, coffee maker. Bed was comfortable. Bathroom was clean. Breakfast: was included and it wasn't bad. Scrambled eggs; one with veggies, one with ham, sausage patties, tater tots, pancakes, yogurts, cereals, 3 types of bread... coffee was pretty good too with flavored creamer. Would stay here again if we were ever in town.

We've stayed at Maple Tree Inn for over 6 years and always loved it, but this visit was…read moredisappointing. The new parking fee is frustrating--especially since the lot is uncovered, unsupervised, and still "park at your own risk," while other nearby hotels offer free parking. The rooms also seem to be going downhill. Our shower didn't drain well, water pressure was poor, and there was a loud bathroom fan that stayed on past the time we were told it would shut off. Sadly, this experience is making us consider staying elsewhere after many years of loyalty.

TALK ABOUT STUNNING, like if you're staying here, prepare for Instagram-able views left and right…read more We're talking about full on luxury in a bottle. From the check in lobby to the bed side table with a handheld massager. You'll be able to go in and out of the garage with the use of your hotel key. When we were checking out we made sure to take the car out first. We had a 4th floor view and it just over looked some corporate buildings, but the room itself was just gorgeous. Full length mirrors for those fit checks and large enough to fit both you and your partner. Closet space to store jackets and also has robes and slippers (Slippers are free so feel free to take, but leave the robe) Bathroom was so elegant, huge mirror accompanied by another full length mirror, toilet that was a square and not an oval, and a walk in shower that had a rain fall shower head so it gave the experience of the jungle. What was insane was the bed, I planted by butt the second we go in and it was SO SOFT I melted into it. It was like a gentle hug on my booty. A huge ~55-65" tv that welcomed us and has all your streaming providers. A nespresso (which I didn't get to use, but cool that they had it) Then yeah that massager to get the knots out of your neck or circulate the blood in your thighs or whatever it may be. Regardless, it was a wonderful time and really sets the standard for the Bay Area, or Sunnyvale area.

This is a really nice, modern hotel that looks like it was recently built or remodeled. Everything…read morefeels new and well maintained. The staff is friendly, the property is extremely clean, and the rooms are spacious and comfortable. They also offer great amenities like room service, a gym, and a pool. The hotel is located on the quieter side of Sunnyvale, which makes it feel peaceful and relaxing compared to the busier areas nearby. Overall, a solid modern hotel and a great place to stay if you're visiting the area.

The maid knocked on my door at 9am asking if I'm checking out????? Isn't check out at 12pm? Why are…read moreyou knocking at 9am. The toilet was hard to flush I had to press so hard on it. The door is soooo difficult to open. I had to run my key three or four times and push hard for it to open The breakfast is old and sucks and taste stale

I wish my stay would be better Hotel staff was awesome,…read morefriendly and professional, location is convenient but property itself is in such bad shape! Outdoor and indoor needs some care, paint is peeling off, steps are squeaking, making one worry that it is going to break. Dirt on the staircase. Inside smell of dust is so strong, makes wonder when it was vacuumed last time. Walls are scuffled. That is about appearance. Sheets on the bed had some strange, unclean smell and stains. Yuk! Outlet in the bathroom is hanging by once screw, which is absolutely unsafe.

I stayed here for a business trip for a team offsite. The accommodations were nice, but what really…read morestood out to me was the customer service. I left a purse in the closet after checking out and flying home (thankfully it was not my primary purse). The minute I got home, I received an email from the staff saying I left my purse there and that they'd be happy to ship it back to me. Before I could respond, the owner sent a second email saying he was going to be in my city the following week visiting his daughter who lives there (turns out we lived 5 min apart) and he'd be happy to bring the purse with him so I didn't have to pay for the shipping cost. If that's not great customer service, I don't know what is!

Just had one of the best hotel experiences ever at Hotel Strata in Mountain View! It's family-owned…read moreby Mr. Patel and his wonderful family, and you can feel the love and pride in every detail -- from the warm welcome to the spotless rooms and top-notch amenities. Our room had a Toto bidet, heated floors, blackout shades, plush bedding, and even complimentary snacks and drinks -- features that many 5-star hotels don't even offer! Mr. Patel and his team truly went above and beyond to make sure we were comfortable and taken care of the entire stay. If you ever find yourself in the area, skip the chains and stay here. You'll be treated like family. Highly, highly recommend!

(+) pricing (+) amenities (free parking, no issues with…read moreparking shortages, clean gym equipment, free breakfast) (+) modern room, bathroom, and TV (+) microwave / refrigerator available (+) 24 hour coffee / tea available in the lobby (+) business center in the lobby (+) 2 newspapers in the lobby (+) friendly service-- despite arriving into the evening, I was asked if I preferred a certain floor. It was nice this gesture was extended to me. I picked the top floor (3rd) and the receptionist got the hint I wanted a quiet stay, so she picked the furthest room from the elevator. (-): no pool (but I don't usually use the pool) (-) exhaust fan in the bathroom appeared to be broken I am a sucker for 2.5 star business hotels because they offer more useful amenities / perks than a 4-5 star hotel. Breakfast is average, but still a nice perk as there is one less meal to worry about. Usually it consists of eggs, sausage, carbs (pancake maker, oatmeal, bagels, muffins). There's also a variety of juices and milk as well. The location is central to a decent amount of food (Indian, Chinese, Vietnamese), and also near Sunnyvale's auto row. We felt super safe as we saw many locals walking on the street throughout the day so we also took a walk around the neighborhood, too. Overall, I would stay again.

This is the cleanest and most customer-oriented hotel of its kind I have ever seen. I've stayed…read moremany times and it is consistently clean and the customer service is consistently excellent. It's a gem! If you're interested in a clean room and a comfortable bed at a good price, look no further. This is it.

I was very fortunate to run into Martin in housekeeping who was in the fourth floor where we…read morestayed. He was friendly, customer service oriented, his communication skills were appreciated and a wonderful smile. I'm glad I ran into him for assistance. The room was perfect, omg the bed and pillows was so comfortable, and we decided not have our room cleaned daily because we had brought our baby cat with us. Unfortunately, the breakfasts $25 per person and parking costs $25 per night. I appreciated staff member Mary at the front desk who gave us a break on the parking. We brought our own food, snacks, breakfasts, milks, cereal, yogurts, fruit, etc. They do have a pool and next time I will give a whirl.

My stay at Hilton Garden Inn Sunnyvale turned into one of the most shocking and stressful hotel…read moreexperiences I've ever had. It started with a minor and completely unnecessary confrontation with the front desk. I was told not to touch the fridge when staff wasn't present, which already felt overly controlling. The situation escalated quickly, and I was asked to leave the property. I complied without argument, went for a short walk around the block, and came back simply to return to my room. To my absolute disbelief, the police were waiting for me when I returned and I was arrested for trespassing. Yes, arrested. Over a situation that should have never escalated anywhere near that level. While things were eventually resolved, the entire incident left me shaken. It genuinely felt like the hotel was trying to set me up or escalate the situation intentionally rather than handle it professionally or reasonably. This was beyond poor service it was a disturbing and unacceptable experience. I would strongly warn others to think twice before staying here.

Best Western competes in the mid-range market and in that market space, the Best Western Silicon…read moreValley Inn is a solid 5 star property. The BW is located in a nice area across the street from an Apple and a Microsoft office. It is almost a one mile walk (about 20 minutes) to downtown Sunnyvale. The Inn is priced well, clean, updated rooms, free parking, free continental breakfast with a few hot dishes every morning and the staff was very nice and accommodating. We were attending a concert at the Shoreline Amphitheater and enjoyed our stay. The Shoreline was less than 15 minutes away and the Westfield Mall and Santana Row were about 15 minutes away. We found a 4.8 star Yelp reviewed taco truck one block down the street too. The BW as right off of the 101 and 237 freeways so it is close to Levi Stadium and Great America. For the value, location and property we will be back for future concerts and staycations.

Terrible customer service and poor treatment of their staff. Owner actually yells at you--I never…read morein my previous travels had this experience-- even if you make simple requests. Not sure if margins or tight or lack of education/manners. Best Western needs to screen managers who represent the brand. Rooms have windows that do not shut fully.

I recently stayed here for 4 days. It was close to my office, so it was convenient. The lobby is…read morenice and the gals are the front desk are friendly. The room was nice and spacious. I had a double queen. My room faced the parking lot and unfortunately sound really travels up the hotel walls. Some nights people were outside talking until close to 11PM. Also the person on the floor above me stomped like an elephant and one night it sounded like they were moving furniture. So the rooms are not very insulated. Also two of the weekday charges were $450 a night!!! I would never pay that much for a Courtyard Marriott, but they know that during the week they have corporate clients, so they charge high rates. Not sure if I would stay here again next time.

Nice new hotel. I like the bathroom layout. Convenient lights by tje comfortable bed. Not so loud…read moreAC/heating. Large jacuzzi which was hot to relax in. They have a guest laundry, bistro. -1 star for the &15 parking charge which was not mentioned when I booked. Hotel was well priced however - $20 less than comparable and older Hilton hotels nearby. I would stay here again