DO NOT COME HERE. On Sunday, June 4, 2023, at approximately 2:00PM, I brought my little brother to Frogurt. As we were paying, a man who worked there came up to my brother and me and held up a frozen yogurt grate, asking if my brother had spilled frozen yogurt on the grate below (the piece of metal being there to catch anything falling from the dispensers). My brother said no, we paid, and left. As we were sitting in the car, shortly after this interaction happened, this man harshly knocks on a car window and then not two seconds later OPENS THE DOOR TO THE CAR where my brother was sitting. My brother, obviously freaked out, tried to close the door, but the man grabbed it and made sure it stayed open. He said he checked the security cameras and that it was in fact my brother who spilled some yogurt on the grate. He said to never come back to "his" store (so maybe this was an owner). It was only after I told him that if he does not leave us alone I would be calling the police that he slammed the door shut. Shortly after this happened, my brother confessed that he did spill the frozen yogurt. He said that he was freaked out that the man approached him and panicked in his response. Let's contextualize this a bit: - A kid spills a bit of yogurt (it was more than a few drops but by no means even near a serving of yogurt). - Some grown man confronts his customers over an inconsequential spill. - Lying is not ok, but the kid did it because he freaked out/felt threatened. - This grown man reacts by leaving his business to threaten a minor. I am shocked. No mercy. Mind you, we are not talking about someone who pulls the frozen yogurt lever for ten seconds, or even five. I don't know if this is a legal/prosecutable offense, but maybe do yourself a favor and hire security if you decide to patronize this business that verbally accosts it's customers. Now for the funny part - here are some quotes from Frogurt's website, all of which are diametrically opposed to the reality of the Frogurt customer experience: "We wanted it [Frogurt] to be a place where people would enjoy spending time." "To us it's all about 'The Experience' you have in our store" "We feel that the relationship with our customers comes before revenues, profits and anything financially oriented. We must gain their loyalty by providing good products and services day-in and day-out." "Frogurt's Vision Statement: 'Ensure that each guest is treated individually with the intention of having that guest return with friends and more friends. This means making an impression in the customers, the community and the world." "We would welcome the opportunity to earn your trust and deliver you the best service in the industry." "'We love the joy and kindness that our store shares with everyone. We believe from our heart that is what life is all about." - Dave & Pattie" And the best one of all, considering our experience: "Life is like a bowl of Frogurt. You never know what you're gonna get!" read more

Poor customer service! & Expen$ive. We visited recently -- drove nearly 20 min to find it -- & wanted to test-taste one of the flavors. We were told they were not yet allowed to give out the lil paper cups to sample a flavor (per CDC) ... so I asked for a spoon. I was referred to the Mgr. who would not give me a spoon... she & I went back & forth a couple times cuz I didn't understand... finally i asked her how were we supposed to eat our yogurt without a spoon ??!? All she could say was she couldn't give me a spoon until check-out. I'll I said that didn't really make any sense & she became quite nasty & told me I was welcome to go someplace else ... then disappeared into the back. Talk about poor customer service. We each got half-filled cups with the lil chocolate sprinkles & it cost $16! Talk about Expen$ive. If there are other fro-yo places around, take the manager's advice & go someplace else. read more

Today I went to this place for an already packaged classic tart container. The cashier asked me if I wanted two for a discount. I accepted. I payed a total of $9.00 with credit card fees and taxes applied. The very nice lady goes to the back to get the yogurt. She tells me she only has one classic tart and asked me if I wanted another flavor. I said no. (I don't like the flavored yogurt). She suggested vanilla. I asked if I could try it first. She was going to open the pre-packaged container and I stopped her. I did not want her to open the container in case I did not like it. I asked if she had something small for me to get a very small amount. She told me I could get a spoon and try it. I grabbed a spoon and started getting some vanilla yogurt. A lady walks into the store. She tells me, "Stop! That's not how you serve yourself. You must get a container. I looked at her and said, "The employee told me I could get some to try the flavor". She continues, "You can't do that!" I was going to explain why I was doing this but I look at her and think to myself that I don't owe this lady an explanation. I don't know who she is. As far as I'm concerned she looks like a Karen not minding her own business. I told her, "The employee knows I'm doing this. Mind your own business". She replies with, "I'm the owner it's my business!" I say, "Okay, this is what is happening..." and I explained why I was getting yogurt with a spoon. She walked away before I was done talking. She entered through a door. I walk back to the front to tell the cashier I didn't like the vanilla flavor. I probably didn't like it because my stomach started to hurt after the chat I had with the owner.... The owner appears where the cashier was and takes over. The poor cashier looked pale. She started explaining she had already charged me for two pre-packaged containers and she had to give me a refund since I ended up buying only one. The "owner" (Patti) took over the cash register. Patti didn't look at me. She started working on the cash register. She gave me the silent treatment... She handed me money (didn't tell me how much it was) never looked at me. I asked her to mark my frogurt card. She looked mortified but she did. She handed me the card still not making eye contact or speaking to me. I was very upset at this point and said, "Awesome customer service". She replied, "Thank you". I'm not going back to this place. Patti was unwelcoming, unprofessional and beyond rude. She approached me like a total Karen. She could've handled things differently to have a better outcome. I read many other reviews where the owners have been rude to other customers which made me feel better about my situation at this place. I'm all about supporting local businesses but I will not come back to this one. I don't recommend this place. That green chair they advertise on the pictures has looked dirty for years. I've never sat on it and would never allow a child to even touch it! Take your business elsewhere since its not appreciated here either way. read more

Clean, bright, and fun place. The owner and his family are a delight. The yogurt was so tasty as well. I really recommend this place!!!

If I could give zero stars, I would. So disappointed in our experience. An employee attacking and yelling at a child is wrong. Extremely unprofessional!! This company has chosen the wrong representation of their business. read more

Needs to be freshened up inside. Decor was fun but doesn't feel clean and relaxing.m. The taste of the yogurt was just okay.

This place is adorable and the frozen yogurt is great! The staff is polite and engaging. Most importantly, it is very clean here. They have all the toppings you would want. You can sit inside or outside. Inside they have chess and checkers tables which my kids loved the first visit. We sat outside for today and brought our puppy. Understandably, no pets allowed inside. The plaza it is in is pretty peaceful and we felt safe. This will be our go to "frogurt" place! read more

This is the holy grail of frozen yogurt shops! It has the greatest selection of toppings I've ever seen and all the featured flavors were fantastic! It is very clean and we were greeted as we entered and thanked as we left. Great customer service. Also, they had color changing spoons and games on each table. Believe me, this place is perfect. If you can't take my word for it, Jennifer Aniston has eaten here. ;) read more

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Stopped in on our way through town for a treat to give us a fresh start for our trip to Denver. Great yogurt with yummy toppings in a bright shiny clean store. We'll be back on our next trip through!!! read more

I would do 6 stars if it were possible. The cashier handed over the bathroom key - no questions asked. The frog couch was awesome. Great place to brainstorm. My group of 3 came up with our matching tattoo idea at this place. read more

A really great place to get your froyo on. Staff was very friendly and helpful, yogurt selection was good, and the topping variety was great. read more

Really enjoyed Frogurt! It was clean and the customer service was awesome. Topping are limited but I had everything I needed and wanted to enjoy some frogurt. Defiantly recommend stopping by. read more

I give 1 star for the friendly staff and that is it. Extremely overpriced frozen yogurt. They will only give you one huge bucket as an option for your frozen yogurt knowing you'll fill it up. Just so tricky. The worst part is their punch card. That is a loyalty card! You would expect a free frozen yogurt after spending over $100... (yes, that is what 10 of those will cost you) but no, they only take off the cost of 5oz of frozen yogurt, that's $3 or so.. Go get yourself a pint of ice cream from the grocery store for $5... don't waste your money and giving it to a business that won't give you options like other places. read more

Good location, sadly it seems it is being moved recently. The yogurt tastes really good. Apr.22nd read more

Frogurt Self-Serve Frozen Yogurt - Ice Cream & Frozen Yogurt Near Me - Santa Fe, New Mexico

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The staff is always very friendly, the choices are unlimited for toppings. The flavors are usually great.

The yogurt has good texture and flavor, great variety of toppings, and they have cool color changing spoons. They cleaned after every person served. It was sanitary and great customer service. read more

I & a friend visited here (we're females) it was a odd experience. We walked in & the 2 employees were staring at us the whole time as hawks (at ice cream section & the other at register) as if we had a intention to rob. It forced us to feel uncomfortable. Not to mention how pricy it is. My cup (not bowl) was over $13 i most likely will not be returning because of this experience read more

One star for the owner that told my daughter to hurry up selecting toppings because "people are waiting." Btw this happened around 3:30pm on a Thursday. We will not be back. read more

Very expensive and the owner is very rude. He stands by the dispensers of yogurt, hands my mom and I one taste cup each and watched how much we served to taste. $25 for what? We will never go there again. read more

Very Nice yogurt shop! They have an excellent selection of different flavors to choose from, Including a full bar of toppings. This place is always very clean and the staff is extremely helpful and friendly. Great customer service. Plenty of seating and they offer a lot of different games that you can play while having yogurt. For example chess, checkers and a ton of board games. The prices are also very reasonable. I highly recommend stopping by the next time you are in the neighborhood. read more

The yogurt was the definition of passable with your standard Vanilla, PB, Chocolate, and Cookies and Cream options. Lots of topping options. Ok. Fine. The thing is...the vibe was the definition of weird. No music. What?! This would have been less weird if the lady behind the counter weren't STARING US DOWN to make sure we didn't "graze." The signs on the wall make it clear that you shouldn't be grazing. Also they make it clear Jennifer Aniston went there once two years ago in a shrine to her. We bought two expired cokes too. The woman watched our every move and it gave us the chills. Bad vibe, Ok gurt. 3 stars though just in case she was having a weird day?? Maybe she's homophobic? Haven't been stared down so hard since I was a teen wearing JNcOs in a convenient shop. Id find ice cream. read more

If you're from up North, this place is just like 16 handles. Good frozen yogurt that they let you sample and a wide variety of toppings. Everything is self serve and is priced by weight. I never eat ice cream so when I do go to places like this, I go crazy. I mixed the cake batter and cheesecake flavors with chunks of Reese's and marshmallow and peanut butter topping. Soooo good. read more

Frogurt Self-Serve Frozen Yogurt - Ice Cream & Frozen Yogurt Near Me - Santa Fe, New Mexico

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The most cleaniest and nicest customer service I have ever had. Will definitely come back!

This is a nice little place and the lady was very friendly when we came in. I was shocked at having to pay almost $16 for two cups of frozen yogurt for the kids. It helps that they don't have any other competition in the area so they can keep their prices high, but we've been to quite a few froyo stores in other states/cities and this is the most expensive by far. Will not be going back. read more

Too bad you can't give less than one star! just went in very excited to get some frozen yogurt but the owner Pattie is one got the rudest people ever. it's SELF SERVE & she was so upset that I took a phone call from my TERMINALLY ILL MOTHER and dropped two pieces of fruit on the floor - which I cleaned up because it was SELF SERVE!!!!!!! I hung up the call with my mother before paying for the overpriced premixed DANNON brand fro yo and she just couldn't help but to make a rude comment. she says she never gets on her phone when at an establishment & normally I wouldn't either (I made sure to hang up before paying her and even speaking to her.) I explained, "yeah, but it was my mama." And she tells me "you just call them back they'll understand" in a rude tone that made me feel sick and extremely uncomfortable. I always answer my mother in case it's a medical emergency. Thanks, pattie, I'll never be back to visit that place because of how uncomfortable You made a paying customer feel, and all of my friends who go there, they won't be giving y'all business anymore either. I would Not recommend this place. Also if you read their "about us" on their website it just seems like they needed to make something up because it's not true at all "We love the joy and kindness that our store shares with everyone. We believe from our heart that is what life is all about."- Dave & Pattie DO NOT RECOMMEND! WILL NOT GO BACK!!! RUDE OWNER, & WAY OVERPRICED!!!!! read more

If you are searching for a great frozen yogurt in Santa fe. This is the place a lot flavors topping self service. If you want to taste the flavors first you can do that too. Bring up family u will love it read more

Frogurt Self-Serve Frozen Yogurt - Sign - Ice Cream & Frozen Yogurt Near Me - Santa Fe, New Mexico

The frozen yogurt was OK but 4 small servings (half filled, 2/4 with no toppings) was just under $25!! The place was dark and the service rude. I wont be back. read more

Pricey but well worth the cost. And because you can buy by weight you can really work with any budget here. Lots of fun for the kiddos. So many ingredients to choose from for toppings it's bananas! Been coming here for at least a few years and love it every time. A must for frozen yogurt fans! read more

Decent food, but pretty rude and unhelpful service. I was worried that it was just me, but I see that a few other people feel the same way. Price is a little high, but I have no problem with that, as I like to support a local business and realize they may need to charge a bit more to survive. But for a little local place, I expect a bit more friendliness. Not terrible and won't say that I'll never return, but I'm not exactly impressed. read more

Great little froyo place. Super clean, games to play, and very kid friendly. They are a little pricey at 69 cents an ounce. read more

Frogurt Self-Serve Frozen Yogurt - Ice Cream & Frozen Yogurt Near Me - Santa Fe, New Mexico

The owner was incredibly rude. I asked a staff member who she was which is why I know she was the owner. She was washing the door window when we walked in, didn't speak; she acted like we were in her way just by entering. That part I brushed aside but later she rudely came out and told me and two other moms that the board game our kids were playing with was indoors only. My friend apologized and we immediately began packing it up. My friend stated we are just trying to keep them contained. The owner snidely said "good luck" and walked off to her car. I can't believe she treated paying and tipping customers so poorly. None of us will return. read more

Frogurt was great. The frozen yogurt was great and they have a lot of extras to choose from. Highly recommend.

Very cute area for kids to play. Wish they had more healthy toppings. I think the strawberries were sorta pre-frozen. Lots of delicious stuff like oreos and wet walnuts to put on top of healthy yogurt but let's see some kiwi or banana or mango or blueberries. Let's lean away from the sweet treats and more to the healthful side of things. Also, why no tasting cups? read more