As usual flight late to board and now delayed over a maintenance issue! Frontier is an awful airline!! read more

Frontier Airlines - Airlines Near Me - Saint Louis, Missouri

If I could rate this Airline ZERO, I would....My bags had been lost in St. Louis on Monday 2/5/18. I was there for my father's funeral which was happening on Tuesday 2/6/18. Needless to say, All My Clothes, toiletries, Car Chargers, everything was in my bag that Frontier lost. I came back on Tuesday After NOT receiving any calls to advise that my bags Had been located. I Submitted receipts for the clothing & toiletries I had to purchase due to this inconvenience. What upsets me is that throughout this WHOLE Ordeal...I didn't get a "Sorry to Hear About Your Loss and That this is Happening on This Day" or anything. Rather the manager came out, passed me back the obituary I provided to show that I was not lying about why I was there, wrote me out a check and left. I will NEVER fly with Frontier If I have a choice again. Worst Experience Ever. read more

WORST AIRLINE - no problem taking your money and not refunding it. They'll cancel your flights and make it your problem. And they stopped flying unaccompanied minors. read more

One star simply because I can't give anything lower. Had ten seats booked for a trip to Mexico, drive 3 hours to airport, get in line just to find out flights have been canceled because they don't have staffing. Never booking with this half ass airline again. read more

Overall, I had an unpleasant experience with Frontier. I would not recommend them to a friend if other options are available. My back still hurts from the uncomfortable seats - not exaggerating. When checking in and dropping off my bag there were two agents and one of them was working on an issue or something, because she was not moving the line at all. This created a lot of anxiety for the people in line. The process took 35 minutes! Luckily I got there early, but even so, I was worried about time. Also, keep in mind that they charge for everything you can think of when you are comparing prices. The staff were friendly to non-offensive. They didn't kill any pets, unlike United Airlines. I did get where I needed to get and back, which is great, but I've had better experiences with other airlines. read more

One of the biggest things that I have a problem with when it comes to this airline is the fact that they charge you for everything. It would seem that the customer who has paid for a ticket and paid for the privilege to carry their bags on the plane and has to also pay for the privilege to have their bags checked on the plane would receive at least a package of peanuts. You would also think that this person who has paid for all these things would be able to receive a seat on the plane as a complementary service. Their flight options are very reasonable; however what you have to sacrifice can be much more costly. It is a shame that the airlines have sacrificed quality for capital and will squeeze it from every part of the flying experience. Frontier is no exception. I have given them three stars ONLY because they did get me to my destination and home safely. The long flight delays, layovers, and ridiculous charges would have given them zero, but I am thankful that I was able to get where I needed to go and get back. read more

Frontier is the worse airline. I was going to book and they nickel and dime you. I have to pay extra for a seat!?! Just charge me the fee don't do all that dumb add on. It is frustrating and makes us never use it. I bailed and went to SouthWest. They are easy and straight forward. read more

It shocks me that they want to charge me $184 to do a name change. To me, that's theft. I already got over the part where they charge more to carry your bags on, than to check but this is ridiculous. Beware. read more

Bare bones. Did round trip with frontier. The way there, we were lucky enough to get a cup of water from the attendant that was not happy we didn't pay for their over priced snacks. The way back, we didn't even get water, but we did get COVID. The luggage weight dropped from 50 pounds down to 40. By the time you pay for a snack, drink, carry on luggage, weight fees, you might as well book with a friendly, better airline. Definitely will not fly with frontier again!! read more

Probably the worst experience I have had.. flight was delayed 2 hrs for weather understandable.. then flight canceled for crew being out of time.. they only offered a refund or diff. Flight.. the other flights that were 4+ days out did not work for us so had no choice but the refund.. we did NOT receive ANY kind of compensation for time wasted and money out on reservations, we also had to pay parking and get our own hotel.. I am extremely disappointed in the airline for how they handled the situation.. Not to mention we tried to fly out sun with Alegentair it got canceled and they more than paid for our inconvenience.. money back plus 100 each and 150 in vouchers for another flight.. Frontier will NEVER get my business again.. read more

I will never fly Frontier again. They deserve 0 stars. Just got off the phone with them because I went to book a flight with miles that I converted from a credit on April 24. Apparently the conversion never happened according to them and my $461 credit expired on July 21. This is ridiculous. I cannot believe that Frontier has not extended their credit expiration past 3 months when I could not even travel during that time. Awful customer service. Spoke with representative with no resolution. Spoke with a supervisor who pretty much told me there is nothing I can do. The money and/or points are not there. I cannot believe that I am the only one with these types of issues. Never again will I fly Frontier as long as the hold my money hostage. read more

I give this 1 star because there are no negatives. You need to check in 24 hours in advance and print your boarding pass. But what if you don't have a printer because you're on vacation? Go to the airport and use the kiosk right? WRONG!!! All kiosks are out of order and the agent behind the counter refused to print a boarding pass instead referring me to a sign saying the counter is closed from 7:30am to 1:00pm. When I called Frontier they said the kiosk was the reaponsability of the local crew but shouldn't be out of order. They advertise cheap prices, then make you pay for your seat, your checked bags, your carry on bags, water on the flight... By the time they're done nickel and dimming you they cost as much as a real airline who value their customers. Save yourself the headache and DON'T FLY FRONTIER. read more

Literally we landed almost an hour ago and our bags still have not come out.... this is awful service to the customers. Why would you not try to get the bags to the baggage claim within 20 minutes of landing... it's a Sunday afternoon. Also the airline is shitty, they charge for everything and it's just a bad time in the planes read more

The worst flight ever !!! My wife and I will never fly them again ! Horrible turbulence and the pilot almost crashed the plane ! I suffered a serious anxiety attack on this flight ! We was suppose to leave St. Louis to Vegas on March 24,2016 at 445pm we was delayed til 7 pm! We arrived at 230pm ! Total waste of our day ! We had plans to meet friends that night and had to cancel due to this flight delay! My wife and I was totally upset . The answer on why was was delayed was because they didn't have a pilot for this flight ! WTF! Once we boarded I was so disappointed with the service the flight attendants all had attitudes and we was informed we "better be glad this crew came in on their off day to get us to our destination "! They wasn't happy about it at all ! We was charged 95 bucks both ways for our luggage and they don't even offer water for free ! Turbulence was horrible and I felt as if I was falling from The sky the entire flight ! I could not relax and suffered a horrible anxiety attack on the flight ! Once we arrived Vegas the pilot told us to prepare for landing as he was landing he had to do an emergency take back off because he claimed it was a plane on the runway!!! This plane we was in swayed all The way to its right side like we was a jet and to its left side while all the passengers screamed "wow" and I screamed " WTF is going on"!! I was shaking so bad !! And couldn't breath ! My wife had to give my a brown bag to try to catch my breath and I was still shaking once he turned around and landed ! This was my first and last time flying this airline ! I'm already afraid to fly and felt at ease each time I flown SWA! I will stick with them !! read more

Uhh?? Where is the rest of the plane the arm rest is the size of a toothpick and the tray looks like a small sun visor from your car!! I give them 2 stars cause their staff is friendly and informative but come on guys it's 2015 update this bitch read more

Frontier Airlines - The tray - Airlines Near Me - Saint Louis, Missouri

I flew from Las Vegas to St. Louis. Flight was fine. I knew about the fee for luggage & snacks. That's what I expected from this airline. The return flight was cancelled shortly before take off. Employees will not help you book another flight. I wasn't interested in a 90 useless voucher. I wasn't going to trust the option to book over priced flights through their link since I had to pay upfront. I don't trust this company to reimburse me the $500 promised. They did pay for a hotel room. I booked a flight on United for $400+ the next day so didn't save money. Lesson learned- don't fly Frontier unless you have very flexible travel plans. read more

If your in the mood for a bare bones airline experience the Frontier is your airline. The fares may look cheaper online but after they finish charging you for everything but the air you breathe it's no bargain. Except for one carry on bag you pay for every piece of luggage so tack on an extra $100-150 for 3 bags. Also don't expect so much as a drink of water without a cash payment. The staff is minimal so any customer service is do it yourself and the check in area at the airport looks like it was put together by an elementary school art department. Count on delays due to maintenance problems and cap it off with lost luggage and you have a typical Frontier experience. So think twice when booking your next flight because on Frontier the policy is very little service without a smile. read more

Frontier Airlines - Airlines Near Me - Saint Louis, Missouri

Worst airline experience ever. I'd rather lose my new kitten to sickle cell anemia rather than fly this airline again. Was supposed to fly out at 5 this morning,m, here we are at 11am with no knowledge of anything and other flights to Los Angeles available. read more

Prefer over SWA. $220 MCO -STL 11/24/15. SWA was $350. $220 includes checked bag + preferred seating. Planes (Airbus A319) are wider than SWA 737s, Like that seats are fixed. Overhead bins have plenty of room since you have to pay for carry ons+++ Got my res on Orbitz and could not get Good Deal bundle. Go direct to www.frontier.com in future... read more

Nothing but a positive experience. Booking was easy, cheap, and reasonable all around. Even after paying for a checked bag/carry on, our tickets were way cheaper than any competitors. Yes, with Frontier you are getting a very simple and 'bare minimum' flight but again, if that's something you're open to then it's worth looking into. My family went recently to Denver then back using Frontier and we enjoyed our experience. Baggage did take awhile to arrive on our return flight, but we landed late and that's how every flight is. I wouldn't rule Frontier out and will keep them on my list for future travel! read more

Not impressed with the service check-in and overall experience. The only good thing on this flight was the price. Price was the only reason they even get a one, and that does not include snacks, luggage or seat changes that could be an additional $75 in charges... Now I fermenter why I pay the extra 50 bucks to fly Delta read more

ABSOLUTE Worst experience. This company does not care about you, or the fact that you spent your money with them. I HIGHLY recommend you do not use frontier. I have been on several flights & I have NEVER NEVER experienced such inconvenience.!My flight was first delayed for 4&1/2 hours due to snow storm so they said, THEN hours later after sleeping on the air port we did not get vouchers, or anything to make up for the problems we were then told they have to fly a new crew member out to our plane because one of them got sick ONLY to find out when we got on the plane the other plane had mechanical issues so after being lying to several times, we boarded the plane 6 hours later!!!! We did not receive the meals we ordered online before the flight so after We finally arrived at the next destination just to find out no one was at the gate to let us off the plane we sat for a WHOLE hour waiting for someone to come to the gate. We barely made our next flight due to all of the inconveniences, as everyone was asking questions no one shared information & when the flights were finally over I was rushing to get to my suitcase with my work clothes in it to find out MY SUITCASE WASNT SHIPPED SO I WILL HAVE TO WAIT ON MY CLOTHES FOR WORK FOR NO TELLING HOW LONG. ABSOLUTELY WORST COMPANY BY FAR NO ONE COULD CARE LESS ABOUT YOU THEY JUST WANT YOUR MONEY DO NOT FLY FRONTIER AIR LINES YOU WILL REGRET IT DO NOT FLY FRONTIER !!!!!!!!!!!!!! read more

The girl working at gate c19 at 9 pm today needs to take a hospitality class. She is so rude. I've never been treated so distasteful.

I did get to my location safely which is the goal but getting there was not great. Where do I begin. 1) the boarding process is slow and confusing as they asked every passenger to bring there bag to the desk for a size inspection. This was separate process to boarding. 2) Bags which had been previously allowed to be carry ons were required to be check and assessed a baggage fee. 3) desk and flight staff was neither friendly or compassionate for the customer. 4) emails to customer service were not returned. read more

Absolute worst experience I've had flying to the point I'd be willing to go back and pay double for Delta. Customer service is horrible especially JARRETT SANFORD in STL. I've had 2 flights delayed because of mechanical issues. TOTALLY UNACCEPTABLE. read more

I don't understand why everyone is giving this airline horrible reviews. People remember it is a budget airline so you might not get the luxury things you get on other planes. My experience was fantastic and the seats were actually pretty comfortable! The people at the ticket counter were all very nice and so were the flight attendants. Everyone working on the plane made sure the passengers were comfortable. Even the pilot was kind. I was scared to fly but Frontier made me feel very safe. I will definitely fly with them again! Fly frontier:) read more

Been on hold for the second time for over an hour told be told there is nothing they can do about my lost bags. I flew from California to St.Louis (1,500 Miles) and paid almost $2000! Horrible service. Even the representative I talked to said that they are under staffed and they don't have anyone in the baggage room to look for my bag. I find this to be ridiculous. We have my fiancé's family photo albums, medication I have to take daily, and other items in that bag. The employee who first "helped" us didn't even bother telling us we had to get a confirmation number by calling the helpline. Not to mentaion she was rolling her eyes and popping her gum in our faces. I will never fly her again! read more

No name tag at the ticket counter probably because she doesn't want anyone turning her in for her rude attitude. Who rolls their eyes at someone whose luggage was lost containing their grandmothers belongings. Sentimental things that we retrieved from California after her unexpected passing?? How inconsiderate and unprofessional. No sense of compassion or understanding at all. Completely disgusted with this "woman's" behavior. read more

If your traveling with a infant don't check your car seat take it with you they lost mine and told me they couldn't do anything about it so I'm stuck at the airport with my infant read more

No one here to check our bags. Long line. 3 hours before flight.needed to be at the gate already and online for work. Back hurts, tired, late for work. Called frontier and they said sorry but there's nothing they can do. read more

- Every single time, flights have been delayed due to mechanical issues. Very little communication to those waiting. Spent a lot of time sitting around at the gate wondering what was going on. - Nickle and dime you for every single aspect of flying: luggage, (it's practically impossible to travel with just a personal item, especially with their strict size restrictions.), seat selection, etc. - From my experience, spend a bit extra and choose a more reliable airline for a more enjoyable flying experience. Will never fly with frontier again. read more

Terrible experience. They advertise themselves as the cheapest flight and then nickel and dime you for EVERYTHING. FORTY dollars for a CARRY ON bag. Only water is complimentary on the plane. ALL other drinks and snacks cost money. Then when we got to our destination they had lost ours and about THIRTY other people's luggage. Then the process to retrieve our luggage was complete chaos. Totally unprofessional and RAN OUT OF CLAIM FORMS!!! What??? No one that worked there had any clue how to properly handle the situation. We still don't know where our bags are. We will NEVER fly frontier again read more

We booked these flights to visit family for a cheap cost of $35. Awesome deal but when flights get cancelled like it did this morning, our only next option coming from Frontier is to look for another flight from another airlines. It's the holidays so the prices are an average of $400. They didn't offer us anything in return for a flight back. I recommend flying through another airlines. If I could rate a negative star, it would have been done! On top of that, their customer service is horrible. I'm not saying that because I'm upset, its just the truth. read more

I really don't understand people's complaints about frontier charging for everything!! Read they explain all of this when you buy your ticket!! If you are not smart enough to read you shouldn't travel anyway you should use the money to go back to school. Terrible service is my complaint. When you see your flight is on time all day and you arrive at the airport and one hour before the flight "delay" then every hour "delay" until 7 hours later they cancel the flight and tell you you will receive a refund in 7-10 days???? read more

No wonder this airline has 2 stars! It should have ONE. Customer service here is absolutely abhorrent. Came into STL from Vegas. Left my glasses on the plane. 10 minutes later *poof* they're gone and James Baldwin the supervisor could literally CARE LESS. I call the customer service number to provide feedback and guess what? ..... Charlie and Keisha can't help either and could also CARE LESS. Asked to be transferred to a manager. Waiting on that now. read more

I will not fly this airline again. Their customer service is purely awful. I am used to Southwest Airlines customer service. The way they charge for every service is another reason I will not fly Frontier. I would rather pay more for a ticket and get better customer service and at least one checked bag and a carry on at no charge. read more

DO NOT USE FRONTIER. They lure you in with cheap fares. They canceled my flight to Orlando. The people at the gate knew nothing. They handed us papers and could not answer questions about the options. They gave us $400 per ticket to get another flight. They told us that was in ADDITION to refunding the price of the canceled flight. That was not true. We ended up paying over $900 for a trip that was supposed to cost $500. THEY canceled the flight. We knew it before the crew knew it. We told the crew at our hotel that it was canceled. Horrible airline. If there was 0 stars I would give it. read more

We had a scheduled two hour and 45 minute flight from St. Louis to Orlando International and reached our destination in two hours. The planes are tight, but for what I paid in airfare, I didn't mind. My goal was to get from point A to point safely, quickly, and inexpensively....and did so successfully. I did my due diligence and looked up all their rules online so I'd know what to expect...I didn't want to assume anything was a given (free drinks/snacks). You don't HAVE to pay for a seat (I flew solo, and didn't buy a seat); a seat will be randomly assigned to you if you don't. That just means that if you're flying with other people, you probably won't be seated near each other. If you're ok with that, then don't buy the seats. If you're not okay with that, then buy the seats. You can either have a printed boarding pass or download their app, put in your flight information, and pull up the boarding pass on your phone...either one is acceptable, and I had both...just in case. I had a medium sized tote bag (they allow one smallish carry on bag - free of charge) that I carried on with no issue. I hope that this bit of information helps someone! Reading these reviews, I was a little hesitant about flying Frontier, but I always have to remind myself that not everyone's experience (mainly things that they have control of) will be my experience - it'd have to be something pretty extraordinary for me to not give something a chance. I'd definitely fly Frontier again. Thanks! read more

Seats don't recline they make you pay for everything and anything they can up sell. All in all just a total rip off fly southwest

I had to give at least one star because at least I arrived alive to my destination and back. Flew from St. Louis to Las Vegas, and returned home last night. First of all, I can't believe they charge for carry-on bags. My friend and I discovered it was cheapest to share a bag, check it, and pay in advance for it, before even going through the online check-in process. They purposely don't make it easy to find out how to pay because they clearly want to squeeze out of you every dollar they can. (Paid $40 to check one bag, $20 each way). Oh, and if you pay in advance, print out or take a screenshot of the proof that you paid. When we arrived at the airport both times, they claimed I had not paid and tried to charge me $30 each time. Thank goodness I had taken a screenshot as evidence. They don't offer drinks or snacks unless you pay. While waiting in Vegas for our flight home, we were informed that they were out of drinks and snacks and that if we wanted something for the 3 hour flight, we better get it now and bring it on board. Haha! What?! Our flight home was delayed an hour because of a maintenance issue. My friend, who is scared of flying, heard a maintenance guy tell the Frontier employee that he smells gas. This added to her fear, so after it was apparently fixed, I asked the employee what was wrong with the plane. The response I received was, "there was a leak, it was fixed, and that's all you need to know". She didn't even make eye contact with me. Very rude and uncalled for. As passengers, we have a right to respect and appropriate answers to our very relevant questions. The flight attendants on the ride home seemed pretty rude and unprofessional. The lady on the speaker giving instructions was slurring and didn't even know where we were or where we were going. One flight attendant got an attitude when a few of us passengers seated in the back inquired about why it smelled like gasoline. (The smell was extremely strong as soon as we were seated and given the maintenance issue, we found it odd). The only good thing I can say about the airline is that we actually arrived 15 mins early on our first flight, and despite almost an hour delay, we were only about 15 mins late arriving home. From now on, I'll be spending the extra money on a better, nicer, and more professional airline. P.S. When we arrived for our flight home (we got to the airport at 3 for a 5:50 departure because they make it very clear that if you are not there early enough, you won't be getting on the plane), there was already a load of people at our gate. They were on the Denver flight that was supposed to leave at 6am.....they didn't leave until 5pm...... another maintenance issue apparently. Wowza! read more