We had a scheduled two hour and 45 minute flight from St. Louis to Orlando International and reached our destination in two hours. The planes are tight, but for what I paid in airfare, I didn't mind. My goal was to get from point A to point safely, quickly, and inexpensively....and did so successfully. I did my due diligence and looked up all their rules online so I'd know what to expect...I didn't want to assume anything was a given (free drinks/snacks). You don't HAVE to pay for a seat (I flew solo, and didn't buy a seat); a seat will be randomly assigned to you if you don't. That just means that if you're flying with other people, you probably won't be seated near each other. If you're ok with that, then don't buy the seats. If you're not okay with that, then buy the seats. You can either have a printed boarding pass or download their app, put in your flight information, and pull up the boarding pass on your phone...either one is acceptable, and I had both...just in case. I had a medium sized tote bag (they allow one smallish carry on bag - free of charge) that I carried on with no issue. I hope that this bit of information helps someone! Reading these reviews, I was a little hesitant about flying Frontier, but I always have to remind myself that not everyone's experience (mainly things that they have control of) will be my experience - it'd have to be something pretty extraordinary for me to not give something a chance. I'd definitely fly Frontier again. Thanks! read more

I had to give at least one star because at least I arrived alive to my destination and back. Flew from St. Louis to Las Vegas, and returned home last night. First of all, I can't believe they charge for carry-on bags. My friend and I discovered it was cheapest to share a bag, check it, and pay in advance for it, before even going through the online check-in process. They purposely don't make it easy to find out how to pay because they clearly want to squeeze out of you every dollar they can. (Paid $40 to check one bag, $20 each way). Oh, and if you pay in advance, print out or take a screenshot of the proof that you paid. When we arrived at the airport both times, they claimed I had not paid and tried to charge me $30 each time. Thank goodness I had taken a screenshot as evidence. They don't offer drinks or snacks unless you pay. While waiting in Vegas for our flight home, we were informed that they were out of drinks and snacks and that if we wanted something for the 3 hour flight, we better get it now and bring it on board. Haha! What?! Our flight home was delayed an hour because of a maintenance issue. My friend, who is scared of flying, heard a maintenance guy tell the Frontier employee that he smells gas. This added to her fear, so after it was apparently fixed, I asked the employee what was wrong with the plane. The response I received was, "there was a leak, it was fixed, and that's all you need to know". She didn't even make eye contact with me. Very rude and uncalled for. As passengers, we have a right to respect and appropriate answers to our very relevant questions. The flight attendants on the ride home seemed pretty rude and unprofessional. The lady on the speaker giving instructions was slurring and didn't even know where we were or where we were going. One flight attendant got an attitude when a few of us passengers seated in the back inquired about why it smelled like gasoline. (The smell was extremely strong as soon as we were seated and given the maintenance issue, we found it odd). The only good thing I can say about the airline is that we actually arrived 15 mins early on our first flight, and despite almost an hour delay, we were only about 15 mins late arriving home. From now on, I'll be spending the extra money on a better, nicer, and more professional airline. P.S. When we arrived for our flight home (we got to the airport at 3 for a 5:50 departure because they make it very clear that if you are not there early enough, you won't be getting on the plane), there was already a load of people at our gate. They were on the Denver flight that was supposed to leave at 6am.....they didn't leave until 5pm...... another maintenance issue apparently. Wowza! read more

Worst customer experience I've EVER had flying. When my flight was delayed, no employees would help me figure out the transfer to a connecting flight or give me any information AT ALL. I sat in a line for almost 2 hours waiting for assistance with 20 other people after being promised someone would be with us shortly multiple times. Ugh it was all so frustrating. In the end I'm giving Frontier 2 stars because the staff on the planes were polite and helpful unlike their land bound counterparts. read more

Very disappointed. Brought our tickets on one credit card but they sat us apart. Everyone is scampering to try and change seating last minute because this happened to others too which delayed boarding. They charge for drinks (including water, juice, sodas). Sitting in the last row drinks got to us when we were just about to land anyways, and then we found out you have to pay. The reason the service took so long was because of individually having to deal with all the credit card transactions to purchase a drink. Carry on AND check in bags are also extra fee. My feeling is I'd rather pay a little extra for better service rather than finding out about extra fees and inconveniences last minute. Before frontier merged with spirit airlines or seemed to be a better company but now I'm pretty let down. read more

Frontier is my "go to" airline for travel... especially when I travel to and from Denver, which I do more often than travel to other cities. I think that the flights are decently priced, and the service is good. My actual flight last night was very good. There was some stomach turning bumpiness in the beginning, but thankfully that subsided, and the rest of the flight was fairly smooth. As soon as we starting rolling back to prepare for take-off, a show popped up onto the screen, and pretty soon I was ignoring the attendant's schpiel about how... exactly... you are supposed to buckle your seat belt. Since my head phones were plugged-in, I couldn't quite hear what the attendants were joking about. I did catch a bad (read: overdone) joke about "turning all electronic devices off, including blackberries, raspberries, strawberries and all other berries that have an off switch on them". I also heard a snippet of something she said regarding moving to another seat on the plane... $25. It sounded like if you wanted to move to an empty seat, it would cost you $25. I asked my neighbor, and he said that they meant if you wanted to switch to a seat with more leg-room (as I am lacking in the "stem" department... a little throwback to the term utilized by Christian in the movie Clueless for you... I would have no need for such things). That made a bit more sense. Really, though... when are the airlines going to start charging to take in the airline's awesome plane air. I know that the airlines are struggling to make money, but certain things (fees) are getting out of control. I started watching my little TV, and almost immediately, there was a message taking up most of the screen that said "to continue watching, insert your credit card now"... 6 bucks!? I was watching a show that I could easily access via the internet for free. I had a little more than an hour's time to watch, so basically I could see one show (not even a movie), and it was going to run me $6. I vetoed that idea, pulled out my laptop, and got to writing a few reviews. A Yelper is still a Yelper at 30,000 feet. My flight went by pretty quickly, and pretty soon it was time to put my computer away, and close my eyes for the landing (to avoid getting motion sick as is common for me during take-off and landing). Pretty soon, I was breathing in the thick, altitudy air of one of my favorite cities in the World. Denver. Oh, how I have missed thee. All-in-all, it was a decent flight... I think some of the charges are getting insane, but above all else, I needed my flight to get me from point A to point B at a reasonable price. This flight did that... and at a really great value (my ticket was only $160... including taxes). Happy Flying read more

Don't buy the travel ins. By the time u pay all the penalties and fines with the new flight it will b worth nothing. Plus they even charge 50 bucks for a carry on!! My second flight was cheaper than the one I had the credit on! I lost all the credit money and had to pay all the fines and penalties out of pocket! I will never fly them again!! read more

This airline is a total joke. Both flights of mine have been delayed and no one seems to mind. Travel insurance is totally useless, and the complaints department are only open Monday to Friday 8am to 10am mountain standard time. I work during the day in eastern standard time- who's got time to call during work? They are rude on the phone and totally inefficient. Three hours delayed, missing work the next day due to getting in at 1am and no concern from anyone. Please, never fly this airline. Worst mistake I made was thinking the extra minimal money was worth it. read more

Just flew round trip from St. Louis to Cancun on the worst airline I have ever been on. Seats were hard, didn't recline, had Hardly any padding and there is no room between seats. Have flown a lot and never seen an airline charge for a soda, but they stick you for $2. They also charge you to carry a bag on (WHAT!). Not sure how they stay in business, but if there is any other choice than Frontier I am going to take it, even if it costs more. read more

Flew Frontier from STL to SFO and couldn't have been happier. I am 6'4", sat in stretch seating and leg room was fine - had an aisle seat making it even better. There is a bathroom up front in addition to the one in back. Plane left on time and arrived 5 minutes early. I chose this flight because it was nonstop. I used their website to arrange travel which explained their cost and restrictions - no problems. The Frontier stall was fine and I will fly Frontier again. Sent from my iPad read more

Just had to update my review, they have lost all that made them great and different. Now they are just CHEEP! The rules are not friendly, the pricing is based on looking like a low rate then charging you for everything so in the end you paid more. Literally I now avoid this airline, this will be the first year I will have no status in it's loyalty program because I am avoiding them now, and I did fly, I will be a 1K on united. read more

The worst flight ever I will pay 200 or more not to fly this airline..... Don't do it is not worth the savings. More money is a better flight I am telling you and you feel so good about yourself !!!! Can I get my 1 star??? read more

Recently and for the first time I had to fly on Frontier Airlines. It will be my last! I was having a decent flight from Vegas to St. Louis when I dropped my wallet under my seat but didn't realize it until I had left the plane and was about to pick up my luggage. I immediately tried to go back but was instructed to go to the Frontier ticket counter. They called down to the plane and spoke to someone who said they had found the wallet (Oh happy day, right?) Wrong! I just so happened to have $114.00 in the wallet. The Frontier counter person said he would go get the wallet because I needed ID to get past security and my ID was in the wallet. After some time, the counter person came back with my wallet but with out $100.00 of my money! I was furious because I know and that counter person knows he took my money out of the wallet! (It was written all over his face.) I hope no one has to go through what I went through. Imagine, thieves stealing money out of paying customer's wallets! Then to make matters worse the supervisor on duty "Robert" basically said "Too bad for you." When I tried to ask who was in charge so I could write down their names when I make my report "Robert" refused to give me his full name as if I was going to do something to him! I was the victim not him! I guess he was working to protect the thief! Shame on you Frontier for hiring thieves and uncaring supervisors! Shame on you Frontier for not training your staff on taking care of the paying public! read more

Not Very Customer Friendly! Won't honor their own credit! My spouse was going o see his pregnant daughter, but abruptly cancelled the trip. For an extra fee, Frontier allowed him to convert the ticket to an unspecified flight credit in the future. We were going to use the credit to fly to Denver to see our first grandchild and return on a different carrier. Frontier customer service says only my spouse can use the credit and we can not split the credit!! read more

This is the worst airline experience I have had in quite some time. We get the first text the flight is delayed 50 minutes. We did not see the next text until we got to the airport that is was 2 1/2 hours late. We were promised meal and travel vouchers. No travel vouchers. I guess they did not really mean we would get them. Now it is another hour delayed, making it 3 1/2 hours late. We are on our way to a wedding and have to travel from Denver to Vail. We missed all of the Friday activities for this wedding. Somehow, I knew if we had to fly Frontier it would be bad! Never again will I fly Frontier. So bad! read more

Left my family stranded for four days on the west coast Frontier Airlines West Coast flights are routed through Denver On a recent trip, our flight was canceled because of adverse weather conditions in Denver. Instead of rebooking us on an alternative carrier multiple options were available, Frontier stranded us for four days until they could free up seats on their airline. I incurred over $1500 of additional expenses, lost three days of work and received zero compensation Suggest changing your name to LowTier airline so customers will have the right expectations of your commitment to customers and service read more

DO NOT USE FRONTIER AIRLINES!!!! I booked a round-trip to Las Vegas from St. Louis. They do get you with the charge for a seat, a checked bag, and anything else they can get but I did not indicate or pay for my personal bag with books and neck pillows. Our trip out wasn't that eventful except for a text I received a few hours before we were to leave for the airport that our flight would be delayed; however, there was no explanation for the delay. We DID fly out an hour later as they had stated. It was the return trip; however, was another story. We had the red-eye flight due to arrive back to St. Louis around 5:30 a.m. Again, I received a text stating that our flight would be delayed an hour except this time when we arrived at the airport, again no explanation. They had us board the plane but then we sat two plus hours in the plane at the gate because they could not close the main cabin door. They had us deplane and sit in the airport while they either try to fix the door or, at least I thought I heard them say they were going to try to get another plane. I got multiple text messages about a new take-off time, usually 15 minutes before it is due, but never reboarded the plane. We were given a $10 dollar breakfast voucher, which one location would not honor, problem maybe?? Then around 8:46 a.m. I received the text that our flight has been cancelled. They handed out a paper at the gate to give us our options. Want to stay with Frontier to get out of Vegas? You have to stay two days when they would have an open seat. Or fly another airline, pay it yourself then request a refund of $500, oh yeah, they give you a link to do it through. I didn't use their link but I did get another set of tickets to fly out at 2:30 p.m. that day with a connecting flight through Travelocity for $582 each, I was rushing to find a flight for 4 people. Turned out I paid about $50 dollars less this way per ticket than through their link. They also sent me an email to give me a $200 voucher for my next flight with Frontier. THEY HAVE TO BE KIDDING!!! NEVER AGAIN!! I had no sleep throughout this ordeal and had to deal with a crabby boyfriend who slept on the floor of the airport but still had little sleep. Since we didn't get home until 3 a.m., I had to take another day off! P.S. - We found out that this same event happened the week before, same day of the week, same flight time and flight number. It was on the news in St. Louis. read more

If I could give zero stars I would, a cheap flight isn't worth all the hassle by the time you end up paying for all of your "extras" such as a carry on bag. Sat at the airport for over 5 hours the other day while my flight was continuously delayed, with no representation from the airline in sight to try and speak to about what was going on. After my experience l never be flying with Frontier again. Also, on my returning flight which lasted over 3 hours, the flight attendants were extremely loud, congregating at the front and back of the plane blocking the restrooms. They also didn't bring the drink cart by until over an hour into the flight, so I had to walk up to the front of the plane and ask a girl if it was ok for me to purchase a water because I had been waiting for the cart to go by. She looked at me like I wad from another planet and proceeded to tell me that the bottled water was going to cost me, which I was well aware of. Trash airline, trash service. read more

This has been the worst flight EXP I have ever had to use. Lets start with the 6am flight home from Orlando "Disney" So you know were we're broke after ten long days on vacation and tired and ready to get home. We all arrived at the airport with "8 people" after turning in our key to the house we were in and returning our car already at the airport at 5am. No one wants to be there with 4 kids,2 adults and 2 "70" year old adults first off. Then as we approached the baggage drop off we see all these people pissed off. We find out they just cancelled our flight 15 minutes prior and tried to say you should of checked your email. We pulled up the email and nothing. The guy who was handing out peace's of paper said read the instructions and that was it. He would not answer anyone's questions , he could give two shits if you were stranded. We attempted to go to the web site on the paper and it just kept kicking out. We knew we had to act fast. So we ran down to Southwest and booked for another flight that was leaving 3 plus hours later. We were the last ones to get on this flight. We in returned had to dish out anther 3860.00 to get home. thank god for two extra credit cards we never use. So this happed 2 plus weeks ago and we just no received a refund for the extra tickets. oh wait , they shorted us almost 600 dollars. and when we attempted MULTIPLE times to call them and reach out to them via email, direct message and on. Their phone system is designed to hang up on you if don't choose one of the options they want to direct you to. So basically , we are screwed. I urge people , PLEASE don't use this airline. I know other tickets are cost more. but which one is worse , paying extra on a ticket or getting stranded somewhere with no way home and the people who you trusted with you're travels and safety just gave you a huge screw you. And as for getting your money back. good luck. we only got a part of our second set of tickets to get home. they don't care about their customers at all. read more

Frontier Airlines, Never again! Let's start with all the nickel and dime fees...carry on fee, check/seat fee. Rediculous! Even with a lower initial ticket cost, Frontier ended up costing more with all the fees. Additionally, the seat are rock hard, arm rest are tiny and trays look more like windshield visors. Don't even expect to get a drink or snack either. I'm surprise they don't have a restroom fee. This airline is a joke. read more

Not happy with Frontier at all!!!! They rip u off.....have to pay for carry on, checked luggage, seat, and food or drink....seats uncomfortable, do not recline at all....have to pay for one that does that!!!! I was so disappointed with them, it cost 170$ to check 2 bags....will never fly with them again. read more

As a Denver resident I have been a loyal Frontier supporter until tonight We are 50 minutes plus waiting for our bags with no one in sight and no one answering a page Unacceptable And they told me tonight no more snack boxes for Summit members (their highest loyalty level) At this rate I need it I'm truly disappointed Worse is no one here wants to fly them again read more

The $69 fare looks great until you need to pack more than a toothbrush and you'd like an aisle seat. (You have to pay extra for everything.) You may still excuse it but if they cancel the one flight they send to Orlando and then refuse to tell you until 1 hour before the flight, your warm winter vacation will be cancelled due to poor communication and lack of any backup plans. read more

My friend and I booked a flight to Denver in November, it was one of the weeks that airfare was at its cheapest. We arrive to the airport to see that the line is backed up to the Frontier door that we enter through.. And I'm not sure if they are understaffed to begin with, or if they were completely disregarding of the fact that this obviously would be a busier flight given the low cost to book? There are two people who are working the terminals and with our flight leaving at 3:50.. the line is hardly moving enough that I can see us leaving on time. Very disappointing. read more

Checked all the airlines for pricing from St. Louis to Denver...Frontier was the best price....till you ticket, then find out that to get your seat...you can pay 6 or 15 or 20 bucks...then you read their carry on policy...another 30 bucks... I could have flown Delta for the same price and not be nicked and dimed. I will not fly frontier again. read more

dont ever fly frontier!! you are nickeled &dimed all the way up to the price of a good airline!!!! worst experience ever!!!!!! read more

We chose Frontier Airlines, the price deal on line that was offered, look out and check your belt because they charge $30 for your carry on $25 for checked bags each way & the capper is $12 per person seating assignment that is doubled if you have a connecting flight, caveat emptor ( buyer beware). They get their money on the backside of their deals :( read more

This airline is horrible customer service wise. if I could give it a half star would. The first day of our trip our flight was delayed and it was understandable because of the bad weather. On our return flight it was canceled two hours before we were supposed to take off so we ended up getting stranded in Vegas with 3 children, one is an infant. eventually we had come up with the funds to pay for a flight with a different airline and were under the impression that frontier would reimburse us but we received an email stating that they would only reimburse us $500 per person the problem is each ticket was $572 per person and we did not have the money just to spare we call customer service and they pretty much told us we had two options one was to be refunded for the portion of the ticket that we did not use for the canceled flight and get $500 in vouchers to use with frontier on our next plane ride or we could be reimbursed for the tickets we have to purchase with an additional airline plus get $200 in vouchers to use towards a later flight with frontier. I told them I needed both options because our flight was cancelled on their behalf. I ended up having to file a complaint with the Better Business Bureau. read more

Worst flight i could possibly imagine!!! First of all the flight was delayed twice for over 3 hours. Now I am waiting on a plane because they won't let us off and the small engine in one of the wings has stopped working. Seriously the worst. read more

I'm giving it a three because I did get to where I was going and I do understand how their system works(paying for what you want and nothing else). Our first plane was from St louis to Denver. We boarded the plane on time and pulled away from the gate only to sit there for about 15 minutes. They annouced there were some electrical problems and someone was going to have to reset the system. About 15 minutes later they said were had to pull back up to the gate so someone could come on board. We were told we could get off the plane if we wanted to but had to stay at the gate. After sitting for over an hour they said they had to completely shut the plane down, we had to get off the plane. Finally we were told we could board again, after a 3 hour delay. This time we were able to take off. Now let me back track and tell you the most interesting part of this whole ordeal. While sitting on the plane waiting at the gate the first time a man boarded and preceded to tell a woman near us that she was in his seat. She was confused, as was I, because we had already boarded and some passengers had gotten off for the wait but they would have already known their seats. He then asked if the plane was headed to San Francisco? ! No we were a Denver flight. Then when we reboarded for the final time we had other people board that were not supposed to be on our flight. So more than one person was able to walk onto our flight without them noticing. So if it wouldn't had been a full flight they could have just got on for the ride. So we made it to Denver. Where our flight was then delayed 3 hours again. We finally made it to Vegas at 11pm. Hours after we should have been. We could have at least been offered a free soda. Nope, that's not what we paid for. I understand when weather delays can't be helped but we were delayed because of their planes. We should have been offered something to make six hours of delays more bearable. We were also delayed on our return trip but it wasn't much more than an annoyance but it had become expected with this airline. I honestly feel it may be worth it to pay a little more to get reliable service. And not have to pay for a carryon. Or a little soda. Or to not have random people boarding your flight. read more

There are no savings to flying Frontier Airlines. I fly a lot for business and I needed to fly from STL to Denver. I thought it would be better to book through Frontier as the cost of the flight was lower than Southwest.....WRONG!! You must pay for either a checked bag or pay for a carry on bag. A CARRY ON BAG....Seriously! And if you do not pay for the carry on bag before the gate, you must pay more. The best part after no savings for flying Frontier at all was that when they came around to offer drink service, I had to pay for a SODA!!! That was not even free. The entire experience from the baggage fees to the boarding process (a joke, everyone goes at one time!) to the uncomfortable snooty plane ride was the worst I have ever experienced. Would never, ever fly this airline again. read more

Flights are cheap yes but you have to pay for everything and most of the staff I dealt with was rude and very nonchalant I surely won't be flying frontier again I prefer to pay more for a better experience they need to upgrade some of the staff read more

Never ever fly Frontier airlines if you can help it. After buying tickets together we were told that buying tickets together does not ensure that we sit together even if we selected that when purchasing. We were them told that we should be happy to get a confirmed ticket at all (thought that getting a confirmed seat on the flight was a given when purchasing a ticket but guess not for this airline). To top it off they charge an extra $100 for carry on luggage. Don't be fooled by artificial list price. Avoid at all costs. read more

Worst ever.. kiosk out of order unprofessional workers and they nickel n dime you on top of tried to make me pay for infant

I gave one star because it's the smallest amount. We saved all year to spend Christmas in Disneyworld in Orlando, Florida. We arrived at the airport and were told that our flight was cancelled. It definitely was not because of the weather. The agents had an attitude of "it's your problem." They asked us to move so they could check in the Cancun passengers. My family of 7 were so disappointed. Worst customer service on the face of the earth. Agent said it will take 7 to 10 days for a refund. Our trip was Ruined!! read more

I got an account with Yelp just to leave this review. Yes, Frontier is an inexpensive, no-frills airline and as long as you read and understand the rules and regulations I (personally) have never had a problem flying with them. I love that they exist so that I and my broke college-age friends can still afford to travel and see the country without paying $600 for a round-trip ticket from other airlines! On my last flight from Denver to STL, I had in a sleepy stupor left my phone behind (golden rule of flying, never put valuable items in those little basket things connected to the chair in front of you. Just don't risk it!). We had driven the 50 minute drive home when I realized what I had done and I immediately filled out a form on Frontier's website about my lost phone. On the site it said that all lost items get shipped back to a warehouse in Denver, so I was extra anxious about not having my phone for what, one week, two, three? And before anyone jumps to the conclusion that I'm some phone-addicted zombie, I am far from it. But nowadays it's so common to have so much personal information on your phone; addresses, bank apps, things like that, I don't think I would have been calm until I knew where my phone was. Early the next morning, I get on the "find my iPhone" app and see that the GPS says it was still at Lambert! I was able to lock my phone, display a message on the screen with my SO's cell number, and play a noise. Within TEN MINUTES a frontier employee calls my SO, and I answer. She tells me that they were ABOUT TO SEND IT TO DENVER when the phone went off! She told me that she wasn't actually supposed to be doing this so I unfortunately have to leave this anonymous. She gives me a window of times that the desk would be open so I can pick up my phone and I tell her that I was at work, but that I'd find a way there and thank her a million times. She was extremely friendly and helpful. Later on in the day my SO gets a call from another Frontier employee, and together they set up a time when the phone could be dropped of directly in his hands so he wouldn't have to pay to park and go inside!! I could not believe how far out of the way these employees went to get my phone back! It would have been so easy to be dishonest. I really wish I could leave names because these people deserve a raise, a bonus, promotion, whatever-- I was so happy to get my phone back in one piece, but I don't want to risk them getting in trouble (which would just be ridiculous!) From now on I will fly exclusively Frontier because of these two employees. If they read this they know who they are! Thank you so much!! read more

Recently tried to secure a credit/refund for an unused portion of a recent trip. Because I did not read the "fine print" which had to be dug around for on the website, I could not get a credit/refund because I was supposed to call in ahead and notify that I was going to be a "no show". This is unlike other airlines where you are required to be a no show and then call afterward to get your refund. ALSO, the seating is VERY cramped. After flying Frontier, I understood why you are given the option of upgrading to a seat with more "leg room" (of course for an additional fee) I am 5'4", 135 lbs. and my knees actually met the seat in front of me! Can't imagine how a taller person could have even fit in the seat. read more

This company is the worst. WORST airline to fight in. They are late all the freaking time. I can sit here and write all the bad things that have happened and how my court date was almost missed. But, I'm just going to say, "Tell every one not to flight with this airline. They lie and they are late 3hrs late and 2hrs late. All the damn time. " Save your self. Please!!! read more