Overall, I had quite a memorable experience at this dealership. Not only did they accommodate my…read more2-hour, $150 Uber ride there, but they also graciously gave me their time and effort over the course of 10 hours on top of a great deal. Embarrassingly enough, while I was on my way there, I realized that I was actually purchasing the manual version of the GR86 Premium I had been searching for over the past several weeks. Up until that moment, I had only ever driven automatic cars and was specifically searching for an automatic GR86 Premium. Not only did they beat every written offer I had received, but they also allowed me to complete a pre-purchase inspection, taught me how to drive manual, and even had their wonderful porter drive me home afterward. I wish I could give 5/5 stars, but unfortunately, they fell short on their promise to remove the black tar(?) stuck to the back of my car before we drove off. I'd especially like to recognize the people below who helped me throughout the experience: Cody - Not only did he continue teaching me how to drive manual, but he also drove me home for 2 hours from 10 PM-12 AM! He is one of the most genuine and kind people I've ever had the pleasure of meeting. Kelly - The definition of personable. She not only taught me how to drive manual, but also taught me a lot about myself. I wish she were my aunt. Ashley - The salesperson assigned to me. She was communicative and transparent throughout the entire process. Mr. C - His enthusiasm truly shined through. His service is impeccable. Chris - Competitively beat my written offers with a smile on his face. Mike - Explained every single detail about finances and the world of manual sports cars. Really fun to talk to! A dream experience for my dream car!

Avoid Mazda of Valencia at all costs…read more I had a 1:00 p.m. appointment on 7/26 after multiple calls and texts with Romero regarding a Mazda CX-50 Preferred. Romero presented himself as though he were handling the sale, but upon arrival, I learned his role was apparently to call prospective customers, quote preliminary deals, and entice them into the dealership. I drove from Los Angeles after confirming the pricing. Once there, the numbers were materially different, and the two vehicles I was told would be washed and ready were both dirty. We were also passed among several employees and repeatedly had to explain what had already been discussed. The entire process was disorganized and poorly managed. Around 2:30 p.m., General Sales Manager JT Taylor, also known as John, entered the conversation with what he called the final offer. I showed him my text exchanges with Romero, and JT pulled out his phone and photographed my screen to capture the messages. Despite seeing what had been represented, he returned with numbers that were nowhere close. At that point, I understood that no deal would be reached and was prepared to leave. I calmly stated that this was the classic dealership experience I intentionally avoid, which is why I used brokers for my last three vehicle leases. I specifically explained that my frustration was with the overall experience and was not directed at JT personally. Nevertheless, he became defensive, raised his voice, and refused to de-escalate despite my repeatedly asking and gesturing for him to calm down. He then announced that he was "ex-military" and that he "doesn't get down like this." I am still unsure whether that was intended to address the pricing discrepancy, intimidate me, or demonstrate a very large ego with very little managerial judgment. Whatever the intention, it was inappropriate and remarkably unprofessional. The most absurd part came when I asked for his business card. JT repeatedly responded, "Nah, it's okay," because he believed I would leave a negative review. I requested it three times, and he only provided it after another employee intervened. For context, I have worked in financial services for nearly two decades across retail, private, and investment banking, serving clients from all walks of life. I cannot imagine refusing to provide a client with my business card because I feared negative feedback--or one of the associates I lead doing so without serious repercussions. This was not an inexperienced employee having an awkward moment. This was the General Sales Manager displaying hostility, poor judgment, and an apparent fear of accountability. A business card is not permission to leave a review, and hiding it does not prevent a customer from documenting an experience. After his repeated refusals, I recorded the interaction, including him saying, "Nah, it's okay." I also have the text exchanges, call records, and supporting documentation. Mazda Corporate has opened a formal case, and I will provide them with the full record. We also had an appointment at the neighboring Kia dealership, but two Mazda employees told us both locations were under the same ownership. After this experience, we skipped that appointment rather than risk encountering the same lack of training, professionalism, and accountability. JT Taylor, respectfully, if you are comfortable invoking your military background during a disagreement but frightened by a Yelp review, customer-facing management may be the wrong profession. Reviews are not threats; they reflect the service provided. I have leased two Mazdas over the past ten years, and this was easily my worst dealership experience. Save yourself the drive and aggravation. Professional management addresses concerns--it does not raise its voice, make intimidating remarks, and hide business cards.

This was my first time bringing my Tesla in for service, and I had an excellent experience. I came…read morein to have the air filter replaced, windshield wipers changed, and the front camera cleaned. When I arrived at the service center, I was immediately greeted by a team member and directed to the next available advisor. I had the pleasure of working with Isaac, who was incredibly kind, thorough, and professional. He made the entire process feel seamless from start to finish. Isaac took the time to show me how to follow my service appointment in real time through the Tesla app, which I thought was such a cool and convenient feature. I loved being able to see exactly what was happening with my vehicle, when the work was in progress, and when it was completed. He also provided quotes for a few additional services, which I really appreciated. My car was in service for about an hour, and when everything was finished, Isaac came and found me personally to let me know it was ready. The entire experience was smooth, efficient, and stress-free. Five stars to Isaac for his outstanding customer service. When I return for future service, I'll definitely be asking for him again. Thank you for making my first Tesla service experience such a positive one!

It took three calls before anyone would even escalate the issue to a manager riestrada@tesla.com…read more When we finally reached one, the response was dismissive: we were told the order "processes immediately," that plenty of customers who ordered at 11:50pm on the 15th got the incentive, and that in their years at Tesla they'd never seen a delayed confirmation. Except our own order confirmation didn't arrive until three days after we placed the order -- directly contradicting what we were told. If there's a system delay on Tesla's end, customers shouldn't be the ones penalized for it. At minimum, Tesla should be upfront that promotions require ordering several days in advance, or through a live person, rather than letting the app accept an order and deposit and then quietly failing to honor the terms. Aside from this, we're happy with the vehicle itself. But this experience has made us far more cautious about ordering from Tesla when we were told it would be fine. Tesla should make this right. They can see all search history in the ap, but as a consumer you cannot, they want proof that we don't have. Balls in their court.

Milo and Ryan were great! They have fast service and are very friendly! Got the job done.read more

Cristian Herrera is the reason we came. He was friendly and worked diligently to sell a car to my…read moredaughter so we followed her lead. We found Cristian to help my son find a car and it took a couple of trips to lock in a great deal. My other son had also purchased a car from this location and had a great experience as well. Everyone involved was helpful, not pushy at all and made the experience memorable.

Had a great experience dealing with Bobby. He was friendly, knowledgeable, and the buying process…read morewas fast and painless. I would highly recommend! Our daughter loves her new car and we couldn't be happier with the pricier and service. Thank you Mountain Motors!

I had a great experience buying my car at Mountain Motors! The entire process was smooth, easy, and…read morestress-free. I absolutely loved the service, and everyone was professional and helpful. A special thank you to Octavio, who took amazing care of me from start to finish. He was friendly, honest, knowledgeable, and made sure I found the right car. I highly recommend Mountain Motors, and if you go, ask for Octavio--he's the best!

Overall, we had a good experience at Subaru of Valencia, thanks in large part to Daniel and Swan (I…read moreapologize if I'm misspelling your name). They were both professional, friendly, patient, and genuinely helpful throughout the process. My biggest frustration was the pricing. Before making the drive, we were quoted multiple times that the vehicle would be $2,000 over MSRP. However, once we arrived, the numbers suddenly changed, and there were several BS reasons given as to why the original quote no longer applied. It definitely felt like the initial quote was intended to get us through the door, and then the negotiation started from there. While we were eventually able to come to an agreement, it still wasn't the deal we had originally been promised. That said, Daniel and Swan remained courteous and worked with us throughout the process, which made the experience much better than it otherwise could have been. We've been enjoying our new Outback so far and are very happy with the vehicle itself. I just wish the pricing had been as transparent and consistent as the initial conversations led us to believe.

I received a call from Conner at Jerry Seiner Subaru Valencia inviting me to their "Subaru of…read moreAmerica test market event." He told me they would pay $2,000 over Kelley Blue Book for my 2016 Forester. He said all they needed was to take pictures and get the VIN number. When I arrived, a staff member took my car without asking my permission and drove it. Driving a customer's vehicle without their knowledge or consent is not okay. It does not matter if you call it an "appraisal" or a "test drive." You ask first. Period. For the record, California Vehicle Code Section 10851 makes it unlawful to drive or take a vehicle not your own without the consent of the owner. Moving a vehicle even a small distance without the owner's consent qualifies as a violation. I was told you needed pictures and a VIN number, not a joyride. I came in as a loyal Subaru customer willing to do business. I left feeling like my trust and my property were disrespected. I would think twice before bringing your car here.

I had a very disappointing experience with the service department at Acura Valencia. I brought my…read morecar in for an alarm issue and was charged for labor and a unit replacement based on their diagnosis, only to later be told they were completely disconnecting the very alarm system I originally brought the car in to fix. What made the experience worse was the way I was treated by the service advisor. I was told "we're not God" and there were insinuations that the issue was somehow because I may have bought a used car, which I found insulting and completely unprofessional. Instead of taking accountability for the incorrect diagnosis and charges, I felt dismissed, talked down to, and bullied. I brought my concerns directly to the manager and explained how uncomfortable and insulted I felt, but nothing meaningful was done to address the situation or the behavior of the service advisor. Customers deserve honest diagnostics, respectful communication, and accountability when mistakes are made. Unfortunately, that was not my experience here. Please don't go there

Took my car in for an oil change and tire rotation. I marked the tires to see if they rotated them…read moreand turns out they DID NOT. They charged me $60 as if they did. Called them out on their bullshit and they refunded my $60. Don't ever come to this Acura, they're fucking scammers

We stopped by for an oil change on our 2023 Porsche Carrera Gts…read more They have a restaurant within the Porsche dealership we had a lovely breakfast and then .... We decided to look around and see if there was a Porsche that we could use as our family car. We walked through the dealership and said Hi to Katie Renee. We went outside and fell in love with a 2025 718 Cayman. We also looked at the Macan's. We walked back in and talked to Katie Renee who had greeted us previously. The dealership does not pressure you, we were pleasantly surprised with the friendliness of Katie Renee and her in-depth knowledge. We asked her if we could test drive the 718 Cayman and possibly the Orange Macan. Katie brought the keys to both, we tested the 718 Blue Cayman and fell in love instantly! When I drove it I knew this was the car for us!! We told Katie we were interested in buying it. She made the transaction seamless! I highly recommend Katie Renee she is truly awesome, and the Sanra Clarita Porsche is the place to buy your next Porsche!

Stay away from this place at all costs! They are the most unprofessional and straight up ghetto…read moresales team I've ever experienced. I came in to pick up a Porsche Cayenne that was purchased by one of my clients. I showed up and gave them the release paperwork and was given the keys. I pulled up to an area adjacent to the customer parking that was coned off and parked the car momentarily to do an inspection and take some pictures (see attached photo). The new car manager (Dean Marone) was walking by and stopped and very rudely told me to move the car, which I had no problem doing so, and I even explained that I was picking this unit up for a client and that I needed to inspect it so I had pulled up to an open area. All I said to the sales manager was "thanks for being courteous" and he just turns around and starts dropping F bombs, telling me "I told you to move the F'ing car so move the F'ing car". I was shocked to have someone on staff taking to me like that, let alone the manager. I let him know that I've been an employee of Galpin (who owns this dealer) and I know the owners and that I would be letting them know of his behavior. At this time the GM (Henrik Martirosyan) comes out and starts cussing at me as well saying "who the F is this guy, your not going to pickup anything F'ing car from here again, get the F out of here". I let them know that I had ever legal right to be there as I had already provided them the vehicle release from Porsche and they had given me the keys already. I told them that I would be reaching out to to my former boss and owner of Galpin Auto (Bert Boeckmann), at which time, Dean Marone, screamed out in front of other customers at the entrance of the dealership "Bert has been dead for 2 years, you stupid MF'R". I also had the GM, Sales manager and one of the sales guys (Avo Krikorian) get in my face in the parking lot and try to physically intimidate / assault me and the police had to be called out. It's really unfortunate that these clowns are staining the Galpin and Boeckmann family name like this. P.S. the only member of the team that was professional and respectful was the used car manager, Pablo Veigel. Thanks for your assistance and being a true professional Pablo!

Owners Con-Artists Only Sell Lemons Poor quality vehicles. Do not waste your time or money here…read more They will 100% GHOST You as your newly purchased car, truck blows engine transmission days after purchasing. READ ALL REVIEWS Yelp Google not CarGurus they make leaving reviews impossible.

They sell lemons and car I got had damages that wasn't in description that didn't get fixed car…read morealso made a weird sound while test driving but I thought it was normal double check what your buying before purchase so you won't make the same mistake as me

I had called in asking if they had a specific tire in stock due to a huge bolt in my existing tire…read more They had the tire I needed and I was able to get my car in without any hassle even tho I barely made it In before they closed. The whole staff in the service department was kind, patient and very helpful. This was a last minute service and they pulled through in a major way! Thanks again to all the staff members (Emily, Sophia, Gerrardo, and Juan) for getting me back on the road safely! They even offered to wash my car after it was getting late! I will be back!

I'm going to keep this short. Kia of Valencia is the reason I don't drive commodity cars. I wanted…read morethe EV9 for my housekeeper and since i'm a recent victim of Identity theft, their "Job is your credit" program helps because I have stable income. Well that program is a scam. I have countless text messages from Jessenya, Bruce, and C Brower about how the program works, they get people such as myself approved all the time and when can I come down. Emphasis on the "When can I come down" I explained numerous times I can't come down unless I have a hard approval as it's a 100 dollar uber ride to and from. Nonetheless, they kept pushing the idea. C Brower finally pulled my credit (If this is a "your job is your credit") program, why do you need to run my credit. So the answer was a no go for the approval. I knew that because I was transparent about the identity theft. So when I asked why do they market it as your job is your credit, they claim it runs aside the job. Which basically is how the traditional way of buying a car is. You pick the car, they take proof of income, residency, and ID. It's not a Your job is your credit program. It's the traditional way of buying a car and the "Job is Credit" Scam b/s is to get you down there. Carmax has better tactics than this. Also if you have good credit, stop buying cars from these dealers that add all these extra to the sticker price. Go to BMW or Mercedes, get a service loaner for the same price as a K5 and move on. I needed a big EV SUV and thats why i'm here. Update, I got a 2022 BMW X7 with a warranty from carmax. What one dealership won't do, another will. I have pictures and proof if you want to email me.

Honestly, I never thought I would be writing this review, let alone a five star review…read more In Golden Girls style: picture it, Valencia, 2024... we wanted to buy a new body style Hyundai Santa Fe before the then current promotions ended. I loved the way the car looked, and after driving it, was absolutely ready to get rid of my Ford Explorer. We went to this dealership and had what I would term the worst auto buying experience we've ever had. The salesman was inexperienced and made multiple mistakes, made worse by a manager who didn't correct the mistakes and, instead, leaned into them. Then pressured us to buy a product during finance to justify the great price we negotiated. And don't even get me started on the trade-in... We walked out on the deal multiple times, only to be brought back by promises of more discounts. The only reason we bought the car was the price. We bought it in spite of the dealership. Fast forward to March 2026. My wife was fed up with her Tesla... Skyrocketing insurance rates, skyrocketing registration fees coupled with tremendous interest in our car as a used vehicle prompted us to move out of it into a hybrid mini SUV. She landed on the Tucson, because of its good looks and our familiarity with Hyundai as a manufacturer and the electronics of the car. I reached out to multiple buying services to get current pricing on the car and found out that now is a great time for that particular model as dealers are very much willing to deal on it. As it turns out, AutoNation Hyundai of Valencia had the exact car we wanted in stock so after gauging pricing from multiple dealerships, we reached out to their Internet department (always deal with the Internet sales people, they don't care about losing money) and struck up a text conversation with Hector, the Internet sales consultant who got my lead. It didn't take me long to realize that this is not the same sales person I dealt with a year and a half ago. This guy knew the business, knew the car, and had enough "power" to be able to move the price. Feeling no pressure from him, we went in and looked at the car on a Thursday night just to make sure it was what she wanted and the color made her happy. We were presented the numbers exactly as we discussed them, with a few available discounts pending. We shook hands and made an appointment for Saturday. With everything done, we knew it would be a short visit. And the team at AutoNation Hyundai of Valencia did not disappoint. We arrived at 11 AM and drove off the lot in our new car a little after 1 PM. I never felt any pressure, we knew the deal was done and it was just signing the paperwork in finance. We did buy one product, but felt absolutely no pressure to do it. As promised from my first conversation with Hector, the entire team was different. The salesman we worked with in 2024 had been trained and reassigned to finance, the manager had left the dealership and even the finance manager we worked with was out that day. What a difference working with the right people makes. So a huge thanks to Hector, the sales manager Saher, and finance manager Nef... if you decide you need a Hyundai, this dealership and this team are the way to go. Although you might have to grab Nef from the AutoNation Ford store... Seriously, thank you guys! You turned a one star experience into a five star.

Horrible horrible horrible service! They always give you hope that they can help you and give you a…read moregood deal. I went there twice for different situations but both times they let me down. Not willing to negotiate and offers ridiculously high prices. Shumon the manager is horrible on customer service and very pushy. Takes forever more than a day to give me a yay or nay on a number I want. He basically straight up told me then go somewhere else and talked down to me sarcastically. What kind of horrible customer service is that claiming they want to earn my buisness. I will be reporting them to the BBB. Do not go here! The salesmen are nicer but do not really push for you and cant do much. Horrible go elsewhere the reviews speak for itself. Go to keyes mission hills hyundai better service got wayy closer to the number I want there. Alex and Caleb is a nicer salesman and honest with advice not a type of guy that will try to abuse your money and only care about making a sale.