As an owner of a 2020 Camaro, i often get "can i get a ride" by my co- workers. on a Thursday last week, i let a co-worker get into my car before mentioning the 3 golden rules i have to riding with me: 1. Don't slam my doors. 2. Don't swing my doors open fast or hit anything. 3. Don't touch anything that you don't need to touch. Unfortunately, and the one and only time I didn't mention those rules, my co-worker SWUNG my door open and let the door go. it ended up hitting a chain link fence and scratching up the door edge pretty good and fairly deep. He said he would find an auto shop and pay for the damages. So he found this 5 star body shop in which i am reviewing right now. First i call and set up an appointment, which my only availability is after they close. They made arrangements for me to bring it in anyways and get an estimate. so I show up completely ignorant about body/auto repairs. They're very nice to me and while were waiting for a quote i ask the "painter" whom at the time I didn't know was the owner, if i could borrow a a socket wrench to fix my pedal commander on the car. he rolls the WHOLE tool box to me not thinking anything about it nor questioning it. After i finish he comes and he looks at the damage done to my car and we pull it in the garage. He says i might not wanna do the whole door as its going to be very expensive to repair the paint to "original" going that route. Instead He and Nancy look up the code for the paint and they have it in stock. its about $50.00 to mix the paint to color code. He recommends i Just touch up paint it and do a door edge clear bra. thinking that ill save my co worker a whole lot of money i go that route and my co worker is grateful i did. once Anthony finished doing the work and mixing the 4oz of "limited edition" paint for my car, he then goes and puts on the touch up on the door edge and adds clear bra edging to both doors for me. I say, alright man let me pay ya. He says no man its all good, its no big deal, i am glad we could help you guys. This is why i am writing this review. Never have i ever met any auto body shop or damn near any company for that matter that put quality and customer satisfaction, over their own livelihood. He did At least $100 worth of work for ME, a complete stranger and expected nothing in return. He also gave me and my partner a free soda and offered us another. He asked for nothing from us, but in return he has gained our loyalty and recommendation to anybody that we meet that needs an auto body repair. You DONT find companies that put Quality over Quantity like you find at Pro Auto Body And Paint. Thank you guys again, and your act of kindness has paid off far more than you know because you now have me as a customer for any damages on my vehicles and my recommendation. Thank you so much! my coworker is also very happy! read more

I had some rear and front bumper damage on my Subaru, and the damage was just an eyesore to continue looking at. I figured it was time to finally get work done, but at the same time nervous since it was my first time getting any auto body work done on my car and didn't know what was in store for me. I was recommended Professional Auto Body & Paint and I must say the hospitality at this shop is something you do not find very often anymore. The shop itself is very modern and sleek and there are refreshments and snacks you are offered. Nancy was great walking me through the process and letting me know what parts she was ordering for my car. She kept in constant contact letting me know when the parts arrived and when the parts were done being painted. One of the best things I saw done, was Anthony took both the tow hook covers from my bumpers to ensure a matching paint color when the new parts were installed. That is a great example of attention to detail! I was more at ease knowing the money I was spending was going to give me the best results. Something we all want right? Additionally, one of the things I appreciated the most was Nancy always scheduled things around my schedule and having a busy work schedule this meant a lot knowing I was not being rushed to get my parts installed. I will definitely be recommending Professional Auto Body & Paint to friends and family. They are able to make a difficult and tenuous process of auto repair simple and easy. read more

In today's business world, when you come across someone that is honest, proud of their work, and gives excellent customer service, it sticks out, and in my case, very much appreciated. Anthony Lam at Professional Auto Body & paint Inc. is one example of an honest professional. I as a customer can be fussy and with high expectations: no problem with Anthony. Not only did he explain how he would approach fixing my car, he took me around the shop, showed examples of his work, and you could tell he puts his heart and soul into his work and has pride in his workmanship. He is an excellent communicator, and when I left the car with his body shop, I felt confident my car was in good hands. Communicating when the car would be done, and updates were given by the front desk person Nancy, so I was in the loop on the car's process...the culture at that body shop is very customer service oriented. When I returned several days later, my high expectations were exceeded: the paint job was beautiful. I began to realize that body shop repair is hard work, but it also takes talent, and Anthony has it. I would highly recommend this place if you need body work done on your car: I am confident you will be very happy with the results. read more

I was stopped at a light, minding my own business, when WHAM! Someone rear ended my car and took off! I wasn't hurt but the rear of my car and the liftgate took a beating. A friend of mine recommended Professional Auto Body & Paint to me and am I ever glad they did! From the moment I called their office to setup and appointment, Nancy was right on it. She arranged for my tow, helped setup the car rental and explained the entire repair process. Once Anthony was able to do a "tear down" by removing damaged pieces he discovered damages that you couldn't see prior. This allowed him to give me a better idea of how long I would be without my car, barring supply issues that all business are having right now. Nancy kept me in the loop throughout the entire process. I knew if there was a parts delay or if the adjuster was being a poop head. Nancy went to bat for me when needed. When my car was complete, Anthony spent time reviewing the repair and showing me what had been done. My car was neat & clean and you couldn't tell it had been hit. I can't recommend Professional Auto Body & Paint enough! There should be no doubt or question, this is the shop to take your vehicle to! read more

I have been taking my cars here for years and with no hesitation in getting into a recent accident, I went back to Professional Auto Body & Paint. I have to say every time I come here, they always go above and beyond my expectations. For example, initially the other party's insurance only wanted to replace with aftermarket parts. With no knowledge that insurance companies always make it sound like they are right but Professional fought for all OEM replacement parts because they care about my car's warranty, performance, and safety. Plus I am the original car owner and it's still standing with OEM parts so Professional stood up for me and did not let them dictate their profits over the safety of my car. I also had scratches on my wheels so instead of going elsewhere and finding time to get the done. Professional made it so convenient for me to get it done at the shop all while my car was in repair. I'm just so appreciative not only because they have outstanding customer service but they treat you like family so that's why I recommend Professional to anyone who what's to find a lifelong auto body shop. read more

TL;DR: great people, awesome service, flawless work We had an ill-fated road trip in which the side of our year-old Volvo received not one, but two dents. I formerly worked at a certain car sharing company and asked them for the shop info and whether or not they'd take their own car to them. They sent me to Professional with a resounding "YES!" Professional has been the go-to shop for making those banged up rentals look brand new and nobody had any complaints. (That's really something if you compare it to shops in other cities). I'm glad I asked. Nancy and Anthony are super friendly and super helpful. It's the kind of place where you want to get into another accident just to give them your business. On top of that, the repairs are indistinguishable. Perfect match on the paint and the gaps between panels look as good or better than when it rolled off the showroom floor. Another benefit: they're efficient. They ordered the parts and kept the car while they waited for them to come in. They then did the repair much faster than I expected. I'll definitely be recommending them to everyone I know. read more

Professional Auto Body & Paint LLC (503) 281-11036380 NE Alberta St, Portland, OR 97218-3118 Professional work! This family run shop knows their stuff. If you want your car restored to "before the accident" appearance and safety, call Linda and her crew. They had to go toe-to-toe with the "other guys" insurance company to get the proper repairs authorized. Professional would NOT cut corners (the way the insurance wanted) and insisted on my right to have the car repaired correctly, with the right parts and at the shop I chose. I'm SO glad I chose Professional. The car looks beautiful and drives perfectly. The work was done quickly. They came recommended to me by a friend who had repairs on her treasured, classic Mustang done at Professional Auto Body and Paint. She and her family were so pleased that she recommended I go there, too. I will recommend them to YOU. Do call them when you need body work done. Do not be "put off" by the shops exterior/location. These people use their time and energy working magic on cars! read more

I love the good folks over at Professional ABP. They go above and beyond for their customers and have never let me down in my time of need. I originally was referred to them by a close friend 3 years ago, and even 3 years later they still remembered me as a return customer. That is the type of customer service you always remember, and they gave me a great deal as a return customer! I expected my car to be finished in 5 days and it only took them 3 days as well as touching up spots of paint that were not included in the original quote. I can not say how thankful I am for their service because as a leased vehicle, they were able to restore it to brand new condition. They knew my situation and did not take advantage of the fact I was returning the vehicle, and they instead went out of their way to provide me exceptional service at a great price to help save me from unexpected dealer costs and provide me with peach of mind. I am a lifetime customer and strongly suggest using them for any auto body repair or paint needs !! Thanks guys read more

I cannot say enough good things about this auto body paint shop. From start to finish, the entire experience was outstanding. The staff is professional, knowledgeable, and truly committed to delivering top-tier results. They took the time to walk me through the repairs, answered all my questions, and provided a fair, transparent estimate with no surprises. The quality of their work is simply phenomenal. My car looks better than it did the day I bought it--the paint is perfectly matched, flawlessly applied, and finished with a deep, beautiful shine. You'd never know there had been any damage at all. Their attention to detail is second to none. What really sets this shop apart is the pride they take in their craft and the respect they show their customers. The communication was excellent, the turnaround time was impressive, and the final result exceeded every expectation. If you want true professionals who deliver exceptional workmanship and outstanding customer service, this is the place to go. Highly--highly--recommended! read more

I was lucky to get my car back after it was stolen...however the driver's door handle was removed with a pry bar. The "big name" body shops wouldn't repair my car because it was not worth their time or did not have appointments for several months. After reading some reviews, I decided to check out Professional Auto Body & Paint. They are only 15 blocks away and I was hoping to support a local mom & pop business instead of the "other" multi-shops that didn't want my business. I spoke with Linda on the phone and brought my car over for Anthony to inspect. Linda & Anthony definitely impressed me with their knowledge, sincerity and professionalism. My car was dropped off later that Monday and I was told the needed parts should be in early the next week. Too my surprise, I got a call on the next Monday informing me my car was ready for pick-up. They handled all the insurance stuff and even washed my dirty car! I highly recommend this friendly, family run business! read more

Propdx did a fantastic job repairing some minor damage to fender and bumper on my 2011 Lexus ISF. I read a story a while back on small businesses being affected by COVID. I got a quote to have my front bumper resprayed which was quite reasonable considering the recommendation of a new OEM bumper cover. Fast forward a few months and I'm about ready to reach out to get work done when my car is hit by a a homeless RV while getting gas. Very minimal damage to the fender and bumper but enough to warrant an insurance claim. I reached out to propdx because I got a great feeling from them in my initial visit. Anthony is a "car guy" and understands the importance that some of place on the aesthetics of our vehicles. Nancy was great and very personable. The repair looks nearly flawless and I'm am extremely picky when it comes to cars. Hopefully I don't need to take any vehicles there again, but wouldn't hesitate to be a return customer if the time comes read more

This Auto body shop is an absolute must! From the moment the accident happened Anthony and Nancy had it all covered. Nancy was extremely patient helping us understand the typical insurance verbiage and even went out of her way to make sure we received OEM parts even when our insurance gave us a lot of push back about the parts. Anthony is extremely critical with the detail he puts into making the car better than it was the day you bought it. Anthony and Nancy were really patient and throughout the entire process kept us informed. Turn around time from start to finish was really fast even with a lot of special order parts. I wish more customers would leave reviews because this is definitely a shop you'll want to go out of your way to use. The tow company they use was really professional and arrived early to pick up our car. Thank you so much Anthony and Nancy!! read more

After our car was rear-ended, we felt helpless. A friend recommended we bring our very damaged car to Nancy and Anthony at Professional Auto Body & Paint, and we are so grateful he did. From the moment we met Nancy she treated us with compassion and care. She connected us with a car rental and helped us through the process of dealing with the insurance companies. Nancy and Anthony assisted us through every step in dealing with aggressive insurance agents to make sure we and our vehicle were treated fairly. Anthony's work was absolutely beautiful. He restored our nearly totaled car back to its former glory. Nancy and Anthony were available, communicative, and trustworthy. They worked with our needs in mind. The experience of going through a car accident is awful, but when you are feeling vulnerable, you will want to have Nancy and Anthony by your side. read more

I felt so lost when I got into a car accident on Valentine's Day, of all days! My poor puppy was in the car with me and we both were beyond scared. I contacted a towing company and once they arrived they recommended they take my car to Professional Auto Body. The man put Nancy on the phone and she assured me we could work everything out as soon as I got there and I was not disappointed. I felt so unsure of what to do, it being my first big car accident, I didn't know who I could trust! Nancy and her husband are amazing! They made me and my puppy Luna feel so welcome and at ease! I couldn't believe how incredibly kind and helpful they were. Nancy got a rental car for me before Enterprise closed and I was on my way home feeling great about everything. Auto Body & Paint will be the only place I recommend everyone I know go to in the future! read more

After coming home from a long trip, we found our house sitter had damaged our car in multiple spots. We didn't blame them, but we were really frustrated as we only have one car. After a few searches, we contacted Professional Auto Body & Paint. They were able to schedule us promptly for drop-off. Their initial timeline was going to be longer than we liked, but there were a lot of repairs necessary, so we went ahead. Not only was the work done ahead of schedule, Professional Auto Body & Paint was able to quickly resolve a low estimate with our insurance company. The work was done incredibly well (compared to our experience at another shop in Portland). Linda was very friendly and communicative throughout and we would not hesitate to recommend Professional Auto Body & Paint to anyone. read more

Great experience and result. I definitely recommend this company. My car needed repair after being rear-ended by an uninsured motorist. Yes - very inconvenient! Family run business, very professional, knowledgeable and personable. What I liked: 1) They answered phone and were helpful when I called, 2) Upon examining the car, they explained all the options and costs to fix my car's damaged bumper and the rear light. 3) they obtained the parts quickly, 4) scheduling was easy and convenient, and 5) they let me use wireless so I could work while I waited for repair (only two hours since they did the pre-work before I got there!) AND 6) they washed the outside of the car! Bonus! Great to have a business like this in NE PDX - it'd be great anywhere. Thank you! read more

Professional Auto Body & Paint was recommended to me by my mechanic after I had someone back into my car leaving a large dent above my front driver's side wheel well. They turned what could have been a huge headache into quite a pleasant experience! From beginning to end I knew they had my back and they would do whatever it took to give me quality service. I didn't have to worry about anything. They took care of all the communication with insurance and kept me in the loop via email every step of the way. Five days later my car was ready and it looks like nothing ever happened! Professional Auto Body & Paint is a family business and that's exactly how they treat their customers, like family. Thank you Nancy and Anthony!! read more

Professional Autobody was recommended by an auto repair shop after my Rx7 was rear ended. Nancy and Anthony were very patient and straightforward with me while I was working with the insurance company and trying to decide what to do. As far as I know, the repairs were done properly...this is not a dis, just the truth. I have no idea how to tell one way or the other. Body damage was very minimal and the car is 30 years old, so after discussing options, I decided to forego any attempt at painting the few small scrapes and just had some not visible structural repairs done. The work was performed quickly and I'm happy to have my favorite car back and safe to drive. read more

I got my rear ended in Feb and I called Professional Auto Bosy & Paint to help me fix my car. Nancy and Anthony are the owners that auto body shop. They helped me with all paperwork and got me a car rental. What I did was just come the rental car key and good to go. They are very kind and honest. They are the best people I have never met, and they always try the best to help me. I really happy that I called them in the first place otherwise I would end up looking for a wrong person like what I did in the past. They are kind, helpful and very honest. I would recommend my friends to this Auto body shop. If you come to this shop, you will never regret that you did. read more