I brought my car in and after a full inspection, they were honest enough to let me know it wasn't…read morefixable. Instead of charging me for unnecessary repairs, they advised me to move on from the vehicle. Ive never received this level of customer service at an auto shop. They could've easily charged me thousands but they didn't and I respect that so much. This car means a lot to me it was left to me after my brother was killed so it wasn't easy to hear. They were upfront and compassionate in how they handled everything. The loss of my brother is the real weight here, and I truly appreciate their honesty and care during a difficult situation. That level of integrity and customer service is rare.

I am posting this review here because there is no way to respond directly to the business's Google…read morereview responses. Unfortunately, after reading other reviews, I can say many of the concerns regarding professionalism seem to be accurate. I am disappointed because this experience was completely different from a previous visit we had at another location, which was excellent. I brought my vehicle in because I heard a scraping noise. Through my own observation, I noticed my emergency brake cable appeared to be hanging and making contact with the driver's side wheel. I made it clear that I am not a mechanic and that this was simply my assumption. My husband called ahead and explained the situation. We were told they could inspect anything visible to the eye at no charge. We thanked them and drove over. Initially everything was fine. We handed over the keys and waited. The employee who inspected the vehicle acknowledged the hanging brake cable but quickly shifted the conversation to a loose wheel hub assembly. He advised it was unsafe and quoted approximately $900 to repair it. I asked how long the repair would take because I am a psychotherapist with scheduled clients and also needed to coordinate childcare and school pickup. Instead of giving a timeframe, he repeatedly answered, "By the end of the business day," and seemed irritated when I asked for clarification. I also asked whether all repairs could be completed at once because I preferred not to make multiple trips. Instead of addressing my questions, the conversation repeatedly shifted toward financing options. The biggest issue throughout the interaction was communication. I repeatedly acknowledged his concerns about the wheel hub assembly and explained that I understood the risk. However, my immediate concern was the hanging brake cable and obtaining pricing for all recommended repairs so I could plan accordingly. Each time I asked about the brake cable or requested total pricing, the conversation returned to the wheel hub assembly. Eventually, my husband stepped in and attempted to bridge the communication gap by restating our questions. He explained that we wanted pricing for the brake cable, information on the O2 sensor, and a total estimate so we could decide how to proceed. Despite multiple attempts, the employee continued repeating the same information about the wheel hub assembly. At one point, my husband became so frustrated by the lack of direct answers that he began contacting our own mechanic while the employee continued repeating the same sales pitch. Even other employees appeared to notice the awkwardness of the interaction. After several requests, we were finally told the brake cable repair would be approximately $99 and that a diagnostic fee would be required before pricing the O2 sensor. We ultimately left because the interaction felt unnecessarily frustrating. The situation worsened afterward. When we returned home, our Cadillac mechanic noticed the wheel center cap from the wheel they inspected was missing. I called the store simply to ask whether they had found it. Before I could even finish my sentence, the same employee became defensive and repeatedly insisted they had not removed anything from the vehicle. The problem was that I never accused anyone of removing it. I was only asking if they could check around the shop because it had been present before we arrived. I also asked whether surveillance footage could be reviewed. Again, the response was dismissive and irritated. I attempted to provide constructive feedback regarding the interaction. I explained that while he clearly understood the vehicle, customers often need information presented differently and that active listening is just as important as explaining repairs. Rather than listening, he repeatedly interrupted me, talked over me, and eventually stated, "Ma'am, this is not a paid consult." He continued raising his voice, interrupting, and speaking over me while I was attempting to end the conversation. What stood out most was that his tone toward my husband was noticeably different than the tone he used with me throughout the interaction. Finally, I would like to address the business's response to another review. The claim that I stated I would have friends and family leave reviews across multiple locations is completely false. I never made that statement. My husband and I were both customers and each left our own reviews based on our experiences. My cousin independently left a review after witnessing the interaction and hearing the phone call. Suggesting there was some coordinated effort or campaign against multiple locations is simply inaccurate. I have no issue with the other employees. My concerns are specific to this individual. Constructive feedback is how businesses improve, and this employee would benefit greatly from improving his active listening, communication, and customer service skills. Stay blessed.

Not only was the service fast for a full oil change, but the crew was professional, friendly and…read morewent above and beyond my expectations. Being new to the area, I have now locked in my go-to for service after one visit. Amazing team and great location!

With a very friendly staff and a quick turnaround time on oil changes what more can you ask from…read morethis location they guide you in very efficiently ask you several questions and get you on your way in no time. The couple of downsides is they are a bit on the sales side And the price point is a bit high. They make up for this with convenience convenience convenience no other place in town, can you walk in and out like you were picking up a pizza and have an oil change done. Highly recommended.

Inquired about getting my spark plugs replaced and communication went very well. I ended up setting…read morean appointment and got it replaced through Happy H Karz. Customer service was exceptional. Not once did the rep not try to sell me on anything and was very upfront with me and walk in customers. I Ended up getting a quote for some maintenance on my wife's car that is due coming up and plan on taking it in next week. Good service and honesty is hard to come by nowadays and I'm glad I found it at Happy H Karz.

Happy H Karz is amazing!!! I took my jeep to 2 other mechanics before finding them and they fixed…read morethe issue in a day! Can't say enough good things and will continue to use them. Thank you!!!

Do not trust this Express Oil Change location with your vehicles. They used predatory tactics,…read moredamaged my vehicles, lied about leaks, and dangerously overfilled an engine to cover up their mistakes. 2015 Acura (Car 1): About two months ago, I brought this car in for a routine oil change. The shop claimed the drain plug was suddenly damaged and that I needed a brand-new oil pan. Oil pans do not randomly fail on the exact day you pull in for a service. They said to plug in a temporary, oversized plug to patch it. One week ago, I had to return to get the oil pan completely replaced, and they charged me $500. I bought this car only 6 months ago from the Land Rover Dealership. 2008 Lexus (Car 2): About two weeks ago, I brought my Lexus in for an oil change. They told me it was "too early for an oil change" and that they just "added more oil." As soon as I parked the car at home, fresh oil began leaking onto my driveway. When I brought it back to have them check the leak, the technicians claimed it was suddenly "leaking from 2 places on the engine." Mysteriously, when I got the car home again, the leaking stopped. When I pulled the dipstick to check their work, I discovered why: they had maliciously overfilled my engine by nearly a full INCH above the maximum dot. They stuffed roughly 2 extra quarts of oil into my engine to hide the fluid loss, completely ignoring the fact that driving a car overfilled by an inch will whip the oil into foam, blow out seals, and destroy a motor. This shop is dishonest. I keep a photo of the 1-inch overfilled dipstick as proof.

I went in this morning to get my oil changed. One of the tech (Blake) took initiative to get my car…read moreand start the assessment, to see if any other service was needed. Long story short-he noticed that the last time I was in for the same service, my vehicle was given the incorrect level of oil and charged for wrong service. He immediately made sure to make proper corrections to my car's profile in their system for future visits. It's individuals like Blake, that earn my trust to a brand that I may keep staying loyal by bringing my car for its needed services.

I have been using this location since it opened and have always enjoyed good customer service -…read moreexcept today. Took my 2018 F150 for oil change and was greeted by Kieth. He was less than friendly - basically rude. I asked about my oil pan plug becuase I knew it was leaking. I explained that I have hearing loss and he looked at me like I was speaking another language. I won't go back to this location on days that he is working there.

I've been here twice for an oil change and it is always fast and super informative. It takes about…read more5 minutes total and you never get out of your car. They show you what they are doing and are very professional in how they talk to you. I moved from Katy to Cypress be will still make the drive for the great service and price. They also send coupons through email for you to use on your next visit!

Christian Brothers Automotive presents itself as trustworthy by using Christianity as part of its…read morebrand, but my experience was anything but honest. I felt taken advantage of and pressured into costly services. The initial impression of integrity is what drew me in, and that trust was misplaced. I would not recommend them and strongly suggest getting a second opinion before agreeing to any work.

Our go to spot for our auto needs. They provide exceptional, transparent service with a personal…read moretouch. I have had the pleasure of meeting the owners and they are wonderful people. Great to see people not ashamed of their faith and committed to their community.

Brought my wife's Q50 into Clutch Automotive for an oil change and tire rotation, and the whole…read moreexperience was smooth from start to finish. The customer service was great, they were very attentive, kept everything straightforward, and made sure we were taken care of without trying to push any unnecessary services. Pricing was fair, and you can tell they take pride in their work. Definitely a shop I'd trust again for routine maintenance.

I recently took my BMW X2 to Clutch on Clay in Katy, Tx. I can't stop praising the guys there for…read moretaking such great care of my car. They not only did an awesome job on the repair, they also treated me with the utmost respect. I am recommending Clutch Automotive to all my friends. I have had 2 friends already go and have a great experience.

First time guest.. The service & hospitality here was 10/10 Sebastian & Marcus were wonderful,…read morethey were professional polite informative got me in & out & took great care of me.& my needs. Will definitely be back!! Thank you guys for great overall experience

I had the worst experience at Take 5, Shop #554 on West Little York in Katy, Texas. I drove in and…read moreasked for the price of an oil change. I was told it would be $100, and they confirmed they would accept my $20 coupon, which would lower the price even more. I agreed--and they proceeded to drain the oil from my car. Only after draining the oil, they told me the price they gave was incorrect because the employee "was new and didn't know this shop's pricing." He said he had only been there for two days. I explained that lack of training is not the customer's responsibility, and I should not be charged more because of their internal mistake. The employees called their manager, and the manager told me he couldn't "give me free service." I told him I wasn't asking for anything free--I was only asking to pay the price I was initially quoted. At this point, my car had no oil, so I couldn't safely go to another shop. They essentially forced me into paying a higher price if I wanted the correct oil put back in my car. Unlike other places like Jiffy Lube that at least clean your windshield or offer small courtesy services, I did not receive anything of that sort here. They claimed they topped off other fluids, but I will get that verified at another location because I no longer trust this shop. I called Take 5's main customer service, and they told me to pay the shop for now and they would escalate my concern to the district director. I'm hoping the district director will review this and issue a refund.

I went in today to get a state inspection. They worked very quickly and the service was excellent…read more Staff were kind and informative. I had a great experience. I'll definitely come again.

5/5 Stars - Best Jiffy Lube I've ever used Walked in after…read morewasting 2 hours at Walmart Auto across the street (car never moved, music blasting). Immediately greeted by Aman - super friendly and professional. Everyone was neatly groomed, one tech even held the door for a lady; small thing but says a lot. Service was lightning fast . Waiting area dead quiet, spotless clean - you can tell these guys take pride in the shop. Cool seeing younger techs actually learning the trade. Only cons: No full synthetic high-mileage option (just blend or regular high-mileage), and $140 is steep... but worth every penny to avoid Walmart. Went with high-mileage oil on my 55k-mile car. Highly recommend this location.

Best Take 5 I've been to so far, they even cleaned my windows I was like huh?! lol They move very…read moreFAST, great service and honest people.

I've come here consistently for oil changes for about a year now. Service here is done very…read moreefficiently and quickly. There's always coupons available too for discounted rates. I came here last week for a state inspection and only waited for one car ahead of me. Once it was my turn I was done in about 10 minutes.