It started the way these stories always do: A luxury car that looked like trouble in heels. She…read morehad the curves, the shine, the kind of allure that makes you stop thinking and start believing. Except the first time I met her in a PNW downpour the windshield wiper flapped uselessly like a limp handshake. Replacing the wipers was contractual. Basic safety. A correction to meet the State's prim-and-proper dress code. Still met with a laissez-faire attitude. When I picked her up, her glasses were still broken. I took the fix into my own hands--parts shop on the way home, a couple of tenners, a little elbow grease, done. Next up, the key fob. The emergency key was missing, the kind of detail that only matters when it matters. I brought it up, like an old lover who still believes a wrong turn should end with a nightcap and an apology. Instead, it turned from good cop to bad cop faster than a red carpet turns into a doormat. Then Murphy made a house call. The battery went low. She wouldn't let me in, like a partner who caught me gambling with the rent money. I used my one free call to get a locksmith to bail me out. Time and money burned on something promised on the first date. Next the check engine light blinked into life like it couldn't wait to hand me a bill and a lecture. Still loyal, I went back to them instead of the brand shop off the two one seven. One tip slipped across the bar after another. Reassurance she was safe to take out on the town without having to constantly look over my shoulder. It was just a false trail that kept circling back to the same code I heard on the scanner from day one. I was being led on a wild goose chase and suspected I was the stuffing. After months of silence and no new leads I picked up the phone to reopen the case, like a jilted ex dialing a number I know I shouldn't. The witnesses had "left." The records were "tied up." I was told the specifics about the prior investigation were withheld for "legal reasons." It read like the old standards had left the building, and she'd taken her charm with her. Trusting my first instinct, I took the old girl to the brand shop, the place that spoke her native tongue. They handed me the facts. No passing the buck. No song and dance. Workmanship you could hang your hat on. I'd finally gotten the full meal deal, but I'd lost my wallet in the process. I figured I'd give Freeman one last chance to make things right. I'd played this scene before, back when deals were clean and handshakes meant something. Back then, I had a number in my head and they hit it like a sharpshooter. This time it was a slow middle school dance on a wet gym floor, and every step felt wrong. The numbers didn't add up, even the Kelly Blue Boys gave me the kind of look you save for a three-card monte table. Sure, I could take a bruising, but I hadn't signed up to get rolled. The relationship ended with a love letter that read like a case file, our entire history laid out in black and white, followed by a reply that never came. Freeman was a name I'd trusted since I was a rookie twenty years back, the door I knocked on when I wanted a fair and honest deal, the place I sent friends, family, and associates. Somewhere along the way, it seemed they traded the Freeman name for the Saul Goodman Sunday Special. In this town, some places sell you a promise the way a magician sells you a trick. You watch the shine. You miss the move. I gave them every chance to play it straight, but instead I got a different story each time, ended up with the bills, and found myself alone in the rain without an umbrella. Ragged, like a mark who realized the gig too late, I closed the file, because sometimes that's the only win you get. Take a walk. Don't look back. The rain will wash the footprints away.

Easier, most straightforward dealership I've ever known. I went in was met by Edgar who is so kind…read moreand helpful. Took a test drive, looked at all the cars I was interested in and some that were outright fabulous. But no pressure, chose a vehicle, got a very good deal and everyone was super great at their job.

I found this place by Googling for used cars in my area. The website is fantastic and very user…read morefriendly. It is nothing like the typical dealers sites that just try to bait you and try and get you on their lot. It contains a lot of info about all the cars available including mileage, vin #'s and a ton of photos. I had it narrowed down to two cars before heading to the lot so it was the easiest auto transaction I've ever had. These are all used cars so of course you purchase as-is, but I did notice a couple of small things not working properly that I hadn't noticed or checked before driving off so I gave them a call. They said to stop by at my convenience and they'd take care of them. They did. When I need another vehicle I'll definatly start here first.

If I could give them 0 stars I would.... didn't even have my truck a full year and the motor is…read moreblown... it had some sort of electrical problem and wasn't aware of it till after it blew. I wish I wouldn't have given them a second chance... Yes I did regular oil changes and everything. As far as I could tell up till it blew everything was fine but looking at it closer after words it looks like the oil pump went bad. And they wash every area they can get to heads up..... when after a week of owning it started showing signs of failed gaskets(ie rear pinion seal, front diff cover) I talked to them about it and they basically said that it's your problem now.... I'm soooo glad I asked them if they actually looked it over and fixed anything that needed fixed and they can sleep at night saying they did...

I had no where else to turn, and needed to jump out of my Mini Cooper quick before it turned into a…read morelawn ornament. They have been nothing but understanding so long as they are informed of any kind of problems with payments. I don't really understand the people giving one stars reviews. This credit company is a lender that specifically deals with HIGH RISK credit applications. If you want a better rate, fix your credit. Otherwise walk to work. Thanks for being very helpful Selena in finance. Cheers.

This company says they do all different loans. But the truth is they do car and truck loans. I…read morecalled to verify they do RV loans they said yes. Then they run your credit and say we like to do vehicle loans but I'm sure another place would be able to give you a loan your credit is good and your income is good. So they rent our credit for nothing. We would have never applied and had our credit ran if they were honest about what kind of loans they truly do.

I will NEVER purchase a car from Universal Auto again. They do not report the cars in their…read morepossession as dealer stock to DMV and DO NOT TRANSFER TITLES WITH THE DMV REQUIRED TIME PERIOD. This resulted in a red light ticket on. a car sold MONTHS ago which substantially increased my care insurance. Very shady operation.

First off the customer service second off the fact that they sell you cars way overpriced and…read moresecond off they sell you cars that are lemons I purchased this 2014 Cadillac $14,000 and there's numerous things wrong with it and it has problems with the engine problems at the steering Interior damage the salesman finagled me Rolando then they stuck me in this car with a loan that I can't afford. They act like they're carrying nice in the beginning once you sign the papers nothing to do with you.

Wow! A lot of disgruntled folks but that has not been my experience. I've been with OCCU for…read moreprobably 20 years. I have used many of their services: card, auto loan both new and used, mortgage services. They have always been nice, polite and I was always kept 'in the loop' during processing time. And processing time was always done very timely. Very informative and I feel confident in their service. There have been a couple of posting errors but always remedied immediately when brought forward. Much easier than dealing with the Big Banking method of proving their error to them! I also have an account with one of the Big Ones and also get charged a monthly fee for the 'privilege' of them using my money! Ridiculous! Just thought OCCU needed a shout out as I plan on staying with them.

Not good in anyway. Most all other banks are better. I like smaller credit unions but they aren't…read morebetter anymore. You might as well go to a larger bank for more options and convenience.

They are a very good finance company I like them very much all the people there are niceread more

Awful and extremely unprofessional company. They strive to have piss poor customer service and…read morelack empathy. They also do not understand legal guidelines and statues. Company tried to argue my divorce decree showing my ex owed for the car not me did not have legal precedence in court along with a few choice words given to me. Highly suggest going with any other company unless it is your last alternative because you get what you pay for sort of speaks.