Have gone here consistently over 2 years due to location. Last week went through and came out with my rear window washer arm torn off I understand the risk of a car wash. Called and they took my info and said they would call back right away. 2 days later no call. I called again. Very rude man told me they could not find the blade but found a small part. No apology . No kindness. Nothing. Went in. The part was not from my car. The man said about 2 words to me and look away and started working on something else. It wasn't the fact my car was damaged but the sheer lack of customer service that will have me never returning to this place and sharing my disappointment with others. read more

Fuller's did a great job detailing by Grand Caravan. It was my first ever full detail and they did things I wasn't aware could / would be done. I had to wait and they moved juggled personnel to have it done sooner than promised. Thanks! read more

Customer Beware.... I've been consistently using this Fuller's Carwash facility for over 7 months with a wash membership with no issues. My cars have non-eom tire bulb caps with eom valve stems that has gone through this carwash with no issues in the past. Today was a different story. Something snagged and damaged the stem while on the wash rail.  The left rear wheel was instantly FLAT!!  Let's get this clear.  The valve stem plus tire bulb caps combined isn't even extended long enough to snag into something.  The valve stem broke causing severe air leakage. Spoke to the manager who in turn shrugged my complaint off and blamed my non-eom tire bulb cap .  He then sent over one of his mechanics to talk to me. Offered to fix the damage for $99.  Now, here I am with a flat caused by their carwash rail and I have to pay such an exorbitant fee just for a tire valve.  What a scam !!!!  Got it towed to Discount Tires who charged me, $0.00!!   Cancelled my membership and will never go back to Fuller's Carwash in Aurora, IL. read more

Fullers Car Wash - Left rear wheel Flat caused by a broken Stem valve. - Car Wash Near Me - Aurora, Illinois

Took our 2011 Honda Pilot here for a full detail. 3 kids and many long road trips over the last 10 years...let's just say condition was NOT good when I brought it in. I was AMAZED with the result!! I did not think it was even possible what they were able to do with the both exterior and interior. Highly recommend! And Dora (Manager) was great to work with. 1000% worth the cost! read more

As usual Im always satisfied with the service this carwash provides, easy to use vacuums that accommodation 6-7 cars at a time. The automated car washes are very affordable that offers a variety of packages you can pay monthly. read more

Great car wash at a great price! Dora and her team could not be more professional or be more considerate. Customer service is #1 here. I will continue to visit several times/week. read more

Terrible terrible wash and service! Came through the wash and when I pulled aside to dry it myself cause the auto dryers do a terrible job, I noticed the car was still dirty. Went inside and spoke to the lady at the counter. She walks out with me to see the car and tells me I drove it in the mud!? I told her I just came out of the wash and didn't go anywhere. She proceeds to wipe it with her finger and tells me someone will wipe it down. I asked if I can go through the wash again because I don't want anyone to wipe down the mud cause it can scratch my paint and she says "it's just mud". I asked again if I can go through the wash and she says "no I don't have tickets and the owner isn't here". I will not be coming back here and would not recommend this car wash! See my photos for what was after the car wash! read more

Fullers Car Wash - Car Wash Near Me - Aurora, Illinois

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Terrible customer service... my mother who is 72years old and on oxygen had to endure waiting 3 hours today for them not even complete an interior cleaning and an overpriced oil change which they convinced her she need this specific one for 60.00. Then an additional 130.00 vacuum and seat cleaning job that looked like it was done by a two year old with crayons. When calling back to find out what was going on, Walter stated he's the owner and we did what we could. He stated we don't pick up and clean under the floor Matt's nor do the clean anything other than the seats and windows. For a 130.00 I should be able to eat off the floors. I guess that's what happens to a 72 year old senior citizen on oxygen. WALTER the owner stated this is what you get and if you don't like it to bad because " I'M THE OWNER Of FULLERS CAR WAS After fullers saw this comment there reply was " we don't care what people think " just remember that you have choices. There's delta sonic on 59 that does a great job for about half the price. read more

Fullers Car Wash - Car Wash Near Me - Aurora, Illinois

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I went to Fulller's on Ogden Ave for an oil change tod it was $49.99 only to be told it would be addl $7 for the oil filter, which should be part of service. Free exterior car was ok but final cost was $62 not $49.99 and receipt shows windshield fluid was filled BUT IT WAS NOT as I checked and filled it myself when I got home. Now I remember why it has been 8 yrs since using their services. WILL NEVER GO BACK TO AURORA LOCATION AGAIN. Palos Heights location much better service and honest. Now I understand why business slowdown at this location. Avoid it and spend your money elsewhere. read more

If I could give no star. Do not take your car here! My wife purchased us a membership and all was good until the car was ripped the roof stripping off my car and dented the door! Save your cars body do not go here. Talked to manager and they don't offer or do anything or take liability of their car wash. read more

After all these years, I'm surprised that I've never given them a review. When I first started going to Fuller's, they were a full service car wash. You drove up to the door, selected your wash, go into the building, read news papers or magazines enjoy the free coffee, socialize or even watch tv. Your cars was washed and waxed, windows cleaned and the interior vacuumed. Today, you drive up to a car wash version of an ATM, select your wash and pay. Then you drive to the entrance, get guided into the wash, stay in the car with in in neutral, don't drive or steer, then you can wipe down and vacuum your own car. How I miss the old days! Don't get me wrong, it's still a decent wash for the money. Within a few miles there are several car washes to choose from, with a new Delta Sonic under construction on route 34 in Oswego. It's going to be interesting how or if the older washes up their game to compete with the new soon to open Delta Sonic. read more

I go to the one in Montgomery at least once a week and it does a GREAT job. I get the high end wash. Dries good in comparison to others. I've run at least 10 different vehicles through there over some years and never had any issues. read more

I only pay $45 for a synthetic oil change. They told me it was $59. I asked him out the door what was the cost. He replied taxes only would be added. The Bill ended up being $82.20! There $59 Synthetic deal doesn't include the Oil which was another $10.99. Another $5 for filter, and $3 to get rid of the Oil. Plus tax. Total Crooks! Clarks Car off North Aurora and Industrial is $35. The Oil Place at 75th and Naperville Plainfield South side is $45-50 out the door. They said they did a 20 point inspection. Total BS. I was there 5 Minutes. My advise: Run from Fullers Car Wash! read more

Fullers Car Wash - Car Wash Near Me - Aurora, Illinois

They got rid of the $3 wash. They priced themselves out of my business. The $5 wash in not worrh it, as they don't scrub down the back of a SUV and their dryers suck. read more

As a carwash this place is decent. They started as a carwash way back when in Countryside, Il and they should stick to what they know. My reason for this is twice I had 2 different vehicles in for an oil change. One of the vehicles leaked oil so bad that they had to send someone to my workplace because it was bone dry. My second vehicle which was recently in for an oil change leaked oil for a few days and sure enough brought it back and oil plug was not tightened. An oil change is an oil change but they can't do that right. I see they also offer full mechanical work. Please you do not have the qualified mechanics so stick to carwash and save your reputation. read more

Great car wash. Free vacuums, decent price for monthly unlimited plan. Very pleased. Owners are very nice. Just not sure why some locations are included in the unlimited, and some are not. I guess different owners, but still odd. I signed up at the one by my work, and the one by my home is not included in that same company. read more

Paid $15 for the Dry & Shine carwash and the dry/shine mechanism did not contact my car. I could run it through again but did not feel like spending the time in line. If they're busy you might want to consider buying the least expensive wash. The dry & shine has been reliable in the past but it was always less busy. read more

We typically get our oil changes and car washes done here. They aren't cheap, but they do a decent job.

I came to the Aurora location this morning to get my oil changed. My husband and I both have used this location for the 13 years we've lived in the area. I arrived with my 2 kids (7 and 9 years old) at 8:00 am. I was greeted at my car by a polite service man who was masked. I had noticed that 2 service men in the service area weren't masked but as we wouldn't be in that area didn't think much of it. As he pulled my car in to begin working on it, my kids and I headed inside to the waiting area. As we walked in we noticed 2 customers and the woman employee standing inside chatting--all without mask on. We immediately walked back outside, into the 25 degree weather. The service man who took my car in walked back out and suggested that we wait inside. I told him nobody is wearing a mask so we'd wait outside. We were standing directly outside of the manager's office window (he was also maskless). He watched us stand there and didn't do a thing. The customers left. A worker walked over to the door and began cleaning it (maskless). He saw us and let the woman worker know. She then walked to the door and suggested we come in. I let her know that since no one was wearing masks in the waiting area we wouldn't be coming in. Rather than apologizing and putting on a mask, she simply said "ok" and walked back in. The worker then returned to the window cleaning and had put a mask on. After standing outside, freezing, we had to walk around the building to get our car. At the very least they could have drove it to where we were and taken my payment outside. After putting my kids in the car, I walked in to pay. The woman worker was no where to be found. The window cleaner went to find her. She was in the car wash area and never came out to receive payment. After several minutes I went into the office and asked the manager to put a mask on and come process my payment. He eventually came out (seemed to have a hard time walking with a cane). I explained how hypocritical it was that they had plexiglass up between the register worker and customer if they don't even wear masks. He said nothing. I then directed him to the sign advertising disinfecting the inside of cars and asked him if that was offered because their workers don't wear masks. Again no comment. I finally explained that we've been coming there for years, always trying to support smaller businesses and their total disregard of current safety standards is ridiculous. To this he offered me a free car wash. What a joke. In total there were 7 employees without masks. read more

Asked specifically if I could put my Tesla thru, woman inside said yes, got home and found chips all over the hood. I go back and see the owner cutting the grass so I go to ask him about it. He didn't even turn the mower off and just kept saying "not possible, not possible, that's not possible", like a child. Worst service I've ever seen in any business by an owner. Do not give this guy your business, from other reviews he clearly has nothing but disdain for his own customers. read more

I spilled milk rear cargo area of third row in minivan. On Monday in person; They said I didn't need an appointment for something like that. I showed up Friday and 2pm and she said "we're too busy". When I asked how come you didn't tell me that last time she said "look you want a car wash or not?" I asked her "look you want to apologize for your mistake or not". She apologized and I said "yes I want my car wash" but my spilled milk was not addressed. My respect goes to those men in suits washing cars in the cold. So good work, bad service, it's one of the business where they are a machine and things are out of process they go ape shit. I'm not making fun of her accent, but perhaps I don't speak her language which means English is a barrier for her (my parents have accents I'm not being disrespectful here) I did go to delta sonic with other car. They were faster. I'll ask them to clean milk read more

Fullers Car Wash - Inside showroom - Car Wash Near Me - Aurora, Illinois

Do yourself a favor. Don't give any fullers your business. A loud bang on my 2018 cruze and I leave the car wash with a Cracked windshield and have video proof from the workers that it wasn't. Horrible owner. read more

Fullers Car Wash - Car Wash Near Me - Aurora, Illinois

Embarrassingly, I slightly overfilled my motor oil and was nervous to drive it as I had a 6 hour drive ahead of me. I pulled in to hopefully get a quick opinion, assuming they'd write me off but it was worth a shot. The man who came out to help checked the dipstick three times and gave me assurance I was good to go, he even reviewed the oil I put in. He was very honest, quick and didn't make me feel more stupid than I already felt. I have used the car wash multiple times and have always been satisfied. The vacuums are very convenient too. Thank you for your help! read more

Called Fullers last minute this morning see if I could come in for a full detail or see about an appointment,they said bring it in and gave me a ride home and back when it was finished,it turned out Amazing,thanks read more

The $6 automated car wash is a good deal. It took all the salt and mud off my car but didn't break my side mirrors. Yeah! Plus the free self-service vacuums are nice. I highly recommend Fullers Car Wash on Ogden Avenue. read more

We just had our pick up truck done. They did a beautiful job! Those young men worked so hard to make it beautiful! We will definitely come back. I was surprised at the amount of time they spent on the inside. You just don't find that anymore. The longer they spent, the more my husband reached into his pocket for a bigger tip. read more

Worst place ever. They stole my money. They charged me for a service that I did not use and the maneger told me he couldn't give me back my money and I couldn't take the service either. I recomend people never go to this location they are the worst. read more

Beware! Do not go to Fuller's Car Wash in Aurora. The passenger side of my truck got messed up from the car wash. There were dried in iridescent soap stains left on my car from the car wash, that I could not get off the car. The owner of the car wash swore it wasn't their problem and did not take responsibility to fix the issue. read more

Fullers Car Wash - Beware! Do not go to Fuller’s Car Wash in Aurora. The passenger side of my truck got messed up from the car wash. - Car Wash Near Me - Aurora, Illinois

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DO NOT GET YOUR CAR SERVICED HERE! I should have stopped at the oil change they did on my car 2 years ago but didn't. They changed my oil but did not replace the engine splash guard underneath the engine, then I had them do my brakes. Big mistake. I ordered and paid for ceramic pads and got metallic composite. They also cross threaded 3 of the lug nuts when putting the wheels back on. When I went to swap my wheels out is when I found out about the cross threaded lugs. 3 of the studs had to be replaced and they changed out my wheel bearing without my approval and charged me for it. This place is a rip off. JUST GET YOUR CAR WASHED HERE AND NOTHING ELSE. NOTHING BUT A RIP OFF. read more

What a waste of $50. I brought my work truck here to be hand washed and I could have done a better job myself in my driveway with a hose - not using any soap. Don't be fooled by how nice this place looks on the outside, they just take your money and rush you out. read more

I have been coming to this Fullers for many years. I have ALWAYS had excellent service. I get car washes weekly from here for originally $3 and now $5 but $2 extra to pay is no problem as the service here is great. Any car work I've needed done, Carlos or Joseph have helped me and explained everything in great detail. They can handle most problems I've had and get it done in a timely manner for a great price. I trust everything i get done here and enjoy driving away with no lights on my dash. Continue to come here after almost 10 years of driving. read more

I've visited this location for gas many times and usually go elsewhere (Delta Sonic) for my wash. I decided to go ahead and give it try because I didn't feel like driving the 2.5 miles away to DS. I drove up to pay and there was female attendant who my husband and I asked about detailing. I have a Ford Mustang and wanted to get my car waxed and buffed out. She told me that she could give me a better quote after I washed the car because there was a lot of dirt on the side and undercarriage. She said go through the wash and then meet me at the front door and I'll bring you a brochure. We paid for the $15 wash and proceeded to go through. After coming out of the wash there was still a significant amount of dirt on the car. We waited for the attendant but she never came out. So we went to dry the car off. While waiting another customer told us we could have scrubbed off the dirt ourselves prior to going through the wash. My husband went in and spoke with the manager brought him over to the car to show that it still very dirty and that we did not know about the pre-cleaning area. He also explained that we were waiting for his attendant to give us a quote on detailing my car and he said he sent her off to get some other cars. No one of course came out to explain this to us. I actually wanted to get it detailed today but after getting such a crap job done on the wash and the manager not offering us free wash I decided to take my business elsewhere. This location does not do a good job with getting your vehicle clean and if you want to pay several times for a clean car then this is the place for you. You get what you pay for. read more

First and LAST visit.... We returned from a road trip last week and had lots of bugs on the front of the car. Even though it was supposed to rain, I decided to run through the car wash here just to get rid of them. The first mistake was that the machine would not accept my card on the first attempt, so I ended up paying with cash. However - after returning home, my bank account showed that I HAD been charged for the wash. Bottom line - I paid TWICE! Second issue was when I pulled into the wash. An employee had me pull into the conveyor to run my car through, but then said, "You have a lot of bugs on your car. You should have use our Bug Prep station before coming in." At that point, I asked if I could back out, but he said there was nothing I could do now. Awesome. Terrible customer service and a rip off when you have to pay twice. Don't go here! read more

I am super impressed by this car wash. Not that it's super hard to be impressed, but coming from this city, yes there are so many more duds in the car wash business than one might suspect. The payment system for the car wash has not stole my money yet, fingers crossed! The car wash itself never leaves any streaks or dirty spots on my car. The staff are all friendly. Each receipt comes with a 2 dollar off coupon. My favorite part? THE AMAZING FREE VACCUMES AT THE END OF THE WASH! YES! So yes, I am excited about this place because compared to other terrible experiences I've had at car washes, this one has yet to make me want to scream. Right on Fullers. read more

I took my car in for an oil change as I have always gone to this location for my oil changes. As I was getting into my vehicle after the change was complete I noticed my service engine light was on. I mentioned this to the tech. The tech ran the code and as he opened the hood to my vehicle I noticed my battery was leaking. I asked the tech and the manager "what is this? You were NOT going to even mention that my battery was leaking?" Needless to say I purchased a battery but was not charged the installation charge. I was quite upset and brought this to the attention of the owner and said how could your staff not bring this to someone's attention. You were going to let me drive away.? Yes, my fault for not checking under my hood...BUT it was their duty to inform a customer that there is an issue. I won't go back EVER and their attitude sucked! read more

I waited about 5-10 minutes for an oil change which I thought was a little fishy, to find out that they didn't even drain the old oil, they just decided to add more oil almost damaging my car, would not come back for anything to do with my car. read more

They don't give a disabled veterans discount. Every other car wash I've been to around here does and this is the first one I've been to that doesn't. read more

At least 20 cars were waiting outside the car wash this morning when they were supposed to open at 7:00am. We tried calling to see why the doors were open but no cars were being allowed through, but no one was answering the phone, or coming out to tell us there was a problem. I could not leave because cars continued to get in line, blocking us all in at the front. It took me 45 minutes from the time I arrived to leave that mess. Problems arise, but to not inform your customers, in inexcusable. I will never use Fullers Services again. I only wish I could use zero stars. read more

I don't write a lot of reviews but I like to comment when I get exceptional service. I've been using this location for many years and have never had any problems. I had a minor issue , went in and explained it to them. They resolved the service issue quickly, they apologized and they even gave me a car wash for the inconvenience.I like this location and I like the people that work there. I will continue to spend my money and have my cars washed and oil changes done there. It's not the closest location to me but it is worth the extra drive. Thank you for making the effort to make a customer happy ! read more

Overall, this location is OK. Have never had any issues with the Service Department. Solid. The car washing side is another story. Previously, I have held off rating and or commenting on this location. Today was the tipping point. Keeping in mind, my entire household has used Fuller's Aurora for Car Washes, automobile service and others. Big picture, in terms of the cost of their car washes they are are expensive in respect to the service you get. In particular, the Inside and Out washes. You could easily be staring down the pipe of $30. In some respects that's ok but, the "manpower" does shotty work. Windows not fully clean, rims not wiped down/cleaned etc. Close to $30 and a tip seems not worth it when you end up doing part of the work. I worked in a full service car wash when I was in HS. I know what the expectations should be or not be. On exterior only washes, they are fine but from time to time, if you order up the additional Tire Shine option (additional $3) be prepared for it not to happen. Hold on to your receipt and check your tires. This happened to me today. As a result I took my receipt in, and showed who I now know is Walter Fuller. I let him know the situation and in so many words said there's nothing he/they could do. He explained to me that he could not because I didn't order the service. I'm thinking no way possible. I order the $6 exterior wash with the $3 add on for Tire Shine frequently. It's an easy transaction. He said the service I ordered was something else like a rain-x service or something like that. Didn't even know it was an option. I explained to him that I was certain I ordered the Tire Shine as I always do. He pretty much told me to go pound sand and that if I wanted Tire Shine I could pay a guy $5 to come out and do it or buy another car wash. No emotion, no empathy, nothing. Go pound sand with solemn, face and an unfriendly tone. I declined both. My thoughts are I'm a frequent low maintenance customer in a number of aspects along with my family and you can't spare .50 worth of Tire Shine to make it right. Hmm. I'll pass. I won't be back. This is just poor business. Ultimately this man is going to sacrifice a $1000 or more a year in regular business over a $3 Tire Shine application. You don't need to go to Harvard Business School to understand not only the lack of customer service but also the revenue that was sacrificed. The man pictured below needs to really polish his business/customer skills. read more

Fullers Car Wash - Car Wash Near Me - Aurora, Illinois