Fullerton Ford

4.6 (816 reviews)

Auto Repair, Car Dealers, Tires

Closed • 10:00 am - 7:00 pm

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Randy P.

I haven't written a review on Fullerton Ford in 8 years (when I bought my Fusion there) but wanted to again say that I am a fan of their service department and particularly Art Bravo. I always receive great customer service (a lost art these days) and Art always goes the extra mile in advising me and helping me to save money. This is in spite of the fact that dealer prices are usually way out of my budget. But I like the fact that this Ford dealership knows my car and is generally very honest and forthright about what needs or not needs to be done to keep my car "healthy." Bravo (no pun intended) to the service department at Fullerton Ford!

Back view of the 2025 Bronco Sport Big Bend

David G.

We had an amazing experience at Fullerton Ford! My wife and I just leased a brand new 2025 Ford Bronco Sport Big Bend, and the entire process was smooth, stress-free, and actually enjoyable. The sales staff was friendly, professional, and truly went the extra mile to work with us on the price. There was zero pressure, great communication, and we never felt rushed or talked into anything. They made sure we were comfortable every step of the way and that we drove off feeling excited and confident about our decision. We couldn't be happier with our new Bronco and the deal we received. Highly recommend Fullerton Ford if you want top-notch service and a dealership that genuinely cares about its customers!

Ron T.

Stolen Valor - The owner of Fullerton Ford is NOT a veteran as advertised on signs & mural that states, "A PROUD VETERAN OWNED DEALERSHIP," "VET OWNED, and on multiple websites - Instagram, Facebook, etc. The first statement on an updated Fullerton Ford website states,"AS A LOCAL VETERAN OWNED DEALERSHIP." This statement should have been removed under new ownership. Using the "Veteran" status after the veteran died to sell cars is deceptive & is considered "stolen valor." It has NOT been owned by a veteran for almost three years as that true veteran is no longer alive. If the new owner is not a veteran, labeling your company as "veteran-owned" is illegal. Purposely misrepresenting a business's veteran status is considered fraud and is punishable under federal and state "Stolen Valor" laws. Where is your Veteran Business Certification if you are stating you are veteran owned? You state "F Ford has a strong reputation to uphold" on website yet you are using stolen valor to cash in on customers who may choose you based on the dealership's veteran status. Using this designation is a slap in the face to true veterans who are being celebrated this Memorial Day for their significant sacrifices, & individuals who have lost family members who served in. the armed forces. A woman bought a car there states in Yelp review, "Buying from a veteran owned business was a bonus!" I suggest you contact her and set her straight about this deception. This grift would never have been removed until it was exposed. Purposely leaving this bold and deceptive "veteran owned dealership statement years after the veteran owner died, and after change of ownership says something about quality of character. Please Stop the deliberate act of deceiving the public. Stop the con about being something you are not.

Louis F.

Art Bravo, Service Advisor at Fullerton Ford - Exceptional Service!!! We purchased my son's Ford from a non-Ford dealership, and shortly after taking delivery a warning light appeared on the dash stating "Charging System Service Soon." This was especially concerning given that we had just bought the vehicle. From the moment we arrived at Fullerton Ford, Art Bravo was outstanding. He took the time to clearly explain what the technicians would be checking, what the issue might be, and how they would diagnose it. His professionalism, patience, and detailed communication immediately put us at ease. The issue was identified and resolved the same day, and we picked up the car that afternoon. My son is extremely happy, and we are incredibly grateful for Art's thoroughness, understanding, and compassion throughout the entire process. Thank you, Art, for turning a stressful situation into a positive experience. We truly appreciate your exceptional service.

Sara R.

We had a great experience at Fullerton Ford Juan Saldana and Diego Gonzalez were very helpful. The process was quick which was great!

F450 hauling a bobcat in the dump trailer

Dylan C.

I searched far and wide for an f-450 diesel I found a couple but they're mostly out of state. I showed up to Fullerton Ford and everyone was friendly and had salesman greeting me outside the building before I even open the door. I've bought from Villa Ford in the past and Ken grody as well but I haven't felt this hospitality ever from any Ford dealership that I got from Fullerton Ford. Imad Ayyoub what's my salesman and he made everything easy to deal with and upfront. I know for my next purchase whether it be a truck or a car I'll definitely end up hitting Fullerton food beforehand. Side note bob is the goat! He worked with me for swapping out my old tires off my trade it in and putting them on the new truck.

We had a great experience. From Chris in sales to all the staff there. We were pre-approved b4 going in. They had everything ready for us. Super easy and convenient. Will definitely be coming back again. Thanks to the whole team for helping us out. Chris especially .. thanks for helping us get my wife's new baby :)

Richard H.

Very good experience working with everyone here! Felissha was great working to help me get the deal I was shopping for. Nothing changed from when I spoke with them over the phone to when I made it on site. Highly recommend!

Dustin T.

Juan Saldana did a great job helping us work out a deal for my 2025 Ford Maverick. Also, Tommy from the parts department was awesome, following up with getting spray in bed liner, and rails put on the truck. The sale and service experiences were great!

The vehicle I bought and serviced at this dealership

Mo S.

I rarely leave reviews, but my experience with Fullerton Ford truly deserves to be shared. After purchasing a 2025 Raptor from a dealership in Orange, CA, I discovered a defect that came from the factory. Naturally, I assumed the dealership I bought it from would handle the repair--especially for a brand-new vehicle under warranty. Unfortunately, that wasn't the case. Their service department made it clear they were too busy to take on the repair for weeks, and it became apparent they weren't interested in helping because it wasn't a particularly "lucrative" job. That's when I reached out to Fullerton Ford, and it turned out to be the best decision I could've made. From the very first call, Chris in the service department was outstanding. He listened, explained the process clearly, and most importantly, treated me like a human--not just another ticket number. Chris went above and beyond to get my vehicle taken care of, and he did it with professionalism, honesty, and integrity. He didn't hesitate to help, even though it wasn't a high-dollar service. That kind of character is rare, and it left a lasting impression. Thanks to Chris and the Fullerton Ford team, I'll be bringing all my Ford vehicles here from now on. This review is completely unsolicited--I was just genuinely impressed and wanted to share my experience. Huge thanks to everyone at Fullerton Ford, and especially to Chris in the service department. You've earned a loyal customer.

Jordan C.

I just want to start by thanking Juan Aldana for the hospitality from when he seen me walking around the lot just checking out the trucks. Very respectful and excellent customer service skills. Juan made sure to get me to where i was comfortable when it came time to talk numbers. I am pleased to say i will be recommending this dealership to all my buddies and sending them over to Juan. The dealership was very accommodating, i had to transfer funds that day so i was not able to give deposit via debit that same day.... They just ended up taking a check the next day and that same day i was still able to complete all my paperwork. Shout out to all the guys at fullerton ford! thank you!!!

Warren S.

First off, Christian make the whole process very smooth. We traded our ford flex for a 2025 ford 150 stx. The don't normally leave reviews. But I'll leave one short and to the point. I would recommend anyone to this dealership for a good purchase.

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Decisive M.

348

124

3 years ago

Got my 2023 raptor here from Jesse and I can't be happier. Called almost all the Ford dealerships in oc and they seem to have issues with chicks. Hmmm their loss. Called and Jesse legit had my car ready for me waiting and was helpful with my trade in as well. They were kind to my mom which wasn't feeling good but wanted to see me get my keys. The finance guy Alex was great too. Was very helpful and knew exactly what I wanted. Also saved me a trip back. Just a very nice experience to begin with. Totally recommend them cause they're just good people and veterans. You can't go wrong. read more

Fullerton Ford - Love her. - Auto Repair Near Me - Fullerton, California

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Denise P.

2 years ago

Got my oil changed this week, along with tires rotated and filters changed. I had made an on line appointment and I was in and out in an hour. I can't say it enough... l love the people there! I am treated with politeness, respect and good service. I highly recommend this dealership read more

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Seung K.

Elite 26

124

154

5 years ago

Thank you McCoy Mills Ford for ordering me all weather mats for both the front and rear! read more

Fullerton Ford - 2020 Ford Mustang Ecoboost Coupe Premium - Auto Repair Near Me - Fullerton, California

Business owner information

Fullerton F.

Mr. Seung K, We are happy we could make your experience a positive…

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C S.

3 years ago

Service department is excellent! Art in the service department is extremely helpful. Fullerton Ford is the only dealership service we take our vehicles to. They care for our personal vehicles and company vehicles. read more

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Anthonie M.

129

3 years ago

Hands down the best dealership experience I've ever had. The deal was absolutely incredible, and the service was better than that. From Abraham, Jim, Omar, and Drew, I could not ask for a better experience. Not only was a deal incredible, but it was the fastest I've ever been in and out of a dealership as well. I could not recommend Fullerton Ford anymore. Five stars doesn't do them justice. I highly recommend you go to Fullerton Ford. read more

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Kelly H.

Thank you for the amazing review Anthonie. We appreciate your…

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Nicki S.

2 years ago

Customer service at the store is not good. Evasive and rude. No one asked if I had been helped

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Dramama N.

2 years ago

Great service, fair and honest with addressing my concerns when I brought my car in to them for service. Will be my go to Ford dealer in the future. read more

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Ryan R.

278

6 years ago

Setup an online appointment with the front office and the girl was real helpful. I didn't have an assigned sales person to deal with so they set me up with whoever was in the office at the time. I was able to test drive the car I wanted but the dude was pretty smelly in the car so I was distracted by that. Maybe it was hot out for him that day? I don't know but I'll give him the benefit of the doubt. Sorry if that's rude. Ultimately, we couldn't make a deal on the car. They thought I was unreasonable asking for a few thousand off and I thought they were unreasonable with their $500 off of the asking price. It's fine, it happens, deals don't work out. What is surprising is the way they talk to potential clients in writing. To tell a potential client who's trying to work in their own favor that you need to come to reality and step your game up is laughable to me. I'm here for me, you're here for you. $500 off isn't a favor in my opinion. So, we discontinued speaking after this. I knew it wasn't working out. No big deal, plenty of cars out there. Weeks later the same stinker decided to leave a voicemail almost laughing about the car selling for asking price and that it sold that day. Did you think I really cared about the car anymore? I wasn't interested weeks ago. Thanks for the reminder I never asked for. Add this guy to the long list of petty car salesmen. Funny how dealers are only friendly when you're just a clueless cash cow and pay everything they're asking for and suggest. "Sure, I'll pay full price. Sure, I'll pay for an extended warranty. Sure, I'll pay prepay service plans. Sure, I'll put thousands down to pad the deal for you. Yettth thurrr, yetthh thurrr" I'm in it for a deal too. HELLO I do t need your pettiness just because a deal isn't working out. If you're looking for an OLD SCHOOL experience in car purchasing, have at it with these guys. I highly doubt I'll be back. Side note: They did have a super dope Shelby Mustang in there though. (See pics) She was so bad read more

Business owner information

Jim M.

Ryan, thanks for taking the time to leave us your honest feedback.…

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Ethan B.

2 years ago

Had a great experience at Fullerton Ford, Joe the salesman was great as well as the rest of the staff, Quick & Easy service while buying a new car. read more

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Mia M.

146

2 years ago

Worst experience Iv ever had at a dealership!!!! If you're looking for an honest dealership take your money somewhere else. They will straight lie to your face, tell you one thing and do another. It's very unfortunate that I have to write a bad review because I don't like to do this but my experience was horrible with car sales guy Martin. I had been doing business with them for 3 weeks just for them to waste my time. They convinced me to buy a used van but before signing I noticed there were several fees being added which I told them to fix because I didn't want anything added. When they fixed it they said to come back the next day to sign. The next day rolls around and all of a sudden Martin sold the car to someone else. Excuse me ? (Im pretty sure it's because they took 5k off of fees) Ok I chose to be calm because they had also said they would buy my old vehicle and so I dropped off the car to them with the title signed to be released just so they can bring it back to me days later and say nevermind we will no longer be purchasing your car. Martin lied to my face saying everything was good to go so many times. This dealership is extremely unprofessional and I would not do business here. read more

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Rebecca G.

2 years ago

Daniel Zamora was EXTREMELY helpful, from the very beginning of dropping off my vehicle to the very end of picking it up. He updated me throughout the service process & the expected services time was CUT in half! Absolutely awesome! I will definitely visit again & recommend it to EVERYONE I know! Thank you again Daniel & the rest of the team. read more

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Phillip V.

3 years ago

I've been looking for a pick up for over a year with no luck. Every dealer I inquired about a truck at, the price gauging was way high , so I finally gave up. Until one day the internet department at Fullerton Ford contacted me letting me know the truck I previously inquired about became available I've purchased many vehicles in the past; therefore, I didn't want to waste my time with the salesman spill. I must say, I admire the way the Finance Mgr. Gino & Fleet Mgr. Ron conducted business. They gave me the bottom line & was able to get me in and out in no time. The price of the truck I found to be fairly competitive also. Needles to say I purchased the truck and highly recommend giving Fullerton Ford an opportunity to sell you your next vehicle. BTW, I drove an hour to get there, but I will be back to purchase a work van. read more

Fullerton Ford - 2022 F350 - Auto Repair Near Me - Fullerton, California

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Richard B.

3 years ago

I had my cousin come to the dealership to purchase a bronco sport, and the experience from her perspective was absolutely amazing! Loves her bronco and got a great deal !! read more

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Jennifer K.

105

3 years ago

Had my car serviced a few times here. Last time was a few months ago. I was told my service package was expiring at the end of the year and to use up 2 more visits. He also told me I me I needed 3 new tires (1was brand new) and brakes soon. I took it in today for an oil change and new tires. Even called 2 days ahead and had them order the tires. I arrived at 12:50 with my 5 year old son on foot. Thinking they closed at 1 pm (my bad). Was told my car wasn't ready. After an hour waiting in the waiting room I was called and asked why I asked for new tires? I said you guys told me last time I needed them, check my glove compartment. He said you don't need them and proceeded to leave me on hold. I got angry . I've now been waiting over an hour and my car is in sight at the back of the lot. I tell the girl who picks up the phone in the other room get you that I'm in the building and I want my car back without the tires I was told I needed. I get to the desk she says oh it's another 10 minutes. Paperwork comes back with wrong color and license plate # and no keys. Didn't get one sorry or told where my vehicle was. I hate this place. NEVER BUY or GET SERVICED AT FULLERTON FORD!!!!!!! I ended walking to my car my son spotted earlier and left. They won't see me again. My last service will be where I bought my car. read more

Fullerton Ford - Location - Auto Repair Near Me - Fullerton, California

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Mandrew H.

2 years ago

The service writer, Art Bravo, was very professional and honest about what should be done when serving my motorhome. They got it completed sooner than expected. I will continue to go to Fullerton Ford for my maintenance needs and schedule it with bravo! read more

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Michael E.

4 years ago

Fullerton Ford did an amazing job working with me on the purchase of a 2008 Jeep Commander Overland. Salesman Tommy Weiser, the sales manager and the finance manager did a great Job in making it a very quick process. They had me in and out in just over an hour! Thank you Fullerton Ford! I love the the Jeep Commander! read more

Fullerton Ford - Thank you, Tommy Weiser! - Auto Repair Near Me - Fullerton, California

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Dr D.

2 years ago

Guillermo was great. Very friendly, not pushy. I Drove down not expecting to buy but left in my new (to me) truck for what I consider to be a reasonable deal. They even portered my car back to my home 1.5 hours away. Thanks Guillermo and Fullerton ford! read more

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Cesar And Ava M.

4 years ago

We bought our new Explorer ST here a few days ago. We had been looking for this particular type of vehicle for over 4 months now. We've been to several dealers looking at different colors with ranging prices. From the moment Yasmine answered our texts/emails everything seemed to fall into place. When we got to the actual dealer Paul was our Salesman. He was talkative, nice & knowledgeable. Paul gave our offers to Steve whom was easy to work with & straight forward. We never felt pressured at any point. When we moved on to financing with Omar he too was friendly & went above/beyond trying to find us the best possible financing deal. Before we left with our vehicle Paul again helped us set up the system inside & showed us as much as possible. Washed & gassed up too! We are extremely happy with the all around experience at Fullerton Ford. We love our car & definitely recommend stopping by here if you're in the market for a new Ford. It's also Veteran owned (another bonus!) & the staff is way more pleasant than most other Fords we visited. You can tell they truly love what they do. Thank you Fullerton Ford for getting us in our 2022 Explorer ST. -Francisco & Ava read more

Fullerton Ford - Our car when we got to the dealership - Auto Repair Near Me - Fullerton, California

Fullerton Ford - Our car when we got it home! - Auto Repair Near Me - Fullerton, California

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Adam I.

4 years ago

Ordered my Maverick back in Aug '21. Since ordering, they've been responsive to my questions and changes to my initial order. I picked her up yesterday and the entire process was relatively smooth. Bryan (sales associate) and Omar (finance) answered my questions with patience. Nice to have Bryan as my associate since he's another Maverick owner too, which made me feel even more confident in his answers to my questions. read more

Business owner information

Kelly H.

Thank you so much for sharing about your experience Adam. We hope you…

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Joe C.

2 years ago

Recently had my new Ford truck in for minor service work. While the exterior has an industrial look.... the waiting room is modern & comfortable.. and more importantly the staff were professional and friendly. I purchased the truck from Ken Brody Ford and was disappointed in their sense of customer service. And oh yeah the work was done promptly and looked great! read more

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Michael C.

6 years ago

Alright you guys, my man Tommy Weiser totally went above and beyond. I walked into this dealer after 10 hours of looking at different dealers. I actually parked next door and when I didn't see anything worthwhile there I noticed McCoy's on the corner so my wife and I kept walking. I've had my eye on a focus st for quite some time, I've cross-shopped between gti,g35,camry and even wrx but I kept coming back to the focus st. When I asked a gentleman outside if there was an ST in stock he said yes they just got one so I had to take a look. It was so new to the lot it hadn't been posted online not that I had seen, this particular car was originally sold here and I was comfortable knowing this dealer had done its routine maintenance. The car had 35k miles on it at a 2017 model made alot of sense. They washed it and filled it up while we waited for the final numbers. Finance guy Gene i believe his name was, was very straightforward, to the point kind of guy. I respected his professionalism alot and he was very understanding of where I was coming from on my financial side. I bought a car 2.5 years ago brand new off the lot and my experience there was absolutely subpar compared to how I was treated at McCoy's Also many perks involved in my transaction, I'm very satisfied with how it all went. I got there shortly before closing and they went above and beyond to get me into a car I had been wanting for quite some time. Great guys. Great dealer. Great experience. Buy read more

Fullerton Ford - Found the car I was looking for after 2 years of research and preparing - Auto Repair Near Me - Fullerton, California

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Jim M.

Michael C, Thank you for giving us the opportunity to earn your…

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Art S.

3 years ago

Brought a maintenance agreement that included oil changes, big mistake. I brought my car in for its first oil change and I had to be given a ride home because it was taking so long. It is going to be hours before they complete the job. If I had gone to valvoline it would have taken only 15 minutes! Even Honda only takes one half hour max because they have a dedicated oil change facility. When I talked to the rep he told me that I had forty cars ahead of me, really!? read more

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Kevin R.

574

4 years ago

Upon arrival, I was greeted by a friendly salesman named Bryan! We got straight to the point on what I want in my next vehicle and price range. He showed me a few vehicles and gave me tremendous amount of great info that would help me pick the right one! Due to time, I was unable to complete a deal and had to comeback the next day. Met with Bryan again, got down to numbers on one of the cars and it was set and stone from there! He was very passionate and easy to get along with. Most salesmen seem a lot to handle but dealing with Bryan was like dealing with a friend you would of known for years. Him and his team were all so helpful, they helped me remove and attach my Rooftop tent which was a life saver.. By far, one of my best dealership experience.. you will be in good hands if you work with their team! read more

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Kelly H.

Thank you for the amazing review Kevin. We appreicate your business…

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Allied S.

184

3 years ago

I bought 2 work trucks in last 3 years and haven't had any problems . I bring both trucks here for all service and it has always gone well

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Frank K.

2 years ago

We just bought a new Ford Explorer. Tommy the salesman was awesome, very helpful, and knowledgeable and upfront about everything. The whole team was great. They gave us a great deal and were very honest. Love the car! Thank you, Tommy and crew at Fullerton Ford. read more

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Breanna R.

4 years ago

I can say my experience at Fullerton Ford was the best I've ever had! I definitely recommend Paul Smock! Super awesome and the best! He was recommended to me by a friend and I can say that I was not dissatisfied! Was so helpful through the whole process and made the first car experience so fun. No hassling and never once felt pressured. Paul looked out for my best interest and made the whole process super smooth. Omar in the finance department was very helpful. Provided me with different options for service plans. Was informative and not pushy! Thank you for an amazing experience! read more

Fullerton Ford - New car! - Auto Repair Near Me - Fullerton, California

Fullerton Ford - Thank you Paul! - Auto Repair Near Me - Fullerton, California

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Rochelle S.

112

3 years ago

We've been going to this Ford dealership to get multiple cars serviced but they went above and beyond our expectations today!! We called to get our 2012 Expedition fixed and they offered to pick it up from our home in Fullerton and delivered it back when they were done! They were prompt, professional and kept us informed on the status of our vehicle the entire time! I'm so satisfied and will gladly recommend them to anyone who wants #1 customer service, this type of white glove treatment was wonderful! Good job Fullerton Ford, your doing a great job and training your employees well! Thank you for exceptional service today!! I'm a very happy customer! read more

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Desi D.

268

5 years ago

Fullerton Ford took great care with us. We love our new Ford F-150 Lariat. We feel we got great value for price. Everyone at Ford took care of us: Brian, Gene, Paul, Steve, Omar you guys rock! If you're on the market for a Ford, this is the dealership to go to. read more

Fullerton Ford - Our new Ford truck. - Auto Repair Near Me - Fullerton, California

Fullerton Ford - Ford F-150 Lariat. - Auto Repair Near Me - Fullerton, California

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Steven L.

Hello Desi, Great picture of your New Ford F-150 Lariat, we strive…

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Dessirae o.

1 year ago

Absolutely THE WORST DEALERSHIP EVER!! Do not come here. To start off my experience with this staff was hostile and unwelcoming and I am not be giving my business to them. They started off with a deal that we had agreed too, come to find out the made a "mistake" with the pricing and demanded a 3 months in advance to pay BECAUSE OF THERE MISTAKE! Once we negotiated that I would be doing that I headed over and told them I wanted to finance with my bank. When I said this they gave me two options, finance through mine and they would add $5,000 for a package deal. Which I asked what would they be servicing or what's the deal and didn't answer my question and said they wouldn't sell the care without a package deal. Which by the way had already ran my credit and agreed to the deal. According to them if I didn't finance through them they were loosing money bc they priced it wrong but manager stated this was there new "marketing" but the sales mad was unaware of this and said it was a mistake so which one is it. Not my fault they messed up and are loosing money. But AGAIN WORST CUSTOMER SERVICE AND DEALERSHIP. read more

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Karl L.

3 years ago

If you have to deal with Fullerton Ford, just beware! I had a deal in writing and they still wouldn't honor their word. The money wasn't the issue, it was only about an increase of about twenty dollars. It was they wouldn't honor their word. no trust here. read more

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Justin S.

Elite 21

147

139

5 years ago

When it comes time to get the mustang's serviced the choice is simple. (McCoy Mills Ford) great prices, dependable & honest service with drop off/ pick up service or waiting area available for an all around easy and convenient experience. I only wish I could also take my camaro to them??? lol read more

Fullerton Ford - Look how they even put plastic over the seats! - Auto Repair Near Me - Fullerton, California

Fullerton Ford - Entry to the service department. - Auto Repair Near Me - Fullerton, California

Fullerton Ford - The sitting area while you wait. - Auto Repair Near Me - Fullerton, California

Fullerton Ford - Just look for the sign. - Auto Repair Near Me - Fullerton, California

Fullerton Ford - The street view from the side. - Auto Repair Near Me - Fullerton, California

Fullerton Ford - Sitting area. - Auto Repair Near Me - Fullerton, California

Fullerton Ford - Getting an oil change and tire rotation. - Auto Repair Near Me - Fullerton, California

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Business owner information

Fullerton F.

Justin S, Thank you very much for the wonderful pictures and taking…

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Leslie R.

140

3 years ago

Love my Ford Dealer! Looked for a Ford Ranger forever.... Able to order at sticker price -$1000.00 when everyone else was gauging due to the shortage. Even the other local Ford dealer was not very helpful. I love my Ford! Son due for a new car soon, and we won't go anywhere but Fullerton Ford. My truck is the bomb!! read more

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Diko L.

Elite 12

227

4 years ago

This place was completely empty, and my first warning *SHOULD* have been when management was pressuring and borderline bullying some young woman within earshot to buy a car she was obviously trying to back out of. I was extremely cringed out and uncomfortable having to hear the way they talked down to her. Thank goodness I wasn't there to buy a car because I would have walked right out after seeing that. Waste of our time with completely unprofessional and rude management. We were contacted by them since they were interested in buying our Hyundai Elantra through the KBB quote offer. We asked for the employee that we talked to over the phone, and the initial sales associate just left us there in the parking lot after he said he'd go find them. Red flag #1. When we finally got to talk to the guy we were in contact with, he said it would be about 15-20 minutes to inspect the vehicle. Over 30 minutes go by. He comes and makes us an offer, it's considerably lower than what we hoped for, but it was fair. Nothing wrong with our car other than minor dents and scratches, only a few years old, low mileage. We asked a question about registration, and he says he's going to get the paperwork ready so he disappears again for another 20-30 minutes. He walks by our table and asks "did my guy come talk to you yet?" Red flag #2. We shake our heads and he apologized. He brought us the paperwork, and I asked for a bag to get the rest of our belongings before they take the car and they get our keys. Red flag #3. When he disappears a THIRD time, some random, unprofessional-looking man wearing a ratty windbreaker jacket comes out with his hands in his pockets, shrugging, (very dismissive body language) does NOT introduce himself, is red in the face, strangely upset looking (like he just yelled at the previous guy), and told us they couldn't buy the car without a physical, printed title. We had just paid off the car weeks ago and hadn't gotten it in the mail yet, and the initial associate over the phone stated this would NOT be a problem and that they could take care of it digitally. Other dealerships interested in our car that contacted us to set up appointments also said they'd handle that end digitally. This random man attempts to just keep walking away from us to go back to his office but we asked what happened between finalizing the paperwork and this last minute change. He was very condescending and dismissive, kept shaking his head at us, frowning. He had a disgusting attitude and even used verbiage like "shady" and "bad things happen when we don't get a paper title" blatantly insinuating we had bad intentions. I told my spouse to just forget it, and when we get back in the car, we see that we have a very noticeable amount of gas missing. Thank goodness we went with another dealership to sell our car. Avoid this place and drive foreign. read more

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Leticia Z.

6 years ago

It was a great experience to get my daughters first new car here. We stop by just to browse and we got a brand new car, we wanted a car but we decided to get it here because of the sales man rep. He was nice and polite. He explained with all detail the car functions and the extra plus...he's bilingual. Thank you Tommy Weiser read more

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Jim M.

Congratulations Leticia, Thank you for taking the time to leave us…

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Eric B.

Elite 23

201

4 years ago

As far as dealerships go, this dealership hits all the marks in the best way I think a dealership realistically can in this day and age. As my review is focused on the service department and not a vehicle purchase, I cannot speak to the salesforce here. That said, Fullerton Ford is not too far from the bigger Ford dealership on Beach Boulevard. Now that I've been to both I can safely say bigger is not better. The staff is friendly, accommodating reasonable kind and customer service oriented. Granted this dealership is not as flashy and modern as its neighbor, it is a great place to have your vehicle worked on. I don't know that there's much very ability in the prices that dealerships charge, however this one seems to be fair and is certainly worth your visit. Well done guys thank you I will return. read more

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Doug W.

6 years ago

Great Dealership! Just wanted to thank the Sales department staff (especially Al & Tommy) for going above and beyond and help with purchase of my new 2020 F-150. Al helped get my Bed liner Line-X spray coating done right. A team of good people working hard to get the job done right! Thanks again! read more

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Jim M.

Thank you Doug for your kind words and congratulations on your new…

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Chris S.

3 years ago

This was easily the best car buying experience I have ever had!!! If you are looking for a Ford in the North Orange County area (or are willing to drive to), then this is the place! First things first...PAUL is the man and a big reason I had not only decided on getting my truck, but through Fullerton Ford. For starters it's a Veteran owned dealership which I am always happy to support! But PAUL was actually knowledgeable about my vehicle! I was between 2 other brands, but, his knowledge and personality won me over. Not only that, I also went to at least 7 other Ford dealerships and everyone was more concerned about selling me a vehicle I didn't want that day at a unreasonable price, and no one had a clue about any of the vehicle features, I could read off the vehicle sticker myself! With that said, I am happy to say that PAUL over at Fullerton Ford has made me officially a Ford truck owner! (Purchased 12/2022, so have had some real time to think this over) read more

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Eldina Y.

180

5 years ago

WOW the rudeness of Stephanie Hugo at SERVICE dept. She just hung up on me while I was still talking! Unbelievable. Engine light turned on so I took my 2018 truck to JStar in Anaheim Hills, where I bought it. They used this device and got a diagnose and said it's something "to do with emission valve, just take it to any FORD dealership and you're well within the warranty period". I took my truck to McCoy Mills FORD since it's so close to my home. Stephanie here said my warranty expired and I need to pay $165 for a diagnostic. I said I'm told it's emission valve issue and showed her the photo of the device's screen showing my diagnose and code, and said that my warranty is not expired. She said that doesn't mean anything and they still have to do a diagnostic for $165. I said, "Oh, then I'll take it back to where they told me it would be covered", and left. Went back to JStar where I purchased it, and when they took it to Ford Dealership in Chino Hills, they confirmed again, that it was well within the warranty period and Ford at Chino will take care of it there, and give me a print out so next time, anywhere else I take it to knows my warranty coverage. They told me "Ford in Fullerton just must not have wanted to help [me]". !!! Now that doesn't sit well with me, especially because of all the time I've wasted driving back and forth, with my husband following me with another car while Ford in Fullerton is only half a mile away from me. I called McCoy Mills Ford to speak with Stephanie to ask where she saw that my warranty expired and she finally tells me that they have a procedure and have to do a diagnostic and if it's found to be covered under warranty, then the $165 would have been waived. I said, "I wish you would've told me that yesterday when I was there. It was because of that $165 that I took it all the way back to Anaheim Hills". She said that I misunderstood her. So I said, "I didn't misunderstand, you didn't tell me that it could be waived if..." while at the same time, she said something to the effect of there being a misunderstanding, and bye (I didn't get her exact words because she spoke above me) and CLICK, she hung up! Stephanie, I do hope you excel at something else where you lack in manners. read more

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Markie M.

3 years ago

Classy operation! Extreme professionalism and customer service! I have never felt so appreciated as a customer! Art Bravo in service is nothing short of a miracle! Kept me informed and set my expectations for problem resolution. Waiting room and bathroom were also much nicer than I expected. I will be returning to Fullerton Ford for my next new car and all service needs! read more

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Alexis P.

398

7 years ago

Wow what an experience! We had the pleasure of being taken care of by Eric White and he was like no other salesman we've ever encountered. We had been car shopping trying to find the perfect SUV, even visited another ford but kept dealing with fake pushy salesmen. Eric was very professional but also personable which we enjoyed! Thank you Eric for helping us with our first family suv! Also chad wasn't the best to work with but we didn't let that affect our awesome experience! He could use some customer service classes. read more

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Jim M.

Alexis, Thank you so much for taking the time to post such fantastic…

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Page 3 of 21

700 W Commonwealth Ave
Fullerton, CA 92832
Directions
(657) 300-5870
Call Now
Visit Website
https://www.fullertonfordoc.com

Payment methods

Does Fullerton Ford take credit cards?

Yes, Fullerton Ford takes credit cards.

Other Amenities

Does Fullerton Ford have free WiFi?

Yes, Fullerton Ford has free WiFi.

From the Business

Specialties

Fullerton Ford is a family owned car dealership in Fullerton, CA, that has been serving the Orange County community for nearly 100 years since 1930. We welcome local drivers to visit us for auto service, new SUV sales, performance vehicles, and everything in between. When you choose our highly rated OC Ford dealer, our financing team can help you find auto loan rates, new truck lease options or used car deals you're sure to love. Discover the difference that transparent prices, a comprehensive CPO Ford inventory and a customer-focused mentality make at Fullerton Ford.

History

Established in 1930.

Fullerton Ford Orange County is a customer-focused, community-minded dealership serving Fullerton and Southern California. Under new management since 2025, the dealership carries the torch and community spirit of the family-owned McCoy & Mills Ford, which served the area since 1930. At Fullerton Ford, we believe there's a Ford model that will meet your driving needs and invite you to take a test drive. We offer an incredible selection of new and pre-owned vehicles and an award-winning service department. Our mission is to provide an inspiring environment with growth opportunities for our employees, showcase exceptional customer service that will promote loyalty and referrals, and to give back to the community.

Meet the Business Owner: Neal P.

Welcome! Neal insists Fullerton Ford will be the flagship dealership that will provide an inspiring work environment with growth opportunities for employees, showcase exceptional customer service that will promote loyalty and referrals and give back to the community.

More Info

Hours

Ask the Community - Fullerton Ford

How much does an oil change cost?

No answers yet. Be the first to answer.

Do they have markup on the Mustang Mach-E if I order online through Ford?

I am happy to say that we don't :). At Fullerton Ford we are adding no additional dealer markup on on Mach-E online orders. Our Inventory Manager Drew Harris is amazing and he would be happy to answer any questions, or assist you with placing an… Read more

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Review Highlights - Fullerton Ford

“Eric went above and beyond to get me the information, he was courteous and easy to communicate with.”

Mentioned in 74 reviews

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Lee B.

14 years ago

My experiences with McCoy& Mills Ford of Fullerton is nothing short of excellent. Over time I have purchased several vehicles with zero concerns or problem areas. As a car buff I have had the privilege of purchasing two muscle cars of signification value obtainable only from McCoy Mills. The first car purchased is a 2004 Lightning and the second is a 2007 Shelby GT 500. The main reason for my selection of the McCoy Mills Ford Dealership in Fullerton, is the service department, They have an impeccable repartition of being able to repair not only any Ford product but most others outside the Ford line. My wife's car being a GMC Envoy, has had several problems none of which were related to design flaws, but were related to the lack of original Dealer quality control. Most of our complaints were relative to support elements that were never corrected. Each of these repair problems relative to the Envoy, were fixed by McCoy Mills within a reasonable period of time. I might also add, each were fixed the first time around. I'm very satisfied with the excellent help and knowledge of the service department employees and the management team headed by Joe Green, that oversees all the work. Two of these repair jobs were very involved and required an in-depth knowledge of the vehicle design. I have been very pleased with each job and know that the original problem are gone for good. Bottom line, I used to have a repair and restoration business for over 30 years. I know what is involved with the repair and design of most every cars built. I also was a race competitor in NHRA for years. I did it all including engines and transmission rebuilding. At my age I can no longer attempt to work on even my own cars anymore. I'm happy I found McCoy's to take over in the repair market. I also send a lot of my old customers and my relatives to McCoy Mills for their automotive needs. Lee Bartlow of Bartlow's Automotive, in La Habra read more

Joseph W. J.

7 years ago

I have a 2002 Ford Thunderbird that I used to get serviced at Norm Reeves in Cerritos every six months. As I have every low mileage on the car this only involves changing the oil, checking the fluids and making sure the tires are at the proper inflation pressure. Each time I had this service done at N.R. I was told it would take about 1.5 to 2 hours. However, I never got out of the dealership in under 3.5 hours, with +4 being the norm. I also had a leaky valve cover gasket replaced. At a later date (about two months later) the opposite valve cover gasket started leaking. Although I prefer to have this car serviced by Ford mechanics I took it to an independent shop. They saw that the one gasket was replaced but only one. They told me that you never replace just one valve cover gasket and they replaced both gaskets, using genuine Ford parts, and charged me less than N.R.. I decided to try McCoy, Mills Ford for my latest vehicle service and, boy, what a difference. The Service Advisor, Andrew Nau, told me what services were going to be done, which were basically the same as N.R., and said the service would be done in an hour to and hour and a half. I was amazed that Andrew came and got me from the waiting room in a little over and hour and told me that my vehicle was ready, washed and all. I have since had some body work done by McCoy, Mills and am completely satisfied. My Service Advisor, Andrew Nau, kept me advised continually about the progress on the body work I was having done. Sure, Norm Reeves has a newer waiting room and a fancy coffee machine but I'm more than willing to give that up to get my car back in a decent amount of time and get quality work. McCoy, Mills has earned my trust and business from now on. Thanks Andrew and McCoy, Mills for the great service. Joseph W. Jones read more

Greg G.

6 years ago

I became familiar with McCoy Mills Ford through their Service Department. Excellent there. When it was time for a new vehicle, I went looking for something mundane because I'm not rich. Bonnie Martinez is their internet sales contact. Very kind and patient. Once I arrived, she hooked me up with Vincent Castro on the sales floor. Vincent was very pleasant and enthusiastic. No pressure. He just wanted me to find the right fit. We quickly found common ground for conversation. The vehicle I initially came in for turned out to not quite be what I wanted. While he checked inventory on the computer for something comparable, I browsed the showroom floor. A gorgeous Mustang GT sat there which had been marked down because it was a leftover from 2019. Vincent asked if I'd like to take it for a drive, even if just for the fun of it (I sold my '03 SVT a year ago, and missed it). I thought, sure why not. Fell in love with the car. Vincent and management worked with me to make the car affordable. Quick and easy - no prolonged haggling. Gene in Finance helped me to understand options, with no pressure. Some I took advantage of, some I didn't. NO PRESSURE! Follow-up has been great, too. Michael from Sales helped me set up FordPass with the Ford HelpDesk (also great) while Vincent was with another customer (I didn't call ahead). Every way I turned, their friendly staff was concerned that I was getting the service I needed, and wanted me to be happy to be there. And I was. The owner, Mr. Miller, introduced himself to me and likewise wanted to be sure I was getting topnotch treatment. Which I was. I sincerely recommend McCoy Mills Ford for Sales AND Service! read more

Atef A.

2 years ago

I recently had a very disappointing experience with Ford Fullerton when I went with my son to purchase a Ford F-150 Lightning. Despite informing them a day in advance that I would be coming to buy the truck, they failed to properly prepare the vehicle. The truck was not charged, waxed, or had its tires filled. Additionally, they did not include the complimentary free charger that is supposed to come with the car. What made the experience even worse was the dishonesty of the dealership. They claimed that certain options were not paid for, even though my contract clearly stated otherwise. This deception was just a tactic to get me to sign another contract with extra charges that had no relation to the original deal and provided no value to me. I was also promised a free LoJack theft tracking system and $2,500 off the car, but these were not included in the contract. Unfortunately, I only realized this after signing. When I confronted the dealership about these missing items, they were careless and dismissive, showing no concern for their misleading promises. I chose this dealership because of their good reviews, but I found their high rating to be very misleading. My experience was far from satisfactory, and it's clear that their reputation does not reflect the reality of their service. Overall, I found Ford Fullerton to be extremely dishonest and untrustworthy in their treatment of customers. I would strongly advise anyone considering doing business with them to be very cautious and thoroughly review all documents before signing. My experience was far from satisfactory, and I hope others can avoid the same issues. read more

Mike A.

12 years ago

The AC on my 20 year old Lincoln stopped working. After reading through reviews on yelp regarding nearby Ford dealerships, I made the decision to try McCoy & Mills in Fullerton. When I pulled up my car to drop it off for service, I saw a Black and White from Anaheim PD - I took it as a good sign. Jacquelynn, the Service Advisor promptly came to inquire what my car needed. As my car is old and parts usually aren't in stock, I had to wait a day. She arranged a courtesy drop off and pick up service. Meanwhile she kept close contact to update me on their latest findings. When my car was fixed a day after, she showed me what has been done, and for what reason. Also, she mentioned which components were still good to be used. This builds trust. She is very knowledgeable, very professional and offers an excellent service with a smile. Jacquelynn is easy to talk to and she actively listens to you. She pointed out a couple of things, which I knew would be the next in line to get serviced. She had the projected amounts for those parts and labor ready. Very transparent. Over the years I have been to a number of dealerships throughout the nation but Jacquelynn's performance was very impressive. I am glad I went to McCoy first and that she approached me. Well, now they have a new regular customer. I am very picky about repair shops and how they perform. When there is grease stains on my seat/steering wheel or floor mat, I sure will not go back again. Nothing was the case here. Actually, they even washed my car! read more

Donald R.

8 years ago

I recently purchased a 2018 Explorer XLT from McCoy Mills Ford and what a great experience it was. I have purchased several cars from them over the last 20+ years and I am happy to say that all of my experiences here including; Sales, Finance, Parts Dept., Service Dept., and Body shop, have been excellent. This last purchase was maybe the most enjoyable of all. Sean Waggoner is a first class sales representative and was very helpful. I thoroughly enjoyed our interaction from the beginning. We are both Veterans and I think that we shared a mutual respect from that even tho our service was decades apart. From our introduction, Sean was very helpful with selecting the right model, explaining all the features, locating the right car for me, negotiating a deal, and delivering the car. In addition he has made follow-up texts and calls to insure I'm happy with the vehicle (including walking me through set-up for the tech stuff like Sync 3, Ford Pass, Apple Play, phone connect, etc.) All in all, I am happy to say McCoy Mills continues to be a Family Owned (3rd generation) ,customer friendly dealership. If you're in the market for a new or used car, or just need parts or service; go here first. You'll be glad you did. Bye the way....Love the New Explorer read more

Alan J.

12 years ago

Simply put... Go and see the folks at McCoy-Mills. First rate group from sales and thru service. Art, Ron, and all the guys back there are GREAT. Second vehicle I have acquired thru them and they were exceptional. In both purchases I spelled out my desires and my budgets (I dealt with Steve Leibrecht & Peter Marin, but in all cases you are dealing with the entire organization) and they respected my wishes. In one case I came in with a "dream" (super low offer) and they at least looked into it (that is they could not make a deal) but when a opportunity came up that would work with my needs Steve contacted me and we worked out a deal. Everyone in the Service area has be exceptionally helpful and ALWAYS looking out for me (The customer). I was an early adopter of the MyFordTouch system and there was ridiculous amounts of return trips and chasing down solutions but in all cases they made sure I was looked after (free loaner cars when necessary, getting in and out of service quick and easy etc.) As a result I have continued to keep them as my service team even though I live in Ventura and they are in Fullerton. Give them a shot, they will earn your business for sure! read more

Rich I.

13 years ago

I have purchased two vehicles from McCoy Mills Ford, the most recent from salesman Ron D. Ron was professional, courteous, patient, and listened to what I wanted. When the right vehicle came in, he knew I would be interested and called. I took a look, test drove it, and Ron was right on the money. He did not waste my time, or his, trying to sell me a vehicle he wanted to sell as opposed to a vehicle I wanted to buy. McCoy Mills worked out a great price and I bought the car. A welcomed difference from the average car salesman / dealership. I have also used McCoy Mills' Service Center on multiple occasions over the years. Each time they performed the work needed, they fixed it right the first time, and they did not create mystical problems that suddenly needed emergent repairs that cost thousands of dollars. Straightforward, honest, and get the job done. Again, a welcomed difference from the average service center that uses your $$$$ to probe around and guess at the problem, create more problems than your car had when it arrived, and then guess at how to fix all of it. Overall, McCoy Mills Ford is a great dealership. read more

Larry P.

7 years ago

Tim McCann was my salesperson. He had patience with my questions and he was very informative. The process was a smooth one. I had looked at Mustang's at this dealership over the past 3-4 years and last Friday the 11th I Finally took a test drive. Everything went well. I told Tim I needed to go to work and that I would return after 2:00 pm. I did so and I was a little late but Tim was still there when I arrived about 3:00PM and he was very helpful and he was a very good communicator. Turns out we are neighbors in the La Mirada/ South Whittier area where I live. Very smooth meeting with the Finance person who also was very professional and patient with me. I have brought the mustang in to install the Lojack Tracking device to help with my Mercury Insurance Premiums on the Mustang. Everything went well at the service experience. Everyone was very friendly and positive. The mechanic who was installing a battery to open the trunk lid that did not work when I first tried it on Saturday the 12th. They replaced the battery and ordered the part . I was impresses. I am happy with my choice of McCoy-Mills in Fullerton. read more

Brian E.

10 years ago

I just purchased my first Vehicle from McCoy Mills Ford and it was the best experience I have had purchasing a new car. The customer service I received from Steve L, Rex, Bob and Phil was excellent. It was the first time I have ever left a dealership and felt like I just received a great deal and completely happy about the vehicle I purchased. . The service department is also excellent. The day after I purchased our car, Fusion Energi, a wrench check engine light came on. Bummer for a new car, but it happens. I called Steve, they got the car in asap, put me in a rental no problem and handled the issue thoroughly. Arthur in the service department is great guy. I could tell he wasn't happy this new car was in the shop right after we purchased it. He took the car a couple days to make sure what they fixed was correct, he did not want to do a quick fix and make me have to come back. Very thorough and professional. Like I was saying bummer a new car had to go in right away, but McCoy Mills handled it in a professional manner and the car is running great! I can't wait to buy our next Ford from McCoy Mills! read more

Kim M.

8 years ago

Let me start by saying how much I dislike car shopping. After a week of going from dealership to dealership I decided after church on Sunday to go down to McCoy ford right here in my neighborhood. The atmosphere was relaxed and non-pushy. I was shown several cars was able to drive one and when I told the salesman, Tim McCann, that I was not going home with a car that day I need to think about it, there was no pressure. It turned out the car that I was interested in ended up looking like it was gonna be sold to another couple. For whatever reason that deal did not go through. Tim called me and I even spoke with the owner. A great deal was made. I was having an incredibly busy week at work and could not sit for hours being wheeled and dealed and going through credit apps. They took all that pain away. When I came back in to pick up the car it was gassed up and ready paperwork was ready to be signed. All in all an fairly effortless, fun adventure. I am now driving a brand new 2018 ford escape and loving it. Highly recommend you try the friend of his at Ford McCoy ! read more

Devin B.

183

1 year ago

I had an absolutely fantastic experience working with Huntington! He stood out among the many salespeople I had been talking to over the last three weeks. Unlike others who pressured me to order a truck or settle for something I didn't want, Huntington took the time to actually listen to what I was looking for. Not only did he make me feel comfortable enough to answer his calls, but he also went the extra mile to find the exact truck I wanted--even tracking it down at another dealership I was already speaking with! What really set Huntington apart was the respect he showed me throughout the process. As a female buyer close to his age, I appreciated that he never talked down to me, which is unfortunately something I've experienced with others. His professionalism, efficiency, and willingness to work around my busy schedule made the entire process smooth and stress-free. Ford of Fullerton, don't lose this guy! Huntington is exactly the kind of salesperson who makes your dealership stand out, and I couldn't be happier with my purchase. Highly recommend! read more

Nina G.

11 years ago

We just bought a new Escape Titanium from McCoy Mills last weekend. For two weeks I researched vehicles and prices online at different dealers and at the last minute finally decided to go with my local Ford dealer even though I already had an appointment with another dealer in Buena Park for the same day. We were assisted by Marlene and Jeaney via email and when we came into the dealership were directed to Peter Marin. Mr. Marin was very friendly, helpful, informative and very thorough - we ended up purchasing our new car on the spot. Afterwards Peter trained us on how to use all the new features on our car, he was very helpful and answered all our questions and concerns to our satisfaction, its our first experience with a "smart" car and we were a little unsure of how to use some of the features. We had been dreading looking for a new car but Peter made the process as pain free and stressless as possible. I love my new car and will definitely recommend Peter and the McCoy Mills dealership to others. Thank you Peter, Marlene and Jeaney! read more

Nick A.

1 year ago

After reaching out to multiple dealerships and being met with unhelpful and unfriendly responses, I was starting to feel frustrated with the car buying process until I connected with Fullerton Ford. From the very beginning, the experience was a breath of fresh air. Huntington and Hank provided outstanding customer service that truly set them apart. Huntington was incredibly knowledgeable, attentive, and took the time to really understand what I was looking for. He made the process feel personal and never rushed or pressured me. Hank was just as exceptional walking me through the financing process with clarity and professionalism, making everything feel smooth and easy going. Their friendly attitudes, transparency, and genuine care for my experience made all the difference. If you're looking for a dealership that values its customers and goes the extra mile, I highly recommend Fullerton Ford. Huntington and Hank are an amazing team, and I'm so glad I chose to work with them! read more

David L.

11 years ago

Once again, McCoy Mills Ford earns my Business. I purchase a vehicle every 2-3 years for either my family or work with this time being for myself. The professional way McCoy Mills staff, treats customers is outstanding. It is a pleasure to look at new or used cars at McCoy Mills without the sales tactics used by many dealers in the industry. You can look at vehicles around the lot without pressure if you want, or you can have the salesman walk around and talk about various vehicles and the questions you have. The sales personnel are familiar with the cars, which is another bonus, since I usually do a lot of research before going out looking and seem to know more about some of the cars than the sales person at times. I wouldn't hesitate to recommend McCoy Mills Ford to any of my friends or family, in fact, I have been bragging about the treatment I received when buying my new Ford Fusion. I would like to Thank salesman Gary Boyd for another job well done. read more

Patrick K.

14 years ago

McCoy Mills Service department is excellent! I've been taking my cars there for about 7 years, now. You get to know the people there quickly - their staff are all long-term people, friendly and fair. I recently got a letter from Ford telling me there was a recall on my rear brakes. (The car was safe, but the brakes wore down prematurely.) I took the letter to McCoy Mills, since I just had the brakes repaired a month prior. At first, they said it didn't apply - the service records indicated the front brakes had been serviced. They could sense my surprise was genuine, and that's all it took. They searched their computer system for the parts requisition from the repair, and saw the part number was uniquely for the rear brakes. The mechanic made an honest mistake when writing up his repair description. The McCoy Mills team took care of all the paperwork, and I had a $300 check from Ford Motor Company within a few weeks. Now that's service! read more

Tyler E.

11 years ago

I recently went into McCoy Mills Ford looking to buy a new car. I had been looking online, so therefore I got hooked up with one of the Internet salesman Peter Marin. Let me tell you... One of the nicest salesman I have ever met. Not one time during the entire time I was talking to him did I ever feel pressured, or disrespected. No matter how many questions I threw at him, he had an immediate, helpful, and educated answer. If you are looking for a ford (or a good used car) I definitely recommend going to McCoy Mills and try getting hooked up with Peter Marin. I guarantee if you do, you will have a very pleasant experience! Although, I actually ended up purchasing a new car from another dealer, it had absolutely nothing to do with the service I was given, but more so that I just fell in love with another car. However, in the future I will definitely go back again, and I will be sure to ask for Peter! Thanks again! read more

D.J. R.

14 years ago

Ordinarily, I avoid car dealerships like the plague. But Ford-McCoy & Mills represents a panacea for anyone paranoid about taking their car to the dealer for repairs. These guys are a breath of fresh air. The entire staff is unbelievably friendly and helpful. Smiles and patience abound. Talk about good "bedside manner." The service writers are very conservative about recommending repairs. They only do what's necessary. I once even got talked out of a repair. They said I didn't need it, after all. But the best part is their prices. Amazingly low. I don't know how they do it. Given the reasonableness of their charges, and the extremely high competency of their mechanics, I no longer see a reason to take my Mercury to an independent repair shop. For as long as I own my car, only McCoy & Mills will work on it. David Rizzo Fullerton, CA read more

Michelle R.

4 months ago

Excellent Experience with Diego Gonzalez & Christian Linares at Fullerton Ford I had an outstanding experience working with Diego Gonzalez and Christian Linares at Fullerton Ford. From start to finish, they were professional, responsive, and extremely helpful. They took the time to explain all the details of the Maverick lease, walked me through the numbers clearly, and made sure I understood every step of the process. Both Diego and Christian were patient, honest, and solution-oriented. Even when negotiating details like the rear floor mats, they went above and beyond to make sure everything was handled smoothly. They made what can be a stressful process feel easy and straightforward. If you're looking for knowledgeable, friendly, and trustworthy professionals at Fullerton Ford, I highly recommend asking for Diego Gonzalez and Christian Linares. read more

Alan J.

14 years ago

This place has the best cutomer service that i have ever seen in a dealership and I have bought several cars..I called all the FORD dealerships in the area and not one dealership has the new edge sport and Mccoy Mills did. I went in there to see it and was met by Steve Leibrecht who answered all my questions and was very polite and trustworthy which meant a lot to me, he talked to me like he knew me for years which made me feel right at home. I have owned this car for 3 years now and Steve still calls to make sure everything is okay. Jackie in service is so nice and very trustworthy. Steve's family owns the dealership which is maybe why I got such a great deal on my edge. So if anyone is looking for a FORD or a used car Steve will get you a great deal on it and will give you the best service there is. read more

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