Excellent customer service, honesty and went above and beyond to finish what I needed done in a…read morevery short time. They've earned a repeat customer for sure. Highly recommend!

I don't know much about cars and I know they know that so they charged me $800+ for 4 tires…read more Everyone I spoke to after that told me that they ripped me off. My dad checked the tires too and they were cheap from china. Whoops. They're nice though but I think they charge too much if I'm honest

I had to get my travel trailer fixed up for a big trip. New tires, bearings repacked and brakes…read moreinspected. WOW was clear up front on the cost and kept great communication throughout the work. They inspected the brakes and told me they were good to go. They didn't try to upsell me new brakes that I didn't actually need. I highly recommend them, especially for those in Ramona. Let's keep our business local as much as we can! Now it's camping time!

I recently acquired a 2005 Lincoln Town Car from my family. I had my brother take it to a good,…read morehonest mechanic he knew. It went to WOW Automotive 2560 Main St, Ramona, CA 92065 The car needed to be looked over as it had been sitting for over a year. When I arrived from Northern CA my brother showed me the list and inspection report including a smog. It was very detailed including new tires, oil, sensor, battery, full inspection, and other items. I looked over everything they did on the car and it had been done! I had one minor issue so I stopped by the shop where I was greeted by 2 employees and the owner. The shop was very clean and laid out nicely. They obviously took great pride in this shop. They were very friendly and immediately took my car in and put it on the rack. The owner showed me my concern (was listed in the inspection) and I felt the interaction was very positive and nothing that needed to be addressed immediately. The car runs excellent and I felt that WOW is a very honest, trustworthy, and transparent shop. To find a shop like this is very hard, based on my past experiences with dealerships (I can tell you stories where I get charged $65 to replace a cabin filter-which was never done). The price that was paid for the services was reasonable and fair. I was very impressed with the owner and staff. I would not hesitate to HIGHLY RECOMMEND WOW!

This is the first shop that worked on my corvette in over a decade. As a stereotypical corvette…read moreowner I am very finicky about who works on my car. 49 out of 50 times I do the work myself, however this time I couldn't. They guys did an excellent job on my modified car, they stored it away over night and it was ready first thing in the morning. Definitely coming back if work is beyond my ability or lacking tools.

I've been coming to these guys for a couple of years now. I drive my car for a living and they keep…read moreit running in tip top shape. They never overcharge and always do their best work. I wish everyone did business like they do!

I've been taking my car here for the last 4 years or so. All my tires, brakes, oil changes,…read morebatteries, and misc repairs are done here. If they can't work on it, they know someone who can. The guys here have two important qualities that I look for in a mechanic. 1. They're competent. 2. They're honest. They've never tried to upsale me unneeded services, in fact they have told me that I don't require services I have requested, and every time they catch something going wrong, they'll show me the problem. They've diagnosed several mystery issues I've had with my vehicles and got them running right. They have fair pricing on their parts and labor with a solid garuntee on their work. And I feel better paying local workers in my community than stuffing more miney into an international corporation for frankly poorer service.

Hands down the best and the quickest brake job I have ever experienced. Both Jeff and Scotty are…read more great to work with, they really know their stuff. Also very cool story about the philodendron in the office. This time of year It's a perfect temperature to take a stroll around Ramona or sit on their patio and wait. Great value great service. I'll be back for all my future repairs and can't wait to refer others.

I have a very old F150 in here for smogs and repairs. They fixed my fuel pump this last repair, did…read morea great job in a timely manner. Very honest and friendly. Will always recommend them. Thanks

Great service at this shop. I expected the worst and was ready for bad news but the skilled team…read morehere diagnosed my worn bearing and bad alignment and quickly got me back on the road. Straight talk and reasonably priced - that's what you want with car problems. Recommended.

Terrific troubleshooting and repair. Very fair cost and below estimate they were very busy but let…read moreme drop off the car and work on it as time permitted. it was done in three days with major work completed

Eric and his team are awesome. Very thorough in his explanation of the repairs. Trustworthy and…read morehonest.

I can't recommend Zoo Automotive enough! Today was my second time visiting them for a brake job…read moresince my SUV was shaking when braking. They called me letting me know my brake pads were fine and recommended not replacing them now and contacting my dealership to fix the rotors since my vehicle is under warranty still with my lease. Saved me hundreds of dollars and didn't even charge me for the inspection! First visit with them 2 years ago was to replace my car battery where they also saved me money! Thank you so much Zoo, you all are amazing and I will continue to recommend you to everyone! :)

I took our son's car here for a tuneup. He is a new driver and was going to take his older truck…read morehome and start driving it. Not only did they squeeze us in. They were super helpful explaining everything to him. Did a great job for a great price. We will be back!

"I cannot say enough good things about RAE. I have a 2003 Tahoe that I had let go for a little too…read morelong--it had a transmission fluid leak, oil leak, and any other leak possible. I needed a rear main seal, and much more, along with a host of other issues. I finally brought it in, and they handled everything with incredible skill. Their mechanics are truly superior. While they might cost just a little more than some other shops, you absolutely get what you pay for here: peace of mind and quality work. The communication is great Loren called me almost every day to check in and give me status updates. She would walk me through other items that needed attention and provide a quote immediately, leaving the choice entirely up to me with zero pressure. My Tahoe came back to me absolutely perfect--everything fixed, including the minor issues I hadn't even listed. On top of that, they just finished work on my 2003 Camaro. They cleared the check engine light and finally fixed a complex front-end steering issue caused by a previous accident that other shops couldn't resolve. RAE Automotive are professionals who are polite and clearly know what they are doing. I have both my cars back, and they are both running perfectly. They are my mechanics for life and I will never switch!

I had my transmission go out on me, and this shop helped me out soooo much. Lauren was incredibly…read morehelpful throughout the entire process. She was very patient in explaining what was going on with my car, and what it would take to fix it. She answered all of my questions, and was really great about keeping me updated on the status of my car. When I came in to pick it up, Crystal was very friendly and welcoming, and even called a few days later to make sure everything was going well with it! I'm not sure who specifically worked on my car, but it has been running great since, and I haven't had any issues. I will definitely be coming back to this shop for future maintenance!! Thank you guys!

Today we had an oil Change and air filter replacement by Jesse amd his excellent crew at…read moreThoroughbred Motors. We trust Jesse and his team to do work on our vehicles. Alex at Thuroghbred has done work on our vehicles and we always enjoy seeing him. I got my bill and thought it was higher than our last oil change and when I called Jesse he explained why the price may have slightly increased. Jesse is always straight forward and lets you know what and why things are done. Also an extremely thorough inspection was done that pointed out something's I had never noticed with the tire wear and other fluids. A complete report(including photos) was sent to Me when service was Completed It's this kid of attention to detail and professionalism that I recommend Thuroughbred Motors to everyone I know! The front office staff are the best!

Please read!! I'm…read morenot exaggerating when I say this: Thoroughbred Motors made me believe in the kindness of strangers again. Here's the story. I was in Julian for my best friend's wedding. I was the maid of honor, totally stressed, and had my reactive dog with me, staying at a nearby pet-friendly hotel. My Jeep broke down about 10 minutes outside of town. Turns out the water pump basically exploded (don't quote me on the mechanics, I just know it was bad and my car was overheating). We let it cool, filled it with water, and somehow coasted it into Ramona. The first shop we stopped at was lovely, just slammed with cars. They kindly referred us to Thoroughbred Motors, hoping they might have space. This was busy season, and I've worked at several Harley dealerships as the Customer Experience Manager for many years, so I understand how hectic it can get--especially when someone needs something done fast or is in a stressful situation. Getting parts can be a nightmare, and turnaround times aren't always in anyone's control. I was basically falling apart. I was panicked, my dog was overheating, everything was going wrong. Then we got to Thoroughbred. And from the moment we arrived, they were kind, calming, and genuinely helpful. I had to head back to Southern California with my family, but my fiancé stayed behind with our dog. Leaving her was hard for me. She's a rescue who isn't always comfortable in new environments. (And I know it's cliche, but she's my baby). Not only did they diagnose the issue that same day, they ordered the part and had it delivered by the next morning. They even picked up my fiancé and our reactive dog from the hotel early so he wouldn't have to pay an extra fee. Before they did, they moved their own office dogs into the break room to make sure our girl wouldn't get triggered. When they got there, they had a bowl of water ready for her, a toy, treats, poop bags, and a little gift bag. The ladies in the office even played with her. My fiancé sent me photos and I cried from relief. They also gave my nieces toys and let them use the restroom while we were figuring everything out. Every single person at this place was kind, generous, and thoughtful in a way I will never forget. If you take anything away from this review, let it be this: trust. The resounding feeling I had with this shop was complete trust and genuine care. In a moment when I felt helpless, they made us feel safe. That kind of integrity is rare. The work on the car was excellent. The way they treated us felt like family. They turned what could have been one of the worst days into one of the best experiences I've ever had with any business. From the bottom of our hearts, thank you. Love, Jamie, JB, and Clover

Had the tires rotated and a wheel alignment on my BMW X5. Very professional and friendly place. I…read morewill be back.

I had the valve cover gasket on my 2011 BMW Z4 replaced by Auto Works of Ramona. Everything about…read morethe experience was outstanding. The repair was made within a few days at a very reasonable price. I highly recommend Auto Works.