I found some nice items but will never support this business again. Take heed of the Better…read moreBusiness Bureau "F" rating. https://www.bbb.org/us/il/lombard/profile/consignment-clothes/the-ladies-room-0654-88588623 My consignment experience was horrendous. On Sept. 21, I consigned 8 dresses including a St. John, a skirt, a jacket and a new Kate Spade bag still with tags. I was initially unsure about consigning the bag, but Angie said she was really interested/they really wanted it and I thought why not. I like to support small business. A few days later, I realized I hadn't received a copy of the contract I signed. I called and there was more than two weeks of back-and-forth: Angie would look it up and call me back, she sent it, maybe she sent to the wrong email address, etc. On Oct. 10, I finally received a screen shot of my items and the consignment prices with the contract date 9/21/24 and expiration date 11/21/24 No attachment or contract. I didn't worry much about it, and in hindsight I was too trusting. In December, I remembered the consignment. Every other consignment shop I've worked with either has an online portal to check your items/contract or has provided a courtesy call/reminder to pick up before items are donated. Clearly it was on me to remember and pick up when the contract expired. Not that I had or ever received a copy of a contract with their terms. I'm just stating what I'm used to. I don't live in the area. I drove up on a day off during their stated business hours; a sign on the door said they were closed. Went back a few days later, found them open and I arranged with Angie to come back on Jan. 24 to pick up my items. I saw several of my items on the floor and commented on it to Angie; I should have grabbed them at that point. I then had a medical issue requiring daily doctor's visits; one was scheduled for my pick-up day/time. I called and left a message that I couldn't come in 1/24 and needed to reschedule. Angie left a voice mail the next day that she had an opening the following Wednesday, if I recall. I called back and left a message that my work schedule didn't allow me to come in; requested a call back. After another round of phone tag, I emailed Feb. 2 with some open dates and times, explaining my tricky schedule with work and doctor's visits. No response. I got busy with work, family and the ongoing medical issues. Granted, again, I recognize it was on me that I didn't continue following up after the contract date (again, not that I ever received a contract) had passed. I assumed it was clear from my multiple contacts I wanted to pick up my items, and that I would get a response to my last call and email. I finally called and reached Angie on March 27. She said she was busy with customers and would call me back. She called back and told me that a few items had sold and I'd get just under $50; everything else had been donated. I told her I was angry at the lack of response when I had tried scheduling pick-up and the utter lack of customer service throughout this experience. She apologized as though she was reading a script; I felt as if she couldn't care less. She told me I'd receive my check in 5-10 business days. Needless to say, it's now April 18, no check and I'm not holding my breath or surprised. I should have heeded the prior reviewers mentioning their poor and similar experience. Lesson learned.

5 stars. The poor…read morereviews and experiences are very shocking to read because I've only had pleasant experiences with this shop and its owner over the years. I began shopping & consigning here over ten years ago. I found the experience to be convenient and extremely helpful. Catrina has great style and can find pieces that will complement your shape and aesthetic. Some of my favorite pieces were amazing finds from this shop. My fur was a GREAT deal! Several purses and accessories. Dresses and special occasion wear, too. I will say that she is very selective when selecting piece to consign and I appreciate that. I prefer to shop high quality items versus a high quantity of items. I appreciate that she will try and sell items on eBay as well as in the store to increase the odds of sale. She's always been great about supporting community efforts and has a philanthropic spirit around certain causes. If you didn't have a pleasant encounter with this store, I encourage you to return and share what wasn't to your liking. An honest conversation and an open heart can make a huge difference. I will continue to support this local shop whenever I can.

This is a darling shop that is well merchandised, has very cute displays, with some unique items…read moreand a fun flair. I would recommend a trip to DG just to visit this store and then have lunch at Entourage. A great day out!

What a cute place that is totally hidden on Curtiss Street. A "Hidden Jewel".....I loved all the…read morecandles and unique ear muffs which i did purchase. See you again real soon!

Such an energetic , authentic and fun owners Their taste is exquisite and quality in merchandise!…read moreThe service is five star! This is my go to place especially when I'm going to travel and I want unique pieces to take with me!

Super friendly and very cute clothes. I shop for my daughter there all the time! Prices are a…read morelittle high!

The service there is fantastic, Jennifer has great customer service and as well customer support…read moreand care! I have been shopping at this place for my wife who just loves Jennifer's style. Just go with a friend and freak out about all the different styles, colors and Jewelry, you will Love her and the boutique. I personally promise you that you won't be disappointed!

Lovely store, wide variety of clothing and accessories. Good source for vintage Chanel jewelry…read more Service is outstanding, very warm and friendly and always responsive to needs. Owner is the designer of the J.Blonde line (found at Nordstrom etc) and carries it in her store. Have shopped there for the past eight or so years. Great bday, Xmas gifts and clothing for myself.

I was just stopping by to drop off something that one of the owners had purchased from me off of…read moremarketplace and have now been telling all my friends and family to check the place out if they're ever in downtown Glen Ellyn. It's a great boutique plant shop with a nicely throughout design and layout and some great plant and home goods offerings. The staff member I talked with was really nice and so was the owner that I was in contact with on marketplace too.

This store was incredible to come too! The moment you walk in, the smell of the store brings you…read morein. This place had incredible snake plants for sale at a very fair price! Plenty of outstanding plants, vases, home decor,plant care items, etc. Staff here was friendly too. Great little store to come in and stroll around.

I've tried to change my opinion about this store but can't. Yesterday I went in 7:53? Definitely…read morebefore 8pm. The hours posted said closes at 8pm. I KNOW it was before 8pm. I literally told my husband I'm going to run in and get socks, I knew exactly what I wanted. The two ladies immediately said they were closed, Not we are closing soon, but we are closed. I said it's not 8pm yet. they responded with "those were covid hours posted. " ... Covid has been over since 2022, at least no masks required. Such BS, they wanted to close. . I started this review by saying I want to change my opinion, because they have many brands I buy. But each time I go I get no service and am ignored, and now chased out of the store during open hours. What a shame. Update: I checked there hours on line and it says close at 7pm, but if I'm eating dinner across the street, see people leaving the store, see the window sign hours of 8pm, and it's 7:53, of course I think they are open. Update the window sign hours.

I'm utterly astonished at the bad reviews for this wonderful store. I love the ambience, the staff,…read moreand the merchandise, especially the large selection of incredible shoes and boots. Big fan here and happy to have the store in Glen Ellyn.

First time in shop - very welcoming. Absolutely no pressure to make a purchase, which is very nice…read morein a smaller boutique. Gave honest opinions of how clothes looked - was able to confidently buy a sweatshirt, top, t-shirt, and dress. Very nice and you can tell they care about helping their customers.

I love that this store has great items for my age. I love everything I've bought here and find the…read moreowner so kind and helpful.

First time customer. I brought a pair of pierced earrings in for repair. The post on the earrings…read morewere too short. I requested that the post be replaced with a longer post. BTW, the earrings were NOT purchased here. It took a week for the repair to be completed. I worked through this transaction with Peggy. I am very happy with this experience and I will return for future purchases and repairs.

I would not trust your watch to get serviced properly …read more.. I did give these guys a shot last year replacing the band. While it took days if not weeks longer than expected, I had no reason to fault them specifically. This time, I needed a new battery. According to Tissot, the time difference and hand lag (pictured) is due to improper battery changing sequence and/or incorrect battery. When I called to let Castello know, and find out next steps, the manager Michelle was fairly rude and defensive instead of helpful and understanding. She said things like: "we change 20 batteries a day" "I have worked here for 30 years" "I have sold 100 of these watches" "We have sold Tissot for 40 years" and sooooo many other things like this instead of "let me find out about that" or "I will take care of that for you". She did come close with "we will send it to Tissot for you and report back with how much the repair will be" ....yikes. I said I was ok paying for anything not related to their apparent lack of experience changing batteries in a T-Touch, but there was no offer to stand behind their work, as I read the wrong battery can "fry" the watch, whatever that means. One last Michelle quote:(she does love to argue and be defensive) her: "Is the watch working" me: "yes" her:" that means the battery is good" LMAO I even did a little homework, emailed it to her, and asked if the battery brand used or sequence was followed. She thought the idea was absurd that she read that email from me, when all I wanted was to find out how or if they could help rectify the situation. I visited today to get my $25 back, and decided just to send to Tissot for repairs myself. A LOT more words from Michelle, most of which contradicting her statements form our phone call like "I said I would take care of it" "we have sold Tissot for 35 years" "I have worked here 31 years" etc. but no $25. They are out here just stealing money at this point lol. I will see what Tissot comes back with and if the battery was the cause of any damage, I will return for Costello for them to reimburse and hope they come to their senses and do the right thing. Stay tuned for my updated review!!

Usually have a good selection. Don't buy into the "vegan leather" crap. They're vinyl and look like…read moregarbage after a few weeks.

Kudos to Judi, who always helps me find the perfect shoes for my needs at reasonable prices. Thank…read moreyou, Judi, for always going above and beyond with great service!

We were on our Sunday walk and stopped in to check out the store. There was quite a selection of…read moreitems. The ambience and look of the store is wonderful. Carla was awesome - very friendly and a pleasure to work with. We had to order specialty jewelry - and the process was easy. We purchased jewelry, soaps, candles, kitchen towel, etc.. All great quality!!! The pricing was very reasonable. We are definitely going back again. I would highly recommend this store!!!

I was very impressed by Kathryn and her staff's outstanding customer service, flexibility, and…read morepersonalized attention, when I had to special order some products. I love the decor and unique items in the store, which make beautiful gifts! I highly recommend Bench492.