I was rear ended in a parking lot and this is where my insurance company sent me for repairs. The waiting room is comfortable with couches. I'm still waiting to see how it goes. I'll bring it in next week once they get the parts. read more

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Unfortunately, I needed their services more than once; I got hit in a parking lot at work, then I got hit in a parking lot in downtown Santa Rosa, So I went to G&C Autobody in Rohnert Park. It was very convenient, and luckily, my insurance company approved them as a service provider. And I have to say they were stellar regarding service, from when I got there to drop off to when I picked up my car. They couldn't have been more responsive and helpful from beginning to end, and by the end of it, I did have to wait a few days, but it was pretty extensive bodywork, and by the time it was done, it looked brand new, shiny, and I couldn't have asked for more. They constantly called me and kept updating me on what was going on with the repairs and waiting on parts, so I don't know about you, but what more can you ask from the staff? They were kind and helpful, and I can assure you that, hopefully, I won't have a reason to return, but if I did, I would return to G&C Auto Body. I'm sure you, if you have the need, you won't be disappointed coming here. Cheers to you and SYOY 11/18/24 review #353 read more

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I stopped in to ask advice for a problem with a loose radiator protector and they fixed it on the spot. So accommodating, so thoughtful. Highly recommend. read more

I was rear ended at a very slow speed, and while no one was hurt at all, the damage to my car (and especially his) was more than expected - because I know nothing about cars. At first the guy wanted to pay without going through insurance and I went around and got five different quotes from multiple places in RP & Cotati. All of the estimators were polite, but Jeff at G & C really stood out. He was incredibly informative about the process, both going through insurance, or not. In the end the guy who hit me ended up trying to mess around and I went through insurance. I was super stressed as I have to drive multiple kids to camp in WA state soon, and the process through his insurance was frustrating. He reached out to check if G & C could help. He put my claim through himself, and literally within a couple days I had it all squared away and just had to bring my car in that next week. They had Enterprise all set up to pick me up, take me to get my rental, and so dropping my car off was a seamless transition into another vehicle. They kept me updated when they found a small further issue, dealt with his insurance without me, and had me pick it up a few days later, where they had it fixed up better than how I bought it. They even washed and vacuumed my mom mobile to a shine I hadn't seen since I bought it in February. What was a stressful experience became a happy accident, as Jeff & James (hope I got his name right) at G & C made what started off difficult, the easiest fix possible, and my car looks better than when I bought it and a 1000X better than when I brought it in. Couldn't ask for a better crew or company to have trusted with my car, which is a lifeline to my work, my son's activities/school, and for what little recreation we have time for. I needed my car, and I needed help, and they got me both. Thank you so much guys! Highly recommending them to everyone. Thanks for reading. read more

My Toyota got hit at safeway Sebastopol I brought it here they took my deductible and were done fixing my car in 2 days I highly recommend these guys read more

I have to admit I was surprised at the excellent service that I received at G & C Auto Body on Commerce Blvd in Rohnert Park. Honestly, This business was not my first choice to have my auto repaired. However, much to my surpise, the entire process starting with the claims agent from Geico Insurance Company was easy and professional with excellent customer care and a great repair to my Chevy Volt. Thanks to Jeff Ballard the General Manager (and his entire staff) for overseeing the entire process. He answered all my questions and kindly and professionally responded to my many phone calls. He made sure that my rental car was ready for me and my car was returned to me in a most timely manner. The repair was terrific with no telltale signs of the damage that was incurred. While I hope that I will not have to go back to G & C Auto Body anytime soon, I would highly recommend them for excellent service, professionalism, and great work. read more

I had my car got broken into (thank you very much, Richmond BART parking lot) and had to have the rear passenger windows and panel replaced. I called one other shop close to my workplace, who gave me an estimate of three weeks for repair (about two weeks to get parts and a week of replacement). I wasn't too sure if that was a good time frame, so I asked my insurance adjustor for some insight. My insurance company had mentioned G&C Santa Rosa as part of their network. Seeing that the Rohnert Park branch had better reviews than the Santa Rosa ones, I opted to take my car there instead. October 1: brought my car in for an estimate. I was quickly took in, and the whole process lasted just about five minutes. I was told that it seemed to a pretty straightforward removal+replacement, with an approximate time of 2 wks (because of the curvy shipping issues) to get the parts delivered, plus a few days for the actual replacement. The conversation was very detailed, and I was impressed. As their time frame was better than the other shop's, I Itold the technician to go ahead and order the parts, and I was assured I will be getting a call for when to drop off my car. October 20: more than two weeks after the estimate, still no call from the shop. No update from anybody. October 22: finally heard back from Jeff. I was told that they are still waiting on some parts. When asked why it is taking so long, he told me that it was just ordered last week. LAST WEEK -- WHEN IT WAS SUPPOSED TO HAVE BEEN ORDERED THREE WEEKS AGO! So of course, this added another week of delay. November 5: finally brought my car in after getting word from them that all parts necessary were delivered two days prior. Right at 8 AM, I dropped off my car. November 9: heard back from Paul. He told me that my car has been disassembled and looked over by the insurance field guy, and they were going to immediately start working on it. When I asked for an approximate time frame, he told me it should be ready by early next week. Again, way longer than the original estimated time frame. November 16: still don't have my car. I called for updates, and was told that it won't be ready until the end of the week instead. AT THIS POINT, I WAS STARTING TO GET REALLY UPSET WITH THE NEVER-ENDING DELAYS. November 19: another day of no updates. I called them, again, and was told that my car won't be ready until the following week. I had been adjusting my workload and work travel because I had to share and use my partner's car during this whole time, and the delays were really inconvenient to us both. November 23: finally got a hold of the technician, and was told that my car would be ready for pickup by the end of business day. Since I had no ride for that time, I opted to just pick up my car first thing the next morning. While the replacement was certainly done, I had to rate this place low because of the overall "bait-and-switch" feeling. It was insane to have almost 7.5 weeks to repair my car. They were certainly very quick to take you in for estimates, give promising+competitive time frames, but when it comes to actual performance, I'd suggest you add another 3-4 weeks to that quoted time. read more

Such kind workers! The woman at the front helped me with the easy paper work and less than ten seconds later Luise came to help me with the broken plastic on the bottom of my bumper. He told me what my options were and how much it would cost to replace right away or to just remove the plastic piece which we ended up doing. He got his tool and removed it and didn't charge me anything! Very honest place and so appreciative of all the offers Luise told me. Will for sure come back! read more

G&C Auto Body - Just helped me remove this piece! - Body Shops Near Me - Rohnert Park, California

Been there a few times over the years as I've got several vehicles. Always quick and professional. It's my auto body shop to go to!

I just had a repair completed at G&C-Rohnert Park and I couldn't be more pleased. The project was overseen by Steve and his customer service was stellar - he was communicative, kept me in the loop in a timely manner, and had a great sense of humor. The repair was excellent work AND the project was finished ahead of schedule. I am so glad to know about this branch of G&C. read more

Although the work that was done to my car was great, they also provided a wash to my car along with it, but whoever washed the car left hundreds of micro scratches that was clearly visible to the sun even though I had just gotten a very expensive detail done to my car just several months prior. My car was not clean as I planned to take it for a wash after the work was done so it was dropped off very dusty and dirty as a darker color shows more. So when I went back to let them see and show the damage that they did all over the car and leaving all those tiny little micro scratches, the first thing they claim is that I don't have "proof" the car didn't have those. It is complete bullshit as well, because I also never asked them to wash my car and now that it was washed and damaged they literally told me to fuck myself and that I don't have the proof that it didn't have any of those already. Now I am stuck having to pay hundreds of dollars to get my car detailed again just to fix all those marks left by the shop. Not only did I have to pay for the damage that was already being fixed by my insurance, but this shop also fucked me out of another extra half grand because they washed my car without asking and now not taking responsibility for the damage. read more

I went to G&C in Rohnert Park. I didn't have an accident, my car was vandalized and I hit the movable median on the Golden Gate Bridge (yeah, I know...). I can only speak to Compensation Coverage, since I didn't have an accident with another party, and I couldn't prove who vandalized my car while I was at work. I also needed Car Pool Lane stickers applied and I needed my lights changed out and you have to remove the whole front end of the body to change them. They were working on my vandalized front end, and they put the lights in and they also put the stickers on at no charge. I bought a used car, so I wanted to get a good, deep wax job to protect it. They did the wax job for me for less than what I would pay at a detail shop, and it has lasted over a year. When I picked up my car, it really looked great and I have a colored black sparkle paint job. A member of the Crozat family was there and she handed me my keys and asked me if I was happy with the work. I was. It exceeded my expectations, and it almost made me wish my whole car had been "smooshed" and covered by insurance because their paint job looked so great! Almost... read more

Love the folks at G&C!! They have been sooo wonderful to our family. We have had several issues with my dads car and they fixed things right away! On a few occasions they didn't charge my dad. It was such a kind gesture that hasn't gone unnoticed:) Thank you G&C staff read more

In one word..... impressive! Accidents are traumatic regardless of fault. I was recently rear ended in an auto accident. The accident was reported to my insurance and my insurance co without hesitation recommended G & C located in my 'hood. An appointment was set up for me to bring my car in the following day. Sure enough, G&C was expecting me and it was VIP treatment from the get go. As I walked in, Jeff and Jill greeted me warmly. Jeff was the man, the friendly service writer, who quickly examined the damage and wrote up the service order so I can be on my way. Jill, the clerical lead, was cordial and fixed me a cup of hot coffee while I sat in the comfy couch waiting for Hertz to rent me a car. In the short time I was in there, I couldn't help but notice how fancy schmancy the décor was quite unlike most body shops that were filthy and smell of paint and grease. The waiting room was classily appointed like a swanky hotel lobby complete with TV, love seats, couches and plush carpeting. Everything went smoothly without a hitch. Jeff kept me in the loop the whole time the car was worked on, which I thought was super nice of him. Even though insurance paid for the work, it was still my car and it was always comforting to know that the car was in good hands. The car was ready as promised. With the impeccable bodywork and paintwork, it felt like I took delivery of a spanking new car and it being clean as a whistle to boot! Good work done with such professionalism and precision did not come cheap but certainly worth it. read more

G&C Auto Body - The swanky and comfy waiting room. - Body Shops Near Me - Rohnert Park, California

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I had a minor collision and needed a new bumper. I brought the car in, had pictures taken, they ordered the part, called when the part was available and installed it in one day. So easy when nothing is easy these days. The car looked better than new. They are great at communicating every step of the process and very professional. I hope I don't need to use a body shop in the future but if I do I will definitely use this company again. Hopefully you will not need this service but if you need body work on your car ONLY go to G & C a grateful customer. read more

I was directed to utilize this company at this location by my automobile insurance company. I was able to get my vehicle to the location myself and my insurance informed me that once I arrived the rental car company would be called by the staff and come pick me up... I thought this was supreme service and considering a lot of people come into the space with chaotic situations.. I will say they have set it up as smooth as possible!! The front desk lady contacted the rental car company up the street and they sent a driver to come get me. I cleaned out my car of things that needed to come along with me and sat down to finish my breakfast. When I was done with my breakfast, perfect timing, Miguel called me over to go over the estimate he had worked up... and in walked my rental car escort too!! My only 2 complaints are 1. I was originally told Wednesday and then it changed without any further consultation to me.. so I took a day off work to come back and pick up my car (per our actual discussion..) called in around NOON that day to check up on it (thank goodness I called..) and Miguel told me it wouldn't be ready until 2 more days later.. Friday, super inconvenient not to mention my lost day of $!!! 2. When I did pick-up my car (which is a trek because I live an hour away).. I was there for an additional 45mts past the time they said it would be ready to pick-up and since I had to get into work, which was almost 2 hours the other direction.. it just wasn't a very smooth transaction on the customer service front... a mistake by you shouldn't cost the customer time or money. Had those 2 infractions not occurred I would give them 5 STARS, hands-down! read more

I had AMAZING service at this G&C Location. Everyone was super friendly from the front desk, to the tow truck driver and of course my contact Conrad. Conrad kept me up to date every week. I was rear ended on the highway so I had some pretty good damage to the back of my Jeep. Conrad always stayed in touch to let me know what was going on and at what point of the repair my Jeep was in. He was always friendly, understanding and always got back to me if something was up. I will definitely be taking my Jeep and any future cars there. I of course will also recommend them to everyone. read more

G&C Auto Body - Body Shops Near Me - Rohnert Park, California

I took my vehicle in on a Monday first part of January for a estimate. I had filed a claim with State Farm and they recommended them. My appointment was for 9am and they got around to me at 9:35. That was not a good first impression. They examined the vehicle and took pictures and wrote everything up. By Friday I hadn't heard anything so I called and got voice mail. I left a message and after a week and no return call I went to a couple other auto body shops. Both of them handled my appointment in a prompt manner and I walked out with estimate in hand. My van in currently in one of those shops getting repaired. Been about a month now and still haven't received any follow up from G&C. read more

I had high hopes for this place. Upon first impression, they seemed well organized and professional. Alas, my experience slowly but surely went downhill after I turned in my keys. I brought my car in on a Monday morning. I was originally told that only the front bumper cover needed replacement, and my car would likely be finished in 1-2 days. Once they took off the bumper cover, they discovered more damage. This required them to order some parts, which were expected to arrive on Wednesday afternoon. Thus, my car would be ready on Thursday or Friday. Being that I would be without my car for a few more days, I went down to the shop to retrieve some personal belongings from my car. Upon doing so, I noticed that they had left the car in accessory mode, thereby draining my battery (pretty lame in my opinion). Thursday afternoon rolls around, and I'm told that they had received the wrong parts. I found it a bit hard to believe that the wrong parts were delivered. I suspect that they simply ordered the wrong part number, but I have no way of verifying this. Another possibility is that they simply neglected to order the parts in a timely manner. In any case, I'm now being told that my car will not be ready until Saturday. I told them that I would be moving that day, and would not be available to pick up my car. I was then told that my car would be delivered to my residence, and that they only needed my car until about 8:30 in the morning. At about 11AM, my car had still not been delivered, and I had heard nothing from the body shop. I try to call the shop to find out what the deal is, and nobody answers the phone. I am forced to leave a voice mail. So here I am, loading up a large moving truck, about to move ~50 miles away, and have no idea what's going on with my car. Finally, Jeff (the person I had been dealing with) calls me back, and says that he's about to deliver my car. He arrives between 11AM and 12 noon. I can understand that the extent to which a car is damaged cannot be fully assessed until it is torn down. Like I said, I think that they ordered the wrong parts (which created an additional delay), but I can't say that for sure. However, saying that my car would be ready by 8:30 AM and delivering it approximately 3 hours later without having the decency to let me know beforehand is unacceptable. But it gets worse... Upon further inspection, I notice that one of the two splash guards (the large plastic piece under the front of the car which is held onto the bumper cover with clips) was not properly reconnected. Instead, it was just hanging there, resulting in it getting frequently scraped against driveways, dips in the road, and so forth (see photos). By this time, I had moved my residence. There was no way I was going to drive all the way back to Rohnert Park to have this fixed. So I speak with Jeff, and he arranges for my car to be repaired at their Vallejo facility (another story entirely). But that's still not the end of it. A few weeks later, I'm looking over my bank statement. I see a charge for ~$500 from the rental car company. I call them, and learn that I was charged for 20 days beyond when the rental car was returned. Naturally, they blamed this on the rental car company (Hertz). Again, I have by doubts, but have no way of verifying exactly what happened. So I spend about another hour on the phone clearing up this nightmare. Finally, I receive a credit from Hertz. Suffice it to say that I don't recommend this body shop. I am giving them 2 stars as opposed to one because they were nice to me through the process, despite the disappointing level of service that I received. read more

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Total waste of time no honesty rude. If you want to be honest give an honest straight awnser don't waste people's time. And a tip please lose the overwhelming pride. If your good there's better. read more

The folks here are super helpful and friendly. My car was attacked by a deer while I was driving home late one night. G&C was recommended by my insurance carrier. Could not have been happier. I was there during the December holidays and present when some teen had a melt down, so that became a constant joke on my return to the shop. My only complaint would be that they pushed the Xmas candy on me, and I thought I would O.D. on Ghirardelli chocolate. Awesome job folks. Thanks a million. read more

After finding myself with a smooshed car, I took my dad's advice and took it to G & C. I'd been to the santa rosa location a few times for my parent's cars dings and dents, and was pleased with the service and attention. This time however, it was my precious and beloved car that was needing love, so I was admittedly nervous. I was greeted upon entering with a big smile from the front desk worker, who made the paperwork process easy, and offered me ice cream and beverages while I waited. The employee I was paired with was Tim, and he too was friendly, warm, and approachable. He spoke to me in terms I understood, given that I know little about cars, and quickly diffused my anxiety about the process. After fitting me with the incredible $1 a day rental car, we waited for my insurance company to decide on what to do with my car. Tim called me literally almost every day to keep me in the loop on what the progress was, and what he was doing to help with coming to a decision. In the end, the insurance company decided to deem the car totalled, which I know was sad for me, to part with my car, and also for G & C because they were hoping to fix it. Regardless, Tim was patient with me and explained what was going to happen next, and really made something that could have been terrible, really quite easy. It's understating to say that I'm happy with my experience with G & C, and hope that I will never need their services in the future, but if I do, that's where I'll be taking my new car. read more

The work was all done well. -2 stars for: 1. Having me come into the shop only to have me come back the next day because no rental car was available. 2. Having me wait for an hour when picking up the car even though i showed up right in time for agreed pick-up time. read more

I had a particularly complicated situation where there was bodywork and there was also work required by other shops. Not only did Jeff and the crew do an excellent job on the bodywork and paint, they also took care of having it sent and returned back to the other shops. They dealt with the insurance company in an expedited fashion, no one ever had to wait on them. I'm thoroughly impressed once again because I am a repeat customer. If I had any negative thing to say it would be they left a little bit of polish compound in the cracks of the doors. read more

Friendly and helpful staff, good service. I went here because my insurance company referred me. They gave me a ride home when I dropped my car off. When my car of out of the shop, there was a part that didn't seem to be fixed. I went back and requested for fix, and they were nice about it as well. Overall, nice people! read more

They're great here! Got my car in and out of here in just ONE DAY! Fixed my bumper fresh paint and everything. I really appreciate the phone calls to keep me updated and the service I received from both John and Veronica! read more

They were very accommodating. They made sure everything was done correctly and if anything was brought to their attention they bent over backwards to make it right. read more

Wow. Call me impressed! Great service, great communication, and very courteous. My car looked shiny and new- even the floors were vacuumed. I hope I don't need these guys again but if I do, I will happily come back. Very pleased customer. :) read more

1st time here, my insurance company recommended this place. 2nd time, "I" chose this location. Only place I recommend, after a car accident. read more

Cannot thank g and c Autobody enough for their work, professionalism and friendliness! They made me feel secure and trusting in them throughout the entire process and got my vehicle fixed wu Had to bring my car back in and had yet another great experience! Such a great place! read more

I wrote a review before and somehow it was removed. I'm writing it again to warn people of having their time wasted. I was promised 3 separate times that my car would be ready 3 weeks before it was actually completed. Tons of excuses and it ended up taking 5 weeks. When it was finally finished, I had to go back in to have my keyless entry fixed and then again to have two other issues fixed. So it took 7 weeks to fix something that another company could have done right in 3 weeks. Jeff was rude and not helpful and John had no clue what was going on with my car, hence the misquoted completion times. Do your self a favor and go somewhere else. read more

These guys did insurance work on our E Class. Was apprehensive due to my last non-dealership experience, but they cam recommended by friends. They did an excellent job and were happy to address issues/questions we had after the repair. I would also now recommend them to whomever needs quality and affordable collision repair. Thanks guys! read more

I had a Horrible all down the side of my door and into the rear bumper it was a quarter inch deep and about 3 feet long when I got the car back you could not tell ever that there was anything scratched on it I was so happy with it read more

Negative stars - Can you believe this place turned away a customer because they requested quality? I'm so disappointed in a local business that sells family and quality and can't deliver on either. Do yourself a favor and take your auto repairs somewhere else! read more

The repair and professional service I received at G&C was absolutely outstanding. They coordinated with my insurance company, did a very thorough repair, and gave me a great rental. Jill Castrellon was very responsive, friendly and professional. Conrad Coultre was amazingly thorough and kept me informed at each stage of the process. I have used G&C in Windsor before and they were great, but the Rohnert Park location exceeded my already high expectations. read more

The worst experience in our lives. My husband Tom was driving as a currier. He had gone inside St Helena Hospital and when he came out his car had been side swiped by a bus. The car was fully insured and it was towed to G & C for repairs. It sat in a back lot and gathered dust for many weeks. When the repairs were finally done the car was never the same again. The paint was so mismatched that a young child could point out the difference. I would not reccomend this shop to anyone who cares about quality work. read more

I had a minor body finish issue with my new 2008 Camaro ZL1 that I was just sick over. The only place I would even consider taking my new "baby" was G&C Auto Body in Rohnert Park. This was my third time going to this shop it gets better everytime. As usual Jeff Ballard, the General Manager performed another miracle. He had one of his bodymen take my car into the shop and in a very short time brought it back good as new. I find their work next to amazing. I'll never take any of my cars to another shop. G&C Auto Body is the best, by far. read more

We were referred here by our insurance after our car was hit while parked. Our car will never be the same, and not because of the accident, because of the negligent work by G and C. Everything about our drivers side door has changed. It doesn't close the same, our auto window doesn't work correctly, our door handle is missing parts, and wind whistles through the door and window when they are both closed!!! We gave them so many chances to repair the damage they caused and every time got it back with the same issues, plus more. My insurance has now assigned us to another auto body shop to fix what G and C caused. They have found so many missing parts and inconsistencies in their work, it's astounding. The most frustrating part about all of this, is none of these problems existed before or after the accident, they were actually caused by G and C. We will never return to this establishment and inform others to look elsewhere. This has caused so much stress and inconvenience in our lives, what a nightmare! G and C is the reason the saying "your car is never the same after an accident" exists! The pictures I added below show our window the way it is now, after they "fixed" it, three times!!!! It catches on the trim every time and then shoots back down! The picture of the door handle shows that there is normally a mount between the handle and the door, but nope, not on ours, ours is metal on metal! They actually replaced that handle and left out parts and when we came back for the millionth time to tell them it was loose, they still couldn't figure out they forgot two parts....they just tightened it......WOW! If you cannot install a door handle correctly with the correct parts, that's just embarrassing. We should have listened to everyone that told us not to go here. NEVER AGAIN!!! read more

G&C Auto Body - You can see the outline of where the door mount is missing. - Body Shops Near Me - Rohnert Park, California

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John was the best! The whole staff was super friendly and nice! They kept me updated and fixed everything so quick. They even took my car to the dealership to fix a mirror camera so I didn't half to. Would definitely recommend! Thank you John for being so great! read more

Took my car to G & C Autobody in Rohnert Park and not only received first class treatment but my car was finished in about 24 hours! Got my car back good as new, even washed and vacuumed. The guys did a beautiful job. The Manager Britten is the best! The office staff was friendly, courteous and quick. They handled everything for me including insurance paperwork. I would definitely recommend that you take your car here! read more

G&C Auto Body - Nice job guys! Thank you! - Body Shops Near Me - Rohnert Park, California