I had been recommended this place by another automotive business for a big scratch along the…read morepassenger side of my 2023 Nissan Leaf. I had been putting off dealing with the scratch because the last time i had a fender bender issue and had to go through insurance with an auto body shop, I'd had a bad experience with the rental car company they used trying to pin me with a ticket that wasn't mine, and long crazy story unrelated here. I had gone back to the same auto body shop (because it appeared they did a good job and they were very nice people, rental car not really their fault). But even though, to me it looked like a smaller job, they told to me it would be another biggish job, reaching into near $5000 to repair with panels, bumper, and paint repair, where I'd need a rental car co again so i had put it off, for fear of using rental car co, plus i have a $1000 deductible (ouch). To make a long story shorter i came into Downtown auto, upon referral, and met with a very nice guy, Martin. He took a look at my scratches and actually buffed them all out on the spot! (wow!) and gave me a bid to fix my front bumper for less than my deductible so i wouldn't even need to go through the insurance and rent a car! Plus, he said it'd be done in like 2 hours. I made the appointment and can't wait to update this review further. Btw, it's a comfortable waiting area, with nice glass viewing windows to see what's going on with your ride. And if you need to make a Costco run that day? It's conveniently located right across the street!

I had a highly positive experienced at Downtown Autobody. After first taking my damaged front end…read moreto another local autobody shop, a friend recommended I give Downtown Autobody a shot at an estimate. Their estimate came in about $400 less than a local competitor. I didn't want to put this repair on my insurance due to prior claims, so I was paying out of pocket. Not only did Downtown Autobody save me some cash, their estimator Martin was a pleasure to work with. Very honest and straightforward service. No BS or empty promises like some places. They finished the work on time with no unnecessary delays. The final results were like new. I could not ask for better service. Highly recommend.

This place ROCKS! My car hasn't looked this good in years. Eddie is also a great guy that goes…read moreabove and beyond. Highly suggest!!!

I had some body damage on my vehicle and Eddy and his guys fixed me up SUPER quick. He was also…read morestraight up with me about everything and never did I feel I was being steered into something that wasn't in my best interest. Eddy is also very knowledgeable, as you'd hope a guy who runs any kind of auto shop would be, and offered multiple solutions to me. This is probably the best place you could take your car for any kind of problem and that's exactly what I will be doing moving forward.

I was rear ended in a parking lot and this is where my insurance company sent me for repairs. The…read morewaiting room is comfortable with couches. I'm still waiting to see how it goes. I'll bring it in next week once they get the parts.

I stopped in to ask advice for a problem with a loose radiator protector and they fixed it on the…read morespot. So accommodating, so thoughtful. Highly recommend.

Although Carl didn't provide the service that I needed done on my old truck, he's very nice &…read moreknowledgeable, and gave me several recommendations on where to take it. His office staff is friendly as well.

Bruce is very knowledgeable and professional! Carl's Body Shop has been a great help to our family…read more They always provide an excellent service. I've personally had a couple of issues with my cars, and he fixed them with ease. One time I came in with a complaint that my car started wobbling at 75 mph. He took it for a quick test drive and immediately found the problem. My tires were out of balance. Since they don't handle that service, he recommended a place where I could get it fixed. I truly appreciate his expertise and understanding. Helen, you are amazing! I love chatting with you while Bruce takes a look at the car. If you ever need body work, Carl's Body Shop is the best place to go!

Communication for pick up is poor which makes for a terrible experience. I received text messages…read moreof my car's progress, but someone misinformed me of the pick up date and time which cut into my work and family time. I received a couple of texts stating my car was on track to be completed on Friday 6/26. On Wednesday 6/24 I called the office because I needed to make arrangements to be able to pick it up in a timely matter. A woman told me my car would be available for pick up Friday, 6/26 at 4:30. She even said they would call Enterprise to pick up my rental. I arrived Friday at 4:30 only to be told it was not ready and that someone would call me that same evening to arrange a pick up Saturday or Monday. I stated I could not pick it up Saturday as I already made plans not anticipating they would make an error. No one called me that evening. On Saturday at 9 am as I am with my family and out of town Crash Champions says I can pick up my car by 12. It was such a disrespect of my time. The final nail in the coffin was that there was a part in my car that was loose, but the person said they needed a tool not at hand to tighten it and to bring it back another day! I will not be returning.

I really don't know how to rate this. Ultimately I settled on two stars because while the initial…read moreresult was not even worth one star, once they resolved the problems with their work it's an easy five star result. Short version: Initially the quality and workmanship of Crash Champion Rohnert Park's repair of my Tesla was absolutely awful. But after rejecting it once and some additional communication they did fix the car correctly and now that it's done it looks exceptional and looks like nothing ever happened to it. Long version: My Tesla ended up here after someone crashed into it. I had taken it to their Napa location, which was local to me, but they aren't Tesla certified, so they brought it to Rohnert Park for me. Since they are affiliated with AAA (the insurance company of the person that crashed into me that was handling the claim) it was totally hassle-free to have the quote approved and get the work started. They were very prompt to do the initial estimate and get the parts ordered. When they called me to tell me my car was done I paid for an Uber all the way from Napa to Rohnert Park to go get it. When I picked it up I did notice the front license plate bracket wasn't stuck on properly (on the Tesla the front plate mount just uses double-sided tape) but I was in a hurry and figured I could deal with it later. Unfortunately, later when I took more time to inspect my car I saw multiple issues, most of them very obvious. 1, the A pillar was still bent, 2, the license plate wasn't just taped incorrectly, it was completely off center. 3. The front bumper was not aligned correctly 4. There were multiple specks of debris of some sort in the surface of the paint. 5. There was a service error/notification on the vehicle display that the camera software version was not correct. This one doesn't really matter because I let the car update itself and it fixed itself but regardless it wasn't like that when I dropped it off and who wants to pick up their car with errors on the screen? So the next day I returned the car to the Napa location and showed them the problems. They were very understanding and agreed with me that these were real issues that I was not just being picky about. Well, after speaking to the management at both the Napa and Rohnert Park locations and them personally ensuring the work was done correctly the second time around, I have my car back, and they did an awesome job. If it had been this way the first time this review would have been five stars all the way around. But the fact that they even let me know the car was ready when it was in such poor condition astounds me. I know mistakes happen, and in this day and age everyone is busy, pressure is coming from above to get things done fast and cheap while the actual technicians doing the work are probably juggling a hundred cars for not enough pay for the hard work that they undoubtedly do... but regardless if it's a $5 job or the $11,500+ job that this one was, it is likely a culture issue or process issue if a car can leave the shop in this condition. Because you know there are multiple people involved in fixing a car and anywhere along the way any of them could have spoke up and said "this doesn't look quite right, should we alert a manager to get a second opinion if we need to adjust this or if it's OK?" Anyway, all that said, I'm happy now that I have my car back. But, sometime in between the time when I had to reject my car and when it was finally done the rental car got dented in a parking lot. So now Crash Champion's mess-up is going to cost me money out of pocket to either fix the rental car or having to make an insurance claim with my insurance for that issue. Sure, it's not their fault that something happened to my rental car, but if they had fixed the car right the first time I would have not had my rental car. So it's just an unfortunate situation all around. I will say, everyone I spoke with here throughout this process was very friendly and professional and did really seem to care. Joanna and Jose were my main points of contact. BUT given that the car should have been fixed right the first time, and apparently the caring doesn't extend to the consistency of the results, friendly doesn't solve frustrating.

I was looking for a place to recharge my A/C in my Jeep somewhere in Santa Rosa and remembered…read moredriving by John's shop and seeing a sign for A/C recharge for $99. John was able to get it done for me on a Saturday afternoon and had it blowing ice-cold air with very little wait time. The price was good and the service is great (5-star service). John is a great guy who does excellent work. I would recommend anyone needing to re-charge their A/C to get it done at John's. His shop is open Monday through Saturday and he usually has extended hours.

My husband, for the first time ever, backed up and scraped a pole. This is our second time bringing…read moreour Volvo to John's, the results were consistent and good. He added a little bonus by buffing our headlights for the winter season, which I didn't know could be done. Also, we had the older style Volvo symbol on our SUV hatchback door, and I asked if he could order us the newer style where the letters are spaced further apart. He very nicely did that, and it looks really cool. I've been wanting to do that for a while. In the end, we got our cute little gift as a thank you and our car was well taken care of

Look elsewhere first! They messed up a railing of ours, gave it to us wrapped up in protective…read morematerial. When we installed it we discovered a large defect in product. Sort of a boiled or burned look over the top of the railing 3"-4" large. I sent them a photo and they admitted it was their mistake. It was logistically impossible to uninstall for the repair. When we asked for compensation, they reversed their admission that it had been a defect of the process and instead Kimberly suggested an animal had peed on it and destroyed the coating. They insisted we had made the error after acknowledging that it was their error. Kimberly insisted she knew it was not something they did. It was insulting to my intelligence frankly to suggest that animal pee "Or whatever" was the problem rather than bad workmanship that simply was not given enough oversight. No accountability in this crew. They've lost my business.

I contacted Miller regarding powder coating for my outdoor patio furniture. I actually went to…read moreRohnert Park so that I might pick out colors and get an estimate. Kimberly, family member, was simply delightful, helpful, spent time with us and we came away knowing that we would be pleased with the outcome of our furniture. Love this company!

I had a dent on my car and wanted to find someone local who could fix it without breaking the bank…read more I reached out to Edgar at Supreme Paintless Dent Repair, and he got back to me right away. Super professional, easy to talk to, and really clear about the process. From getting a quote to getting the dent fixed, everything was fast. The results were honestly amazing it looked like the dent was never there, like it came straight from the factory. I've attached some before and after pics so you can see for yourself. His pricing was fair, and the quality of work speaks for itself. If I ever get another dent (hopefully not!), or if any friends need a fix, I'm definitely sending them to Edgar. Highly recommend.

Edgar is a great guy, and takes pride in his work. He removed two small dings in my Porsche Macan…read more It was, quick, convenient and a fair price. Support his local business!