I had some body damage on my vehicle and Eddy and his guys fixed me up SUPER quick. He was also…read morestraight up with me about everything and never did I feel I was being steered into something that wasn't in my best interest. Eddy is also very knowledgeable, as you'd hope a guy who runs any kind of auto shop would be, and offered multiple solutions to me. This is probably the best place you could take your car for any kind of problem and that's exactly what I will be doing moving forward.

I'll start by saying that I am by far the pickiest guy I know when it comes to cars in general, and…read moreespecially paint matching on auto body repairs. I have owned several cars with prior paintwork, and not a single one of them ever stopped bugging me, and not a single other person in my life ever even noticed. So, that's me. Let's talk about Eddie's Paint Works: I absolutely cannot recommend Eddie and the team here highly enough. They repaired my wife's Ford Mustang Mach-E (got hit on the passenger's door) with a warm pearl white paint color - not an easy color to nail. I absolutely, positively, CANNOT tell that the car was ever hit, nor that it was partially repainted and blended. It's incredible. I'm simply blown away in a way that's hard to put into words - I went 38 years of life thinking that no paint repair could ever be undetectable, and here I am, proven wrong. In addition to incredible artisan-quality paintwork, Eddie used new parts directly from Ford for the repair and even took the car to a Ford dealer to make sure all the safety sensors were properly recalibrated. Eddie is a true "car guy" and I found this shop by looking for shops that people trusted with their true pride and joy - sports cars, hot rods, etc. Trust those people. This was my first time dealing with an insurance claim and Eddie was incredibly helpful in educating me about the process and providing me with some advice and guidance. He worked seamlessly with my insurance and it was overall just a totally painless process. In CA, YOU have the right to choose what shop to get your car repaired at - your insurance can't tell you where to go. Do yourself a favor and go to Eddie! I hope I don't get in an accident anytime soon, but if I do, at least now I know I can go to Eddie and everything will turn out perfectly. I'll never look for another auto body shop as long as I live here and as long as Eddie is around.

I was rear ended in a parking lot and this is where my insurance company sent me for repairs. The…read morewaiting room is comfortable with couches. I'm still waiting to see how it goes. I'll bring it in next week once they get the parts.

I stopped in to ask advice for a problem with a loose radiator protector and they fixed it on the…read morespot. So accommodating, so thoughtful. Highly recommend.

Although Carl didn't provide the service that I needed done on my old truck, he's very nice &…read moreknowledgeable, and gave me several recommendations on where to take it. His office staff is friendly as well.

Bruce is very knowledgeable and professional! Carl's Body Shop has been a great help to our family…read more They always provide an excellent service. I've personally had a couple of issues with my cars, and he fixed them with ease. One time I came in with a complaint that my car started wobbling at 75 mph. He took it for a quick test drive and immediately found the problem. My tires were out of balance. Since they don't handle that service, he recommended a place where I could get it fixed. I truly appreciate his expertise and understanding. Helen, you are amazing! I love chatting with you while Bruce takes a look at the car. If you ever need body work, Carl's Body Shop is the best place to go!

I really don't know how to rate this. Ultimately I settled on two stars because while the initial…read moreresult was not even worth one star, once they resolved the problems with their work it's an easy five star result. Short version: Initially the quality and workmanship of Crash Champion Rohnert Park's repair of my Tesla was absolutely awful. But after rejecting it once and some additional communication they did fix the car correctly and now that it's done it looks exceptional and looks like nothing ever happened to it. Long version: My Tesla ended up here after someone crashed into it. I had taken it to their Napa location, which was local to me, but they aren't Tesla certified, so they brought it to Rohnert Park for me. Since they are affiliated with AAA (the insurance company of the person that crashed into me that was handling the claim) it was totally hassle-free to have the quote approved and get the work started. They were very prompt to do the initial estimate and get the parts ordered. When they called me to tell me my car was done I paid for an Uber all the way from Napa to Rohnert Park to go get it. When I picked it up I did notice the front license plate bracket wasn't stuck on properly (on the Tesla the front plate mount just uses double-sided tape) but I was in a hurry and figured I could deal with it later. Unfortunately, later when I took more time to inspect my car I saw multiple issues, most of them very obvious. 1, the A pillar was still bent, 2, the license plate wasn't just taped incorrectly, it was completely off center. 3. The front bumper was not aligned correctly 4. There were multiple specks of debris of some sort in the surface of the paint. 5. There was a service error/notification on the vehicle display that the camera software version was not correct. This one doesn't really matter because I let the car update itself and it fixed itself but regardless it wasn't like that when I dropped it off and who wants to pick up their car with errors on the screen? So the next day I returned the car to the Napa location and showed them the problems. They were very understanding and agreed with me that these were real issues that I was not just being picky about. Well, after speaking to the management at both the Napa and Rohnert Park locations and them personally ensuring the work was done correctly the second time around, I have my car back, and they did an awesome job. If it had been this way the first time this review would have been five stars all the way around. But the fact that they even let me know the car was ready when it was in such poor condition astounds me. I know mistakes happen, and in this day and age everyone is busy, pressure is coming from above to get things done fast and cheap while the actual technicians doing the work are probably juggling a hundred cars for not enough pay for the hard work that they undoubtedly do... but regardless if it's a $5 job or the $11,500+ job that this one was, it is likely a culture issue or process issue if a car can leave the shop in this condition. Because you know there are multiple people involved in fixing a car and anywhere along the way any of them could have spoke up and said "this doesn't look quite right, should we alert a manager to get a second opinion if we need to adjust this or if it's OK?" Anyway, all that said, I'm happy now that I have my car back. But, sometime in between the time when I had to reject my car and when it was finally done the rental car got dented in a parking lot. So now Crash Champion's mess-up is going to cost me money out of pocket to either fix the rental car or having to make an insurance claim with my insurance for that issue. Sure, it's not their fault that something happened to my rental car, but if they had fixed the car right the first time I would have not had my rental car. So it's just an unfortunate situation all around. I will say, everyone I spoke with here throughout this process was very friendly and professional and did really seem to care. Joanna and Jose were my main points of contact. BUT given that the car should have been fixed right the first time, and apparently the caring doesn't extend to the consistency of the results, friendly doesn't solve frustrating.

We were recently in an accident and our insurance recommended this place. I'm glad that we went…read morewith their first recommendation on the list because it was top-notch service. Jose and the front desk staff were so accommodating and professional, they made an otherwise stressful situation less stressful. I was pleasantly surprised when I got my car back that it looked brand new! Thank you to the wonderful staff for your excellent service!

I was looking for a place to recharge my A/C in my Jeep somewhere in Santa Rosa and remembered…read moredriving by John's shop and seeing a sign for A/C recharge for $99. John was able to get it done for me on a Saturday afternoon and had it blowing ice-cold air with very little wait time. The price was good and the service is great (5-star service). John is a great guy who does excellent work. I would recommend anyone needing to re-charge their A/C to get it done at John's. His shop is open Monday through Saturday and he usually has extended hours.

My husband, for the first time ever, backed up and scraped a pole. This is our second time bringing…read moreour Volvo to John's, the results were consistent and good. He added a little bonus by buffing our headlights for the winter season, which I didn't know could be done. Also, we had the older style Volvo symbol on our SUV hatchback door, and I asked if he could order us the newer style where the letters are spaced further apart. He very nicely did that, and it looks really cool. I've been wanting to do that for a while. In the end, we got our cute little gift as a thank you and our car was well taken care of

Look elsewhere first! They messed up a railing of ours, gave it to us wrapped up in protective…read morematerial. When we installed it we discovered a large defect in product. Sort of a boiled or burned look over the top of the railing 3"-4" large. I sent them a photo and they admitted it was their mistake. It was logistically impossible to uninstall for the repair. When we asked for compensation, they reversed their admission that it had been a defect of the process and instead Kimberly suggested an animal had peed on it and destroyed the coating. They insisted we had made the error after acknowledging that it was their error. Kimberly insisted she knew it was not something they did. It was insulting to my intelligence frankly to suggest that animal pee "Or whatever" was the problem rather than bad workmanship that simply was not given enough oversight. No accountability in this crew. They've lost my business.

I contacted Miller regarding powder coating for my outdoor patio furniture. I actually went to…read moreRohnert Park so that I might pick out colors and get an estimate. Kimberly, family member, was simply delightful, helpful, spent time with us and we came away knowing that we would be pleased with the outcome of our furniture. Love this company!