It was a pleasure doing business with Santa Rosa Auto Body! They did a beautiful job on the repair…read moreand were so easy to deal with. The worked with my insurance company and the rental car company and even washed and vacuumed my car! Above and beyond service. Thank you Liz and Kyle.

Amazing work by the team at Santa Rosa Auto Body, from their excellent customer service to their…read morequality craftsmanship, I can't recommend them highly enough. Of course, you usually don't show up at an auto body shop unless you're having a rough day, but when you do need help, the folks at Santa Rosa Auto Body will help you and your car out when you need it most!

EuroCal did an amazing job repairing my vehicle. The work is impeccable. I was kept informed on how…read morethe repairs were going. The repair completed in a timely manner.

When I added an OEM spoiler to the trunk lid of my 2004 Civic Coupe, the paint on the car was…read morealready a bit faded. EuroCal did a perfect job of matching the paint and mounting the spoiler, at a very reasonable price. I recommend them every chance I get

I almost never write reviews--but I felt compelled to after this experience…read more I brought my 2012 Jeep Liberty into this shop after lightly bumping off the rear fender pulling into a tight garage. The fender itself was completely fine--just a few plastic clips had popped. I was quoted over $1,000 for the repair, and was told that the clips couldn't be purchased separately, so the entire fender would need to be replaced. That didn't sound quite right, so I did a little digging. Turns out the exact replacement clips were available on Amazon for under $10. I bought them, installed them myself in about 10 minutes, and the fender is now perfectly reattached. I want to be fair--this shop clearly does good work, and that's reflected in their many positive reviews. But this situation was unacceptable. Whether it was a genuine oversight or an intentional upsell, I was almost charged over $1,000 for a repair that cost me less than $10 to fix myself. Bottom line: get a second opinion before agreeing to any major work here. I'm glad I trusted my gut--someone else might not think to question it. **Edit (Response): Thanks for the reply, but I still believe this could've been handled more transparently. I understand that you're limited to certain vendors--but as a customer, I deserved to know that this was a minor issue that could be solved with a $10 part. Even if you couldn't do that repair yourself, a heads-up or honest suggestion would've gone a long way. Instead, I was led to believe a full fender replacement was my only option, which almost cost me over $1,000 for something I fixed in minutes. That's not acceptable, and I hope future customers are given more clarity and choices.

Ken Lazzini was really helpful and took time out to address issues on my older custom (body kit)…read more2001 Mustang GT convertible. The other 5 auto body shops were not so. Could not even get a reccomendation for a shop that would possibly handle it.!! Smothers Performance Auto Parts Tony Perez kindly pointed me in the right direction to get the estimate I needed.

I appreciate the excellent care I received from Zappelli's, especially Brooke - my experience was…read moreamazing - beautiful work-kind and accommodating-reasonable price - thank you

After an operator error by me involving my 2019 Ram 1500 and a fire hydrant, insurance company sent…read moreme to Zappelli's Body Shop here in Santa Rosa. I found this family business to be very knowledgeable, professional and customer oriented. My repair took longer than anticipated due to supply issues for parts but job was completed to my satisfaction. 5 Star operation Dan Santa Rosa

Needed to bring my RDX in for repairs. Edward went above and beyond working with Acura to get…read moreadditional information. Ashleigh was very responsive to my questions and giving updates. Professional and cheerful attitude. My car repairs were completely sooner than expected. I'm happy with the service. Thank you

I brought my car in on a Monday & they said they would try to have it completed by Friday. They did…read moreexactly that. My car looked great. All the staff were wonderful, especially Jorge. I had only had my new car 2 weeks when it was hit. The whole situation was upsetting, but Jorge & the staff made it easier. Thank you, Kate

I ripped up the back end of my 2019 Prius - Nick taped it together and made an estimate and very…read morekindly walked me through filing an insurance claim. A real pro!

Great service! Wonderful repair!…read more They are great at repairing Bolt EVs! Highly recommended!

I hit a deer and totally destroyed the front bumper of my car and these guys fixed up the car and…read moremade it look brand new. They also talked to my insurance and made the whole process seamless for me. I think this is my first time writing a review so I'm really impressed and highly recommend these guys.

I was recommended Randy Hanson when someone hit me & i needed repair... but the insurance kept…read morepressuring me to go to their "preferred" place instead. I'm so glad i stayed firm bc i had a GREAT experience at Randy Hanson. It was easy, they were friendly & they did not charge me for storage & they gave me a really nice loaner car at no charge. Unfortunately, another guy hit me while i had their car, but they were really nice about it (they gave a great quote & the person took care of it). The staff is really great, especially the front office girl. They used Hyundai parts & my car looked good as new! AND THEY WASHED IT! All in all, i will recommend them & use them exclusively going forward. Side note... be careful in parkinglots!! Both accidents were bc someone backed into me without looking!

There is a reason this page has nothing but 5 star reviews. The work is top notch, but what makes…read morethem stand out to me is the customer service. I've dealt with many auto body shops in the past, and jobs that don't involve insurance work generally get passed over as a priority. A job that is promised to take a month, turns into 18 months quickly with little communication in-between, especially with classic cars like mine. That was not Downtown Collision. They stuck to their original timeline without sacrificing the quality of work. Gabriel kept me informed on the progress of the job the whole time. Sent me photos of the progress and checked in if there were any issues that needed a decision. Can't say enough good things about the level of honest customer service. And the level of work is impeccable. I brought in a classic car that needed the roof to be treated and painted due to rust. At every step they could've taken short cuts, but didn't. The roof came back looking immaculate. Even matched the original color perfectly. They came across some areas of rust that were too far gone to treat, and did seamless patch repair. Found some great solutions to problems without obvious answers. They made sure the job was done in a way that I would be happy with and kept me informed the whole time. Can't say enough good things about Gabriel and his team. No need to look further. In a world of body shops that are frustrating to work with, Downtown Collision breaks the mold.

Gabriel is great. Stays in touch with updates as the work is done. Very happy with the work and the…read moreservice. Joan E