We were excited to try this restaurant after the remodeling. We had been to the previous one (Top…read moreof the Lake) and it was terrible. So, seeing the updated decor and menu, had me thinking that the new owners are really serious about providing a fine dining experience to Kueka Lake. Evidently NOT.
We went on a Tuesday at 6PM for our Anniversary and despite that being in our reservation notes twice, it was never acknowledged.
Our water tender filled our glasses after 15 minutes of sitting and waiting with no greeting after the hostess stand. We asked her what the soup of the day was and she didn't know.
Our server Riley B. Had no personality or personal skills. She did not offer any suggestions on drinks, meals, appetizers, etc. also failed to acknowledge our anniversary. She did inform us that they were out of the short rib. We ordered the crab fritters, mussels, and French onion soup for appetizers.
35 minutes for appetizers to arrive and the mussels were ice cold, shells were all cracked. It was terrible, ate about 2 each and sent them back. Crab fritters were ok, still undercooked in the middle, but we were so hungry we ate those.
Onion soup came out about 10 minutes after and that was the ONLY item of quality.
Our entrees were the Steak Frites and Alfredo pasta with chicken. Those arrived about 1 1/2 hours after we were seated. Service was terribly slow all night, as well as zero follow up, despite the restaurant being about a quarter full.
Entrees did arrive hot, so that was appreciated. Pasta dish was not an Alfredo, more of light tomato pepper cream sauce. Steak was prepared as ordered, however about halfway through eating, I enjoyed a piece of jagged plastic that poked my mouth. That was the final straw. Unfortunately, I forgot to take a picture of the foreign object. Saved you a lawsuit, you're welcome!
The new decorations were made less enjoyable by the constant onslaught of flies in the dining room, which we discovered was caused by your staff keeping the door to the deck wide open. The irony is there was no patrons on the deck, so that was an unnecessary waste of AC and failed sanitation practice.
Our view of the lake would have also been better if you can manage to clean the windows once in awhile. Of course I was prepared to address all of these issues with the manager, but after asking for the manager and two servers searching for about 10 minutes, we were informed he went home for the day and the person in charge was the chef. In summary, the Main Deck is a pig in a pretty dress. Food is inconsistent, mediocre at best, service and training of the staff is lacking and poor. Standards in the back of the house are also missing, as evidenced by cold appetizers, slow arrival times, foreign objects in the food, and out of stock items.
Would enjoy the owner contacting me, but I won't hold my breath. Do not waste your time or money at this establishment!