Beautiful Resort, Disappointing Front Desk Experience…read more The resort itself is beautiful, with well-maintained grounds, comfortable villas, and a great restaurant. Unfortunately, our experience at check-in completely overshadowed what should have been a wonderful stay. After we had already checked in and paid the required incidental deposit, we were unexpectedly told to pay an additional deposit. When I questioned this, the Front Desk Supervisor, Michael, told us that if we did not pay immediately, our reservation would be canceled, despite the fact that our stay had already been paid for. What was even more disappointing was the way we were treated. Instead of trying to resolve the situation professionally, we were met with a rude and dismissive attitude, with repeated references to "hotel policy" rather than any genuine effort to help. This happened on my husband's birthday, and it completely ruined the beginning of our celebration. The property deserves five stars, but the customer service we received at the front desk was unacceptable. I sincerely hope management addresses this issue, because no guest should be treated this way.

This is a review for the resort -- have wanted to stay in Temecula at a hotel in the vineyards with…read morea pool. Stayed in a room in the Tower, and probably would have preferred one in the Villas for an additional cost. The room was a corner unit and larger than I expected with a view of the vineyard. The amenities were decent with a Keurig coffee maker, mini fridge, desk area, loveseat and king bed. Would have been nice to have a robe. Nice balcony, and actually saw a hot air balloon land in the nearby parking lot! Pool area was decent with lots of lounge chairs and a few cabanas. They do have room service, plenty of parking, on-site spa (did not try), and a wine tasting room (did not try) near the restaurant ... separated from the hotel. The decor in the lobby area is a little dated, but neat and clean -- front desk staff were very friendly.

Previously I worked for a long time with Sandy, Lany, Gia, Marcos, Monica, and Valentina at a…read moredifferent spa. Having worked at Grape Seed Spa a long time ago for a short time, I want to congratulate Sandy with the vision and guidance, and her Lead staff with the talent for turning Grapeseed Spa around. The elegance, professionalism, composure, beauty, selection of treatments, presentation at the front desk, calming atmosphere, locker room (yes, the locker room is relaxing). I was blown away, and proud for my former team members!

GrapeSeed spa is a hidden treasure in Temecula! I have been there 3 years in a row to celebrate my…read morebirthday and we have had a wonderful experience every time. The service you receive at the front desk, over the phone, or from the spa attendants has always been 5 star-everyone is friendly and extremely welcoming and helpful! Shout out to Jonathan who provided excellent service this weekend. The massage therapists are excellent-I've gotten great, relaxing massages every time, and the therapists are lovely and clearly very skilled. The rooms are also beautiful and tranquil. The pool is also a bonus where you can order poolside drinks and snacks, with staff that are also attentive and friendly. You will love this place and I can't wait to go back! Highly recommend for a peaceful, relaxing experience!

What a wonderful experience! We were visiting the area and, with only a couple of days' notice,…read morethey were able to fit all three of us in for consecutive massage appointments. The spa is beautiful, peaceful, and welcoming, and each of us thoroughly enjoyed our massage. We all left feeling relaxed, rejuvenated, and ready to enjoy the rest of our vacation. A special thank-you to Sonji, who adjusted her schedule to make it possible for the three of us to receive some much-needed RnR care. That level of kindness and dedication made us feel genuinely cared for. If we're ever back in the area, we'll definitely be returning. And if you're in the area, you should try it out.

I went in yesterday to get a facial and back massage and oh my goodness it was the best facial and…read moreback massage I've ever had! My skin looks great and feels great. Sonji is not only beautiful, but she is kind and warm. She makes you feel right at home and at ease. I would highly recommend this place to anyone. I can't wait to go back soon! Thank you for everything.

Had a much needed little vacation & booked a massage for myself. It's quite a walk to get to the…read morespa if you're at the first floor. But if you're coming from the resort tower, you have to get on the 4th floor - walk through glass doors to get outside - walk through a little meditation garden area - take another elevator to go downstairs to the first floor. It is located to the left of the Cove (pool area). Once inside, you check in & wait at a small seating area on the left side. Someone takes you back to give you a tour of the facility. This spa area is massive. Definitely worth your time and $. Huge locker room, with top and bottom lockers. Each locker complete with a nice and warm spa robe, water bottle & gray slippers. The slippers originally weren't my size, they were too big, so the staff helped get me my size. There is an indoor women's relaxation lounge in the 1st floor, a co-ed indoor & outdoor relaxation lounge on the 2nd floor. In the 2nd floor relaxation lounge, there are complimentary cucumber water, iced tea, nuts and fruit. In the first floor women's area, there are also private dressing rooms if you're shy to change in the locker room, showers, restroom, a separate area to do your hair and makeup. You take an elevator (2nd floor) to wait in the co-ed relaxation area for your massage/treatment. Absolutely love this spa!

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I recently visited Feel Good Integrative Wellness for cupping therapy. As someone who was new to…read morethe procedure, I had a lot of questions and appreciated the owner's willingness to educate me about how cupping works and what to expect. My experience was mixed, however. While I found the information helpful, I felt that at the beginning of the appointment the owner seemed somewhat annoyed that I was there specifically for cupping. Since it was my first experience with the treatment, a warmer and more welcoming approach would have helped me feel more comfortable and at ease. Overall, I appreciated the education I received and the opportunity to try cupping. My back felt great after the procedure and I'm open to further cupping. Thank you.

Mayette is incredible. She has such a sweet and tender kind heart. You step into tranquility once…read moreyou enter the wellness center. I was there about two hours. I have been having different issues, thinking they are connected to my lymphatic. Mayette spoke with me first, asked lots of questions and made sure to address my concerns. I loved my visit. I just cannot believe I did not know this place existed. Now I will be telling everyone about her. Mayette asks informative questions so she can do her best to heal you so your body can function at its optimal level. Mayette truly loves what she does and takes your issues to heart. Her love for people shines through.

I saw an AD on Instagram for CRYOLIFT which is a non invasive cold therapy treatment used to…read moretighten, firm and rejuvenate skin. My skin is pretty sensitive especially to lasers so since this one was non invasive and there's no DOWN TIME, I decided to give it a try... PROMOTIONAL PRICE: $130 10/10 I would say my skin feels more tighten even after one session. My skin also feels more moisturized and I believe the COLD helps by closing your pores. I would definitely want to come back and do more sessions. You can feel and instantly see a glow afterwards. Definitely worth fond this before an event or special occasion because it's PEAK last for a couple of days... I could feel a difference after I applied my makeup. Especially with the facial powder, it stayed on more tightly than usual. Definitely, try to do this during warm days because it does feel like an icicle massaging your face! SERVICE: A+++++++ Excellent and friendly service was provided by Kerry!! Thank you so much and I will be back for my T shape appointment!!! It's located near Domino's Pizza! With 2 reserved parking spots for the store and plenty of parking within the plaza... ROCK ON SIMPLY KNEADED PERFORMANCE THERAPY!!!!

I booked an appointment at 930 for 10a same day. Rightfully so it was very last minute and the…read moremassage therapist did not see the appointment in enough time (no one's fault, only 30 mins heads up). The owner was there and he was able to change my massage to a chair massage for 30 mins after I woke up with a messed up neck. That's exactly what I wanted in the first place. The massage was 10/10, the service and the staff are amazing and have been for 10 years now. Even though the appointment did not go as plan it was better than I could have expected with the short time frame. I renewed my monthly membership because the experience was that great.

I couldn't get into a massage I had last weekend so I went ahead and searched for other massages…read moreand from the reviews for Amy, I decided to try MC Thai. I was not disappointed. She took control and knows exactly what she's doing. I had a deep tissue Swedish and experienced her expert hands and knowledge. I'm a massage therapist and she impressed me. I am extremely hard to get to relax, but she found exactly where my blockages were and you just got to let her take control. She is fabulous. Makes me want to go to Thailand and experience the country. The shop is professionally decorated, clean, and very welcoming. They put on the right kind of music and use aromatics. She was just so great. I wanted to take her home! She amazed me. Truly, I would highly recommend 12 out of 10 stars as far as I'm concerned.

Legit massage therapist who can fix your body. Highly recommended. The store is been there for…read moremany years and has a lot of returning customers.

I would not recommend this place. Dishonest unprofessional…read moreand poor customer service. They dont honor Groupon after purchase. The massage experience was less than OK. There are plenty of better places to go in Town so trust me stay away from this one. I have gotton better massages at the mall!

Literally the worst massage I've ever had. Not only was it short, and bad, but she asked for a tip…read morehalf way through... Then ended the massage 15 minutes early. It's a shame because the building gitself is really nice....

HORRIBLE customer service and an unacceptable business practice…read more Customers should be aware that this business places a one-year expiration date on its gift cards, despite California law generally prohibiting expiration dates on gift cards. When I brought this issue to their attention, there was no effort to correct it, honor the gift card, or provide a satisfactory resolution. Instead of standing behind their customers, they chose to enforce a policy that appears to conflict with state law. They were extremely rude. Buyer beware : read the fine print before spending your money here. I expected far better customer service, accountability, and compliance with consumer protection laws. Based on my experience, I would not recommend this business This review would have NO stars. There are plenty other massage places around I should've looked into before purchasing here.

I decided to pay a VISIT to Temecula Rose Massage because I had SEVERE BACK PAIN. It was so severe…read morethat I could not STRAIGHTEN my BACK and I was a HUNCH BACK of TEMECULA for 2 whole days!... SONG of the DAY to play along to this YELP REVIEW: HERO by MARIAH CAREY... BECAUSE THANKS to CINDY: She was a HERO to my rescue. I did the SWEDISH MASSAGE with HOT STONES and I was 90% percent better... I still felt a bit SORE afterwards but, I was so grateful for her hard work and help. I was able to straighten my back and walk a bit more normally afterwards... I also felt more ENERGETIC. She massaged my whole body and really focused on my PAINFUL spot which was my lower back and tail bone. She also massaged my FACE and EARS. She got a lot of KNOTS out of my upper BACK and NECK... FYI: I am a thin and tall built so I felt everything even if it was on the gentle side. I've had Thai massages that were so rough that my bones felt like it might break afterwards. This is NOT a rough massage it's more of a gentle and deep tissue massage and it works for my body. SERVICE: A++++++++++++++++++++++++++++++++++ PARKING: PLENTY ROCK ON TEMECULA ROSE MASSAGE!!! I will definitely be back and I'll invite my mom to come too :)