I absolutely love Gail's Groomerie. The staff is always very friendly and most importantly the…read moreGroomer, Lana always does an excellent job at grooming both my pups! There was one occasion when I had waited until the last minute to schedule an appointment only to find out they were booked and, unfortunately, I had no other choice but to take my pups to a different groomer in Naperville and I have to say, I was very disappointed due to the quality of work they did on both my pups. I will never again take them anywhere else! I now make sure to book well in advance to be certain that I get them both in for an appointment. My pups are always very well taken care of and, Lana always does an excellent job of making them look, dog show ready. See for yourselves!

Paid a lot on money only to my dog's back looking like shaved sheep on a farm…read more Doodles get knots that can cause issues, I get that, but that's why I go to a groomer. If I wanted them shaved to nothing I would have cut them myself.

this is the worst groomer we've ever experienced in our lives! Our dog got sick and injured there…read moreand the owner take any accountability! Do not go there, protect your dogs! She's also extremely rude and and got hurt there when we had the proof from the vet.

Care and details and the personal attention is wonderful! Our pups always look and feel GREAT. Used…read moreDD for years! CAN'T GO WRONG!

Everything! Marley has a great time there! All the dogs have a good time and no cages.read more

I'm not sure what has changed with this business, but our recent experiences have been…read moredisappointing. We initially believed we had found an ideal groomer because this facility promotes dog interaction, similar to a puppy daycare environment. Socialization was important to us, and during our first two visits everything seemed excellent. We were able to see our dog playing and interacting with other dogs on the live cameras, and he appeared to be having a great time. However, during later visits, we noticed a significant change. Our dog appeared to be kept in a crate from the time he arrived until pickup. We raised this concern with the owner, who assured us this would not happen again. Based on that reassurance, we decided to give the business another opportunity. Unfortunately, during the following visit we experienced the same issue. Our dog was not visible on the cameras and appeared to have been crated again. When we addressed this, we were told it was due to a miscommunication among staff members. We were again reassured that the issue had been resolved and would not occur in the future. Today, after not seeing our dog on the cameras for approximately two and a half hours, my husband called the facility to check on him. The staff member who answered the phone was dismissive and did not allow my husband to fully explain the situation. We referenced our previous conversations with Chris, the owner, who had assured us this would not continue to happen. The staff member responded that Chris was not present and stated that she needed to check in all dogs before allowing ours to be cage-free. At that point, our dog had already been there for two and a half hours, which raised further concerns for us. Due to the circumstances and the manner in which the call was handled, my husband informed them that he would be coming to pick up our dog immediately, as we were not comfortable paying for services where he remained crated the entire time. When my husband arrived, our dog was simply brought out and released to him. There was no explanation, acknowledgment, or apology offered. Based on our experience, I encourage other pet owners to ask questions and ensure they fully understand how their pets will be cared for during their stay.

I've been taking my dog here for quite a while, they always do a great job. They are so flexible…read moreand always accommodate our needs with appointments.

Absolutely loved it! Recommended by my niece...she was right! Not only this ladies are really nice…read morebut you feel welcomed and such a great vibe, the shop is so clean. They are really professional and explained me the best way to keep up with my pet's coat. They truly care about their customers. We will always bring her here.

I'm just going to let the photos speak for themselves. Had an appt, they had to I guess cancel (idk…read morebecause I never heard back); made another appt, got the confirmations again, they never showed up today. I left a voicemail but never heard back. If you didn't want the business there's better ways than to just ghost customers. ‍ We wouldn't have taken it personally. It's the ghosting that's an issue. Seems like it's a common issue across the mobile pet grooming industry anymore. Extremely disappointed. For what it's worth, we were very pleased with their first two grooming sessions.

Not a Maltese cut!…read more Before booking, I asked multiple times for a groomer experienced with Maltese and a specific Maltese cut. I was told: "I've done plenty Maltese I've been grooming for 9 years." The first photo shows Baylin in her full coat before grooming. The others are Baylin the day she was groomed and weeks later, showing how poorly the cut growing out. I requested a proper Maltese shape, trimmed right off the floor with no straight lines. Baylin is only 3-4 pounds, so experience matters. The result was not a Maltese cut. I contacted the owner weeks later to give feedback only, not to request a refund. The responses were: * "You had no complaints when there this is days after the groom" * "Request the other groomer or go else where" * "Beth would be more then happy to service you" * "And I assume that's the day of your groom correct ?" * "Days after to complain makes 0 sense beth would be more then happy to service you eliza is no longer here." After that, communication stopped. This service cost $120 +$40 travel fee (not including tip). Posting for transparency.

They are always professional and treat our dog like family. I won't go anywhere else. Timing is…read morealways right. Sometimes I call and within 24 hours they accept my appointment

Moved into the neighborhood from the city and needed a new groomer for my dog. In the city we were…read morepaying ~$130 including tip for grooming/puppy cut. This place was significantly cheaper at under $70, however our dog was shaking and after he got home we noticed 4 cuts on his body and 5 nail quick were bleeding. I see that they mostly have positive reviews so this may have been an off day for them. Our dog used to be so happy to see his groomer in the city and would always get the "dog of the day award" whenever he went. He's been to other groomers in other states and never had any issues. He's always loved all the groomers. However, this time around, this new groomer described our dog to be "stubborn". I think it just wasn't a good match for our dog.

Make sure you check pricing on meds or services in the area and online. In less than a year they…read moreraised the price of my dog's monthly meds over 40%. I found the same meds on chewy for $100 vs the $180 I'm now being charged.

First bad experience was months ago when I was I inconveniently overcharged for a prescription at…read morethe counter. Didn't catch it immediately, but did eventually and it was a pain in the ass to do the refund for the correct prescription. Next gripe has been the "CLOSED ONE HOUR FOR LUNCH" sign on the door two weeks in a row. Thought it was 1955 when I saw this sign last week when stopping in to refill Heartgaurd. Tried calling the office before this lunch hour today and could not get anyone to answer the phone. Thought, this clearly cannot be a continuous thing, what if someone brings an animal in for an emergency, clearly we're not going "Out to lunch" in 2025? Clearly at minimum the clerk remains working and takes lunch separate from the entire staff? Nope. Was greeted with another sign today for "Out to lunch" with a locked building. This is extremely inconvenient and an outdated lunch practice. No longer coming here for my prescriptions. Waste of my time, AGAIN.